Customer Support executive

About the Role

We are looking for a proactive and detail-oriented Senior Site Reliability Engineer (SRE) to ensure the reliability, performance, and availability of our applications. The role involves monitoring production systems, troubleshooting issues, and collaborating with cross-functional teams to drive faster resolution and continuous improvement. You will play a key role in maintaining system stability and enhancing observability across our microservices-based platform.

Key Responsibilities

• Handle MFS application issues by investigating, troubleshooting, and escalating to engineering teams when needed
• Perform initial root cause analysis (RCA) and support resolution of recurring or moderately complex issues
• Ensure timely incident resolution in line with SLAs, including proper documentation of fixes and workarounds
• Identify and analyze system bottlenecks, and assist in deploying fixes via change management processes
• Collaborate with cross-functional teams (Development, SRE/DevOps, QA, Business) to resolve incidents and improve systems
• Use observability tools (Grafana, Loki, ELK) to monitor system health, availability, performance, and resiliency
• Participate in incident/severity calls, ensuring clear communication and coordination
• Develop and maintain knowledge bases, SOPs, and runbooks for standardized operations and troubleshooting

Required Skills & Experience

• Strong understanding of Linux/Unix systems for application support
• Hands-on experience troubleshooting applications in staging and production environments
• Ability to monitor system performance and identify root causes using logs and metrics
• Experience working with Kubernetes and microservices-based architectures
• Proficiency in observability and monitoring tools such as Grafana, Loki, and ELK (Elasticsearch, Logstash, Kibana)
• Familiarity with CI/CD practices and tools (e.g., Jenkins, GitOps)
• Experience in API testing and validation using tools like Postman and Swagger/OpenAPI
• Hands-on experience with PostgreSQL and MongoDB for troubleshooting and ad-hoc reporting
• Experience with ticketing and documentation tools such as Jira and Confluence
• Minimum 4+ years of experience in application support or reliability engineering

Education & Certifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Relevant certifications (Cloud, Kubernetes, Microservices) are a plus

Work Schedule

• Willingness to work in a 24x7 environment, including weekends and on-call rotations

Senior Backend Engineer

Node.js, System Design & Production Platforms

📍 Mumbai (On-site) | Full-time | 5+ years

About the Role:

Unico Connect is an AI-first technology partner that builds custom mobile, web, and AI products for clients across multiple geographies.

We are hiring a Senior Backend Engineer to own the backend architecture of a complex production AI platform on a dedicated client engagement: API design and data modelling, multi-tenancy, orchestration of long-running agent workloads, and the services that manage user projects and generated output.

We are open to full stack engineers whose primary strength and interest is backend. If you have shipped full stack work but the backend is where you do your deepest engineering, you are a fit for this role.

The mandatory requirement for this role is hands-on production experience as a senior backend engineer building complex, scalable systems in Node.js, with end-to-end ownership of architecture, data, and operations on at least one live platform.

The role is hands-on and architectural.

Expect to design system architecture, lead a small group of backend engineers, build the hardest parts yourself, set engineering standards, and partner closely with frontend, AI, and DevOps engineers.

A typical week includes an architecture decision on a new service, hands-on implementation of a critical path, a code review with mid-level engineers, and a working session with the AI engineer on an integration contract.

Responsibilities:

System Architecture

Own the backend architecture across engagements.

Make and document decisions on service boundaries, data models, API contracts, deployment topology, and trade-offs.

Hands-on Backend Delivery

Lead by example on complex modules, performance-critical paths, and high-risk areas using Node.js (Express, NestJS, Fastify) with TypeScript.

Pick up Python (FastAPI) where engagements require it.

Database Design and Performance

Drive PostgreSQL schema design, indexing, query optimisation, migrations, and capacity planning.

Set the data-modelling standard across the pod.

Caching, Queues, and Workflows

Design caching (Redis), event-driven patterns (Kafka, RabbitMQ, SQS, NATS), and long-running workflow orchestration (Temporal, BullMQ, Celery, or equivalent).

Handle retries, idempotency, and failure recovery.

Multi-Tenancy and Platform Patterns

Design and implement multi-tenant data isolation, RBAC, audit logging, and resource quotas appropriate to enterprise-grade products.

API and Integration Design

Set the standard for REST, GraphQL, and gRPC contracts.

Drive versioning, authentication (OAuth, JWT, SSO), security by default, and developer ergonomics.

Observability and Operations

Instrument services with OpenTelemetry, Prometheus, and Grafana.

Define SLOs, lead incident response, and write postmortems.

Code Quality and Mentorship

Run code reviews, define conventions, mentor mid-level engineers, and raise the engineering bar.

AI-Assisted Engineering Discipline

Use Claude, Cursor, and similar tools day to day.

Set the team standard for prompts, patterns, AI-assisted review, and validation of AI-generated backend code.

Client Engagement

Represent Unico Connect in technical conversations with customers.

Defend architectural decisions, communicate trade-offs, and manage scope.

Requirements:

Hands-on Production Experience as a Senior or Lead Backend Engineer in Node.js (Mandatory)

Must have personally built and shipped complex production systems in Node.js, owning architecture, data, and operations on at least one live engagement.

Full stack engineers whose deepest work is on the backend qualify.

POCs and internal tools alone do not qualify.

5+ Years of Professional Backend Engineering Experience

With at least 1 to 2 years in a senior or lead role with direct responsibility for technical decisions and team output.

Deep Node.js and TypeScript Proficiency

Strong with Express, NestJS, or Fastify.

Comfort with async patterns, streams, worker threads, and performance profiling.

Python as a Strong Plus

Hands-on production experience with FastAPI, Django, or Flask is a meaningful advantage.

Willingness and demonstrated ability to pick up Python as engagements demand is required.

PostgreSQL Depth

Schema design, normalisation, indexing, query performance, migrations, and at least one production system where you owned the data model end to end.

Caching and Event-Driven Architecture

Hands-on with Redis (or equivalent) and message queues or event-driven patterns (RabbitMQ, SQS, Kafka, NATS).

AWS Depth

Hands-on production experience with EC2, S3, RDS, IAM, VPC, ECR, and at least one of EKS, ECS, or Lambda.

Comfort owning deployment, monitoring, and cost.

System Design and End-to-End Ownership

Able to take an ambiguous problem, break it into components, evaluate alternatives, produce an architecture that holds up under review and load, plan execution, and ship with limited supervision.

AI-Assisted Engineering Experience

Daily use of Claude, Cursor, Copilot, or equivalent.

Strong discipline for reviewing and validating AI-generated backend code.

Excellent Written and Spoken English

Experience working directly with international clients.

Confident defending architectural choices in writing and in review.

Nice to Have:

• Workflow orchestration (Temporal, Airflow)
• GraphQL (Apollo, gRPC)
• Sandboxed execution environments
• Multi-tenant SaaS experience
• OpenTelemetry instrumentation
• Prior agency or consulting experience

We are seeking a skilled Azure Cloud Solution engineer to design, implement, and maintain scalable cloud-based applications using Microsoft Azure. He/ She will be responsible for integrating various Azure services to support user management, real-time communication, event scheduling, and intelligent automation. The ideal candidate will have hands-on experience with Azure services, infrastructure automation, and cloud security, and will play a key role in driving cloud adoption and optimization across the organization.

Key Responsibilities:

•Deploy and manage APIs and user/group services using Azure App Service.

•Build and maintain Azure Functions for authentication, invite tracking, membership updates, and event orchestration.

•Design and manage structured data in Azure SQL Database. Handle unstructured data using Azure Cosmos DB.

•Implement Azure Web Pub Sub for live messaging, group interactions, and event notifications.

•Configure Azure Notification Hubs to deliver push alerts for invites, reminders, and calendar events.

•Leverage Azure AI Services for intelligent scheduling, personalized recommendations, and time slot matching.

•Manage sensitive credentials and OAuth tokens securely using Azure Key Vault.

•Collaborate with development, security, and operations teams to ensure seamless integration and performance.

•Optimize cloud costs and resource utilization through monitoring and reporting.

•Ensure compliance with security and governance policies across Azure environments.

•Troubleshoot and resolve issues related to cloud infrastructure and services.

•Stay updated with the latest Azure features and best practices.

At Uniorbit, we are a cutting-edge Creative Communication Agency dedicated to providing exceptional design solutions for a diverse clientele. Our expertise extends to clients worldwide, spanning various industries. Currently, we are seeking a UX/UI expert to join our team and contribute to our expanding portfolio of digital design projects.

JOB TITLE: Customer Support/Virtual Assistant

EXPERIENCE:2 – 4 yrs

LOCATION: Coimbatore

SHIFT:Night Shift

JOB DESCRIPTION:

·        A Virtual Assistant is responsible for providing administrative support to clients remotely.

·        Duties typically include managing schedules, handling emails, data entry, and conducting research.

·        Strong communication, organizational, and multitasking skills are essential.

·        Proficiency in office software and the ability to work independently are also important.

·        Experience as a Virtual Assistant in financial services would be an added advantage.

SKILLS:

·        Interpersonal Skill

·        Strong English Communication

·        Willing to work in Night Shift (US Time Zone)

·        Proven Experience in Virtual Assistant in Financial Services

 COMPANY DESCRIPTION:

Vimishaitech, is a leading provider of IT solutions, software development, consulting services and Soft skills Training and Development. We have a proven track record of helping businesses find and hire the best talent to meet their specific needs. We understand the challenges businesses face when trying to recruit top talent in today's competitive market. That's why we offer comprehensive recruitment solutions designed to take the hassle out of the process and help you find the perfect employees for your company. Our service specializes in Soft skills training and development, equipping individuals with essential interpersonal skills like communication, teamwork, and leadership to enhance their professional success.

Regards,

HR Team

Internship Program Details:

Our Internship Program is designed to offer hands-on experience to students who are eager to explore the dynamic world of Artificial Intelligence (AI), Machine Learning (ML) and business Intelligence (BI). This program will provide participants with a unique opportunity to work on real-world projects, gain exposure to cutting-edge technologies, and collaborate with our talented team of experts.

Key Program Highlights:

Duration: 6 months, full time

Eligibility: MBA student with a keen interest in the dynamic fields of Business Intelligence (BI), Artificial Intelligence (AI), and Machine Learning (ML)

Location: Guindy, Chennai

Mentorship: Each intern will be assigned a dedicated mentor for guidance and support

Projects: Interns will work on live projects with tangible outcomes

Certificate: Upon successful completion, interns will receive a certificate of participation

1. Experience in working with both manual and tag management analytics implantations and common troubleshooting tools, including Developer Tools, Tag Assistant, or GA Debug
2. Experience with analytics strategies across multiple sites and apps, diverse platforms, and high-traffic sites preferred.
3. Knowledge of general Web best practices in SEM, SEO, and UX
4. Knowledge of Web markup and front-end Web development in HTML5, CSS3, or JavaScript
5. Ability to communicate with developers in a meaningful way.
6. Have the technical and communication skills to clearly communicate the processes and tasks to make full use of tag management and tags.

The role of software engineer here is, to develop the application software that is being used on compactors and to do thorough software testing methodically. Expertise is needed on both embedded & application development.

• Expertise on Object oriented programming.
• Highly proficient in C# & C++. Expertise on .NET Framework, ASP.NET, JavaScript, HTML & CSS.
• Proficient in windows frameworks like WPF, WCF, etc for developing desktop applications.
• Knowledge on Microsoft Azure / other cloud technologies.
• Good knowledge on C programming and some exposure to embedded software development.
• Good at unit testing and testing frameworks like gmock, gtest, etc.
• Good at developing solutions in efficient way. Good at solving problems, quick grasper & solid analysis skills.
• Automating manual activities, drive the test automation strategy by architecting new solutions.
• Analyse test results and debug test failures in fast & efficient manner.
• Strong interpersonal & communication skills – written, verbal and presentation.

What you would be expected to do:

• Gather, prioritize and refine requirements while keeping team members well informed
• Create Use Cases, Flow Charts, Mock Screens, PRDs for business requirements, user requirements, functional & non-functional requirements and system requirements
• Rolling out of new products/apps/automations and resolving stakeholder queries/issues
• Automate business processes using tools like Zapier/Google Scripts, other automation tools
• Collaborate with cross-functional groups and assist in the entire product lifecycle from design to development to launch
• Responsible for testing of applications/solutions/web panels at various stages of the lifecycle
• Working with the development team/or independently on integrations (using 3rd party tools to create mobile applications)
• Travel as per company requirement to places including but not limited to Kenya, Uganda, Nigeria, Myanmar and Tanzania

You might be a strong candidate if you:

• The ability to structure and analyze ambiguous problems
• The ability to communicate ideas clearly through workflows, feature descriptions etc.
• Proactive and willingness to get hands dirty
• Attention to detail

What we offer (in addition to compensation and statutory benefits):

• An opportunity to grow as a professional in a dynamic, fast growing, high impact industry; 
• The chance to work in an open minded, collaborative culture surrounded by enthusiastic Greenlighters who are driven by the challenge of continuously innovating and growing a smart, sustainable business with profound impact on the world 
• A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds 
• Structured, tailored learning and development programs that help you become a better leader, manager, and professional through the Greenlight Academy