Business Development Manager

Role Summary:

Be the primary point of contact for customers, help with onboarding, resolve queries, and ensure customers get maximum value from our SaaS platform.

Key Responsibilities:

Handle customer queries via email, WhatsApp, calls, and tickets

Assist with product onboarding and basic demos

Coordinate with internal teams for issue resolution

Follow up to ensure customer satisfaction

Collect customer feedback and insights

Requirements:

Graduate in any discipline

Good English communication (spoken & written)

Comfortable talking to customers

Willingness to learn SaaS products

What We Offer:

Training & mentorship

Fast growth in a SaaS startup

Performance-based incentives

The L1 Application Support team is the first line of defense for all production-related customer issues.

Form: https://forms.gle/YCDLPZC7wD3isEYR7

Responsibilities

1. Incident Handling & Production Support

2. Escalation & Coordination

3. Monitoring & Alerts

4. Documentation & SOP Adherence

5. Customer Interaction

Requirements and Qualifications:

1. Minimum 1 year of experience as App support or product support
2. Basic understanding of APIs, JSON, request/response flow.
3. Understanding of HTTP, webhooks.
4. Ability to read logs and use monitoring tools.
5. Experience with Jira, Freshdesk, Zendesk, or similar ticketing tools.

Job Title: ServiceNow Analyst – CMDB and Discovery Specialist

Location: Gurgaon, Hybrid

Experience Required: 5+ Years

Job Type: [Full Time]

Job Summary:

We are seeking a highly skilled and experienced ServiceNow Analyst to join our team. The ideal candidate will be proficient in managing the Configuration Management Database (CMDB) within ServiceNow, with a strong background in ServiceNow Discovery and Service Mapping. This role involves identifying and resolving Discovery errors, ensuring the accuracy and integrity of the CMDB, and contributing to the overall efficiency of our IT service management processes.

This position is part of our ServiceNow ITOM (IT Operations Management) efforts, focused on Discovery, Service Mapping, and CMDB operations.

The ServiceNow CMDB and Discovery Administrator will be responsible for helping define, implement and integrate multiple discovery sources to support the configuration management database (CMDB).

Responsibilities:

CMDB Management:

• Maintain and manage the Configuration Management Database (CMDB) within ServiceNow.
• Ensure the accuracy and integrity of CMDB data, implementing best practices and standards.
• Regularly audit and reconcile CMDB data to maintain up-to-date and accurate information.

Discovery and Service Mapping:

• Work with support teams to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information.
• Perform day-to-day administration of the ServiceNow Service Mapping/Discovery tool, including mapping additional defined business services into the tool and updating discovery configurations for deeper network penetration.
• Assist the CMDB Administrator with developing and maintaining the technical design of the ServiceNow CMDB to meet the current and anticipated scope and maintain CMDB integrity to effectively support other ITSM processes such as Incident Mgt., Change Mgt., and Asset Mgt.
• Implement data governance through identification rules and configuration of multiple discovery sources that populate the CMDB.
• Strong hands-on experience in optimizing discovery, tailoring patterns and development.
• Validating discovery results and troubleshooting as required.
• Assist the CMDB Administrator team with designing, deploying, and managing ServiceNow Service Mapping solutions for both on-premise and cloud resources, including schedules, credentials, and mid-servers.
• Define, create, and manage Service Mapping infrastructure, including patterns.
• Work with support teams to identify, investigate, and resolve Service Mapping issues, ensuring that Service Mapping is performing as expected.
• Assist in creating and maintaining Service Mapping-related documentation, aligning with other methods of populating the CMDB.

General/Admin:

• Assist with tasks related to implementing the ServiceNow application.
• Document procedures for the discovery, configuration management functions.
• Assist in developing, modifying, and configuring reports, dashboards, and outputs associated with the change, configuration, discovery, and mapping functions.

Qualifications:

1. Over 5+ years of working experience in ServiceNow
2. 3+ years' experience implementing, administering and optimizing ServiceNow Discovery and additional discovery tools
3. Solid understanding of Configuration Management practices and principles
4. Experience implementing ServiceNow Service Mapping
5. ITIL foundations certification preferred
6. Strong ability to effectively communicate (oral and written) with multiple levels of the organization (internally and externally)
7. Effectively working under accelerated deadlines and working independently to complete objectives
8. Experience working in a team-oriented, collaborative environment with good interpersonal skill
9. Ability to translate business requirements into technical specifications and design
10. Self-starter, positive attitude, and ability to problem-solve under minimal supervision
11. Intelligent, motivated, and competitive with a “roll-up-the-sleeves” and “get the job done” attitude
12. Ability to manage multiple simultaneous tasks within an open and interactive environment

Job Summary:

We are seeking an experienced and highly motivated Senior Python Developer to join our dynamic and growing engineering team. This role is ideal for a seasoned Python expert who thrives in a fast-paced, collaborative environment and has deep experience building scalable applications, working with cloud platforms, and automating infrastructure.

Key Responsibilities:

Develop and maintain scalable backend services and APIs using Python, with a strong emphasis on clean architecture and maintainable code.

Design and implement RESTful APIs using frameworks such as Flask or FastAPI, and integrate with relational databases using ORM tools like SQLAlchemy.

Work with major cloud platforms (AWS, GCP, or Oracle Cloud Infrastructure) using Python SDKs to build and deploy cloud-native applications.

Automate system and infrastructure tasks using tools like Ansible, Chef, or other configuration management solutions.

Implement and support Infrastructure as Code (IaC) using Terraform or cloud-native templating tools to manage resources effectively.

Work across both Linux and Windows environments, ensuring compatibility and stability across platforms.

Required Qualifications:

5+ years of professional experience in Python development, with a strong portfolio of backend/API projects.

Strong expertise in Flask, SQLAlchemy, and other Python-based frameworks and libraries.

Proficient in asynchronous programming and event-driven architecture using tools such as asyncio, Celery, or similar.

Solid understanding and hands-on experience with cloud platforms – AWS, Google Cloud Platform, or Oracle Cloud Infrastructure.

Experience using Python SDKs for cloud services to automate provisioning, deployment, or data workflows.

Practical knowledge of Linux and Windows environments, including system-level scripting and debugging.

Automation experience using tools such as Ansible, Chef, or equivalent configuration management systems.

Experience implementing and maintaining CI/CD pipelines with industry-standard tools.

Familiarity with Docker and container orchestration concepts (e.g., Kubernetes is a plus).

Hands-on experience with Terraform or equivalent infrastructure-as-code tools for managing cloud environments.

Excellent problem-solving skills, attention to detail, and a proactive mindset.

Strong communication skills and the ability to collaborate with diverse technical teams.

Preferred Qualifications (Nice to Have):

Experience with other Python frameworks (FastAPI, Django)

Knowledge of container orchestration tools like Kubernetes

Familiarity with monitoring tools like Prometheus, Grafana, or Datadog

Prior experience working in an Agile/Scrum environment

Contributions to open-source projects or technical blogs

We are looking for a skilled Fullstack Tech Lead with extensive experience in NestJS and NextJS to join our team. The ideal candidate should have a strong background in full-stack development, including building and deploying complex web applications. If you are a proactive and self-motivated individual with a passion for developing high-quality software, we would love to hear from you!

Key Responsibilities:

• Lead the development team in building and maintaining complex web applications using NestJS and NextJS.

• Architect and design scalable, secure, and maintainable systems.

• Collaborate with cross-functional teams to design, develop and deploy new features.

• Conduct code reviews and ensure the team follows best practices.

• Mentor junior developers and help them grow their skills.

• Stay up-to-date with the latest trends and technologies in web development.

Requirements:

• Proven experience as a Fullstack Developer or similar role, with a minimum of 5 years of experience.

• Strong experience with NestJS and NextJS.

• Strong experience in front-end technologies such as ReactJS, HTML, CSS, and JavaScript.

• Strong experience in backend technologies such as NodeJS and RESTful APIs.

• Experience in database technologies such as MongoDB and PostgreSQL.

• Familiarity with containerization technologies such as Docker and Kubernetes.

• Good understanding of Agile methodologies and experience in working in Agile environments.

• Excellent problem-solving and analytical skills.

• Strong leadership and communication skills.

• Bachelor's degree in Computer Science, Engineering or a related field.

• Good understanding of UI, cross-browser compatibility, general web functions, and standards.
• Ensuring the technical feasibility by communicating and co-ordinating with the UI/UX teams.
• Optimizing applications for maximum speed and scalability.
• Working closely with graphic designers and converting designs to visual elements.
•   Expertise and hands-on experience with Web Applications and programming languages such as HTML, CSS, JavaScript, jQuery, Bootstrap.
•   Knowledge of using (Ex: advanced JavaScript libraries and frameworks such as Angular, NodeJS, ReactJS, VueJS, etc.).
•   Developing mobile and desktop responsive web applications.
•   Maintaining code integrity and organization.
•   Assisting in updating the application development policies to ensure that all future applications meet the latest technical requirements.
•   Collaborating with other team members and stakeholders for requirements.

1. Experience in HTML, CSS and Bootstrap library is required.
2. Experience in Python Programming. Experience in Pandas and Numpy Libraries.
3. Experience with Django Framework & REST API.
4. Experience Flask, Microservices
5. Experience in FAST API would be added advantage.
6. Exposure in converting ML models to Microservices and exposing them as API
7.  GRPC development