We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Subodh Popalwar
Software Engineer, Memorres
About Zoop.one
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
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Location: Bangalore
Company: TIFIN Give
About Us:
TIFIN Give is an early growth-stage fintech company offering a modern, tech-driven Donor Advised Fund to empower charitable giving. We have a lean, hungry team building a feature-rich product and automated operations platform, through which we are servicing multiple enterprise clients. Our roadmap and deal pipeline is full to the bursting, and we’re looking for someone to join our team in this exciting stage. As we continue to scale, we’re looking for a Senior Fullstack Engineer to lead our engineering teams and drive the successful delivery of our ambitious product roadmap.
OUR VALUES: Go with your GUT
- Grow at the Edge: We strive for personal growth by stepping out of our comfort zones and finding our genius zones with self-awareness and integrity. No excuses.
- Understanding through Listening and Speaking the Truth: We value transparency, communicating with radical candor, authenticity, and precision to create shared understanding. We challenge, but once a decision is made, we commit fully.
- I Win for Teamwin: We work within our genius zones to succeed, taking full ownership of our work. We inspire each other with our energy and attitude, flying in formation to win together.
Role Overview:
Experienced Full Stack Developer with 8 years of hands-on expertise in designing, developing, and deploying web applications.
- Proficient in backend development using Python, with strong skills in frameworks such as Django and FastAPI.
- Skilled in frontend development using ReactJS, ensuring seamless user interfaces and responsive design.
- Skilled at SQL database management, with a focus on performance optimization and data integrity.
- Capable of contributing to system design and architecture discussions, ensuring scalability, reliability, and security.
- Strong communicator with a track record of collaborating effectively within cross-functional teams and delivering high-quality solutions.
- Open to transitioning into Data Engineering roles leveraging strong SQL skills and understanding of data pipelines.
- Good debugging skills.
Key Skills:
- Backend Development: Extensive experience in Python-based backend development with Django and FastAPI frameworks. Proficient in building RESTful APIs, handling authentication, authorization, and data validation.
- Frontend Development: Skilled in frontend technologies, particularly ReactJS, for creating dynamic and responsive user interfaces. Familiar with state management libraries like Redux and context API.
- Database Management: Strong command over SQL for designing schemas, writing complex queries, and optimizing database performance. Experience with ORM frameworks like Django ORM.
- System Design: Understanding of system design principles, including scalability, performance optimization, and microservices architecture. Ability to contribute to architectural decisions and technical design discussions.
- Data Engineering: Open to roles in Data Engineering, with skills in SQL, data pipelines, ETL processes, and data warehousing concepts.
- Communication: Effective communicator with experience in team collaboration, client interactions, and articulating technical concepts to non-technical stakeholders. Proven ability to work in Agile development environments.
Note: Completely IC Role and Hands-on coding is mandatory.
Additional Skills (Good to Have):
- Experience with Next.js for server-side rendering and building React applications.
- Familiarity with Snowflake / Redshift for cloud-based data warehousing and analytics.
- Knowledge of data manipulation and analysis tools such as Pandas and NumPy.
- Exposure to Salesforce platform APIs and extensions or similar CRM functionalities.
Technical Proficiency:
- Backend: Python, Django, FastAPI, Flask, RESTful APIs, GraphQL
- Frontend: JavaScript, ReactJS, Redux, HTML5, CSS3, Responsive Design
- Databases: PostgreSQL, MySQL, SQLite, MongoDB, ORM (Django ORM)
- Data Engineering: SQL, ETL Processes, Data Warehousing Concepts
- Tools & DevOps: Git, Docker, AWS (EC2, S3, RDS), CI/CD pipelines, Agile methodologies
Professional Experience:
- Developed and maintained scalable web applications using Django and FastAPI, ensuring high performance and reliability.
- Designed and implemented frontend components and user interfaces using ReactJS, enhancing user experience and interactivity.
- Optimized SQL queries and database schema design to improve application performance and data integrity.
- Collaborated with cross-functional teams in Agile environments to deliver features and meet project milestones.
- Open to transitioning into Data Engineering roles, leveraging SQL skills and understanding of data pipelines to contribute to data-driven solutions.
Compensation and Benefits Package:
- Competitive compensation with a discretionary annual bonus.
- Performance-linked variable compensation.
- Medical insurance.
Note on Location:
While we have team centers in Boulder, New York City, San Francisco, Charlotte, this role is based out of Bangalore
TIFIN is an equal-opportunity workplace, and we value diversity in our workforce. All qualified applicants will receive consideration for employment without regard to any discrimination.
- A strong Portfolio in any consumer-facing App/SAAS/ B2B enterprise software is a must.
- An outstanding portfolio showcasing a foundation in typography, interaction and visual design, and ideation.
- you have technical expertise in wire-framing, interface design, and user flows
- Sound understanding of design components and Their use cases.
- Proficiency with design tools such as Sketch, Invision, XD, Figma, and Overflow. Knowledge of UI Animation will be a plus.
- Strong English communication skills in person, on paper, and over video with our international clients and subordinates.
- You are humble: humility, curiosity and eagerness to learn
- You are a great listener: give feedback to others and are open to hearing feedback and learn
None the less a generous human being and curious individual who is extremely passionate about design
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Spring BootJavascriptAbout the company- FPL Technologies
Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.
The Engineering Challenge
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.
Check out our apps here:
OneCard (Best credit card app) : http://www.getonecard.app/">www.getonecard.app
OneScore (Over 10 million downloads): http://www.onescore.app/">www.onescore.app
JD- Senior Software Engineer – Backend
Opportunity:
Create a consumer facing credit card product that will be used by millions of users.
What you will do:
- Be a part of our backend for frontend/ credit card processing engineering teams to build the best homegrown credit card stack.
- Partner with the product teams to understand the product features and specifications, translate them into high level and low-level design.
- Work with frontend and backend developers to build out a customer-centric experience that will constantly evolve.
- Respond to support team tickets as needed to resolve bugs and issues.
- Participate in contributing ideas, updates, and product development areas to the team.
Experience Range:
5- 7 years with technical hands-on experience in building large-scale B2C applications catering to millions of users. Previous experience in building scalable products is a must.
Technical Expertise:
- Strong insight into Java programming language (Class loading, Memory Management, Transactions, Executors, Lambdas and Streams).
- Experience in distributed technologies, real-time, high throughput and low latency systems.
- Hands-on prior experience with scalable Cloud based architectures.
- Experience in one or more frameworks like Spring is a plus but not required.
- Proficiency in data structures & algorithms.
- Strong problem solving and analytical skills.
- Any experience in payments is a plus.
AngularJS (1.x)Angular (2+)React.js
NodeJS (Node.js)
MongoDBResponsibilities:
Ability to translate Wireframes and PSD Designs into functional web apps using HTML5, AngularJS, Reactjs , Node.js, Typescript and Mongodb
Binding of UI elements to JavaScript object models
Creating RESTful services with Node.js
Python or PHP knowledge will be good
Architect scalable web architectures
Work in a cross-functional team to deliver a complete user experience
Create Unit and Integration tests to ensure the quality of code
Be responsive to change requests and feature requests
Write code that is cross-platform and cross-device compatible
Ability to wear many hats and learn new technologies quickly
Experience
2-3 years minimum in creating complex HTML based solutions
Detail oriented experience as a Web Developer creating Angular/React/Vue based solutions
1-2 years with Node.js and Expressjs
Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
Experience using asynchronous RESTful services (JSON)
Requirements
Fluent knowledge of latest HTML/CSS standards and best practices
Working knowledge of JavaScript, Typescript, ReactJS and Angular
Working knowledge of Node.js and Expressjs
Solid Understanding of HTTP protocol and how server-side code is processed on the client
Understanding the nature of asynchronous programming and its quirks and workarounds Excellent hands-on experience with MongoDB , Mongo aggregation , MySQL, Ability to build REST services, Authentications, MVC applications
Excellent Object Oriented Programming skills and ability to write modular, secure, scalable and maintainable code • Experience with Elastic search, Redis.
Some experience with Photoshop or Sketch is a plus (creating sprites, optimizing, cutting or adjusting images)
Working knowledge of front end optimisation and performance techniques
Obsession with lean, clean and organised front-end code
Cross-browser development and troubleshooting
Experience building Responsive websites for web, tablet and mobile devices
Eye for details is crucial
Able to handle multiple projects and competing deadlines
Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation
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About MulticoreWare Inc
MulticoreWare Inc is a software and solutions development company with top-notch talent and skill in a variety of micro-architectures, including multi-thread, multi-core, and heterogeneous hardware platforms. It works in sectors including High Performance Computing (HPC), Media & AI Analytics, Video Solutions, Autonomous Vehicle and Automotive software, all of which are rapidly expanding. The Autonomous Vehicles & Automotive business unit specializes in delivering optimized solutions for sophisticated sensor fusion intelligence and the design of algorithms & implementation of software to be deployed on a variety of automotive grade hardware platforms.
Role Responsibilities
● Lead a team to solve the problems in a perception / autonomous-systems scope and turn ideas into code & products
● Drive all technical elements of development, such as project requirements definition, design, implementation, unit testing, integration, and software delivery
● Implementing cutting edge AI solutions on embedded platforms and optimizing them for performance. Hardware architecture aware algorithm design and development
● Contribute to the vision and long-term strategy of the business unit
Required Qualifications (Must Have)
● 3 - 7 years of experience with real world system building, including design, coding (C++/Python) and evaluation/testing (C++/Python)
● Solid experience in 2D / 3D Computer Vision algorithms, Machine Learning and Deep Learning fundamentals – Theory & Practice. Hands-on experience with Deep Learning frameworks like Caffe, TensorFlow or PyTorch
● Expert level knowledge in any of the courses related Signal Data Processing / Autonomous or Robotics software development (Perception, Localization, Prediction, Planning), multi-object tracking, sensor fusion algorithms and familiarity on Kalman filters, particle filters, clustering methods etc.
● Good project management and execution capabilities, as well as good communication and coordination ability
● Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or related fields
Preferred Qualifications (Nice-to-Have)
● GPU architecture and CUDA programming experience, as well as knowledge of AI inference optimization using Quantization, Compression (or) Model Pruning
● Track record of research excellence with prior publication on top-tier conferences and journals
Organisation – Innkey infosystems Pvt Ltd.
No of position – 4
Office Timing – 9:30am to 7: PM
Experience – 3 to 4 years
CTC – 30K to 35K (Negotiable depends upon interview)
Education – BE (IT or CE), MCA, MSc IT
Innkey PMS Overview:-
Innkey Infosystems Pvt. Ltd. is a rapidly growing IT company from the hospitality industry offering a Fully Integrated PMS solution on the Cloud for Hotels. We provide best in class products and services to make Hotel’s goals more easier, enabling them to focus on their core business.
Founded in 2011 in Ahmedabad, India, we have a young team of professional from the IT industry. We strive to offer best possible service to our clients, by providing support in critical situations and catering to their insightful requirements. Innkey has more more than 400+ clients across in 11 countries.
visit http://www.innkeypms.net">www.innkeypms.net
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Required Skills:
- VB.net with Silverlight & Windows Communication Foundation
- Ability to design and develop software solutions using the Visual Studio development environment.
- Languages must include; VB.net, Silverlight, SQL, HTML and JavaScript.
- Proven ability to work on extremely large, complex relational databases.
- Database troubleshooting and optimization experience a must.
- 2+ years of Silverlight.
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- Design and build advanced applications for the Flutter platform
- Collaborate with cross-functional teams to define, design, and ship new features.
- Experience to create complex UI in Flutter Platform
- Experience in using various Flutter plugins / extensions / libraries
- Experience in connecting to REST API's
- Proficiency in Dart programming language
- Unit-test code for robustness, including edge cases, usability, and general reliability
- Work on bug fixing and improving application performance
- Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
- Must have built at least one app with Flutter SDK
- Have working experience with Dart.
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Position: Web
Consultant
Job brief for Website
Process:
The sole responsibility of the web consultant will be to
reach out to the clients, through a thorough process of calling with web-based software’s. Besides being fluent in English, with a good
accent, they should have marketing tenacity, to illustrate the services and
convince the clients for using those services for their convenience. Candidates,
who have some knowledge in several spheres of services like digital marketing,
software and website development, will get some preferences.
Eligibility criteria:
Excellent communication skill and fluency in the English language.
At least 8month to 3yrs of Exp. required in any outbound sales process(international bpo)
Basic knowledge in computer operation.
Must have experienced in website sales process or must have experienced in any outbound sales process in international bpo
Candidates should be comfortable to work in Nightshift.
Qualification: Min 12th pass
Night Shift: 9:00pm - 6:00 am
Job Location: Ecosuite Business Tower Suite# 301, 3rd Floor Plot No-II, D/22, AAII, Newtown, near to CC2 Kolkata, West Bengal 700136
Benefits:
salary 1st of every month
15 comp off leave
24 CL in a year
1 B Day leave
Alternate Saturday and Sunday fixed off.
Salary: 13k-23 / Month , Negotiable for experienced
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The person should have the capability to design solutions and can handle projects or lead projects individually if senior is not available.
A great opportunity to work grow and visit different countries waiting for you.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres