We at ZOOP. ONE are looking for a technically savvy Key Account Manager who possesses a strong drive for results. Duties of Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, on boarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth on boarding.
This role demands hybrid WFO(2 days a week)
Responsibilities:
- Develop and manage client portfolios.
- Sustain business growth and profitability by maximizing value.
- Analyze customer data to improve customer experience.
- Hold product demonstrations for customers.
- Improve on boarding processes.
- Mediate between clients and the organization.
- Handle and resolve customer requests and complaints.
- Minimize customer churn.
- Improve customer NPS ration.
- Aid in product design and product development.
- Operate as the lead point of contact for all matters specific to our customers.
- Support and coordinate with the tech team to ensure seamless delivery to clients.
- Collect feedback and survey on customer satisfaction.
- Become SPOC for allocated customer.
- Prepare and share weekly and monthly reports with the reporting manager on customer performance.
- Own the product knowledge base.
- Map the customer journey and identify improvements at every stage.
- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success.
- Develop a trusted advisor relationship with key customer stakeholders.
- Be the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product team.
- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn.
- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders.
- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner.
- Constantly work towards providing innovative strategies for delivering customer delight.
- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points.
Requirements:
- MS-Excel professional.
- API Functional Knowledge.
- Self-driven and proactive nature.
- Excellent communication and interpersonal skills.
- Experience in SAAS based product, CRM, or ERP.
- Knowledge of customer success processes.
- Experience in document creation.
- Patient and active listener.
- Passion for service.
- Have a high proficiency in Microsoft Office (Excel, Word, PowerPoint).
- Must-Have: Highly organized and able to multitask.
Good to Have:
- You should be passionate about engaging customers and expanding their use cases through our product.
- You have strong problem-solving skills and are great at finding creative solutions and workarounds when needed.
- You have good data analysis and data-driven decision-making skills.
- Strong project management skills.
- 2+ years proven track record in Customer Success, Relationship Manager, Key Account Management, and any of similar domains.
- Strong Technical Background Preferred.
About Zoop.one
We are a happy team of millennial's and Gen-Z who love working on advancing our products and offerings. We’ve gone from one verification API to an entire platform, helping 200+ clients in streamlining their onboarding process, make it effortless with the help of sophisticated engineering, data and a drive to make things better everyday.
Our platform aims to bring a change in the current KYC process and make it extremely secure and consent-driven by enabling users with a Universal Digital Identity. Zoop.One powers the futuristic business on-boarding process, enabling Identity, merchant, financial and asset verification very unconventionally. We are working towards building one digital identity for all, ever accessible, ever helpful.
We hoot - ’Zoop.one is the future of identity
What’s working at Zoop.one like?
Absolute freedom to know and grow, become wiser to help us in our journey to transform identity management. We value ownership and interests. We give you not one but many hats. We value your acumen, authenticity and appreciate sophistication. We will always be thankful for your contribution anywhere across teams.
Our teams are go-getters and over-achievers who function across product and business to deliver outstanding products to solves real world business problems at scale. We imbibe a deep sense of ownership and responsibility among each other, work ethics are you real charm. At Zoop.one, we are fostering an environment of shared responsibilities, mutual respect and authenticity in individuals, an ultimate work life is the goal.
And you are..Your contribution at Zoop.One is way more than your work, we value work ethics, collaborative spirit and making sure that everyone is equally excited about the things we pursue at Zoop.One. We love learning by doing, getting into the heart of things and spearheading things even outside your KRAs if need be. Someone who doesn’t get tired of getting better each day and making sure that your contribution to company is growing and growing each day alongside us. We like working with people who are confident in their abilities to grow horizontally and vertically.
Working at Zoop.one means managing yourself, taking ownership of your goals and finding your way out. All of us are troubleshooters and we expect you to be one too. Discipline is the most important ingredient at Zoop.one and we welcome people who love work ethics and have a spirit to be better everyday.
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- Assembling and leading the project team
- Participating in and supervising each stage of the project
- Ensuring each project stays on schedule and adheres to the deadlines
- Creating a project budget and ensuring the project adheres to the budget as closely as possible
- Perform risk management to minimize/mitigate project risks
- Determining and overseeing consistent testing, evaluation, and troubleshooting of all products in all stages of completion
- Track project performance - milestones, deliverables, and change requests
- Delivering completed software products to clients and performing regular checks on the products' performance
Skills
- Proven experience in project management and software development, estimation techniques
- Project Management Professional (PMP) / PRINCE II certification is a plus
- Good leadership, decision-making, and organization skills
- Strong attention to detail and multi-tasking skills
About Us
Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.
Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!
What will you do?
- Own the month on month GMV growth for your portfolio of large B2B customers end to end
- Spearhead acquisition and addition of enterprise level educators to your portfolio end to end
- Ensure top-line & bottom-line target completions for your category
- Develop an understanding of the consumer inside-out, build data-driven insights, and translate them into lucrative business growth opportunities for our clients
- Work as a consultant to your client base, actively advising on Marketing/Content/Pricing/Product strategies for customers’ revenue growth
- Collaborate with the marketing team to launch new initiatives followed by a regular tracking on their effectiveness
- Plan and implement growth programs within cohorts and proactively monitor progress, resolve issues and initiate appropriate corrective measures
You should apply if you:
- Bring your A-game: Have strong business acumen and problem-solving aptitude with a knack for finding innovative solutions to business problems
- Are a born leader: Can rally teams towards a common goal & troubleshoot to remove blockers for other team members
- Always go for gold: Get charged by high-performance environments, have aggression to win through hard and smart work, without compromising on ethics
- Are a social butterfly: Have excellent communication and interpersonal skills as well as have worked with different teams/stakeholders and built strong customer relations
- Improvise and innovate: Think quick on your feet and have extreme ownership of problems faced by your client
Work experience with high growth start-ups for a year or longer is a plus!
Being a Part of the Clan!
At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!
It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤
Are you a go-getter with the chops to nail what you do? Then this is the place for you.
1. ACSM or CSP(SM) or PSM(III) certified (Preferred CSP(SM))
2. SAFe(SA) or SAFe(SM)
Qualifications - Added Advantage
3. PMI- ACP
4. PMP
5. ICP-ACC
Experience-
6+ solid experience on Scrum Mastery facilitation/leading, medium/Complex projects involved multiple technologies (Web, Mobile, Backend, API etc)
Expected Skills
- Sound knowledge in Agile Methodology ( Lean,Agile,Scrum,SAFe) Proven servant leadership
- Conflict resolution capability
- Building high performance Teams
- Identify impediments and eliminate in a timely fashion.
- Experienced working with Mobile App/Web/ Backend development teams.
- Deliver projects in challenging circumstances
Resource 1: Manager Finance
Job Description:
- Accounts and Finance:
Managing & leading the team of Finance & accounts and driving them towards the business goal of the company including Internal Control over Financial reporting, documenting, fixed assets management and complete working capital management.
- Treasury Management
Coordinating & liaisoning with the banks, renewal of working capital limits with proper documentation. Submitting the monthly/qtrly/annual statements with Banks. Involve in managing the liquidity, understanding the risk and return analysis of investment management
- Direct and Indirect Tax Compliance
- Liaising with consultants/Auditors with respect to Bookkeeping, compliances/Statutory and Internal Audits
- Ensure non payroll compliances under various statutory laws applicable
- Managing Audits of under different statutes (GST/Sales Tax, Companies House)
- MIS & Analytics
Involve in preparing MIS reports by analyzing the P &L, Balance sheet and various financial reports for the understanding of top management. Involve in gathering various information and analyzing the financial data for decision making.
Desired Candidate Profile:
- Chartered Accountant with 3-5 years of Industry Experience
- Must have good communication skills.
- Should have good knowledge of MS office and tally
Location: Pune
Merkle Sokrati, India’s leading Digital Marketing and Analytics firm, is looking for a motivated professional to become part of its young Client Engagement Team that would spearhead the organization towards the next level of growth. This individual will build strong relationships & deliver great performance for some of today’s most well-known brands which are our largest clients.
We are looking to hire for our Delhi team to handle Media planning, engagement and growth for key accounts.
What do we want from you?
- Build thorough understanding of client’s brand, business, brand, customers and competitive landscape and provide strategic guidance in building requisite digital marketing initiatives.
- Drive strategic client engagements on performance strategy, media planning, account growth and revenue.
- Manage a team of client strategy managers in addition to collaborating with larger cross functional teams of analysts and technologists to implement and deliver on client commitments.
- Drive internal projects to completion and enable team to address any challenges.
- Do annual planning & strategy preparation for the assigned portfolio.
Who could you be?
- You should have at least 10 years of experience and have worked with a start-up or an agency in an operations/ account management/ engagement role.
- You have prior experience into Digital Marketing and understanding of Media channels like Google, Social Media, Programmatic buying, etc.
- You have strong program management skills including demonstrated ability to think end-to-end, manage long-term projects and manage multiple projects simultaneously.
- Strong solutioning, negotiating and pitching skills. Must be able to exert influence and drive initiatives across client organization.
- You are exceptional at problem-solving, analytical skills and business understanding.
- You are great at articulating your thoughts and presenting a clear well-defined structure.
- Love Digital Marketing and everything around it.
- And most importantly, LOVE customers & strive for every inch of their satisfaction.
What’s on Offer
- Fast track growth opportunity with one of India’s most promising companies in the digital marketing industry.
- Directly engage with CxOs from e-commerce, BFSI, internet apps, gaming, food-tech, health among others and be part of digital industry’s most high impact campaigns.
- Unparalleled learning opportunities in the company of ridiculously smart folks, with very high levels of expertise in their respective functions.
- Fantastically transparent, vibrant and positive work culture.
Additional Information
Please checkout what our current Client Partners have to say about the company and the role. Oojwal Manglik - Client Partner sharing his thoughts, ideas and more in the video below -
Smart Ship © Hub Digital is the company for you! We're looking for Project Manager Professionals from Maritime domain, in our growing global team.
Desired Candidate Profile:
- Good Customer success handling experience.
- Excellent verbal & written communication skills
- Excellent leadership & team managing skills, Customers and deliveries
Roles and Responsibilities:
- Arrange and participate in discussions to ensure solutions are designed for successful deployment.
- Delivering products in an iterative, agile software lifecycle Desired Competencies / Experience.
- Develop detailed project plan to track progress, Knowledge of managing projects with use of risk management, quality management & scope change management.
- Responsible for managing timing, resources, budget and quality commitments of programs. Manage software budget and resource plan of scrum teams in alignment with project needs.
- Has strong technical knowledge and expertise in resolving technical issues. Ensure project dashboards are up to date for stakeholders review Innovate and identify measures for quick and flawless project delivery. Assess technical skill requirements and ensure that resources can meet those requirements by creating learning opportunities.
- Lead technical project teams as required, including engagement with third parties, product managers, and internal partners, through all stages of the SDLC.
Education/Qualification:
BS/MS in computer science or prior experience as a software engineer
- Certified Scrum Master
- PMP or equivalent - nice to have to apply.
Day-to-Day Responsibilities:
- Conducting tax planning and tax oversight for a special project.
- Preparing income tax returns
- Oversee the duties of the accounting team.
- Implement accounting systems and processes.
- Reconcile income statements.
- Prepare monthly financial reports.
- Control the master data of the general register.
- Review and release online banking payments.
- Ensure compliance with state revenue service.
- Provide ongoing accounting and reporting support.
- Manage the full financial process.
- Prepare an expense budget report
About the Company
Blue Sky Analytics is a Climate Tech startup building an API-based catalogue of Environmental Datasets by leveraging Satellite data, AI, and the cloud.
We are looking for a Project Manager for managing our engagement with Climate TRACE, a coalition founded by former United States VP Al Gore - YES, you read that right and YES you might get a chance to interact with him as part of this role.
Climate TRACE is a coalition created to make an open emissions inventory of the world’s first comprehensive accounting of greenhouse gas (GHG) based primarily on direct, independent observation. The vision of Climate TRACE is to make meaningful climate action faster and easier by mobilizing the global tech community to track greenhouse gas (GHG) emissions with unprecedented detail and speed. Climate TRACE members include (carbon)plan, Earthrise Media, Hudson Carbon, Hypervine, Johns Hopkins University Applied Physics Laboratory, OceanMinds, RMI, TransitionZero, WattTime and many more! You will be driving the partnership between Blue Sky Analytics and Climate TRACE!
Your Role
- Maintain and foster relationships with all members of Climate TRACE.
- Rapport building and harvest new business avenues.
- Represent Blue Sky Analytics in various events.
- Participate in campaigns or new initiatives to push forth Climate TRACE and Blue Sky’s mission and vision.
- Ensures adherence to legally binding requirements.
- Plan and lead meetings, which may include internal and external stakeholders.
- Make proposals with timelines and ensure that the team meets the deadlines.
- Identify key stakeholders ensuring the establishment and maintaining positive business relationships among stakeholders (internal or external)
- Maintain regular communication with the coalition members.
- Define activities, responsibilities, critical milestones, resources skills needs, interfaces, and budget. Optimize costs and time utilization minimize waste and deliver projects on time on budget as per the contract and agreed on the scope with a high-quality result.
- Anticipate all possible risks and manage them by applying a suitable risk management strategy; while developing contingency plans.
- Track and report project KPIs and analyze project health.
- Effective implementation of software delivery methodologies to improve project KPIs.
- Provide individual and team mentoring; ensuring high levels of team engagement and developing capabilities within the team.
- Adopt and build software engineering best practices that can be leveraged by other teams.
Requirements
- Excellent proven team management skills.
- Excellent written and oral communication skills.
- Solid organizational skills including attention to detail and multi-tasking skills.
- Minimum of 2-4 years experience in partnership and stakeholder management.
- Understanding the data ecosystem.
- Experience in strategy building will be a plus.
Benefits
- Work from anywhere: Work by the beach or from the mountains.
- Open source at heart: We are building a community where you can use, contribute and collaborate on.
- Own a slice of the pie: Possibility of becoming an owner by investing in ESOPs.
- Flexible timings: Fit your work around your lifestyle.
- Comprehensive health cover: Health cover for you and your dependents to keep you tension-free.
- Work Machine of choice: Buy a device and own it after completing a year at BSA.
- Quarterly Retreats: Yes there's work-but then there's all the non-work+fun aspect aka the retreat!
- Yearly vacations: Take time off to rest and get ready for the next big assignment by availing the paid leaves.
Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.
Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis.
Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia. As catalysts, they facilitate education to transform and create a sustainable impact. They improve the quality, reach and delivery of education to the masses using pedagogy and technology. Their partnerships with the government, educational institutions, and international agencies ensure maximum reach and hence, impact.
As a Project Manager, you will be responsible for entirely managing and delivering the project.
What you will do:
- Managing the process of ensuring the timely completion of project deliverables
- Understanding stakeholder needs of the project and business
- Coordinating between different teams for program management within the company and customer
- Meetings and presentation with the customer on continuous project review
- Supporting and managing the existing Ed-Tech portfolio to grow and be more impactful through continuous strategic support
Desired Candidate Profile
What you need to have:- Strong experience and expertise with modern, cloud-based project-management software or platform or LMS based software
- Excellent communication, interpersonal, organizational and team-building skills
- Strong presentation and written/ oral communication skills
- Startup mentality
- Knowledge of business functions and understanding of business operations, strategies and objectives
- Experience in an Ed-Tech company or Education industry
- Certification in project management would be an added advantage
- Experience in driving/ supporting sales and marketing for products with revenue goals
- EDW/BI experience of 15+ years with at least 2-3 end to end EDW implementation experience as Solution or Technical program manager
- Must have at least ONE Azure Data Platform implementation experience as Solution or Technical Project manager (Azure, Databricks, ADF, PySpark)
- Must have technology experience in any of the ETL tools like Informatica, Datastage and etc.
- Excellent communication and presentation skills
- Should be well versed with project estimation, project planning, execution, tracking & monitoring
- Should be well versed with delivery metrics in Waterfall and/or Agile delivery models, scrum management
- Preferred to have technology experience of any of the BI tools like MicroStrategy, Tableau, Power BI and etc.