Customer Support executive

The candidate must have at least 5+ years of experience in B2B SaaS or enterprise technology sales from overall experience.

* US enterprise sales experience is preferred, with strong exposure to US enterprise sales cycles.

* The candidate must have deep experience in enterprise sales, handling large, complex, multi-stakeholder deals.

* The candidate must have driven $5M+ in annual enterprise revenue (preferably $10M+).

* The candidate must have 2+ years of people leadership experience.

* The candidate must have managed a sales team of 10+ members, including AEs and SDRs.

* The candidate must have hands-on experience building, executing, and scaling sales strategies.

* The candidate must have experience managing both inbound and outbound sales motions.

* Background in cybersecurity, deep tech, or complex technical products is preferred.

* Experience with VAR, multi-product, or consultative enterprise sales is a plus.

* The candidate must be comfortable leading revenue across global regions, with the US as the primary focus.

* The candidate must be based in Bangalore or willing to relocate.

Job Description:-

● Passion for making creative content on a spectrum of media platforms - social,

streaming, AR, music, film, interactive, etc

● Extraordinary motion design and editing skills

● Familiar with working with almost every content creation format out there: Adobe

Premiere, Adobe After Effects, Adobe Creative Suite & design templates in Canva or Google

Docs, Sheets, Slides, TikTok, Instagram, FB Live, etc

● Responsible, accountable, cool and always kind because you love the magic of

collaboration.

Here’s the Gig --

● Master the ability to turn any branded content into a volume of social gold (clips, gifs,

graphics, photos, stories, copy, etc.)

● Work with a wide range and quality of video and static imagery - from a collection of

photography to short video clips

● Collaborate with our creative and strategy teams to create and manipulate video, a

plethora of photography, social copy, gifs, short clips, streaming stories, etc

● Hone your design and editing skills utilizing standard industry software and social

platforms

● Wrangle and roll with your teammates on rapid-fire requests and seriously tight

timelines while keeping a chill, proactive attitude

What you need to have:

Roles and Responsibilities:

• Use markup languages like HTML to create user-friendly web pages
• Optimize applications for maximum speed
• Design mobile-based features
• Collaborate with back-end developers and web designers to improve usability
• Get feedback from, and build solutions for, users and customers
• Write functional requirement documents and guides
• Create quality mockups and prototypes
• Ensure high quality graphic standards and brand consistency
• Stay up-to-date on emerging technologies

Requirements:

• Minimum 1 year of work experience as a front end developer.
• Positive attitude, great energy, and a desire to learn more about web development
• Skills in troubleshooting and debugging
• A desire to keep current and use the most up-to-date best practices
• An understanding of testing and quality control
• Has a strong interest in design and technology.

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations.

Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80 countries. Founded in 2015, Emeritus, part of the Eruditus Group has more than 1,400 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

With offices in six countries, 1000+ employees and more than 100,000 student enrollments over the last 12 months, Emeritus is a global leader in the $280 billion global professional education market. In 2020, EMERITUS secured a $113 million Series D round with participation from Leeds Illuminate, Prosus Ventures, Sequoia India, and Chan Zuckerberg Initiative.

Learning Design – designing to maximize the learning of the student; having a student centric approach in all decisions regarding design experience.

Storyboarding – translating the raw video footage into an accessible and engaging series of videos that enhance the student’s learning.

Visualization – using visual medium to convey ideas and enhance learning - creating visual representations of concepts, ensuring visual consistency and harmony in the videos.

Video reviews – checking the quality of videos received from the video editors.

Co-ordination with Production team – interacting with teammates the extended team (video editing partners) to create a top-quality product.

Skills and Qualifications

• Education: Bachelor’s or Master’s degree in Educational Tech, Instructional Design, Mass Communication, or Journalism. An MBA degree is highly desirable.
• Specialized knowledge: Instructional design, online learning, video-based learning, mobile learning  Other characteristics: team player, ability to work in a global, virtual team, Prior experience in a startup environment will be helpful, innovative, attention to detail, ability to grasp technical concepts and simplify them visually, and an inclination towards understanding academic content.
• Professional certification: Instructional design, video editing a plus
• Experience: At least 6 years work experience in a fast-paced, growth environment in a similar role

Characteristics

• Team player
• Ability to work in agile methodology
• Ability to grasp technical concepts and simplify them visually
• Strong written and verbal communication skills
• Innovative
• Attention to detail
• An inclination towards understanding academic content

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.