
We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.

About BlueCloud
About
BlueCloud proudly stands at the forefront of data and analytics, GenAI, and cloud transformation. As a leading Snowflake partner, we offer our clients tailored solutions using the latest cloud technologies. Our suite of premium services includes digital strategy, data engineering and analytics, digital services, and cloud operations—all offered at competitive rates, thanks to our unique flexible delivery model.
At BlueCloud, we provide a dedicated Innovation team for strategic and execution support to implement effective business strategies and technology solutions for our diverse clientele, which spans Fortune 500 companies, mid-market firms, and startups. Our commitment is steadfast in fostering customer success within the dynamic GenAI landscape. We prioritize innovation, exceptional customer service, and the cultivation of employee engagement.
For deeper insight into our capabilities and the real-world impact we create, we invite you to visit our website at www.blue.cloud.
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Qualifications :
- Minimum 2 years of .NET development experience (ASP.Net 3.5 or greater and C# 4 or greater).
- Good knowledge of MVC, Entity Framework, and Web API/WCF.
- ASP.NET Core knowledge is preferred.
- Creating APIs / Using third-party APIs
- Working knowledge of Angular is preferred.
- Knowledge of Stored Procedures and experience with a relational database (MSSQL 2012 or higher).
- Solid understanding of object-oriented development principles
- Working knowledge of web, HTML, CSS, JavaScript, and the Bootstrap framework
- Strong understanding of object-oriented programming
- Ability to create reusable C# libraries
- Must be able to write clean comments, readable C# code, and the ability to self-learn.
- Working knowledge of GIT
Qualities required :
Over above tech skill we prefer to have
- Good communication and Time Management Skill.
- Good team player and ability to contribute on a individual basis.
- We provide the best learning and growth environment for candidates.
Skills:
NET Core
.NET Framework
ASP.NET Core
ASP.NET MVC
ASP.NET Web API
C#
HTML

Immediate hiring, for .NET Developer
Position: .NET Developer
Experience: 5 - 8Years
Location: Hyderabad (WFO)
Job Description:
NET Developer
We are seeking a Senior .NET Developer responsible for building .NET applications using C#, ASP. Net MVC, ASP. Net Core, SQL Server, Web API and WCF.The ideal candidate will be a Full Stack Developer with a focus on front-end & back-end. Candidates’ primary responsibility will be to design and develop the applications and coordinate with the rest of the team working on different infrastructure layers. A commitment to collaborative problem solving, sophisticated design and quality product is essential.
Responsibilities:
· Translate application storyboards and use cases into functional applications.
· Design, build and maintain efficient, reusable and reliable code.
· Ensure the best possible performance, quality and responsiveness of application
· Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.
· Help maintain code quality, organization and automatization.
· Technical analysis, design and estimation
· Create and update the design and functional documents
· Product development and maintenance and project development
· Unit- test code to ensure quality.
Required Candidate Profile Skills:
· Relevant .NET experience of 4-6 years.
· Strong knowledge of .NET MVC web framework, Web API and WCF services.
· Agile – Scrum knowledge
· Proficient in C# with a good knowledge of its ecosystem.
· Knowledge of JavaScript, jQuery.
· Strong hands-on AngularJS / Angular 6 + will be added advantage
· Strong understanding of OOP’s.
· Skill for writing reusable libraries.
· Familiar with various design and architectural patterns.
· Strong knowledge of Microsoft SQL Server.
· Experience on popular web application frameworks
· Understanding of fundamental design principles for building a scalable application
· Experience creating database schemas that represent and support business processes.
· Proficient understanding of code versioning tools such as Git.
· Work independently or with the team to ensure deliverables.
· Work experience in Travel technologies will add value.


Attention 6th Semester Engineering Students!
We are excited to announce that Igeeks, India's No. 1 internship platform with 10,000+ internships in Engineering, MBA, Commerce & Management, and other streams, is offering a 3-month internship program starting from 10th September 2024. This is a fantastic opportunity for students who are transitioning into the 7th semester to gain valuable experience and enhance their skills.
Program Details:
• Duration: 3 months
• Start Date: September 10th 2024
• Eligibility: 6th Semester Engineering students entering 7th Semester
• Contact: Interested students can contact us for more details and to enroll in the program.
Don't miss out on this opportunity to kickstart your career and gain hands-on experience in your field. Interested students can join the program and should share this information with all eligible peers.
Apply Now for the Internship Program:
Click here to fill out the Internship Admission Form
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Note: Limited slots available! Hurry, as registrations for this batch are closing soon.
Job Responsibility:
-
Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual
-
Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-
Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
-
Contributes to team effort by accomplishing team metrics and SLA
-
Provides all billing-related information to customers – helps in resolving any billing issues
-
Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems
-
Ensures and provides quality service to both internal and external customers.
-
Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues
-
Participates and provides expertise as a member of the Customer Care group
-
Attends regular meetings and feedback sessions
Looking to fill 100+ positions with an MNC client.
Location: Bangalore
Experience: 3-5 years
Need Immediate to 15 days joinees
Initial 6 months will be payroll under the MNC's vendor after which it will be permanent with them (C2H)
Skills:
- Java, Selenium, Strong communication skills
- Need candidates who can join in 15 days or less

- Ensure reliability and efficiency of both large-scale cloud systems and business-operations
- Build and manage systems, infrastructure and applications through automation
- Develop and maintain CI/CD pipeline
- Build/Maintain alerting and monitoring service
- Automate all manual operations work
- Strong experience of AWS ecosystem
- Good working experience in python
- Experience in CI/CD tools like Jenkins
- Experience with Infrastructure automation tools like salt stack or chef is a plus
- Minimum 4 Years of work experience in Site Reliability.
- Extensive experience in supporting production Internet services
- Systematic problem-solving approach, coupled with effective communication skills and a sense of drive

Job Description
About the Company
Vitae22 is a SaaS platform enabling organisations to build a Smart and Sustainable workspace for the Future of Work using IoT, started by two experienced IIT-KGP alumni.
About the Opportunity
If you are looking for an exciting journey that calls upon all the skills and experience you have acquired in problem solving and in building future-facing products/platforms, then please read on.
This is a ground floor opportunity to work with the founders directly and have a key role in shaping the product in the early stage and gain rewards as the company grows.
Key requirements for the apt candidate
- 2-4 years industry experience
- Start-up experience is mandatory
- Experience with Android Room
- Familiar with at least one architecture like MVVM
- Libraries like Dagger, Retrofit
- Familiar with Material Design concepts
- Experience working with remote data via REST and JSON
- Good knowledge of concepts like Android Lifecycle, Fragments, ViewPager, DataBinding/ViewBinding
- Proficient understanding of code versioning tools such as Git
What’s on offer
- Opportunity to work with experienced founders from IIT/IIM
- No hierarchy
- Competitive Salary
- Higher responsibility at an early stage
- Greater learning and faster career growth
- End-to-end product development exposure
- Potential upside being part of the start-ups’ journey

Our ideal candidate is comfortable collaborating with Product Owners, UX and UI Designers, Data Scientists and senior technical team members to build sound solutions to complex business challenges. A Self-starter and problem-solver will thrive in this position.
You should be strong JavaScript developer comfortable in all areas of the software development lifecycle and have experience with React, Node, Mongo, MySQL and Express in a scalable production environment. Some Python and familiarity with AWS would be welcomed.
Focus Areas and Core Responsibilities
Accountable for day-to-day implementation and launch of product roadmap features and updates.
Collaborate with Data Science, Tech and UX teams to create systems design and information architecture based off of user stories and requirements. Ensure test cases are properly written.
Maintain and work on the continuous improvement and development of company tools.
Coordinate with dev ops and QA to ensure continuous integration and deployment of production ready code.
Skillset, Qualifications, and Experience
- 5+ years of web application development experience including strong working knowledge of JavaScript, ReactJS, NodeJS, Mongo and Express.
- Familiar with asynchronous programming and object-oriented programming best practices. Must have prior experience with MVC design pattern
- Experience with node and linux commands necessary for debugging installations and deployment locally and on cloud services such as AWS
- Strong familiarity with a variety of APIs and RESTful interfaces
- Familiar with various methods for performance optimization
- Ability to work with UX/UI team to create a frictionless user experience and pixel perfect web components and data visualizations
- Experience integrating security best practices into the SDLC
- Expert level Git, including branching and best practices to resolve merge conflicts
- 1+ years of Agile development experience
- Experience manipulating and working with data in a variety of forms: csv, xml, json, structured and unstructured
- Excellent communicator who can work independently and be a team player
- Passion for Technology: excitement for new technology, bleeding edge applications, and a positive attitude towards solving real world challenges
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions based on any protected category.

