
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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About the company:
Our client is a rapidly growing omni-channel luxury retailer with eight stores across Mumbai, Delhi, Kolkata and a global e-commerce platform servicing 65+ countries worldwide. The 18-year-old company is an established market leader with considerable brand equity.
Job Description:
- Work closely with various people and teams throughout the entire app development cycle (concept, design, build, deploy & test) in an agile environment.
- Design and build applications for the Android & iOS platform using Flutter.
- Ensure the performance, quality, and responsiveness of applications.
- Identify and correct bottlenecks and fix bugs.
- Help maintain code quality, organization, and automatization.
- Knowledge of other web technologies and UI/UX standards.
- Familiarity with cloud message APIs and push notifications.
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Job Specifications:
- Graduate or Post-graduate Engineer in CSE/IT/EE or allied field with 5+ years of relevant mobile app development experience.
- Minimum 2 years of experience in Flutter is a must.
- Familiarity with RESTful APIs to connect apps to back-end services.
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Benefits
- Rewards & Recognition Policies
- Group Mediclaim Cover
About Triveous
Triveous is a fully remote startup that is passionate about building impactful mobile first products for India and the world. Over the past few years, we’ve had the opportunity of working on some truly inspirational projects for some of the best companies in the world, it should give you an idea of the kind of things you’ll be spending time on on if you decide to work with us:
- For IDEO and Bill & Melinda Gates Foundation - Worked on a framework to increase digital confidence for the next billion internet users, available at https://digitalconfidence.design/
- For Google: Advised Google’s partners on UX best practices for mobile apps and strategies to improve key metrics like engagement and retention
- For Novopay and Khoslalabs: Created multiple fintech apps for millions of underbanked users across India
- For Triveous (That’s us): Created Skyro a “google docs for audio” with over a million downloads and was featured internationally on the play store
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Job Description
We are looking for a user-experience (UX) designer to join Triveous and help us in our journey to create beautiful, usable and inclusive mobile products. She/He will be responsible for understanding and executing the entire design lifecycle of various projects. That includes creating user personas, mapping user journeys, creating prototypes and testing them out with actual users.
The role also involves talking to client stakeholders to execute the design process independently. Experience in communicating design inputs, decisions and outputs with key stakeholders is a definite plus.
Since this is a remote role, you would need to be self motivated and proactive in all the work that you do.
Tasks and Responsibilities
- Understand business requirements and user needs
- Create user personas, journey maps and various other design artifacts
- Create prototypes of varying fidelity
- Communicate design solutions to key stakeholders
- Define and track key metrics related to user experience
- Utilize quantitative and qualitative research to generate meaningful insights that will drive creative concepts
Skills and Requirements
- Experienced with 1+ years in Product Design/UX roles.
- Good experience in user experience and interface design, with a supporting portfolio
- Experience in designing mobile applications
- Experience in understanding and mapping complex user journeys
- Ability to form, prototype, and clearly communicate ideas and decisions.
- Business know-how: Understanding of business metrics and the ability to translate company goals and objectives into digital experiences
- Familiarity with prototyping tools like Figma/Sketch
- Good problem-solving and analytical skills
- Able to work well with remote, cross-functional teams
- Responsible, self-motivated, and comfortable taking the initiative.
- Attentive to the finer details and love what you do
Bonus
- Experience with various user research methodologies
- Experience in building offline first application
We are looking for an experienced Senior Content Writer to join our team. If you love creating high-quality and engaging content that explains things in story then you are the right fit in our team!
As a Sr. Content Marketing Manager, you will be responsible for developing and implementing the overall content strategy based on our specific goals and objectives.
Roles and Responsibilities:
- Analyze existing source content and modify to add value to
- Apply instructional design theory, practice, and methods
- Coordinate with internal team-members, graphic designers, language editors, quality analysts and SMEs to complete the allotted
- Deliver engaging content on a regular basis across several channels, including but not limited to: newsletters, articles & blogs, product collaterals, PRs, explainer videos, social media marketing, website landing pages, video, paid media, sales collateral and case
- Plan, create, optimize, drive and execute the content strategy aligning with short-term and long-term of marketing targets and rest of the organization
- Should be a quick learner and technically strong to pick up new technical skills
- Conduct rigorous quality checks on every piece of content present on website and resources available to
- Build a clear process for managing and executing the content strategy, including developing a pipeline of prioritized content, Quality checks ,
- At both a strategic and tactical level, as a leader and an individual contributor and should be an expert storyteller also ability to handle and drive the team of atleast 5 members.
Education – B.E
- Exp – 4 years of experience in content development
- Ability to rephrase and modify content
- Excellent verbal and written communication skills
- Ability to multitask and remain organized in a fast -paced environment
- Strong computer skills, including Microsoft Office Suite (Word, Excel and PowerPoint)
- Experience in handling team would be a plus.
About Us-
Intellipaat is the leading online education provider and creates courses in collaboration with top MNCs and universities such as IBM, Microsoft, E&ICT, IIT Guwahati, etc., with more than 600,000 learners and 200+ corporates across 53+ countries learning on our platform.
Company link: http://www.intellipaat.com/">www.intellipaat.com
Responsibilities
- Classroom delivery of ready made English and soft skills content to improve their job readiness
- Organizing extra-curricular activities for student s overall development
- . Conduct timely student assessment and social profiling
- Minimize student dropouts and timely address all student grievances
- Motive and counsel students as per need
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1. Passion for teaching
2. Drive to make a difference in the lives of students
3. The ability to work well in a team
2) Writing / Proof-reading corporate website content for US and UK based clients.
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Magento,WordPress,WooCommerce,Shopify etc.
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You will:
- Build services that serve millions of users
- Build for performance, reliability, and scalability
- Design easy-to-use APIs, systems, and tools
- Work with small teams of engineers, product, design, operation and other teams
- Lead projects, achieve goals, celebrate success with your teams
What you bring:
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- Strong background in Computer Science
- Strong technical expertise in robust and scalable server platform
- Helpful experiences include Java, Python, AWS, GCP, DevOps
- Leadership at bijnis is a service - you must be influential, patient, compassionate, able to prioritize, and able to inspire
- Ability to collaborate across multiple and cross functional teams
- Strategic mindset combined with pragmatic execution, and bias for action
- 3+ Years- Proven work experience in software development
- Proven work experience in software quality assurance
- Strong knowledge of software QA methodologies, tools and processes
- Experience in writing clear, concise and comprehensive test plans and test cases
- Hands-on experience with both white box and black box testing
- Hands-on experience with automated testing tools
- Solid knowledge of SQL and scripting
- Experience working in an Agile/Scrum development process
- Experience with performance and/or security testing is a plus
- Strong Knowledge of java with oops concepts.
- Should have experience in Selenium, Appium and Rest Assured (Java)
- Should have experience in the testing framework (TestNg, Cucumber).
- Knowledge of any version control system (e.g. SVN, git).
Bachelor degree in Computer Science, Engineering or a related subject

