Key Account Manager

at BlueCloud

Key Account Manager

BlueCloud

Company

Home

Key Account Manager

at BlueCloud

Posted by Farnaz Kazi

2 - 6 yrs

₹5L - ₹7L / yr

Pune

Skills

We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.

This role demands hybrid WFO(2 days a week)

Responsibilities:

Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve on boarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Improve customer NPS ration.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers.
Support and coordinate with the tech team to ensure seamless delivery to clients.
Collect feedback and survey on customer satisfaction.
Become SPOC for allocated customer.
Prepare and share weekly and monthly reports with the reporting manager on customer performance.
Own the product knowledge base.
Map the customer journey and identify improvements at every stage.
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
Develop a trusted advisor relationship with key customer stakeholders.
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
Constantly work towards providing innovative strategies for delivering customer delight.
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

MS-Excel professional.
API Functional Knowledge.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM, or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
Must-Have: Highly organized and able to multitask.

Good to Have:

You should be passionate about engaging customers and expanding their use cases through our product.
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
You have good data analysis and data-driven decision-making skills.
Strong project management skills.
2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
Strong Technical Background Preferred.

This role demands hybrid WFO(2 days a week)

Responsibilities:

Develop and manage client portfolios.
Sustain business growth and profitability by maximizing value.
Analyze customer data to improve customer experience.
Hold product demonstrations for customers.
Improve on boarding processes.
Mediate between clients and the organization.
Handle and resolve customer requests and complaints.
Minimize customer churn.
Improve customer NPS ration.
Aid in product design and product development.
Operate as the lead point of contact for all matters specific to our customers.
Support and coordinate with the tech team to ensure seamless delivery to clients.
Collect feedback and survey on customer satisfaction.
Become SPOC for allocated customer.
Prepare and share weekly and monthly reports with the reporting manager on customer performance.
Own the product knowledge base.
Map the customer journey and identify improvements at every stage.
Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
Develop a trusted advisor relationship with key customer stakeholders.
Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
Constantly work towards providing innovative strategies for delivering customer delight.
Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.

Requirements:

MS-Excel professional.
API Functional Knowledge.
Self-driven and proactive nature.
Excellent communication and interpersonal skills.
Experience in SAAS based product, CRM, or ERP.
Knowledge of customer success processes.
Experience in document creation.
Patient and active listener.
Passion for service.
Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
Must-Have: Highly organized and able to multitask.

Good to Have:

You should be passionate about engaging customers and expanding their use cases through our product.
You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
You have good data analysis and data-driven decision-making skills.
Strong project management skills.
2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
Strong Technical Background Preferred.

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About BlueCloud

Founded :

2016

Type :

Product

Size :

20-100

Stage :

Raised funding

About

BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.

At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.

For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.

Samyaka Lokhande

Connect

Company social profiles

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● Recommend ways to improve reliability, efficiency and code quality

● Focus on continuous delivery and reducing complexity

● Carry out code reviews and manage pull requests within the mobile application development team

● Build applications based on micro-services architecture

Requirements

● Overall 5+ years of experience in Backend development (Java or Nodejs).

● B.E/B.Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs, IIITs or equivalent)

● Strong object oriented design skills & knowledge of design patterns

● Experience in working with data platform & data lake pipeline building is preferred.

● Experience designing & developing distributed systems involving multiple web services, databases (both SQL and NoSQL), caches, queues, etc. taking into consideration scalability, availability, fault tolerance, consistency, etc. of the overall system

● Well-aware of and enforces development best practices: Unit Tests, Code Reviews, Integration Tests, CI/CD, Monitoring, Alerting, etc

Position : Backend Developer – SDE3 : Java/Nodejs

Responsibilities

● Own architecture, design, development, and implementation of different modules/features of the services

● Design, develop, deploy and support web applications.

● Bring in industry best practices

● Discover opportunities for performance improvements

● Recommend ways to improve reliability, efficiency and code quality

● Focus on continuous delivery and reducing complexity

● Carry out code reviews and manage pull requests within the mobile application development team

● Build applications based on micro-services architecture

Requirements

● Overall 5+ years of experience in Backend development (Java or Nodejs).

● B.E/B.Tech in CS or equivalent streams from institute of repute (IITs, NITs, BITs, IIITs or equivalent)

● Strong object oriented design skills & knowledge of design patterns

● Experience in working with data platform & data lake pipeline building is preferred.

● Well-aware of and enforces development best practices: Unit Tests, Code Reviews, Integration Tests, CI/CD, Monitoring, Alerting, etc

Junior Digital Marketer

at nThrive Global Solutions

1 recruiter

Posted by Vertika Nigam

Bengaluru (Bangalore)

0 - 2 yrs

₹1L - ₹2L / yr

Search Engine Optimization (SEO)

Google Adwords

Facebook Marketing

Facebook Insights

Social Media Marketing (SMM)

+3 more

We're looking for a Digital Marketer who has knowledge about the required stuff, and also is open for learning. Adapting to new challenges everyday is a requisite. The responsibilities for the marketer would include the following but won't be restricted to these. She/He will be free to share new ideas, give opinions and expand on the role described below. - Well-versed with SEO (techniques, no black-hat techniques, please!). - Good written English language skill. - Must be able to use Keyword planner and other keyword research tools effectively. - Must know how to use Google Adwords effectively, and able to prepare the Google Ads for different industries and situations. - Able to interpret Google Analytics. - Must be knowing how to use Facebook for Business - Ads Manager etc. - Creative enough to create catchy social media ads (on Facebook, Instagram) - Work with the team to produce quality results on time. - Social media strategies - different for different industries. Must be clear about the requirements and draft the key points accordingly. - Prepare monthly report for all clients, working together with the team. - Always try to find a solution, not depending upon others in any case. Responsible and a dependable person.

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