
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
Similar jobs
- Develop a growth strategy focused both on financial gain and customer satisfaction
- Conduct research to identify new markets and customer needs
- Arrange business meetings with prospective clients
- Promote the company’s products/services addressing or predicting clients’ objectives
- Prepare https://resources.workable.com/contract-administrator-job-description">sales contracts ensuring adherence to law-established rules and guidelines
- Keep records of sales, revenue, invoices etc.
- Provide trustworthy feedback and after-sales support
- Build long-term relationships with new and existing customers
- Develop entry level staff into valuable salespeople
This position is for a tester with strong coding skills who likes challenges - someone who is constantly striving for excellence in software test automation.
Responsibilities include:
- Develop automated test cases on a day-to-day basis
- Gather and prioritize user requirements, feed these requirements into overall Automation Framework requirements and test plans
- Train team members on tool use and test automation tools, practices, techniques and best practices
- Communicate cross-functionally throughout the engineering organization
- Continuously monitor and boost test coverage across the product
Minimum Job Qualifications:
- Bachelor’s degree or better in CS or related field, with 3+ years experience in software test.
- Exposure to best practices in SQA including code reviews, debugging, troubleshooting and CI processes
- Experience in backend Testing using Java, API-Testing,Rest assured ,and Performance testing using Jmeter
- Excellent communications and technical presentation skills
- Initiative to research and build solutions to tough problems in domains like Flash, OpenGL, WebGL where off-the-shelf automation tools might not be available
- Some experience/comfort with working in a Linux/Unix environment
- Excellent analytical, problem-solving, troubleshooting skills.
Preferred (Bonus) Qualifications:
- Knowledge of current build and test automation tools and processes, such as JUnit/TestNG, Maven, Jenkins, Mockito, JBehave, Git, etc
- Experience with whitebox testing, code reviews, SDK testing
- Experience with performance testing, stress testing, and advanced aspects of system testing automation.
- Knowledge of at least one scripting language (Python, Bash, Ruby or comparable).
About us:
Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts, Papabubble – an artistic, youth-oriented global candy brand and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India.
Job Requirements:
- Have an innovative approach, an ability to understand the prospective needs of the market and then develop business opportunities
- Technical presentation and commercial negotiation skills
- Business development through engagement with B2B customers developed via relationships with Architects/ Interior designers, high end real-estate developers
- Ownership of all facets of the sales process including the design detail, product recommendation & selection and sales process for customer opportunities generated through B2B contacts
- Manage the B2B sales pipeline, forecast monthly sales, and identify new business opportunities
- Handle the sales process from pre-sales to after-sales services by coordinating with internal stakeholders to deliver an exceptional customer experience
- A detailed understanding of the Ligne Roset brand, and its product categories in order to craft design solutions for the customer
- An ability to work with a defined timeline to deliver expected results
Skills & Qualification:
- A Graduate (BA/B.com/ B.sc) or higher qualification
- An excellent network in the high-end furniture retail industry with a particular focus on architects, interior designers and real-estate developers
- Pro-active planner and executor
- Should have excellent business communication skills, both verbal and written
- Strong-minded with a robust personality required
- A background from the High-end home furniture, lighting appliances, sanitaryware or similar products that are used in luxury residential projects.
Reporting Manager: Business Head
What You will do
We're looking for bright Senior DevOps engineers that are deeply experienced individual contributors and dynamic team leaders, to join our dedicated DevOps Practice Group. As a Senior DevOps practitioner at Zemoso you’ll use your expertise to provide DevSecOps services to our customers and to our inhouse Dev teams.
Basic Qualifications
- Bachelor's degree in computer science, engineering or equivalent experience.
- 15+ years of overall IT experience
- 10+ years of DevOps experience with 5+ years of it on Azure platform
- Relevant Azure Certification(s)
Must have experience
- IaC tools ARM/bicep template, Azure DevOps
- GITHub repo and GIT tools
- scripting languages Python, PowerShell, bash development experience
- CI/CD design, build management.
- Container tools Docker and Kubernetes
- Azure Policy and permissions provisioning.
- IT experience to design, development (Java Spring Boot), automated testing, REST API’s, Microservices, Pub/Sub architecture
- Costing, budgeting, forecasting, monitoring cloud expenses.
- Architecture drawings and proposals, presentations.
- Stakeholder management.
- Prototyping.
Nice to have experience
- IaC tools CloudFormation, Terraform
- Build tools Apache Maven, Jenkins
- Networking: DNS, TCP/IP, HTTP, CDN and VPN
- Security: NSG, firewall and Azure policies, HTTPS, SSL certificates, KMS key
- Authentication (IAM): SAML 2.0, OpenID Connect, OAuth 2.0, Keycloak-based IdAM, LDAP and AD, and/or 3rd-party SSO.
- Access: RBAC and ABAC
- Load Balancers: Apache, Nginx, HAProxy
- Encryption: PKI infrastructure, Certificate authorities, OCSP, CRL, CSRs, x.509 certificate structures, pkcs12 certificate containers
Additionally, we’re looking for individuals who:
- Will assist in the rollout and deployment of new product features, and deploy applications via automation with configuration management tools
- Will build applications and tools to reduce barriers, decrease friction and speed up delivery of products
- Can effectively articulate technical challenges and solutions.
- Have strong collaborative instincts and interpersonal skills; must enjoy and work well with a wide variety of stakeholders in a complex organization
- Will manage individual project priorities with guidance, meeting deadlines and deliverables.
Benefits
- Competitive salary.
- Work from anywhere.
- Learning and gaining experience rapidly.
- Reimbursement for basic working set up at home.
- Insurance (including a top up insurance for COVID).
Location
Remote - work from anywhere.
About us:
Zemoso Technologies is a Software Product Market Fit Studio that brings silicon valley style rapid prototyping and rapid application builds to Entrepreneurs and Corporate innovation. We offer Innovation as a service and work on ideas from scratch and take it to the Product Market Fit stage using Design Thinking->Lean Execution->Agile Methodology.
We were featured as one of Deloitte Fastest 50 growing tech companies from India thrice (2016, 2018 and 2019). We were also featured in Deloitte Technology Fast 500 Asia Pacific both in 2016 and 2018.
We are located in Hyderabad, India, and Dallas, US. We have recently incorporated another office in Waterloo, Canada.
Our founders have had past successes - founded a decision management company acquired by SAP AG (now part of Hana Big data stack & NetWeaver BPM), early engineering team of Zoho (leading billion $ SaaS player) & some Private Equity experience.
Marquee customers along with some exciting start-ups are part of our clientele.
Zemoso Labs is a product studio offering innovation-as-a-service, with design, engineering, and growth services. Our clientele includes Fortune 500 companies, disruptive startups, and unicorns from around the world.
We have operations in India, U.S., Europe, and Canada, and we have created over $8 billion in value for our customers.
At Zemoso Labs, we see marketing as a compelling vehicle to leverage to help us and our clients grow exponentially. The ideal candidate for this role will not only be data-driven, but an experimentation-oriented approach to campaign management.
The ideal candidate will be a team player who can give direction to other members of the team, take abstract input from senior stakeholders to translate to action items and collaborate with direct co-creators like designers and subject matter experts. They must understand how to create a narrative around a brand and extend it to every asset we create. Ability to learn and scale quickly, and be unafraid to ask questions are must-haves.
RESPONSIBILITIES
- Meeting with internal stakeholders and clients to determine their goals and budget
- Advising clients and other stakeholders on costs, expectations, outcomes, and processes
- Brainstorming ideas for marketing campaigns and paid advertising
- Brainstorming with a team of digital marketers, such as SEO specialists, content marketers, designers, sales specialists, and web developers
- Creating and managing paid ads across LinkedIn, Twitter, Facebook, Google, media partners, programmatic, display, search, networks and more
- Monitoring and analyzing web analytics and campaign performance
- Defining campaign budgets, aligning campaign goals, and ensuring adherence to search optimization principles
- Identifying and presenting new avenues of paid advertising
- Utilizing demand-side RTP platforms to promote adverts and campaigns
- Ensuring a positive ROI on client spending and PPC ad campaigning
- Coordinate with a team of individual contributors to meet deadlines for launch dates
Must-haves:
- Basic familiarity with concepts of campaign management experience across paid, organic, and other marketing efforts across channels
- Analytical mindset with an ability to map data to insights
- Impeccable ability to do customer journey mapping to identify pain points
- Work across multiple time zones (US, US (CST), Canada) as needed
- Ability to learn, scale, and ideate
- Ability to ask the right questions and focus on “what does success look like?”
- Google, Hubspot, and LinkedIn certifications are a huge plus
- Internship in SEO or SEM or Campaign Analytics preferred
Benefits:
- Competitive salary
- Work from anywhere in India
- Learning and gaining experience rapidly
- Reimbursement for basic work-from-home setup
- Insurance (including a top-up insurance for COVID)

We are looking for a PHP developer for one of our premium clients.
Experience:3-9 years
Location: Chennai
Requirements
1) Technical expertise in Apache , PHP , Jquery , Javascripts and hands on in managing web based applications.
2) Should have worked in Vtiger Framework concepts.
3) Demonstrates effective oral and written communication skills.
4) Should be Analytical and methodical.
5) Handling Team on min 2 and experience in Development ,Testing and production support.
6) Worked on Linux Server and Apache web service


Role : .NET Developer
Work Location : Pune -Bhavdhan (WORK FROM OFFICE)
Mandatory Skills
- C#.NET Core 3.1, 5
- MVC
- MS SQL Server/Any Data base
Optional Skills
- Microsoft Active Directory
- Cloud â€" Azure/AWS
- Angular/ React
- CI-CD
Designer interactive: do you think in UI/UX and can iterate ideas quickly? Do you love design and design things all the time regardless of the medium? Must show a portfolio demonstrating typography, design, color usage and show you understand UI/UX. We are looking for full-time and freelance talent.
Must know:
Figma
Should know:
Illustrator
Photoshop
Nice to know a tool(s) for quick iteration:
Coding?
Web flow?
Something else?
Must haves:
Must speak English, must have portfolio online
Location: Bangalore, Pune, Noida, Hyderabad and Chennai
Experience: -10- 16 Years
Notice period: immediate Joiner.
Job Description :
1)SAP FI Consultant Chartered Accountant or MBA from premier institutions.
2)Knowledge of IAS/US GAAP/IFRS preferred8- 10 years of relevant SAP Experience.
3)Should have worked on at least 3 end to end implementations or 2 end to end implementations and 1 roll out projects Relevant domain experience and in his domain he should have worked in finance function in a manufacturing vertical Good knowledge in SAP Financial and Managerial Accounting solution.
4)Working experience in New GL, AP, AR, AA, CCA, PCA, Product Costing and COPA Experience in supporting Accounting: Month-End-Closing and Year-End-Closing Strong understanding of integration with other modules controlling, Cash Management and/or Project System Deliver of New Business Request/ Change Request with good quality, the defined timeline and the defined budget.
5)Experience of IDOC ,Interfaces ,LSMW, BAPI ,workflow knowledge & Analyse clients business needs & opportunity to propose the matching solution to client Good verbal and written communication skills.
6)Poses consultancy, problem solving and analytical skills Strong client facing Demonstrate the ability to plan, run, and manage and sustain the operation support service delivery according to agreed SLA with quality and customer satisfaction by following ITSMSAP Certification in Financials desirable Leading the team(s) they are assigned to, in functional capacity, adding value to the project and to the final deliverables Ready to travel for assignments (short term and long term)Minimum 4 Global project experience is must
Mandatory skills - SAP FI
- MSSQL, SSIS, Performance Tuning, Data modeling.
- Experience in No SQL tools is must
- Candidate should have exposure to write scripts in Python/Node JS/MongoDB or any other tool
- Maria DB/MYSQL, Mongo DB, Github, Jira
- Understand Requirements from client and on-site team.
- Participate in preparing design and data modelling.
- Comfortable with SQL Stored procedures and queries development.
- Comfortable with SQL Stored procedures and queries development.
- Manage SQL Server through multiple product lifecycle / environments, from development to critical production systems.
- Apply best in industry standard techniques for data modeling to ensure performance, integrate and requirement.
- Ability to analyze independently problems and resolve them on time.

