Automation Test Engineer

Build a database of customer leads through references, opening stalls in areas where there are higher

number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of

pamphlets etc

 Schedule meetings with potential liabilities customers and understand their requirement; thereafter

presenting them with the most suitable products and explaining the features/benefits.

 Communicate clearly to customers on the requirements for various types of products & services – for

example, charges for maintaining a locker, minimum balance to be maintained etc.,

 Ensure that all customer documents are verified with originals and are handled with care and

confidentiality.

 Complete all account opening related processes accurately so that the customer experience is

enhanced and forms the foundation of a long relationship with the bank.

 Maintain continuous communication with customers on the status of their account opening process.

 Frequently communicate with newly signed up customers and assist them with additional products and

services based on their requirements – for example, relevant loan products, investment products etc.

 Build reference network from newly signed up customers for potential leads.

 Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the

supervisor.

How to apply: recruit.hrlspl

We are seeking an experienced and dynamic BPO Team Leader to oversee a team of customer service representatives. The ideal candidate will be responsible for ensuring the efficient day-to-day operations of the team, driving performance, meeting service level agreements (SLAs), and ensuring high customer satisfaction. This role requires excellent leadership skills, problem-solving abilities, and a deep understanding of BPO operations.

Key Responsibilities:

• Lead, manage, and motivate a team of customer service agents to achieve performance targets.
• Monitor and evaluate individual and team performance, providing coaching and feedback to ensure continuous improvement.
• Handle escalated customer queries and resolve issues efficiently.
• Ensure adherence to company policies, procedures, and quality standards.
• Maintain and report on team KPIs and provide regular performance updates to management.
• Facilitate training and development programs to enhance team skills and knowledge.
• Foster a positive and collaborative work environment.

Requirements:

• Minimum of 3 years of experience in BPO operations, with at least 1 year in a leadership role.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle multiple priorities.
• Proficiency in MS Office and CRM software.
• Ability to motivate, mentor, and guide a team towards achieving business goals.

If you're passionate about leadership and customer service, apply today to join our team in Pune!

Company Description

Welcome to W3era - Your Path to Digital Marketing Excellence! We are a powerhouse of digital marketing expertise, committed to helping businesses thrive online. With a decadelong web journey, we've built a global family of happy customers, endorsing our exceptional services. At W3era, we are obsessed with success. Your brand's ascent to the top page of Google and beyond is our relentless pursuit. We deliver beyond perfection, surprising clients with outstanding results. Our team is a blend of hardworking, creative, and young professionals. We hire the best and train them to become future leaders. An SEO off-page person, also known as an off-page SEO specialist, is responsible for improving a website's search engine rankings through activities that take place outside of the website itself. Their roles and responsibilities include: Link Building: An SEO off-page person, also known as an off-page SEO specialist, is responsible for improving a website's search engine rankings through activities that take place outside of the website itself. Their roles and responsibilities include: • Link Building: This involves acquiring high-quality backlinks from other websites to improve the website's authority and rankings. This can be done through outreach, content creation, and networking. • Content Promotion: The off-page SEO specialist may be responsible for promoting the website's content on social media, forums, and other online platforms to increase visibility and attract natural backlinks. • Social Media Engagement: Engaging with the website's audience on social media platforms, building relationships, and promoting content to drive traffic and improve brand visibility. • Influencer Outreach: Collaborating with influencers and industry experts to gain exposure and backlinks for the website. • Online Reputation Management: Monitoring and managing the website's online reputation, including addressing negative reviews and comments. • Local SEO: Implementing strategies to improve the website's visibility in local search results, such as optimizing for local keywords and managing local business listings. Overall, the off-page SEO specialist plays a crucial role in building the website's authority, attracting organic traffic, and improving its overall search engine performance through various off-site optimization techniques.

• Experience: 1+ yrs - 3yrs
• Key Skills:
• Expert Proficiency in anyone the below programming language - Java, Node JS, PHP or GoLang
• Expert Computer Science fundamentals like Data Structures, Algorithms, Time Complexity, and others
• Strong Microservices, REST API, Git source control, CI/CD, and other latest technology trends
• Strong System Design, DB Design proficiency
• Strong knowledge in Design Patterns, best software development practices
• Good exposure to working in Open Source stack, E-Commerce, or Fintech domain.

What you’ll do:

• Work closely with the founders and the team to plan, design, and build the next iterations of Dyte’s video-audio APIs.
• You will collaborate closely with other engineers of the team and lend your help in your areas of expertise.
• Build micro-services to support new functionality.
• Build best practices to improve the current API workflow.
• Help us scale our current micro-service framework to support a multi cloud, multi region environment.
• Work closely with the media and the infra team to optimise the performance and reduce the latency of our API framework.
• Help design and develop the next iteration of our observability platform.
• Mentor and hire Junior Developers.
• Ensure that our customer’s experience is the best it can be. You might have to interact with the dev team of our clients.

Who you are:

• 5+ years of experience working as a software engineer in a fast paced environment.
•  Well versed with Golang or Javascript.
• You are intensely curious and passionate about the prospect of diving deep into multiple technologies, platforms, and problem spaces, even if they are currently unfamiliar.
• You embrace uncertainty. Our space is a rapidly growing one and specifications are continuously changing.
• You care about the user experience and know-how to build user-friendly web applications.
• You have experience with continuous delivery. Experience with AWS is a bonus.
• You have a working understanding of object-oriented and functional programming paradigms.
• You care about web technologies, exploring data, and software design (and video calls!).
• You have excellent analytical and problem-solving skills, and can communicate your ideas.
• Experience with WebRTC, iOS, Android, or C++ development is a bonus.
• A degree in Computer Science or a similar area are bonuses.

Our Perks:

1. Competitive Salary
2. ESOPs
3. Medical Insurances
4. Friendly leaves policy
5. 100% Remote Option

Extramarks Education India Private Limited

Extramarks is leading the Education Technology sector in India by providing 360⁰ education support to learners through new age digital education solutions. These solutions are used by schools in class room for imparting education and by students at home to make learning easy and effective. Keeping pace with globalization and technology in education, Extramarks empowers young learners to step in with the latest technology and have anytime-anywhere access to quality learning. In a very short period, Extramarks has become extremely popular among schools and students. More than 8000 schools use digital learning and technology solutions of Extramarks across India, Singapore, Kuwait, UAE and South Africa.

Extramarks Learning App allows students to learn at home at their own pace and space and provides complete educational support eliminating the need of a tutor. The three pronged pedagogical approach of Learn, Practice and Test ensures better learning outcomes for students. All concepts are first explained in an easy to learn manner with the help of rich media then the students are allowed to practice the concept. Virtual Practicing modules and Q&A allow the retention of knowledge that is tested on a robust teaching platform to identify the learning gaps.

Extramarks is currently in the process of scaling up rapidly and is looking to hire for the position of Sr. Development Manager, to be an experienced professional with unique skill who stretches from strategy to execution. Extramarks is driving student learning through data driven techniques by providing personalized learning recommendations to the students. Apart from such customer facing innovations, we are also implementing internal operational excellence solutions through similar data driven approaches. It is a once in a lifetime opportunity to join Extramarks and help change the face of education in India.

Job Description:

- Drive high performance in the Engineering team, with a relentless focus on agile methodologies and continuous innovation in processes, work practices and tooling.

- Apply best-practices and coding patterns that ensure solutions are maintainable, modular, and of high code-quality.

- Manage the program releases and collaborate with Architects for bringing new practices and making right technical choices for the system.

- Build a strong, progressive engineering culture that values diversity, trust, efficiency, technical ownership, and accountability.

- Able to lead the development cycle and ensure delivery of highly secure solutions that are optimised for performance and built to scale.

Required Skills:

- Extensive experience in managing teams building high-volume and highly complex consumer software products.

- Solid foundation in design, data structures and algorithms, and strong analytical and debugging skills with customer-facing product experience.

- Deep understanding and prior hands-on experience of back-end technologies like Java based microservices & system design architecture with Spring / Spring boot frameworks, hibernate & SQL OR NoSQL databases. (e.g. MySql, MongoDB, Cassandra).

- Good understanding of Java Memory Management, Garbage Collection, Multithreading, Immutability & concurrency programming.

- Expertise in effective planning and prioritization of projects to create an environment where randomization is either absent or extremely minimized.

- Able to break complex projects into modules and propose effective solutions in view of capabilities of existing platforms and infrastructure.

Desired Skills:

- Ability to think and analyze both breadth-wise (client, server, DB, control flow) and depth-wise (threads, sessions, space-time complexity) while designing and implementing services.

- Experience with high performance & high scale applications.

- Good knowledge of multiple data storage systems

We're hiring a Marketing Sales Executive to join our team and help us grow our business! As a Marketing Sales Executive, you'll be responsible for driving sales by developing new business opportunities, building relationships with clients, and promoting our interior design services. With your exceptional communication skills and understanding of marketing strategies, you'll help us achieve our revenue targets and position us as a leader in the industry. If you have a minimum of 3 years of experience in sales and marketing and a passion for interior design, we want to hear from you! Text us back with your name and email address to receive more information about this exciting opportunity. This role requires a proactive approach, excellent communication and networking skills, and a strong understanding of the Turnkey Interiors Projects, Restaurants, Café, Retails,Commercial Offices, Modular Office Furniture, Custom make Office Furniture

*The background has to be from Interior Sales Industry.                                                                                                    * your exceptional communication skills and understanding of marketing strategies, you'll help us achieve our revenue targets and position us as a leader in the industry.

* In the field, meeting with clients and closing sales, providing product information and   Supporting the client in every way till the sale is closed.

About Us

Mindtickle provides a comprehensive, data-driven solution for sales readiness and enablement that fuels revenue growth and brand value for dozens of Fortune 500 and Global 2000 companies and hundreds of the world’s most recognized companies across technology, life sciences, financial services, manufacturing, and service sectors.

With purpose-built applications, proven methodologies, and best practices designed to drive effective sales onboarding and ongoing readiness, mindtickle enables company leaders and sellers to continually assess, diagnose and develop the knowledge, skills, and behaviors required to engage customers and drive growth effectively. We are funded by great investors, like – Softbank, Canaan partners, NEA, Accel Partners, and others.

Job Brief

We are looking for a rockstar researcher at the Center of Excellence for Machine Learning. You are responsible for thinking outside the box, crafting new algorithms, developing end-to-end artificial intelligence-based solutions, and rightly selecting the most appropriate architecture for the system(s), such that it suits the business needs, and achieves the desired results under given constraints.

Credibility:

• You must have a proven track record in research and development with adequate publication/patenting and/or academic credentials in data science.
• You have the ability to directly connect business problems to research problems along with the latest emerging technologies.

Strategic Responsibility:

• To perform the following: understanding problem statements, connecting the dots between high-level business statements and deep technology algorithms, crafting new systems and methods in the space of structured data mining, natural language processing, computer vision, speech technologies, robotics or Internet of things etc. 
• To be responsible for end-to-end production level coding with data science and machine learning algorithms, unit and integration testing, deployment, optimization and fine-tuning of models on cloud, desktop, mobile or edge etc.
• To learn in a continuous mode, upgrade and upskill along with publishing novel articles in journals and conference proceedings and/or filing patents, and be involved in evangelism activities and ecosystem development etc.
• To share knowledge, mentor colleagues, partners, and customers, take sessions on artificial intelligence topics both online or in-person, participate in workshops, conferences, seminars/webinars as a speaker, instructor, demonstrator or jury member etc.
• To design and develop high-volume, low-latency applications for mission-critical systems and deliver high availability and performance.
• To collaborate within the product streams and team to bring best practices and leverage world-class tech stack.
• To set up every essentials (tracking / alerting) to make sure the infrastructure / software built is working as expected.
• To search, collect and clean Data for analysis and setting up efficient storage and retrieval pipelines.

Personality:

• Requires excellent communication skills – written, verbal, and presentation.
• You should be a team player.
• You should be positive towards problem-solving and have a very structured thought process to solve problems.
• You should be agile enough to learn new technology if needed.

Qualifications:

• B Tech / BS / BE / M Tech / MS / ME in CS or equivalent from Tier I / II or Top Tier Engineering Colleges and Universities.
• 6+ years of strong software (application or infrastructure) development experience and software engineering skills (Python, R, C, C++ / Java / Scala / Golang).
• Deep expertise and practical knowledge of operating systems, MySQL and NoSQL databases(Redis/couchbase/mongodb/ES or any graphDB).
• Good understanding of Machine Learning Algorithms, Linear Algebra and Statistics.
• Working knowledge of Amazon Web Services(AWS).
• Experience with Docker and Kubernetes will be a plus.
• Experience with Natural Language Processing, Recommendation Systems, or Search Engines.

Our Culture

As an organization, it’s our priority to create a highly engaging and rewarding workplace. We offer tons of awesome perks, great learning opportunities & growth.

Our culture reflects the globally diverse backgrounds of our employees along with our commitment to our customers, each other, and a passion for excellence.

To know more about us, feel free to go through these videos:

1. Sales Readiness Explained: https://www.youtube.com/watch?v=XyMJj9AlNww&;t=6s

2. What We Do: https://www.youtube.com/watch?v=jv3Q2XgnkBY

3. Ready to Close More Deals, Faster: https://www.youtube.com/watch?v=nB0exreVU-s

To view more videos, please access the below-mentioned link:

https://www.youtube.com/c/mindtickle/videos

Mindtickle is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with applicable laws, all persons hired will be required to verify identity and eligibility to work in the respective work locations and to complete the required employment eligibility verification document form upon hire.

What Youll Do:

• Take ownership of customer issues reported and see problems through to resolution
• Provide configurations, troubleshooting and best practices to customers
• Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
• Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
• Prepare accurate and timely reports
• Follow the SLA for issues with respect to their severity.

What You ll Need:

• Bachelor s or higher degree in computer science, engineering, or related technical field
• Willing to work flexible and varying shift times including weekends and evenings
• 2 years of software development experience with java, javascript, python, or another scripting/programming languages
• Previous experience in a Technical Support environment is required
• Excellent written and verbal communication skills
• A passion for customers and problem-solving, desire to go deep and become familiar with the customer s technical and business environment
• Comfortable in a startup environment, we move quickly and wear many hats in a dynamic environment
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Familiarity with Zendesk, Jira, and Confluence is advantageous.

Full Stack Developer

Skills:

• Proficiency with JavaScript and HTML5

• Minimum 2+ years of hands-on experience with AngularJS and Angular Frameworks

• Experience with Java, JSON, Spring Boot and Hibernate 

• Experience with MYSQL databases

• Familiarity with Linux environments

• Experience with GIT 

• Hands on experience with AWS S3 is preferred

• Experience with web servers & application servers such as Apache and Nginx is good to have

Responsibilities: 

• Design and develop client-side and server-side architecture

• Develop and manage well-functioning database

• Implementation of approved user interface

• Design and construction of REST APIs

• Server management and deployment for the relevant environment