We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
Company social profiles
Similar jobs
Position: QC Manager - Building material
experience: 5+ year in Building material or manufacturing
salary Negotiable
Location: Kapadvanj, Gujarat
Qualification: Bachelor degree in Engineering (Mechanical, Electrical, Industrial, etc.)
Mandatory skill-
- Experience with quality systems (ISO 9001, Six Sigma, etc.).
- Proficient in QC tools (calipers, micrometers, CMM).
The QC Engineer is responsible for maintaining the quality of products and production processes in a manufacturing unit. The individual will perform a range of quality control functions such as inspecting raw materials, monitoring production processes, testing finished products, and ensuring compliance with quality standards. The role also includes collaborating with cross-functional teams to implement continuous quality improvements.
Job Duties :
- ? Inspect raw materials, in-process items, and finished products.
- ? Conduct dimensional, visual, and functional tests to ensure compliance with quality standards.
- ? Document test results, analyze findings, and initiate timely corrective actions when necessary.
- ? Continuously monitor production processes to ensure adherence to established quality standards.
- ? Identify potential quality risks in real-time and take corrective measures as required.
- ? Ensure that quality checkpoints are integrated into the production flow and are consistently maintained.
- ? Investigate defects, non-conformities, and deviations from product specifications.
- ? Analyze production data to identify trends, patterns, or recurring issues that impact quality.
- ? Prepare detailed reports on quality findings and provide recommendations for corrective actions.
- ? Ensure full compliance with industry standards, including ISO, GMP, and other regulatory requirements.
- ? Participate in and support internal and external quality audits, providing necessary documentation.
- ? Maintain and update QC documentation, such as inspection checklists, reports, and records.
- ? Develop and implement corrective actions to address identified quality issues.
- ? Collaborate with cross-functional teams to prevent recurrent quality problems through preventive measures.
- ? Monitor and assess the effectiveness of implemented CAPA actions to ensure continuous improvement.
- ? Ensure that all testing tools, measuring equipment, and QC instruments are properly calibrated and maintained.
- ? Oversee the scheduling and execution of regular maintenance for QC equipment to guarantee accuracy and reliability.
- ? Lead and manage quality improvement projects to enhance the efficiency and effectiveness of production processes.
- ? Implement continuous improvement strategies focused on reducing defects and improving product quality.
- ? Stay updated on industry trends, new technologies, and best practices in quality control.
- ? Provide ongoing training to staff on quality control procedures, testing methods, and inspection techniques.
- ? Promote a culture of quality awareness across the manufacturing plant, ensuring all staff adhere to best practices.
Required Qualification & Experience:
- Bachelor degree in Engineering (Mechanical, Electrical, Industrial, etc.).
- Min 5 years of experience in QC or QA within a manufacturing environment.
- Experience with quality systems (ISO 9001, Six Sigma, etc.).
- Proficient in QC tools (calipers, micrometers, CMM).
- Familiarity with SPC, root cause analysis, and quality software.
- Knowledge of Microsoft Office (Word, Excel, PowerPoint).
KRA
- Ensure the quality of raw materials, in-process items, and finished products through rigorous inspection and testing, documenting results and initiating corrective actions as needed.
- Monitor production processes to identify risks and implement preventive measures, ensuring compliance with industry standards and internal quality protocols.
- Lead continuous improvement initiatives and training programs to foster a culture of quality awareness and enhance overall product quality.
mail updated resume with current salary-
email: etalenthire[at]gmail[dot]com
satish- 88O 27 49 743
Data Science● Research and develop advanced statistical and machine learning models for
analysis of large-scale, high-dimensional data.
● Dig deeper into data, understand characteristics of data, evaluate alternate
models and validate hypothesis through theoretical and empirical approaches.
● Productize proven or working models into production quality code.
● Collaborate with product management, marketing and engineering teams in
Business Units to elicit & understand their requirements & challenges and
develop potential solutions
● Stay current with latest research and technology ideas; share knowledge by
clearly articulating results and ideas to key decision makers.
● File patents for innovative solutions that add to company's IP portfolio
Requirements
● 4 to 6 years of strong experience in data mining, machine learning and
statistical analysis.
● BS/MS/PhD in Computer Science, Statistics, Applied Math, or related areas
from Premier institutes (only IITs / IISc / BITS / Top NITs or top US university
should apply)
● Experience in productizing models to code in a fast-paced start-up
environment.
● Expertise in Python programming language and fluency in analytical tools
such as Matlab, R, Weka etc.
● Strong intuition for data and Keen aptitude on large scale data analysis
● Strong communication and collaboration skills.
Java
DockerPosition: Solution Architect (Java)
Company Profile: Beauto Systems Pvt. Ltd.
Address :
Office 203, Pride Gateway Tower, Veerbhadra Nagar, Baner, Pune, Maharashtra 411045
Website: https://www.beautosys.com/
Brief : Beauto Systems is guided by eminent leadership who have excellent technical track record yet keen to learn and deliver. Our product R&D and Innovation lab is driven by 15+ Innovators who are abreast and constantly learning the most contemporary world technology.
These values bound our employees, customers and future businesses to keep trust and faith in the services we provide in covering Software and Hardware developments, Mechanical & Electronics that can translate into end-to-end design, development and maintenance of products and services to enable business growth and value creation. We think Business value add (as a first step) to create, design and deliver our solutions !!!
Key Responsibilities:
1. Solution Design: Collaborate with stakeholders to understand business requirements and design scalable and efficient solutions that align with the company's technology strategy.
2. Technology Evaluation: Stay up-to-date with the latest industry trends and emerging technologies, and evaluate their applicability to our projects.
3. Architecture Documentation: Create and maintain detailed architecture documentation, including system diagrams, design patterns, and technical specifications.
4. Technical Leadership: Provide technical leadership and guidance to development teams, ensuring adherence to best practices and architectural standards.
5. Prototyping: Develop prototypes and proof-of-concepts to validate technical feasibility and demonstrate proposed solutions.
6. Performance Optimization: Identify performance bottlenecks and recommend optimizations to enhance system performance.
7. Risk Assessment: Assess potential risks and challenges in proposed solutions and develop mitigation strategies.
8. Collaboration: Collaborate with cross-functional teams, including developers, product managers, and quality assurance, to ensure successful project delivery.
9. Mentoring: Mentor junior architects and developers, sharing your knowledge and expertise.
10. Compliance: Ensure solutions comply with security, regulatory, and compliance requirements.
Qualifications:
Bachelor's degree in Computer Science or a related field (Master's preferred).
Minimum of 5+ years of experience in the information technology industry.
Strong proficiency in Java and experience with other programming languages is a plus.
Excellent problem-solving and analytical skills.
In-depth knowledge of software architecture principles and design patterns.
Familiarity with cloud computing platforms (e.g., AWS, Azure, GCP).
Experience with containerization and orchestration tools (e.g., Docker, Kubernetes).
Knowledge of microservices architecture and RESTful API design.
Excellent communication and interpersonal skills.
Ability to work effectively in a collaborative team environment.
Data Analytics
Implementation Engineer
Implementation Engineer Duties and Responsibilities
- Understanding requirements from internal consumers about program functionality.
- Perform UAT tests on application with help of test cases and prepare documents for same and coordinate with team to resolve all issues within required timeframe and inform management of any delays.
- Collaborate with development team to design new programs for all client implementation activities and manage all communication with department to resolve all issues and assist implementation analyst to manage all production data.
- Perform research on all client issues and document all findings and implement all technical activities with help of JIRA.
- Assist internal teams to monitor all software implementation lifecycle and assist to track appropriate customization to all software for clients.
- Train technical staff on all OS and software issues and identify all issues in processes and provide solutions for same. Train other team members on processes, procedures, API functionality, and development specifications.
- Supervise/support crossed-functional teams to design, test and deploy to achieve on-time project completion.
- Implement, configure, and debug MySQL, JAVA, Redis, PHP, Node, ActiveMQ setups.
- Monitor and troubleshoot infrastructure utilizing SYSLOG, SNMP and other monitoring software.
- Install, configure, monitor and upgrade applications during installation/upgrade activities.
- Assisting team to identify network issue and help them with respective resolutions.
- Utilize JIRA for issue reporting, status, activity planning, tracking and updating project defects and tasks.
- Managing JIRA and tracking tickets to closure and follow-ups with team members.
- Troubleshoot software issues
- Provide on-call support as necessary
Implementation Engineer Requirements and Qualifications
- Bachelor’s degree in computer science, software engineering, or a related field
- Experience working with
- Linux & Windows Operating system
- Working on shell and bat scripts
- SIP/ISUP based solutions
- deploying / debugging Java, C++ based solutions.
- MySQL to install, backup, update and retrieve data
- Front-end or back-end software development for LINUX
- database management and security a plus
- Very good debugging and analytical skills
- Good Communication skills
PHP*Experience on Magento Enterprise & Magento 2.0, Experience in development, customization and integration on Magento 2.0, Proficient in PHP/MySQL
*Experience on Magento Enterprise, Development of new Magento plugins
*Working knowledge shopping cart development with shipping, and Payment Gateway Integration for E-commerce websites
NodeJS (Node.js)Java
Ruby
PythonGood knowledge and experience of working with backend systems;
designing server-side architecture, including production maintenance experience are must-haves.
At least 1-2 years of experience in any programming languages like Java, Ruby, PHP, Python and Node.js(Node.js preferred).
Understanding of micro-services oriented architecture.
Experience with Databases design (SQL, NoSQL) and analytics
Experience in driving and delivering complex features/software modules from technical design to launch.
Expertise with unit testing & Test Driven Development (TDD)
React Native
Javascript- Architect, build and maintain excellent React Native applications with clean code.
- Implement pixel perfect UI's that match designs.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Integrate third-party API's.
- Write unit and integration tests.
- Release applications to the Apple and Google Play stores.
- Work with native modules when required.
- Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and a designer.
C++Python
C#
Go Programming (Golang)
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon