We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Subodh Popalwar
Software Engineer, Memorres
About Zoop.one
About
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
Photos
Company social profiles
Similar jobs
Experience - 2 to 5 year
Social Media manager -
● Take ownership of social media channels (LinkedIn & Twitter) specifically.
● Grow audience and engagement by delivering quality content across all social media channels.
● Independently generate new content ideas, plan and execute monthly social calendars, working together with various internal departments.
● Own Community Management across channels, including responding to questions & engaging in conversation.
● Collaborating with other teams, like marketing, sales, and customer service to ensure brand consistency
● Communicating with followers, responding to queries in a timely manner, and monitoring customer reviews
● Overseeing social media accounts’ design (e.g. Linkedin timeline cover, profile pictures, etc)
● Establish KPIs for measuring content performance and report on a weekly and monthly basis.
● Own all social media KPIs across all channels and work towards improving them every day.
Requirements:
You should be a data-driven graduate with 1-3 years of experience who has hands-on experience in -
1) Minimum 2 years of managing different social media accounts.
2) Worked with social media management tools.
3) Strong analytical skills, Extremely KPI-focused, result-oriented mindset.
4) Ability to prioritize and multi-task in a fast-paced startup environment. 5)Strong understanding of social media best practices & trends.
6) Strong working knowledge of MS Excel.
7) Can work in a Team and Individually.
8) Excellent verbal and written communication skills (English and Hindi)
9) Knowledge of Personal finance will be a big plus.
PythonOur Requirement
- Hands on experience in developing test codes using Python and Pytest frameworks for a minimum of 3 years
- Experience in writing test cases for embedded software for a minimum of 1 years
- Experience with Agile Software Workflows such as Scrum
- Experience with Git, Jira and Confluence
- Should be an expert in Python
- Hand on experience with OOPS
- Strong communication skills
- Hands-on experience in API testing & developing automation test script for mobile or tablet devices using Appium
- Ability to identify new testing techniques and tools
- Excellent problem-solving skills
- Excellent team player and exhibit a positive attitude
- Strong collaboration, oral and written skills
Preferred Skills:
- Strong understanding of Bluethooth, BLE, understanding of WiFi (802.11a/b/g/n)
- Ability to propose new ideas on how to improve customer satisfaction and quality of product
- Ability to carefully examine requirements and specifications to anticipate quality issues and provide timely feedback when specifications are incomplete or inaccurate
- Experience testing Firmware is plus
- Develop and implement unit and integration test cases and scripts for embedded firmware
Other Important Criteria's
- Required Educational Qualifications: Minimum B.E/B.Tech with 60% in academics.
- Min. Experience Required: 8 years.
- Should be able to join immediately or within 15 days
The ideal candidate will be responsible for developing high-quality applications using Bubble.io, you will also be responsible for designing and implementing testable and scalable code.
Responsibilities
- Develop quality software and web applications using Bubble.io
- Accurately translate and interpret UI/UX designs from Figma into bubble.io including the configuration of responsive design parameters .
- Analyze and maintain existing software and Bubble.io applications
- Design highly scalable, testable code maintainable and well-documented Bubble.io applications
- Discover and fix programming bugs
- Extend Bubble.io front end capacity with custom HTML ,CSS, javascript
- Extend bubble.io's backend capacity by implementing plugins , API connections
Qualifications
- Bachelor's degree or equivalent experience in Computer Science or related field
- Development experience with programming languages
- Short course or equivalent experience with backend development languages (HTML, CSS , javascript)
- Short courses or equivalent experience with back-end development languages (e.g. NodeJS, Python)
- Short courses or equivalent experience working with databases (SQL, NoSQL) and APls.
Experience
• Over 6 months full-time experience working with Bubble.io (you will be required to show your portfolio of work of demonstrating a deep knowledge of Bubble during the process)
• One or more years of experience designing, implementing and maintaining Relational Databases
• One or more years of experience building web applications (any language) or work in a technical business analyst or product leadership role
• Client facing experience is highly regarded
Note: This is a full-time role based in Bangalore and will require you to work from the office.
Websites: www.rajivtalreja.com www.karanhasija.com www.quantumleap.co.in
C#[Sr Unity Game Engineer] JP Funware & Technologies
Our Vision
JP Funware & Technologies is a new India-based online gaming company foraying into real money gaming with a portfolio that spans skill games (RummyXL) and many more upcoming ultimate games. The company specializes in technology and artificial intelligence to provide amazing game-playing experiences across its platforms. The Company for a future where the platform can deliver a culturally relevant and enjoyable experience in the Indian gaming environment, with features like easy payment withdrawal, less commission, and much more
The Role
JP Funware & Technologies is looking for a Senior Unity Game Engineer passionate about working on Real Money Games. The ideal candidate will be responsible for planning and implementing game functionality, building the game code, identifying bottlenecks, and ensuring the quality of the finished product. You may also be required to build patches and install game updates.
Key Responsibilities
· Evaluate the technical performance of the game.
· Meeting with the design team to discuss gaming ideas and specifications.
· Managing the complete Unity lifecycle.
· Develop games in 2D and 3D using the Unity engine.
· Working on the existing codebase of our real money game.
· Implement Application functionality as per the required design.
· GitHub management
· Establishing strategy and development pipelines.
· Running diagnostic tests, repairing defects, and providing technical support.
· Planning and implementing game functionality.
· Optimizing the game as per the requirement.
· Identifying and fixing code errors and game bottlenecks.
· Designing and building game patches and upgrades.
· Using the best-emerging technology to develop new features and create 2d and 3d interactive gaming.
· Maintenance/updates (new SDKs, bug fixes, new features, etc.) of launched games and any future titles.
· Ability to define project goals, outline issues about the attainment of that goal, make a recommendation regarding the course of action, and implement that course of action successfully.
· Ensure QA and bug resolution of all games, and liaise with VMC for overall testing efforts.
· Publish games for Android and iOS devices.
Key Skills and Experience Required
· At least 6 years of experience as a Unity Game Engineer.
· Deep understanding and working knowledge of Multiplayer Games.
· Strong knowledge of socket.io is necessary.
· Previous experience working as a Unity Game Developer.
· Proven working experience in full-lifecycle game development.
· Knowledge of 3D development and integrated game physics.
· Experience with console and mobile game development.
· Strong knowledge of game development and platforms (Unity, Xcode, and more.)
· Proficiency in using Google Apps, Microsoft Office (Word, Excel, PowerPoint), and Photoshop.
· Master's degree in computer science, information science, or related field (preferred)
Why Explore a Career at JPFT
· Disproportionate Learning
All you need to bring to the table is a passion for Real Money Games and/or Tech. The responsibility for your growth and managing your learning curve is ours. Real money games are one of the most challenging businesses from a Tech & Operations point of view and we intend to expose our employees to various facets of their domain to make them rich with hands-on experience.
· Work-Life Balance
We do not glorify working overtime in the name of "startup hustle / hyper growth mindset". Efficiency is best driven when there is a solid work-life balance for our team members and we swear by this principle.
· Wealth Creation
Attractive compensation way above the market along with our generous bonus policy helps us in helping our younger and more passionate team members focus on wealth creation at the very stage of joining the organization.
· Peace of Mind
Flexible work culture and openness have been an integral part of our company structure from the beginning. We believe in taking care of your mental, physical, and emotional well-being.
It is a golden opportunity to be a part of the team and embark on a two-fold journey - enhancing the sports engagement of an average Indian and being the best RMG tech organization in the country. If you love sports and are passionate about technology and RMG, THIS IS THE PLACE for you!
Benefits at JPFT
Competitive Pay Packages || Swanky & vibrant workspace in Gurgaon || Investment in Learning & Development / Training || Employee Friendly Work Practices || Flexible Leave Policy || Company Laptop || Annual Offsite || Solve Challenging Problems|| High Scope of Innovation
Interview Process JPFT
· Exploratory Call by the HR Team
The uniqueness of the hiring process at JPFT is that at least ONE Founder will be present in all your interviews. This ensures the candidate gets a very strategic view of where the company aims to be in the medium/long term.
· One Technical Round – The technical round is to gauge & understand competence on the desired skill set and alignment from a technical standpoint.
· Final Round with the Founding Team to understand alignment on the vision and long-term plans of the organization.
NodeJS (Node.js)
Javascript
MongoDB
Express
Angular (2+)
Kubernetes
Amazon Web Services (AWS)JOB DETAILS
What You'll Do
Data Analytics- Designing and overseeing all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
- Developing and monitoring campaign budgets.
- Planning and managing our social media platforms.
- Preparing accurate reports on our marketing campaign’s overall performance.
- Coordinating with advertising and media experts to improve marketing results.
- Identifying the latest trends and technologies affecting our industry.
- Evaluating important metrics that affect our website traffic, service quotas, and target audience.
- Working with your team to brainstorm new and innovative growth strategies.
- Overseeing and managing all contests, giveaways, and other digital projects.
Our client with nearly two decades of presence has established itself as the second-largest credit rating agency in India. They provide ratings in the financial sector, infrastructure sector, corporates, public finance, and MSME spaces. The company is headquartered in Mumbai and has regional offices at Ahmedabad, Bengaluru, Chandigarh, Chennai, Coimbatore, Hyderabad, Jaipur, Kolkata, New Delhi, Pune and Mauritius.
Our client also carries out grading of IPOs, assesses financial strength of shipyards, grades various courses of Educational institutions and provides grading services to Energy service companies. They are nurturing global opportunities and have made forays in different forms with 4 partners from Brazil, Portugal, Malaysia and South Africa.
- Increasing operational efficiency, Sales MIS , CRM updation
- Completing commitments in due time frame, Situation handling- like unavailability of information from clients, bankers, etc
- Reaching target achievement : based on no. of mandates & no. of cases executed
- Maintaining quality of clients acquired & completing the commitments in the due time frame, competitive intelligence, reporting system efficiency, overseeing growth in business in various states, tracking case completion with rating group on a regular basis
- Displaying dedication in meeting the expectations of customers in order to achieve high level of customer satisfaction
- Business Development - Acquisition of new business and Relationship Management
- Achieving Revenue targets and Profitability as per business plan
- Developing business plan including Revenues target, product mix and margin objectives
- Meeting & arranging events for Knowledge Sharing with Corporate Clients, Banks & Financial institutions, Merchant Bankers
- Continuously keeping oneself and team members updated on industry happening and product developments.
- Increasing the market reach
What you need to have:
- Exhibits excellent communication (oral and written) and interpersonal skills
- Excellent telephone and net etiquette, Proficient in computer skills (word ,excel, powerpoint)
- Effective in preparing MIS, presentations, reports / summaries , etc.,
- Strong verbal and written communication skills
- Ability to work under tight deadlines
- Exhibits thorough Product knowledge & Market knowledge
- Exhibits extensive job knowledge contributing to the business development and growth
- Exhibits strong conceptual clarity and understanding of credit ratings, rating exercise and its internal processes
- Prior experience in handling business development relating to rating/ grading products for Equity Capital Markets and/or Debt Capital Markets (NCD / CP / CD / Structured Finance)
- Working Knowledge of basic rating / grading products e.g. Corporate Finance Rating / IPO Grading/ Bank Loan Rating/ Mutual Fund Grading
- Industry and Competition Analysis
Postman
PostgreSQL
JavaPython2+ years of experience working with backend development.
1+ year experience in GoLang Backend Development.
Must show your previous work.
Deployed at least 3 complete products which use REST APIs.
Exposure to making Postman docs.
Knowledge/ Experience of modern authorisation mechanisms, such as JSON Web Token and cookies.
Experience in handling business requirements and translate them into technical requirements.
Experience with version control such as Git and GitHub
Should have a knowledge of
- GoLang, GoLang Clean Arch, GoRoutines, GORM, Docker, Go Fiber, PostgreSQL
.
Follow CutshortSubodh Popalwar
Software Engineer, Memorres