Business Development Manager

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc.

We are looking for LAMP-Stack developers. Someone with a minimum of 3 years of experience.
Must have:

• Strong verbal and written communication skills, analytical skills and the ability to learn quickly
• Creative approach to problem-solving with the ability to focus on details while maintaining the "big picture" view
• Proven experience of working on/with Composer,  PHP7, CodeIgniter, MySQL.
• Experience with creating and consuming APIs.
• Knowledge of wordpress, Python, Elasticsearch, Redis, RabbitMQ, Cloudflare would be a HUGE PLUS.
• Any other experience with languages like NODE will be appreciated (but must NOT be your primary skill)

The Job responsibilities would include:

• Create new features to existing web apps.
• Maintain & enhance current features based on requirements.

You must have the ability to work independently once you are made familiar with the code/project. We need someone who can make good logical decisions without compromising the quality of code. 

• Coordinating with internal (operation, sales) and external stake holders (Client POC)
• Ensuring that customers receive the quickest service possible
• Assisting representatives in handling disappointed customers
• Determining a course of action to resolve customer problems
• Training newly hired customer service representatives

Desired Candidate Profile

• Graduates from tier 1/2 engineering / management colleges
• 3-5 years of experience in B2B Client Servicing
• Proven track record of handling escalations
• Team handling and monitoring capabilities
• Ability to adapt quickly to a new environment     

• 10 – 18 years of experience selling a SaaS solution, ideally selling B2B Enterprise Solutions.
• A classic enterprise solution seller with hands-on experience in technology.
• A strong passion for overachieving enterprise sales numbers in a hunting profile.
• Ability to recruit and build a team of Sales representatives and mentor them.
• Initially would be an Individual contributor and will build the team steadily.
• Having a sterling career so far already in achieving sales targets and wants to look at fast growth in a sales career and therefore being totally performance-driven.
• On-the-foot thinker and ability to build long-lasting professional relationships.
• You are interested in selling technology related to AI, SAAS solutions, and/or predictive analytics.
• Would be an Individual contributor but aiming to become a Sales Leader.
• Would already have working relationships across enterprise leaders in HR / IT / PMO teams
• Hunter - appetite for opening and closing new accounts.
• Track record of outstanding sales performance including exceeding quotas, winning sales awards, etc.
• Experience managing complex sales cycles.
• Driven, self-motivated, proactive, and excited about being at a start-up
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Partner with Customer Success to onboard the right customers and drive adoption/engagement in the first year.
• Strong executive presence.
• Experience selling to HR and TA leads would be an added advantage.
• Experience selling to the IT and ITES/BPO sector will be an added advantage.
• Experience selling HR tech solutions will be an added advantage.

Increasingly is an award-winning, fast-growing retail technology company focused specifically on the automation of cross-selling for online retailers.

Our clients include large global corporations like Samsung, Motorola & Canon to several small to medium size retailers across the globe. Our AI-based algorithms help a customer buying a TV on Samsung to find the matching sound bar & purchase both together.

Increasingly is headquartered in London with offices in Lisbon & Bangalore. We work with clients in over 30 countries & 20 languages.

We are looking to rapidly expand our technology & product development operations in India. And we need smart, ambitious people like you who enjoy a fun yet challenging work environment.

We believe strongly that diversity & inclusion are the foundations for a lasting, incredible culture. We also believe that it’s important to get the balance right between work & life.

• You possess an appetite for problem-solving and critical thinking
• Back-end development is an inherently collaborative task. It can be made very difficult if there isn’t clear and concise communication within a dev team. You are a great communicator and a great developer
• You are always looking for new ways to be a better developer. You put an effort into learning and exploring the world of back-end development in your own time
• The back-end development sphere is as changeable and unpredictable as any in tech. You are someone who achieves comfort in You are aware of the tools and new technologies that are being introduced.
• You possess good technical communication skills: Can effectively communicate project needs with both front and back-end teammates
• High emotional intelligence: Self-aware and attuned to their peers’needs
• Be the best back-end developer by sheer discipline, motivation, and effort

• 2-3.5 years’ experience in back end Java/J2EE application development with clear understanding of Microservices
• Experience in developing internet web applications using Java/J2EE technologies
• Experience in different modules of Spring framework like Dependency Injection (IoC), Spring MVC, Spring ORM along with JPA
• Experience in Java Version 0+. Good experience with JMS, Spring & Hibernate
• Experience in identifying database solutions for a given problem, preferably MySQL (good to have)
• Develop well-structured, maintainable code, delivered on time, with automated tests. We are an XP/Agile development team
• Hands on experience in using Application/Web servers like JBoss and Tomcat servers. Worked on databases like Oracle & MYSQL
• Experience with e-commerce, retail, analytics, advertising, or media would be an

• You'll get to work in one of the hottest & fastest growing retail technologies in Europe right now
• You'll get paid a competitive salary & be working directly with a super experienced team of people
• You'll get a great place to come to work every day. Varied, complex, challenging & with a great culture that you can shape & change

 Forbes I https://junction.cj.com/article/increasingly-talks-tech-cju17">Commission Junction Blog I https://blog.rakutenmarketing.com/en-uk/news/technology-partner-increasingly-on-innovationand-the-value-of-dynamic-cross-selling/">Rakuten Blog I https://www.tradedoubler.com/en/blog/introducing-increasingly-market-leader-dynamic-crossselling/">Tradedoubler Blog

Position : US IT Technical Recruiter/Sr. Technical Recruiter / Lead Recruiter

Location: REMOTE

Job Type: Full-Time

Job Responsibilities:

Work with engineering leaders and recruiters in defining and maintaining hiring needs

Understand technical requirements of a role, the engineering challenge, and how it fits into the organization

Execute on tactical outreach, referral generation, events, and pipelining efforts

Craft custom outreach and meaningful candidate engagement

Work with teams to engage engineering leaders early in the recruiting cycle

Influence clients to engage directly in recruiting talent

You will own candidate relationships all the way to the point of an in-person interview, and will be tightly integrated into the feedback process during the interview process.

Recommend and drive improvements with recruiters and interviewing teams to effectively screen and assess talent

Work with schedulers and recruiters to ensure a remarkable candidate experience.

Research and gather market intelligence

Track candidate activity and share with internal stakeholders

Skills/Qualifications

Minimum of 2- 6 years of strong technical sourcing/recruiting experience, preferably in the IT Software field.

Must have good understanding of technology – majorly with .Net Developer, Full stack Developer, Data Scientist, Data Analyst, Azure, Cloud based Data, Data Engineer, SRE.

Excellent research/sourcing skills, including use of Boolean, LinkedIn and alternative search techniques

Successful track record of sourcing for Senior to Leadership level Software Developer Engineers

Ability to deliver results with little supervision, and effectively manage and prioritize multiple projects and candidates

Decisive and able to push back constructively when appropriate

Good interpersonal skills and ability to network within the industry to identify top performers

Superb customer service focus, attention to detail and organization skills

We are seeking talented, motivated engineers who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. 

As a Product Support Engineer, you will collaborate with the Engineering, Product and Support teams to ensure the designed product and service is fully operational with streamlined processes and procedures for addressing reported bugs and anomalies. Production Support Engineers will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. 

This is a programming role which requires a good understanding of Java along with solid debugging skills so complex workflows can be debugged and solved. You will own the code you push to production

To be successful, you must be an excellent team player and self motivated person who can carry out duties with minimal supervision.

Skills you need to have:

• A good understanding of SQL

• An understanding of Java and Java design patterns

• L4 support

• Good debugging and problem solving skills

• Excellent communication

Bonus Skills:

• An understanding of SpringBoot and ORM's