Customer Support executive

Job Title: Assistant Manager – Merchandiser

Department: Sales & Marketing

Location: Goa

Reports To: Plant Head/Director Sales & Marketing

Role Summary:

The Assistant Manager – Merchandiser will be responsible for handling customer accounts, coordinating between clients and the production team, ensuring timely order execution, product development, and maintaining high service levels for key buyers. The role demands a proactive, detail-oriented individual with strong communication and negotiation skills, preferably with experience in narrow fabric or elastic tape manufacturing.

Key Responsibilities:

Product Development:

• Collaborate with the design and R&D teams to develop new elastic products and solutions.

• Evaluate and select suitable materials and manufacturing processes for elastic sample/production.

• Analyse the customer’s sample to R &D department for costing & development.

• Oversee the testing, and refinement of elastic products.

• Follow up timely for order & sample.

Sample Coordination: Manage the end-to-end sample development process, from initial concept to final product sample. Ensure samples are produced in a timely and cost-effective manner.

Material Sourcing: Co-ordinate with the sourcing team to identify and select appropriate materials for sample production. Consider cost, availability, and quality.

Quality Control: Conduct thorough quality checks on samples to ensure they meet design specifications and quality standards. Address any issues or discrepancies promptly.

Cost Management: Monitor and control sample development costs to stay within budget constraints. Look for cost-saving opportunities without compromising quality.

Timeline Management: Create and manage sample development schedules, ensuring that samples are delivered on time to meet production deadlines.

Team Collaboration: Work closely with designer, lab, HOD and production teams to translate design concepts into tangible samples. Facilitate effective communication among cross-functional teams.

Documentation: Maintain accurate records and documentation related to sample development, including specifications, costs, artwork information, technical details etc.

Problem-Solving: Identify and resolve issues that may arise during sample development, such as sample delays, material shortages, or quality concerns.

Bulk Production: Before start bulk production, review all parameters, colour, quality etc. Address any issues or discrepancies promptly.

MPLS system: Follow MPLS system for HBI, related to order & lab dips.

Cross-Functional Collaboration: Collaborate closely with various teams, including manufacturing (PPC department), sales, and logistics.

Customer: Handling individual customers, related to new enquiries, sample development, order execution, costing, customer complaint etc.

Key Skills & Competencies:

·      Excellent communication and presentation skills.

·      Strong coordination and follow-up abilities.

·      Sound understanding of textile materials, trims, and manufacturing processes.

·      Proficiency in MS Office (Excel, Word, PowerPoint).

·      Ability to handle multiple orders and priorities efficiently.

Education Qualification:

·      Graduate / Postgraduate in Textile Engineering, Fashion Technology, or related field.

·      4–6 years of relevant experience in merchandising, preferably in elastic tapes, narrow fabrics, or garment accessories manufacturing.

·      Experience in handling domestic or export clients is desirable.

Position - Senior Business Analyst

Experience Required: 8+ Years

Role Overview

We are looking for an experienced Senior Business Analyst with strong expertise in the Funds domain (Asset Management / Fund Accounting / Private Equity / Hedge Funds). The ideal candidate will have hands-on experience across the investment lifecycle, NAV calculation, and fund operations, and will work closely with stakeholders, product teams, and technology teams to deliver scalable solutions for fund accounting and investment management platforms. This role requires a strong blend of domain knowledge, business analysis skills, and system implementation experience.

Key Responsibilities

• Gather, analyze, and document business and functional requirements related to fund accounting and investment operations
• Collaborate with Front Office, Middle Office, Back Office, and technology teams
• Translate business requirements into BRDs, FSDs, user stories, and data mapping documents
• Perform gap analysis, impact analysis, and support solution design for fund platforms
• Work across the end-to-end investment lifecycle: trade capture → settlement → reconciliation → NAV → reporting
• Participate in UAT planning, execution, defect tracking, and stakeholder sign-offs
• Support system implementations, upgrades, or migrations (e.g., fund accounting platforms)
• Drive process improvements, automation, and control enhancements in fund operations
• Ensure compliance with regulatory and financial reporting requirements
• Communicate effectively with global stakeholders and clients

Required Skills & Qualifications

• 8+ years of experience as a Business Analyst in Asset Management / Fund Accounting / Capital Markets domain
• Strong understanding of:
• Fund Accounting & NAV calculation
• Hedge Funds / Mutual Funds / Private Equity structures
• Trade lifecycle and investment operations
• Hands-on experience in:
• Requirement gathering, BRD / FSD documentation
• UAT coordination and stakeholder management
• Agile/Scrum methodologies (JIRA, Confluence, Azure DevOps)
• Strong analytical, problem-solving, and communication skills
• Experience working with global clients / stakeholders

Good to Have

• Experience with fund accounting platforms such as:
• Investran, Multifonds, Eagle, SimCorp, Aladdin, Geneva, Neoxam
• Knowledge of:
• Private Equity concepts (Waterfall, Capital Calls, Carried Interest, LPA)
• Financial instruments (Equities, Fixed Income, Derivatives)
• Reconciliation, corporate actions, pricing
• Exposure to data analysis tools (SQL, Power BI, Tableau)
• Experience in system implementations, data migration, or transformation programs

Key Competencies

• Strong domain expertise in funds and investment management
• Ability to translate complex financial requirements into clear functional solutions
• Excellent stakeholder management and communication skills
• High attention to detail and ownership mindset
• Ability to manage multiple priorities in a fast-paced environment

Role: Salesforce Developer – Agentforce

Experience: 7+ Years

Location: Remote

Job Description

We are looking for an experienced Salesforce Developer – Agentforce with strong expertise in Experience Cloud and AI-powered chat implementations. The ideal candidate should have hands-on experience building externally facing chat solutions integrated with Agentforce AI and Data Cloud.

Key Focus Areas

• Externally Facing Chat
• Multilingual Support
• Knowledge Base Integration
• Prompt Templates
• Grounding

Experience Cloud

• CSS
• LWC (Lightning Web Components)
• Apex
• JavaScript
• Chat implementation on Experience Cloud Sites

Ø Bots

Ø Agentforce

Data Cloud

• Agentforce integrations
• Search Retrievers
• Data Library

Specific Use Cases

• Worked on an externally facing MIAW (Messaging for In-App and Web) Chat Bot using Agentforce AI to interact with users.
• Implemented:

Ø Prompt Templates

Ø Answer Questions with Knowledge

Ø Flex Templates

• Made external API calls from an Agentforce Agent using:

Ø Flow

Ø Apex

Required Skills:  3D animation skills are must, In-depth knowledge of motion design, video editing, typography, color, space, iconography, patterns, layouts, visual hierarchy and imagery., Knowledge of tools like After Effects, Premiere Pro, Photoshop, Illustrator, etc., Experience in Graphic Design and Motion Graphics/Animation., Entrepreneurial Mindset

Qualification & Experience (type & industry):-

● Relevant Education in Graphic Design and Motion Graphics/Animation.

● 4-6 years of relevant or equivalent industry experience.

NEED CANDIDATE FROM TIER 1 COLLEGE ONLY

KUMAR ENTERPRISES

"Kumar Enterprises is one of the best company which deals in second hand laptops for last 10 years. We provide them home delivery on cash on delivery. We have all the branded laptops like Apple, HP, Dell, Sony, iBall, Lenovo, etc. Our company provides laptops in all configurations. Customers are fully satisfied from our service. Even they recommend our service to others too. Customers can buy single lappy or in bulk quantity also. We focus on customer's wants and get customer white on laptop at best prices. Customer can get customer care service for enquiries regarding their product. Our company's Honor and Employees are Loyal and supporting the customer. We want you to give us a chance to buy second hand laptop from us and avail the service"

SHIFT TIMING- 9:30AM TO 6:30 PM

INTERVIEW LOCATION -Remote

SALES EXPERIENCE IS MUST

We are looking for a hands-on technical expert who has worked with multiple technology stacks and has experience architecting and building scalable cloud solutions with web and mobile frontends. 

 What will you work on?

•  Interface with clients
• Recommend tech stacks
• Define end-to-end logical and cloud-native architectures
•  Define APIs
• Integrate with 3rd party systems
• Create architectural solution prototypes
• Hands-on coding, team lead, code reviews, and problem-solving

What Makes You A Great Fit?

• 5+ years of software experience 
• Experience with architecture of technology systems having hands-on expertise in backend, and web or mobile frontend
• Solid expertise and hands-on experience in Python with Flask or Django
• Expertise on one or more cloud platforms (AWS, Azure, Google App Engine)
• Expertise with SQL and NoSQL databases (MySQL, Mongo, ElasticSearch, Redis)
• Knowledge of DevOps practices
• Chatbot, Machine Learning, Data Science/Big Data experience will be a plus
• Excellent communication skills, verbal and written

The job is for a full-time position at our https://goo.gl/maps/o67FWr1aedo">Pune (Viman Nagar) office. 

(Note: We are working remotely at the moment. However, once the COVID situation improves, the candidate will be expected to work from our office.)