- Work closely with Product Managers to drive product improvements through data-driven decisions.
- Conduct analysis to determine new project pilot settings, new features, user behavior, and in-app behavior.
- Present insights and recommendations to leadership using high-quality visualizations and concise messaging.
- Own the implementation of data collection and tracking, and coordinate with the engineering and product team.
- Create and maintain dashboards for product and business teams.
- Lead and own the analysis of highly complex data sources, identifying trends and patterns in data, and provide insights/recommendations based on analysis results
- Track feature success of new launches, and set systems to identify causation of change in metrics post every release.
- Deep dive on experiment results, and present insights for the supporting the subsequent product decisions.
Subodh Popalwar
Software Engineer, Memorres
About Communication and Networking Platform
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Machine Learning (ML)About HighLevel
Founded in 2018, HighLevel LLC (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop solution for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools in the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies, and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services, and field services.
Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, Omni-box communications, social media, invoicing & payments to name a few. We currently service over 51,000+ agencies and 400,000+ small & medium businesses with a 900+ strong team that works remotely across 20+ nations. We encourage you to check out our YouTube channel to learn more about our platform
https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g
About the role
HighLevel Inc is actively seeking a dynamic Product Manager to spearhead Support operations and AI products within our team. In this influential role, you'll be at the forefront, identifying opportunities, conducting proof of concepts, shaping user experiences, and crafting innovative solutions.
Collaborating closely with diverse teams, including engineers, marketers, support agents, and customer success, you will play a pivotal role in defining, prioritizing, and bringing to fruition groundbreaking solutions. Your efforts will not only contribute to keeping HighLevel's support costs in check but also ensure utmost customer satisfaction.
As the Product Manager for Support AI, your key objectives are to:
- Leverage AI/ML methodologies to intelligently respond to customer support queries.
- Facilitate the support team by addressing product and technical requirements
- Identify and implement effective strategies and processes to:
- Improve the accuracy of the AI responses to suit the user inquiries
- Reduce escalations to human support agent
- Establish a robust knowledge base for the platform
- Productize the support AI bot to be deployed for our parent accounts
This role offers a unique opportunity to drive innovation, optimize support operations, and enhance customer interactions through the strategic application of AI. Join us at HighLevel Inc. and be a vital part of reshaping the future of our support landscape.
Type - Full Time (Remote in India)
Your roles & responsibilities:
Strategy & Vision:
- Establish the strategic direction and vision for the product features.
- Make informed decisions about product roadmaps based on market trends, customer needs, and competitive landscape.
Product Planning and Roadmap:
- Collaborate with stakeholders to identify and prioritize requirements and feature enhancements.
- Collaborate with the support team to identify their needs and current challenges, which would feed forward into the Product planning process.
- Develop and maintain a detailed product roadmap for Support AI, aligning it with the company's overall product strategy and goals.
Requirements Definition:
- Conduct user research, interviews, and data analysis to gather insights and identify pain points.
- Translate user needs into clear and actionable product requirements, user stories, and acceptance criteria.
Product Development and Launch:
- Collaborate with engineering, design, and support teams to ensure timely and high-quality product delivery.
- Plan and execute product launches, including creating go-to-market strategies, coordinating marketing efforts, and driving user adoption and engagement.
Stakeholder Communication:
- Communicate product plans, progress, and updates to internal teams and stakeholders, including executives.
- Act as a subject matter expert on Support AI and Best Practices, providing guidance and support to internal teams and external customers.
Performance Monitoring and Analysis:
- Define and track key product metrics to evaluate product performance and drive data-driven decision-making.
- Monitor user feedback and conduct a competitive analysis to identify areas for improvement and address pain points.
What we’re looking for;
- Domain Knowledge: Strong understanding of AI, Knowledge Base & SaaS concepts, technologies, and market trends.
- Analytical Skills: Excellent analytical and problem-solving skills. Ability to use data and metrics to drive product decisions and measure product success.
- Communication Skills: Excellent written and verbal communication skills, with the ability to effectively communicate complex ideas and concepts to both technical and non-technical stakeholders.
- Leadership and Collaboration: Strong leadership skills to drive the product vision, influence cross-functional teams, and work collaboratively in a fast-paced, agile environment.
- User-Centric Mindset: Deep empathy for users and a strong passion for delivering exceptional user experiences.
- Business Acumen: Understanding business models, market dynamics, and competitive landscape. Ability to align product decisions with business goals and drive product success.
Experience;
- Minimum 3+ years as a Product Manager, with a strong preference for AI, Support & SaaS experience.
- Bachelor's degree in computer science, engineering, business, or a related discipline.
- Familiarity with leading AI technologies and how SaaS support works
Why should you join us?
At HighLevel, we foster an exciting and dynamic work environment driven by a passionate team. We believe in a collective responsibility where no task is considered someone else's job. Our
unwavering focus is on providing value to our users, and we achieve this by delivering solutions swiftly through lean principles, allowing us to bring products to market in a matter of weeks rather than quarters. Every good idea is put to the test, ensuring that we maintain a high standard of innovation. We prioritize the well-being of our team, recognizing that by taking care of them, they can better serve our users. We embrace the concept of continuous and iterative improvement, understanding that progress is an ongoing journey. We are also a well funded & profitable company.
Join us at High Level, and you will have the opportunity to learn the intricacies of scaling a B2B SaaS startup and develop impactful products that cater to the needs of our customers.
1. Gather, analyze and prioritize product requirements based on stakeholder input
2. Write business epics and user stories in Jira
3. Maintain the Roadmap and product backlog based on stakeholder input
4. Communicate with technical vendor partners for support
5. Demonstrate product features to potential clients & customers, & internal
stakeholders
6. Collaborate across Engineering, Design, Operations and Business teams
About Us
Aura is developing a platform to help companies/communities mint, buy, trade and sell NFTs in the easiest manner possible. Developing a state-of-the-art storefront customised to the community and a user-friendly interface to unlock the digital growth of companies in the gaming space by leveraging the power of NFTs. We are assembling a high-performing team from the tech ecosystem to build this product and compete with the likes of OpenSea.
Requirements:
- Create compelling content, visuals, and messaging for campaigns.
- Lay the foundation for a consistent brand voice and tone, content strategy, and roadmap for regular content execution.
- Continually optimise strategy and content, pull analytic reports showing data on engagement, reach, conversion and deliverables, analyse strategy & content performance, communicate it to the key stakeholders and optimise based on the findings.
- Craft and maintain technical write-ups and educational content on platforms like medium (both long and short form) to help bridge any gaps in understanding.
- Develop editorial calendars and ensure deadlines are met
- Create and oversee the development of creative marketing campaigns that resonate with our target audience.
- Utilize your expertise in digital marketing to plan, optimize, and manage online advertising campaigns on platforms such as Google Ads, Facebook, Twitter, and others.
- Analyze campaign performance, gather insights, and make data-driven decisions to improve marketing effectiveness.
- Monitor industry trends, competitor activities, and consumer behaviour to identify new opportunities.
- Build and maintain relationships with external partners, agencies, and influencers.
Skills and Qualifications
- Bachelor's degree in Marketing, Business, or a related field; MBA preferred.
- 4+ years of proven experience in a marketing role with a track record of successful campaigns and team management.
- Strong understanding of both content strategy, creative campaign development and digital distribution channels.
- Proficiency in using digital marketing tools, including Google Ads, Facebook Business Manager, and Twitter Ads.
- Excellent analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.
- Creative thinker with the ability to identify and act on new opportunities.
- Strong project management and organizational abilities.
- Knowledge of industry trends and best practices in marketing.
- Ability to adapt to a fast-paced and dynamic work environment.
Benefits
- Work on the cutting edge of blockchain technology and the upcoming use-case of NFTs (Non-Fungible Token)
- Be a part of an early-stage start-up with funding from the founders of Polygon
- We have great benefits of work from anywhere policy with flexible working hours that allow us to focus on work-life balance. Additionally, we do provide frequent offsites and have an unlimited leave policy.
PST Time Zone: 7.00pm - 3.00 Am IST
JOB DETAILS
JOB OVERVIEW:
Our growing company is currently seeking an experienced Project Manager who possesses a passion for delighting customers and will work with our team of talented engineers to implement our platform. In this role, the Project Manager will be responsible for the administration within the department, planning of technology projects, managing our team of IT professionals, implementing technology security and the execution of all technology-related tasks and initiatives.
WHAT YOU WILL DO:
- Responsible for managing scope, schedule, and deliverables, that includes applying techniques for planning, tracking, change control, and risk management.
- Responsible for managing the entire project life cycle from conceptualizing, strategic planning to execution & launch.
- Should have a strong background in creating & following project processes of Sprint planning and executing it using Jira, Git and more.
- Responsible for making sure that the projects are getting completed as per defined timeline and within estimated hours.
- Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team
- Responsible for day to day direction to the project team and regular project status to the stakeholders.
REQUIRED SKILLS & QUALIFICATIONS:
- Minimum 4 - 5 years of Project Management experience in IT Software development domain
- SaaS application implementation experience
- Skill sets must include Project Scope Analysis, Project Planning, Time Estimation, Cost Estimation, Resource Allocation and Management, Risk Management, Conflict Management, Project Management, Team Coordination and Client Communication
- Good experience in SaaS Project Management
- Excellent verbal and written communication skills
- Knowledge of agile development
- Hands-on experience in software development and web technologies
PREFERRED SKILLS & QUALIFICATIONS:
- Bachelor’s / Master’s degree in Computer Science, Engineering, Information Systems, or related field
REPORTING: This position will report to the Manager as assigned by Management.
EMPLOYMENT TYPE: Full-Time
LOCATION: Remote (Pan India) & In-Office – Jaipur, India
SHIFT TIMINGS: UK Shift
Summer - 1:30pm-10:30pm IST
Winter - 2:30pm-11:30pm IST
Our client focuses on providing solutions in terms of data, analytics, decisioning and automation. They focus on providing solutions to the lending lifecycle of financial institutions and their products are designed to focus on systemic fraud prevention, risk management, compliance etc.
Our client is a one stop solution provider, catering to the authentication, verification and diligence needs of various industries including but not limited to, banking, insurance, payments etc.
Headquartered in Mumbai, our client was founded in 2015 by a team of three veteran entrepreneurs, two of whom are chartered accountants and one is a graduate from IIT, Kharagpur. They have been funded by tier 1 investors and have raised $1.1M in funding.
What you will do:
- Interacting with the clients to understand their requirements and translating it to the developer to take it forward
- Acting as a liaison between end users/clients and internal teams and helping them fulfil client requests and resolving queries with optimum time and efforts
- Contributing to implement various solutions in the existing process flow of clients using our products and helping to communicate concepts to the product team to enhance the future product requirements
Desired Candidate Profile
What you need to have:- CA, CFA, or related field
- Excellent communication and task management skills
- In depth knowledge of the various Income Tax Department websites, portals, and their workings, etc
- In depth knowledge of the Income Tax Department rules, regulations, guidelines, due-dates, services, facilities, etc
- In depth knowledge of Income Tax return filing processes using XML Upload, JSON Upload, Prefilled JSON, etc
- In depth knowledge of the Income Tax Filing Regimes
- In depth knowledge of Income Tax XML responses, JSON responses, data points pertaining to calculation of Financial Rations, Balance Sheet, P&L, etc
- In depth knowledge of E-Return Intermediaries and their rules, regulations, guidelines, permissions, compliances, etc
- Passable knowledge of GST, GST Portal and GST filing processes
- A good working knowledge of the financial industry and regulatory environment
- Ability to quickly grasp the various data sources that the company covers and gaining a hold over them over a period of time
- Understanding and translating statistics to address client business problems and liaisoning with the analytics team to build and deliver custom solutions
- Good understanding of Data query languages like SQL, MS Office, R/Python (good to have) and other statistical analysis tools
- Ability to be creative, analytical, and think outside the box to solve problems
Our client is an Indian brand that competes with global giants in the space of smartphone accessories such as smart watches, wireless earbuds, bluetooth earphone, headphones, speakers and accessories for young Indian consumers.
Founded in 2014 and headquartered in Gurgaon, our client makes the latest personal technology accessories available and affordable.
They have been listed as best selling brand on Amazon and Flipkart for four years in a row and in 2019, they were the biggest Indian seller of wireless earphones in the country. Also, among the top 5 brands selling wireless earphones in India, they were the only Indian brand.
As a Manager - Product Innovation, you will be responsible for managing and driving the entire product development process, both internally and externally, ensuring all stakeholder timelines and deliverables are met.
What you will do:
- Achieving product assortment goals while ensuring product quality and testing standards as well as margin expectations are met
- Working closely with ODMs to ensure production timelines & quality standards are met
- Working closely with sales to understand directive for customer projects, analyzing existing item sales and reviewing new product forecasts
- Vendor sourcing, negotiating for achieving cost effective purchase of raw materials/ semi finished goods and reduction in delivery times
- R&D on new products and categories
- Ordering, tracking and updating warehouse and category team on status and progress
- Tracking and reporting key functional metrics to reduce expenses and improving effectiveness
- Anticipating unfavorable events through analysis of data and preparing control strategies
- Solving issues and developing new solutions requiring new and innovative approaches
- Balancing both tactical execution with strategic initiatives necessary to drive cost reduction
- Identifying, developing, maintaining vendor base for obtaining timely procurement of materials at favorable terms to ensure smooth operations
- Performing risk management regarding supply contracts and agreements
- Managing & preparing performance reports and sharing the same with respective vendors and within the organization
- Managing day to day operational & logistics related activities
- Working with cross functional teams
Desired Candidate Profile
What you need to have:- Qualification -B.E/ B.Tech and/or MBA
- Experience of 5-9 years in related industry/ product categories
- Keen interest/ knowledge of sourcing and procurement techniques as well as a dexterity in reading the market
- Exposure in developing and working with factories in China is essential
- Talent in negotiations and networking
- Aptitude in decision-making and working with numbers
- Strong verbal and written communication skills
- Demonstrated ability to analyze and resolve problems
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations
Data Analytics- Ensuring Timely development of bench-top prototypes, stability study, sensory and scale up for commercialisation.
- Identifying new market opportunities and developing new product concepts to address customer and market demand
- Developing & managing time-lines, budgets, and product development activities
- Identifying & reviewing new ingredients, products and technologies to determine scientific viability and applications
- Identifying source and partners of raw material ingredients. Actively searching products, vendors which will support the development and pipeline
- Collaborating with internal and external stakeholders, such as Procurement, Quality Assurance, Nutrition, Regulatory, Business development & Manufacturing
- Managing multiple complex projects simultaneously
- Reviewing Documents for:
- Stability Study Protocol/ Reports
- Process Validation Protocol & Reports
- Observation report after three successful commercial batches
- Affiliation to various govt standards for similar product range
- Discussing & helping in resolving the formulation or process challenges during daily meeting for product development & monitoring the development cycle of product
- Identifying achievements, failures & bottleneck on weekly basis for review
- Reviewing & helping in preparing the monthly performance of the team based on the time-lines committed & submission of the same
- Being responsible for environment health and safety In organisation as per company policy/ regulations
What you need to have:
- 12+ years of experience in Nutra vertical and Ayurvedic products industry. Must be from Food Technology Background
- Exposure to ERP/ SAP
- Project management & data interpretation skills
- Ability to make & deliver process training sessions
- Knowledge of domestic and international markets
- Proficient with use of the Internet, MS outlook, MS office - including word, excel and power point
- Highly technical/ scientific acumen and familiarity with ayurvedic and Nutraceutical ingredient raw materials
- Knowledge of food science, process technology and good understanding of nutrition & Food regulations
- Talent for communicating, influencing, problem-solving and analytical skills
- Analytical thought process and excellent organisational skills
Java
PHP
Programming
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Software Engineer, Memorres