Business Development Associate

Job Summary:

We are seeking a dedicated and experienced Sales Representative to join our manufacturing company. The ideal candidate will be responsible for handling inbound and outbound calls, generating MIS reports, and ensuring smooth coordination related to packaging operations. Candidates with prior experience in packaging and strong communication skills are preferred.

Key Responsibilities:

• Make outbound calls to clients, vendors, and customers to provide information about products and services.
• Handle inbound calls, resolve queries, and address customer concerns effectively.
• Generate and maintain MIS reports related to sales, customer interactions, and packaging operations.
• Coordinate with the packaging team to ensure timely delivery and adherence to packaging guidelines.
• Maintain accurate records of calls, customer responses, and feedback.
• Follow up with clients for order confirmations, payments, and other requirements.
• Assist in documentation and report generation as per company requirements.
• Work closely with the sales and operations team to streamline communication and workflow.

Requirements:

• Experience: Minimum 1-3 years of experience in a telecalling role, preferably in a manufacturing or packaging-related industry.
• Education: Graduate or equivalent qualification.
• Skills:
• Excellent verbal and written communication skills in [mention preferred languages].
• Proficiency in MS Excel and ability to generate MIS reports.
• Good organizational and coordination skills.
• Prior experience in packaging operations will be an added advantage.
• Ability to handle multiple tasks and work under pressure.

Accountant to manage all financial transactions, from fixed payments and variable expenses to bank deposits and budgets.

Knowledge of GST

Knowledge of TDS

We are seeking a skilled Data Scientist with min 3 years of experience to join our team in Gurugram. This role will also require travelling within India . The ideal candidate should possess strong analytical skills, a solid understanding of statistical techniques, and hands-on experience with data visualization tools like PowerBI. Additionally, expertise in ETL (Extract, Transform, Load) processes is required.

Responsibilities:

• Analyze complex datasets to extract valuable insights and identify trends.
• Develop predictive models and algorithms to support business objectives.
• Collaborate with cross-functional teams to understand data needs and deliver actionable solutions.

Requirements:

• 3 plus years of proven experience as a Data Scientist or similar role.
• Proficiency in statistical analysis, machine learning techniques, and programming languages such as Python or R.

Join our dynamic team and contribute to driving data-driven decisions that impact our business success!

• Managing large amounts of calls and emails, and social media, if required
• Identifying and assessing customer’s needs to achieve satisfaction
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Building sustainable relationships and trust with customers through open and interactive communication
• Providing accurate, valid and complete information by using the right methods/tools
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers

Desired Candidate Profile

• Strong customer handling skills on phone and email
• Familiarity with CRM systems and practices
• Prior experience with Freshdesk and Magento would be a plus
• Customer orientation and ability to adapt/respond to different types of people
• Excellent communication skills ( both written and verbal)
• Ability to multitask, prioritize and manage time effectively
• Empathy and compassion
• Punctuality
• Ability to stretch long hours and work for the bigger vision of the company
• Experience with Microsoft Office and G-suite (google)
• Knowledge of basics of Microsoft Excel for reporting purposes is a MUST
• Comfort with technology and data
• Good hold on English Grammar
• Problem identification and solving attitude
• Ability to listen
• Customer obsession
• High integrity
• Decisiveness    

Mechanical Designing, Drawing Reading and Interpretation, Concept Design, Detailing, Assembly, Preparation of Shop Loading Drawings & Coordinating With Manufacturing at Factory

AutoCAD Knowlesge is a must