We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
Shubham Vishwakarma
Full Stack Developer - Averlon
About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
Connect with the team
Company social profiles
Similar jobs
🔹 Position : Scrum Master (Agile & SAFe)
📍 Location : Chennai (RMZ – Face-to-Face Interview Required)
💼 Experience : 2+ Years (Total & Relevant)
💰 Budget : Up to 8 LPA
📅 Joining : Immediate
Job Description :
We are looking for a motivated and experienced Scrum Master with hands-on experience in Agile and SAFe (Scaled Agile Framework) methodologies.
The ideal candidate will have strong facilitation skills, excellent communication, and a proactive mindset to drive Agile best practices across the team.
Mandatory Skills :
Agile, Scrum, SAFe (Scaled Agile Framework), Team Facilitation, Strong Communication Skills.
Key Responsibilities :
- Facilitate Agile ceremonies such as Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
- Guide and coach the team on Agile and SAFe principles, ensuring adherence to best practices.
- Act as a servant leader, removing impediments and helping the team remain focused and productive.
- Foster a culture of collaboration, continuous improvement, and high performance.
- Work closely with Product Owners, Developers, and other stakeholders to ensure delivery of high-quality products.
Mandatory Skills :
- Agile & Scrum Methodologies
- SAFe Framework
- Strong communication and team facilitation skills
- Proactive problem-solving attitude
Interview Mode :
- Face-to-Face only at RMZ, Chennai
Go Programming (Golang)
Docker
KubernetesWe're Hiring: Golang Developer (3–5 Years Experience)
Location: Banaglore
We are looking for a skilled Golang Developer with strong experience in backend development, microservices, and system-level programming. In this role, you will work on high-performance trading systems, low-latency architecture, and scalable backend solutions.
Key Responsibilities
• Develop and maintain backend services using Golang
• Build scalable, secure, and high-performance microservices
• Work with REST APIs, WebSockets, message queues, and distributed systems
• Collaborate with DevOps, frontend, and product teams for smooth project delivery
• Optimize performance, troubleshoot issues, and ensure system stability
Skills & Experience Required
• 3–5 years of experience in Golang development
• Strong understanding of data structures, concurrency, and networking
• Hands-on experience with MySQL / Redis / Kafka or similar technologies
• Good understanding of microservices architecture, APIs, and cloud environments
• Experience in fintech/trading systems is an added advantage
• Immediate joiners or candidates with up to 30 days notice period preferred
If you are passionate about backend engineering and want to build fast, scalable trading systems, share your resume.
Key responsibilities:
1.Client Relationship Management:
✓ Build and maintain strong relationships with clients, understanding their needs and providing prompt assistance.
✓ Ensure client satisfaction by delivering exceptional customer service and resolving issues in a timely manner.
2.Campaign Execution:
✓ Coordinate and oversee the execution of advertising campaigns at various locations.
✓ Liaise with vendors, suppliers, and external agencies to ensure timely delivery of materials and services.
✓ Monitor campaign progress, troubleshoot any issues, and provide regular updates to clients and internal teams.
3.Field Operations:
✓ Conduct field visits to ensure the smooth functioning of campaigns and resolve on-ground challenges.
✓ Supervise and manage field staff involved in campaign implementation.
✓ Maintain accurate records of field activities, expenses, and reports.
4.Documentation and Reporting:
✓ Prepare necessary documents, including campaign reports, status updates, and feedback summaries.
5.Quality Control:
✓ Ensure adherence to quality standards and brand guidelines in all campaign executions.
Specification:
Experience: 1-2yrs BTL Operation
(BTL Advertising agency experience is an added advantage)
Salary: Open to discussion
Location: JP Nagar, Bangalore
Owns P&L of Oziva Beauty: Hair Nutrition, Skin Nutrition and Personal Care Categories
Launching & Scaling Categories to achieve target Net Revenue and Improving contribution margins. Strong GTM strategy to
ensure growth
Growing the categories on E-commerce platforms using optimal marketing and offer and positioning levers
Working with Cross-functional teams to achieve desired results: R&D, Production, Ecommerce, D2C, Brand, Product/Tech,
Legal/Finance
Business Planning: Analyze macro environment trends, consumer behaviors, internal business imperatives, industry scenario
to conceptualize channel wise volume projections
Brand Planning: Analyze research data for growth prospects, build brand positioning, brand health in the Beauty nutrition
category
Portfolio Planning: Analyze industry trends, market competitiveness of products and SKUs, consumer requirements etc. to
identify gaps in the current brand portfolio
Brand Communication, Development and Execution: Prepare communication brief detailing the need for category
communication, priority market and target segment for the communication
Media Activation: Plan & execute yearly budget spends and campaigns to achieve the targeted top line
Consumer Promotion : Build & implement new strategies to activate target market. Implementation of new strategies to
increase brand reach by analysing various customer touchpoints
Demand Planning: Working with cross-functional teams for demand & forecast planning.
Roles & Responsibilities:
Lead Generation & Prospecting: Identify potential clients via LinkedIn, cold calls, emails, and networking.
Sales & Revenue Growth: Develop sales strategies to meet targets and drive enrollments.
Client Acquisition & Relationship Management: Build strong relationships with students, professionals, and corporate clients.
Pitching & Presentations: Deliver compelling sales presentations and course demos.
Market Research & Competitive Analysis: Stay updated on industry trends and competitor offerings.
Collaboration & Reporting: Coordinate with marketing, operations, and academic teams while maintaining sales reports.
Negotiation & Deal Closure: Handle pricing discussions, close deals, and ensure customer satisfaction.
Android Development
Kotlin
Java
NodeJS (Node.js)
MongoDBResponsibilities
- Collaborate with the core team building a state-of-the-art blockchain based SaaS platform.
- Building mobile applications using latest technologies leveraging Android, node and mongo.
- Apply comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects.
- Backend RESTful API Design and server-side development for web and mobile apps.
- Develop and design database schemas on MongoDB.
- Perform code reviews and unit tests to ensure code consistency and maintainability.
Minimum Qualifications & Qualities
- Passion to solve complex problems of agriculture in a dynamic start-up environment
- Flexible, curious, exploratory, and can-do attitude
- Great sense of ownership and ability to work with very limited supervision
- Bachelor's degree in Computer Science, related technical field, or equivalent practical experience.
- 1+ year of hands-on coding expertise in software engineering.
- Experience with Android, Node.js, mongodb
- Ability to speak English fluently.
Preferred Qualifications
- Strong programming experience of 1+ years with Android, Node.js, Express.js, MongoDB.
- Strong problem solving/troubleshooting skills.
- Experience with SDLC in an Agile work environment using tools like Jira and GitHub.
- Knowledge and experience of NoSQL Databases is a must.
- Knowledge of AWS Services like ECS, EKS, EC2, S3, Lambda, Load Balancing, Route 53, API Gateway along with Infrastructure provisioning and optimization is an advantage.
- Experience with DevOps, CI/CD pipelines on Jenkins, GitHub Actions,
- Experience with containerization environments like Docker & Kubernetes is an advantage.
- Familiar with TDD, CI/CD, Infrastructure as Code
- Knowledge of any Blockchain protocols like Hyperledger is clearly an undue advantage
Job Description :-
Job Title: Accounts & Audit Executive
Experience: 4 to 5 years
Gender - Male
Qualification: Graduate / Post Graduate
Working days:- 5
Location: Mumbai (Andheri West)
Roles and responsibilities:-
Understanding internal audits to ensure the company meets its financial, operational and compliance objective.
Initiating improvements to the Financial Control and Auditing process.
Acquire, analyze and evaluate accounting documentation, data’s & reports.
Prepare and present reports that reflect audit results and document process.
Identify loopholes and suggest appropriate risk management activities.
Maintain open communication with management committee.
Conduct follow up audits.
Desire Skills:-
Bachelor's degree in Accounting, Finance, or related field.
Experience in Accounting and Audit
Experience in finalization of accounts
Experience in payroll audit
Knowledge and expertise in Ind AS, IFRS, Accounting and Audit Standards
Minimum 4 or 5 years of experience is needed.
Strong interpersonal skills, critical thinking skills, and time management skills.
Proficient verbal and written communication skills.
Srijan Technologies is hiring for the Inside Sales Executive role with a remote working option.
Total-experience: 3-5 years
Inside Sales Job Responsibilities:
Identifying sales opportunities by consistent efforts of email, cold call, and social media messages.
Develop sales opportunities by researching and identifying potential accounts, providing technical information and explanations, and preparing presentations.
Inside Sales Qualifications / Skills:
- Cold calling
- Emails
- LinkedIn messages
- Technical understanding – software industry
- Database creation
Education, Experience:
- Educated to a minimum of graduate Level in science / business-related discipline or equivalent or significant on-the-job experience.
- 3 to 5 years of industry sales experience preferred
- Familiarity with software and phone systems
![Anil More [LION]](/_next/image?url=https%3A%2F%2Fd124wuuufuocdu.cloudfront.net%2Fpublic%2Fusers%2F56038176b26b42d20e935a62&w=3840&q=75)
Java
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon