We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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It’s Only Words ..and the words are all I have ..to take your heart away…
Or
Country Roads take me home ….
Or
Har rang kuchh kehta hai…
We are looking for those who can feel the soul of seasons, the flora and fauna, the mountains, and the river…similarly if they feel the soul, the character of a brand to communicate and build the connect with its audience!
We are looking for content professionals to handle narrative based writings for content pieces for ever growing and global brands we have in our portfolio.
You should be digitally savvy/from media background/writer/author or be the next new age Prahlad Kakkar, Prasoon Joshi, Piyush Pandey, Josy Paul, R Balki, Alque Padamsee in making in Digital Agency world with a good grip on brand communications driven by content strategy.
You should be able to think beyond the universe to the roots of our nation, work on your style of content and help in brands’ facelift/makeover/launches. This applies to the messaging for all the audience’s touch points.
Our clients rely on us with trust of the above. We are their Partners in Progress (not a typical agency vendor). We may even help them to make their brand mandates, manifestation plans and guidelines. So there is almost no instructional or Copy/Paste working. You need to be as original as you are!
Work profile –
- Translation of Business/Digital Objectives into Content themes
- Production of Content items as per Digital-Social Media Campaigns
- Bench-marking content deliverables with national/global standards
- Creating manifestation and themes to be used for goal oriented marketing campaigns
- Producing tribe specific content assets ensuring engagement and RoI
Key Responsibility Areas –
Convert ideas into content pieces. These content pieces (output) can be in the form of:
- Web Related Content:
- Pages/Sliders/Banners
- Landing Page/Forms
- Emailers/Ebooks/Downloadables – Topic/Body/Links
- Blog/Articles/Press releases/Story telling/Infographics/Comic Strips
- SEM Content:
- Paid ads content – FB/Instagram/Google/LinkedIn/YouTube
- Content for creative cards/videos
- Copies and descriptions
- Remarketing ad sets
- SEO content – Blogs/Articles using keywords
- YouTube descriptions/Video scripting
- Taglines
- Quotations
- Profile Writing/Bios/Wikipedia
- Media Kit/PR activities/3rd Party PR
- Media Relations
- Online Reputation Management(ORM) areas
- Q&A | FAQs Deck
Must Have Requirements –
- Minimum 3-5 years of experience in digital social media writing(long form and short form)
- Deep understanding of digital mediums – FB|Instagram|Quora|LinkedIn|Google|landing pages etc.
- Deep understanding content analytics and RoI generation
- Should have worked with a digital social media agency/media house/news channel
- Should be able to ideate, and not just a task taker
Position
Senior Program Manager - Human Resources
About The Convergence Foundation
Ashish Dhawan is a leading Indian philanthropist, who in his earlier avatar founded and ran ChrysCapital, one of the first private equity funds in India. In the last decade, he has played a pivotal role in building successful institutions, such as Ashoka University, and strategic foundations, such as the Central Square Foundation, which works on ensuring quality school education for all children in India. He set up The Convergence Foundation (TCF) in 2021 to tackle the most important challenges facing India by building pioneering institutions and supporting bold leaders.
The Convergence Foundation seeks to identify the Archimedean levers for Indias growth & development high-leverage opportunities that can catalyze pivotal outcomes. We currently support fourteen organisations through their seed stage across two pillars (direct engines of growth & human capital development). The organisations work on diverse areas, such as labour-intensive manufacturing, science & technology, effective governance and acceleration of Indian philanthropy.
In the next phase of our journey, we aim to exercise our strengths as a philanthropic foundation to drive economic growth in India. While we will continue building institutions, we also aim to drive strategic projects around economic growth and development.
Organisations We Support:
Central Square Foundation (est. 2012)
Air Pollution Action Group (est. 2019)
India Leaders for Social Sector (est. 2017)
Centre for Effective Governance of Indian States (est. 2019)
ACT EdTech Ambition Fund (est. 2020)
Accelerate Indian Philanthropy (est. 2021)
Foundation for Advancing Science and Technology (est. 2021)
The Udaiti Foundation (est. 2022)
Foundation for Economic Development (est. 2022)
ChangeINKK (est. 2022)
Sports and Society Accelerator (est. 2022)
The Infravision Foundation (est. 2022)
Centre for Research In Schemes and Policies (est. 2022)
Prosperiti
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Position Summary:
The Senior Program Manager level will work as a strategic partner offering expert guidance through an HR consulting lens, focusing on organizational design, culture enhancement, capacity building across organizations, learning and development initiatives, compensation and benefits optimization.
The role will involve collaborating closely with grantee organizations to understand their unique needs, crafting tailored solutions, and implementing strategies that drive organizational effectiveness and employee engagement. With your HR experience and expertise, you will serve as a trusted partner to Org Leadership, facilitating the alignment of HR initiatives with the organization's imperatives, ultimately fostering sustainable growth and success.
This is a great opportunity for those who enjoy working in a start-up environment, enjoy building and scaling organisations, and care deeply about building great places to work. Whether it involves supporting hiring for key roles, strategic planning that will enable organisations to unlock scale, or supporting performance management for all employees, the People and Processes team will work on some of the most exciting and challenging projects in the social impact space.
Responsibilities
The key roles and responsibilities will be:
1. Organizational Design and Development:
- Partner with grantee organization leadership to assess current organizational structures and recommend improvements to enhance efficiency and agility.
- Collaborate with Leadership and Org HR SPOCs to design and implement organizational changes aligned with strategic objectives.
- Guide Leaders and HR SPOCs on change management processes to ensure smooth transitions.
- Strategically support in designing and implementing competency frameworks to support talent management processes, including recruitment, performance management, and succession planning.
- Provide training and support to HR teams and managers in utilizing competency frameworks effectively to drive performance and development.
2. Culture Enhancement:
- Ensure culture assessments/pulse checks are implemented by org teams to identify strengths and areas of focus
- Partner with organizations to guide them and share best practices as they build their org culture and implement strategies to nurture a positive organizational culture that supports organizations values and drives employee engagement.
- Provide guidance on initiatives such as diversity, equity, and inclusion programs to foster a welcoming and inclusive work environment across organizations.
3. Leadership Training and Development:
- Design and deliver leadership development programs tailored to address specific skill gaps and leadership competencies.
- Coach and support senior leaders to enhance their leadership skills and getting the best out of their teams.
- Design and drive the Leadership Academy for Leaders across grantee organisations
4. Learning and Development:
- Design and implement comprehensive L&D programs, including curriculum development, delivery methods, and evaluation metrics based on organizations training needs analysis.
- Leverage technology and innovative learning approaches to enhance the effectiveness and accessibility of training initiatives.
5. Compensation and Benefits Optimization:
- Conduct compensation benchmarking surveys to drive compensation positioning and competitive compensation and benefits tailored to orgnizations needs
- Partner with HR SPOCs in the grantee organizations to develop and design strategies to optimize C&B programs, including salary structuring, benefits, employee value proposition.
Desired Qualifications, Skills and Abilities
Ideal candidates should have the following qualifications and skills:
Masters degree in Human Resources or related field from a top-tier institution.
- 9-11 years of relevant experience, with expertise in people management, operational efficiency, and problem-solving.
- Strong ability to build trusted relationships, assess organization needs, develop tailored solutions and build credibility with Leadership.
- Excellent communication and presentation skills.
- Ability to think strategically and align HR initiatives with organizational objectives to drive effectiveness.
- Demonstrated expertise in organizational design, change management, and culture transformation.
- Experience in a high-growth startup or as an HR Business Partner (HRBP) is highly desirable.
- Excellent analytical and problem-solving skills, with the ability to leverage data to inform decision-making and measure HR initiative impact
Personal Characteristics and Desired Qualities
- Strong relationship-building skills, with a focus on networking and nurturing talent.
- Ability to thrive in a multi-faceted ever-changing environment, adapting quickly to new challenges and priorities.
- Independent, proactive, and goal-oriented with a strong sense of ownership over HR strategies.
- Creative thinker who is open to new ideas and approaches, with a willingness to challenge the status quo and drive innovation in HR practices.
- Collaborative mindset, with excellent leadership and influencing skills and the ability to support and develop HR resources in grantee organizations.
Compensation
Remuneration will be competitive with Indian philanthropy pay scales and will depend upon the candidates experience.
Location
New Delhi, India
Brief write up on how you could be a great fit for the role :
What your days and weeks will include.
- Agile scrum meetings, as appropriate, to track and drive individual and team accountability.
- Ad hoc collaboration sessions to define and adopt standards and best practices.
- A weekly ½ hour team huddle to discuss initiatives across the entire team.
- A weekly ½ hour team training session focused on comprehension of our team delivery model
- Conduct technical troubleshooting, maintenance, and operational support for production code
- Code! Test! Code! Test!
The skills that make you a great fit.
- Minimum of 5 years to 10 Years of experience as Eagle Investment Accounting (BNY Mellon product) as a Domain expert/QA Tester.
- Expert level of knowledge in ‘Capital Markets’ or ‘Investment of financial services.
- Must be self-aware, resilient, possess strong communications skills, and can lead.
- Strong experience release testing in an agile model
- Strong experience preparing test plans, test cases, and test summary reports.
- Strong experience in execution of smoke and regression test cases
- Strong experience utilizing and managing large and complex data sets.
- Experience with SQL Server and Oracle desired
- Good to Have knowledge on DevOps delivery model including roles and technologies desired
Angular (2+)
React.js
Javascript
Redux/FluxJob Description: Web Developer
About the company
Design Qandy is a luxury home décor brand. It’s nothing less than a revolution in home décor industry- where technology enables world class home interior design.
What would you be required to do?
- Develop new user-facing features
- Build reusable code and libraries for future use
- Ensure the technical feasibility of UI/UX designs
- Optimize application for maximum speed and scalability
- Assure that all user input is validated before submitting to back-end
- Collaborate with other team members and stakeholders
- Ensure the code is SEO friendly
- Website and software application designing, building, or maintaining.
- All code should work cross platform and Responsive.
- Full-stack developers and can do both front-end and back-end development.
- Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
- Conferring with teams to resolve conflicts, prioritize needs, develop content criteria, or choose solutions.
- Directing or performing Website updates.
- Developing or validating test routines and schedules to ensure that test cases mimic external interfaces and address all browser and device types.
- Editing, writing, or designing Website content, and directing team members who produce content.
- Maintaining an understanding of the latest Web applications and programming practices through education, study, and participation in conferences, workshops, and groups.
- Back up files from Web sites to local directories for recovery.
- Identifying problems uncovered by customer feedback and testing and correcting or referring problems to appropriate personnel for correction.
- Evaluating code to ensure it meets industry standards, is valid, is properly structured, and is compatible with browsers, devices, or operating systems.
- Determining user needs by analysing technical requirements.
What skills we are looking for?
- Good communication skill to communicate with stakeholders, project managers, quality assurance teams, Regularly and other developers regarding progress on the long-term technology roadmap
- Curious and progressive mind to Create and maintain workflows with teams to provide visibility and to ensure workload balance for consistent visual designs
- Good technical knowledge to Produce quality code, raising the bar for the whole team on quality and speed
- Through analytical skills to Recommend system solutions by comparing advantages and disadvantages of custom development and purchase alternatives
Who qualifies?
- Proficient understanding of web markup, Top-notch programming skills and in-depth knowledge of modern HTML5/CSS/JavaScript/XML/Json/APIs
- Basic understanding of server-side CSS pre-processing platforms, such as LESS and SASS
- Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
- Proficient understanding of Angular and React to develop applications.
- A solid understanding of how web applications work including security, session management, and best development practices.
- Adequate knowledge of relational database systems, Object Oriented Programming and web application development.
- Hands-on experience with network diagnostics, network analytics tools. For light weight and fast serve web pages.
- Aggressive problem diagnosis and creative problem-solving skills
- Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
- Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.
- Basic knowledge of Search Engine Optimization process.
- Solid knowledge and experience in programming applications.
- Excellent in Front-end web apps and code debugging
- Good Knowledge of node.js, express.js, Agular & React.
- Experience of WordPress websites development.
- Basic Knowledge of Ember.js & Backbone.js
- Proficient understanding mongodb& other no sql databases
- Good understanding of asynchronous request handling, partial page updates, and AJAX
- Basic knowledge of image authoring tools, to be able to crop, resize, or perform small adjustments on an image. Familiarity with tools such as Gimp, Photoshop, Illustrator and CorelDRAW is a plus.
- Proficient understanding of cross-browser compatibility issues and ways to work around them.
- Understanding of code versioning technologies (Git, Mercurial, SVN) is required
- Good understanding of SEO principles and ensuring that application will adhere to them.
- A strong attention to detail and a creative mindset.
- Computer science degree or equivalent experience
- Experience leading a team
- 2+ Years’ experience in back-end development.
Regards
Team Merito
.NET
C#
JavaJavascriptTechnical Lead's Role:
- The availability, security, scalability and interoperability of our platform
- Delivering our product roadmap
- Planning for the future
- Generating enthusiasm and a sense of both technical and product pride
Essential for this position :
- At least 2 years of experience in leading a team of software developers
- At least 4 years of commercial experience with C# and .NET
- At least 2 years of commercial experience with HTML/CSS and one of Javascript frameworks
- At least 2 years of experience with Microsoft Azure
- Designing and developing APIs for both high availability and scalability
- Performance profiling and tuning of .NET code
- Writing automated tests (both unit and integration tests)
- Experience with CI/CD pipelines (ideally Azure DevOps)
- Applying problem-solving skills to technical issues
Mandatory requirement:-
1. Educational background from B.Tech/B.E./MCA
2. Comfortable to work from Noida Office.
3. Able to join in next 30 days max.
Application process is to submit the details on https://pclhealth.talentlyft.com/jobs/net-tech-lead-me8" target="_blank">https://pclhealth.talentlyft.com/jobs/net-tech-lead-me8 and our team member will get in touch with you soon
NodeJS (Node.js)
MongoDB
ExpressReact.js
AngularJS (1.x)-
- Key Result Areas
- Develop and lead desktop and mobile web Back end development.
- Work on Node JS platform.
- Strong focus on UI Performance: optimize page load, rendering, caching, leveraging CDNs.
-
- Technology Skills:
- Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts
- Must have worked on a SPA frameworks:Nodejs, AngularJS or InfernoJS
- Familiarity with common Javascript Libraries such as jQuery.
- Fluent in responsive design and mobile / tablet UI / UX
- Knowledge about UI testing automation
- Web mobile (touch devices: mobiles and tablets) experience is expected
- UI or API Performance: should have hands-on experience of optimizing page load, rendering,caching.
- Good understanding of AJAX and its UI implications
- Sense for appeal & aesthetics from a usability perspective
Docker
PythonSkills Required:
- Good experience with programming language Python
- Strong understanding and development experience with Golang.
- Strong experience in Docker.
- Good knowledge with any of the Cloud Platform like Azure.
- Must be comfortable working in a Linux environment.
- Must have exposure into IOT domain and its protocols ((Zigbee & BLE ,LoRa,Modbus)
- Must be a good team player.
- Strong Communication Skills
jQueryAngularJS (1.x)
Bootstrap
Adobe Illustrator
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon