
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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Job Description
Cateina Technologies is looking for an API Specialist with the following skillset
Looking for 4+ years of experience.
Technical Skills
- IBM DataPower Gateway
- IBM API Connect
- Microservices
- OpenAPI Specification
- API Security
- API Lifecycle Management
- REST
- JSON
- XML
- XML Schema
- XPath
- XSLT
- XQuery
Required Competencies
- Development and implementation of complex Internet and Intranet applications on multiple platforms.
- Recommend architectural improvements, design solutions, and integration solutions.
- Design N/W architecture and extranet Integration.
- Experience in designing and developing API's.
- Experience in installation and configuration of Datapower, API Connect and Advance Developer Portal for standalone and cluster environment
- Implemented different services like MPGW, WAF, WebServiceProxy, Web XML firewall in Datapower.
- Experience in configuring the API Connect Cloud with Datapower.
- Configuration and Customization of Developer Portal.
- Backup and Restore of API Connect Configuration data, API's and Products.
- Integration with an external user registry.
- Designed LoopBack Application.
- Implement user-defined policies, built-in policies, security definition, gateway script, error handling for API's.
- Experience in integrating internal and external applications using various protocols and message formats – REST, SOAP, JSON, XML.
Skills
- Enthusiastic, Creative and flexible
- Organized, with an ability to prioritize time-sensitive assignments
- Capable of working both independently and in a team environment
- Professional with work ethic
- Strong communication skills both written and verbal
- Any Degree
Who can apply
Candidates who:
- have the relevant skills and interests
- willing to relocate to Mumbai
Office Location
Cateina Technologies
Unit no. 126, 1st Floor, Shivkrupa Industrial Estate,
Opp. Raj Legacy, Vikhroli (W), Mumbai 400 083
Position – Shift Manager
Duties & Responsibilities
- Managing retail operations, including cash, store operations, inventory, and shelf-life management.
- Driving store-level, corporate, and bulk-order sales.
- Managing store assets and equipment.
- Checking FIFO (First In First Out) & monthly inventory for Item stock and raw material.
- Supporting Store Manager to minimize the product expiration.
- Check sales cash, float and petty cash with denomination & update Store Manager.
- Team grooming to be maintained as per company standard.
- Executing and maintaining in-store visual merchandising.
- Resolving customer concerns in a diplomatic manner.
Qualifications & Skill Requirements
- Graduate Degree in any specialization. A MBA or Diploma in retail management is preferred.
- Minimum 2-3 years’ experience in luxury retail, food retail, or hospitality.
- Excellent customer handling skills and communication.
- Must be well organized and diligently structured in their approach to any engagement.
- An uncompromising focus on execution with a no-nonsense attitude towards goals and delivery.
Reporting Manager: Store Manager
Merito is a curated talent platform where we identify, assess, and connect candidates for matching job opportunities. We are working with the mission to change the way hiring is done. The company is founded by a team consisting of alumni from IIM Ahmedabad, McKinsey will more than 2 decades of experience in recruitment, training, and coaching.
About our Client :-
Our client is a B2B2C tech firm backed by a Retail Giant and tech venture capitalist founded by founders - IITB Graduates who are experienced in retail, ecommerce and fintech.
The company aims to become one app to manage all your brands loyalty points, cashback and coupons. It will have additional content and discovery layer for customers and brands for further engagement and commerce.
Responsibilities :-
- Find insights that influence decisions (particularly new product/feature ideas). This work will span from early data explorations about user behaviour, to multivariate experiments and optimisations
- Analyse and provide recommendations to influence our product and marketing strategy
- Provide user insights through data: cohorts analyses, user segmentation, and behavioural analyses
- Challenge status quo and drive data-driven performance optimizations to improve campaign performance and user engagement on the website
- Track & analyze the consumer growth metrics - Lifetime Value, Acquisition Cost, Cohorts, customer life cycle, etc.
Required Skills :
- Advanced problem solving skills
- Expertise in deriving insights from large datasets across multiple sources
- Excellent proficiency in SQL & a knack for learning how to build data sets/tables
- Experience in Google Analytics (Good to have)


You will be a part of the engineering team who focuses on user onboarding, licensing, marketplace stores, sales analytics dashboard and CRM’s integration pipeline.
Responsibilities:
- Driving end-to-end, design and implementation of features and UI.
- Design, develop, and maintain integrations with multiple file types, and existing software packages.
- Build software for a first-class onboarding experienceCollaborate with sales, marketing and engineering teams for requirements through to delivery.
- Design and implement marketplace and payment integrations.
- Build the front-end of applications through appealing visual design
- Develop and manage well-functioning web-based storage and applications
- Test software to ensure responsiveness and efficiency
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- License/admin level features access settings.

Wolken Software provides a suite of AI-enabled, SaaS 2.0 cloud-native applications for Customer Service and Enterprise Solutions namely Wolken Service Desk, Wolken's IT Service Management, and Wolken's HR Case Management. We have replaced incumbents like Salesforce, ServiceNow Zendesk, etc. at various Fortune 500 and Fortune 1000 companies.
Job Description:
We are looking for a Business Analyst with strong organizational and planning skills and a proven ability to multitask in a fast-paced environment. We are seeking a high level of motivation and a self-starting attitude, and the ability to work with minimal direction and supervision. The ideal candidate will have a metrics/data-driven analytical mindset of constantly measuring success and driving continuous improvement in tools, content, and programs.
Business Analyst Qualifications / Skills:
- Able to exercise independent judgment and take action on it.
- Excellent analytical, and creative problem-solving skills
- Excellent listening, interpersonal, written, and oral communication skills
- Logical and efficient, with keen attention to detail
- Highly self-motivated and directed.
- Ability to effectively prioritize and execute tasks while under pressure.
- Strong customer service orientation
- Experience working in a team-oriented, collaborative environment.
- BE, MBA Preferable.
Responsibilities:
- Data analysis
- Business Insights
- Leadership
- Influence
- Strategy
- Problem structuring
- Project management

Greetings from Deltacubes Technology!!
SkilL Set:
React js
Experience:
6+years
Thanks
Bavithra

• To manage the implementation of MES projects including managing the schedule,team coordination etc.
• Work with the teams to deliver system solutions for its customers and participate in the entire process.
• Facilitate customer workshops to discover and document customer requirements
• Lead customer design sessions to formulate and document customer solutions
• Be the SME for the development and deployment phases of the project
• Participate in the development of business test cases and solution testing.
• Provide onsite customer training.
Skills Expected:
• Excellent presentation and facilitation skills
• Able to work independently and efficiently to meet deadlines
• Able to multi-task multiple priorities in a fast-paced environment
• Self motivated, detail-oriented and excellent organizational and time management skills
• Team player with a ‘can-do’ positive attitude
• Fluent in English (both spoken and written) for communication, interpersonal, organizational,
and presentation skills
• Able to travel frequently
• Have a minimum of eight years of related

- Define and document best practices and strategies regarding application deployment and infrastructure maintenance.
- Ensure limited system failure and increase up-time and availability of the various company apps.
- Understand the current application infrastructure and strive for making it better.
- Automate infrastructure and develop tools and processes to improve the customer experience and reduce support time.
- Work closely with a team of developers and solution strategists to develop, deploy and troubleshoot the deployment and infrastructure issues.
- Manage full application stacks from the OS through custom applications using Amazon cloud-based computing environments.
- Set up a monitoring stack.
- Implement the application’s CI/CD pipeline using the AWS stack. Increasingly automate and improve the testing plans and development workflows and tools.
- Work closely with the engineers to design networks, systems, and storage environments that effectively reflect business needs, security requirements, and service level requirements.
- Manage a continuous integration/continuous deployment methodology for the server-based technologies.
- Proficient in leveraging CI and CD tools to automate testing and deployment. Experience working in an Agile, fast-paced, DevOps environment.
- Support internal and external customers on multiple platforms.
- First point of contact for handling customer issues, providing guidance and recommendations to increase efficiency and reduce customer incidents.
- Learn on the job and explore new technologies with little supervision.
- In addition to providing customer support, will be responsible for helping build tools and processes necessary for excellent customer outcomes.
Skills:
- Experience with the core AWS services, plus the specifics mentioned in this job description.
- Experience working with at least one of the following languages: Node.js, Python, PHP, Ruby, Kotlin or Java.
- Proficient with Git and Git workflows and hosted enterprise Git solutions like GitHub.
- Ability to troubleshoot distributed systems.
- Experience with. AWS EKS Kubernetes infrastructure setup.
- Experience creating Cloud Formation Template to create Auto Scaling Groups, Route 53, DNS, back-end database, Elastic load balancer, VPCs, Subnets, Security Groups, Cloud Watch, S3, IAM roles, RDS DB instances, and to provide those instances and configure those resources to work together reducing the manual effort.
- Experience in deploying and monitoring microservices on Kubernetes, AWS ECS, and AWS EKS
- Security aware and ensures that all systems are security standards-compliant.
- Good background in Linux/Unix administration.
- Experience with building or maintaining cloud-native applications.
- Minimum 3-5 years of cloud development experience, preferably AWS
- Experience with CI/CD tools like Jenkins preferred.
- Good analytical and communication skills
- Bachelor’s Degree in Computer Science, Engineering or a related technical discipline

