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Ladybird Web Solution Pvt Ltd
Ladybird Web Solution Pvt Ltd cover picture
Ladybird Web Solution Pvt Ltd logo

Ladybird Web Solution Pvt Ltd

https://faveohelpdesk.com
Founded :
2007
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Faveo Helpdesk is a ticket-based customer support and service desk software suite created by Ladybird Web Solution Pvt. Ltd., an Indian IT product company established in 2009. The software was launched with its Community Edition in 2015, followed by Enterprise versions and Faveo Service Desk in 2016. The name "Faveo" comes from the Latin word for "to be favorable," reflecting its focus on efficient query handling and customer loyalty. Faveo Helpdesk offers a customizable, omni-channel ticketing system that allows businesses to monitor queries, manage service level agreements (SLAs), and generate reports. It supports unlimited agents and integrates with existing tools for streamlined operations. Faveo Service Desk is designed for internal IT support, featuring asset management, automation, and robust reporting. Both products emphasize innovation and efficiency, with advanced AI capabilities to enhance automation. With over 5000 businesses relying on its solutions, Faveo is dedicated to transforming customer interactions into business success through impactful solutions and teamwork.
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Connect with the team

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Sukanya Shetty
Profile picture
Darshan C
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Mahima Bali
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Manish Verma

Company social profiles

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Jobs at Ladybird Web Solution Pvt Ltd

Ladybird Web Solution Pvt Ltd
at Ladybird Web Solution Pvt Ltd
4 recruiters
Darshan C
Posted by Darshan C
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore), Jammu
1 - 3 yrs
₹2.4L - ₹5L / yr (ESOP available)
Software Testing (QA)
Manual testing
Test Automation (QA)
Web application security
Selenium
+4 more
Overview

This position is open for experienced professionals in the field of software testing. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.We are looking for Quality Analyst to work on our product Faveo HELPDESK

Who are we looking for?

1 to 3 years of prior experience in QA
Proficient in Software testing

Role & responsibilities

Work on http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com
Review Faveo in terms of UI, usability etc.
Web security testing Performance testing Write manual test cases Test the web,
Mobile application manually Test the web
Mobile application using open source testing tools
Document the test result
We use Github for issue management

Technologies you will work on

Manual testing
Automated testing

Tools you will use

Git – Github
Basic IDE usage of any of these: NetBeans/Dreamweaver/Brackets/Sublime
Selenium
Candidates with prior knowledge of these tools will be preferred

Qualification/Interest

Should have completed testing course from reputed institute
Candidates from engineering, computer science and information technology background preferred
Team player, friendly, self-motivated, quick & self learner and be able to work autonomously

How can I apply?

You are invited to send us your complete resume
Attach previous work or portfolio or project details
Resume should have candidate photograph in it Mention Linkedin Profile URL in the resume
Do go over our company website http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying

Ethical Code

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Ladybird Web Solution Pvt Ltd
at Ladybird Web Solution Pvt Ltd
4 recruiters
Darshan C
Posted by Darshan C
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore), Jammu
1 - 3 yrs
₹2.4L - ₹5L / yr (ESOP available)
Business Development
Lead Generation
Sales
Sales presentations
Corporate Communications
+2 more

Overview

This position is open for freshers & experienced Business Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for Business development executive to work on our product Faveo Helpdesk

 

New Business Development
  • Prospect for potential new clients and turn this into increased business from across the world.
  • Most of the clients will be from outside India. Manage your work time efficiently to cover different timezones.
  • Cold call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities.
  • Meet potential clients by growing, maintaining, and leveraging your network.
  • Identify potential clients, and the decision makers within the client organization.
  • Research and build relationships with new clients.
  • Set up meetings between client decision makers and company’s practice leaders/Principals.
  • Plan approaches and pitches.
  • Work with team to develop proposals that speaks to the client’s needs, concerns, and objectives.
  • Participate in pricing the solution/service.
  • Handle objections by clarifying, emphasizing agreements and working through differences to a positive conclusion.
  • Use a variety of styles to persuade or negotiate appropriately.

 

Client Retention
  • Present new products and services and enhance existing relationships.
  • Work with technical staff and other internal colleagues to meet customer needs.
  • Arrange and participate in internal and external client debriefs.

 

Business Development Planning
  • Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends.
  • Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels.
  • Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.
  • Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

 

Management and Research
  • Submit weekly progress reports and ensure data is accurate.
  • Ensure that data is accurately entered and managed within the company’s CRM or other sales management system.
  • Forecast sales targets and ensure they are met by the team.
  • Track and record activity on accounts and help to close deals to meet these targets.
  • Work with marketing staff to ensure that prerequisites (like prequalification or getting on a vendor list) are fulfilled within a timely manner.
  • Ensure all team members represent the company in the best light.
  • Present business development training and mentoring to business developers and other internal staff.
  • Research and develop a thorough understanding of the company’s people and capabilities.
  • Understand the company’s goal and purpose so that will continual to enhance the company’s performance.

 

Education
  • Business development management positions require a bachelor’s degree preferably Engineering.
  • 2-5 years of sales or marketing experience.
  • An MBA is preferred.

 

Other Skills and Qualifications

Networking, Persuasion, Prospecting, Public Speaking, Research, Writing, Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Identification of Customer Needs and Challenges, Territory Management, Market Knowledge, Meeting Sales Goals, Professionalism, CRM, and Microsoft Office.

 

How can I apply?
    • You are invited to send us your complete resume
    • Attach previous work or portfolio or project details
    • Resume should have candidate photograph in it
    • Mention Linkedin Profile URL in the resume
    • Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
 
Read more
Ladybird Web Solution Pvt Ltd
at Ladybird Web Solution Pvt Ltd
4 recruiters
Darshan C
Posted by Darshan C
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore), Jammu
1 - 3 yrs
₹2.4L - ₹5L / yr (ESOP available)
Digital Marketing
Search Engine Optimization (SEO)
Search Engine Marketing (SEM)
SEO management
skill iconGoogle Analytics
+3 more
Overview
This position is open for experienced Internet Marketers. We are looking for digital marketing professional with knowledge of SEO, SEM, Social Media, and analytics. 1 year to 3 year of experience professionals with good command over English and analytical approach are welcome

 

 

Who are we looking for?
  • Experienced professionals – 1 year to 3 years experience
  • Candidate having creative thinking and original approach
  • Willingness & ability to learn & work on new technologies

 

Responsibilities/Learning
  • Develop marketing strategies
  • Search Engine optimization(SEO)
  • Social Media Marketing
  • Email Marketing
  • PPC/Ad Management
  • Interacting with the clients & managing their internet marketing accounts
  • Building monthly reports, analyzing the data & measuring the impact of the internet marketing done for that month
  • Write original, creative content for marketing purpose

 

Technologies/platforms you will work on
  • Google Analytics
  • Google Search Console
  • Google Adwords
  • Facebook Insights
  • Moz Tools
  • Mailchimp & Benchmark email
  • Twitter
  • Google+
  • Facebook
  • LinkedIn
  • Photoshop/Canva - Basic design skills are helpful to have

 

Qualification/Interest
  • Candidates from marketing background preferred
  • Candidates having working knowledge of Adobe Photoshop or Canva preferred. Basic design skills are helpful to have
  • Candidates must have good reading, writing, spoken English skills

 

How can I apply
  • You are invited to send us your complete resume
  • Attach previous work or portfolio or project details
  • Resume should have candidate photograph in it
  • Mention Linkedin Profile URL in the resume
  • Do go over our company website http://www.ladybirdweb.com/" target="_blank">www.ladybirdweb.com | http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
Read more
Ladybird Web Solution Pvt Ltd
at Ladybird Web Solution Pvt Ltd
4 recruiters
Darshan C
Posted by Darshan C
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore), Jammu
1 - 3 yrs
₹2.4L - ₹5L / yr (ESOP available)
skill iconVue.js
skill iconJavascript
skill iconHTML/CSS
skill iconjQuery
skill iconBootstrap
Overview
We are looking for talented User Interface Developer(Vue.js). This is a hardcore programming role and not a design job. The candidate must be very good with at least one front-end programming framework such as Vue.js, JavaScript, Angular JS or any MVC framework.
 

 

Who are we looking for? 

  • Someone who is a skilled front-end developer looking to develop new skills and expand their professional horizons
  • Candidate having Creative Thinking and Original Approach
  • Professionals who take ownership to drive solutions and are a self-starter
  • Professionals interested in working in a start-up environment with fast growth potential that prioritizes innovation
  • Candidates without prior experience of Vue.JS can also apply
 
Role & responsibilities
  • Work on http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com
  • You will act as the subject matter expert for all best practices regarding Vue.JS
  • You will work directly with the UX design team to continuously improve our clients/customers  experience
  • You will develop new components and products which will broaden our product suite
  • You will document each Vue component

 

Technologies you have to work on
  • Vue.js
  • Basic Adobe Photoshop
  • Any IDE such as Netbeans
  • HTML5
  • CSS3
  • Twitter Bootstrap
  • jQuery
  • JavaScript

 

Qualification
  •  Strong academic track record; ability to demonstrate superior work performance and a commitment to outstanding results
  • 1 year to 3 years of hands-on experience in front-end and cross-platform development
  • Strong experience developing enterprise scale applications in Vue.js, JavaScript, Angular JS or any MVC framework
  • Expert understanding of core front-end web technologies (JavaScript, HTML5, CSS3, jQuery)
  • Strong JavaScript development skills including unit testing, packaging (e.g. Webpack), version management (e.g. Git), etc.
  • Experience with UI design, a strong eye for clear layout and presentation both on-screen and on-paper, and the ability to implement such layouts using HTML, CSS, SCSS, and Bootstrap across different browsers and on mobile
  • Expert understanding of responsive web design
  • Ability to write clean, well-structured code
  • Excellent command of the English language, both written and verbal.
  • Strong analytical/ problem-solving skills
  • Attention to detail and the ability to work to tight deadlines
 
How can I apply?
    • You are invited to send us your complete resume
    • Attach previous work or portfolio or project details
    • Resume should have candidate photograph in it
    • Mention Linkedin Profile URL in the resume
    • Do go over our company website http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
 
Read more
Ladybird Web Solution Pvt Ltd
at Ladybird Web Solution Pvt Ltd
4 recruiters
Mahima Bali
Posted by Mahima Bali
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore), Jammu
1 - 3 yrs
₹2.4L - ₹5L / yr (ESOP available)
skill iconReact Native
skill iconRedux/Flux
skill iconHTML/CSS
skill iconJavascript
skill iconJava
+2 more

Overview

This position is open for experienced React Native Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly. We are looking for React Native Developer to work on our product Faveo Helpdesk

 

Who are we looking for?
  • Candidates with 1 year to 3 years of experience
  • Candidate having Creative Thinking and Original Approach
  • Willingness & ability to learn & work on new technologies

 

Required Skills
  • Expert in Android Studio, React Native and Redux
  • Must knowledge of Web Services, JSON Parsing, and API’s
  • Familiarity with RESTful APIs to connect React Native applications to back-end services
  • Excellent debugging and troubleshooting skills
  • Familiarity with cloud message APIs and push notifications
  • Understanding of mobile design principles and interface guidelines
  • Should be able to work independently

 

Responsibilities and Duties
  • Involving in a complete development of the application (Design and build applications)
  • Ensure the performance, quality, and responsiveness of applications
  • Identify and correct bottlenecks and fixing bugs at various stages of app development
  • Collaborate with web development team to define, design, and ship new features

 

Technologies you will work on
  • React Native
  • CSS
  • HTML 5
  • JavaScript
  • Redux

 

Qualification
  • Candidates from engineering, computer science and information technology background preferred
  • Candidates having interest in programming preferred
  • Have completed course/training in React Native mobile apps development
  • Build a project using React Native as part of college or training at an institute
  • 12 months to 2 year of experience in React Native development

 

How can I apply?
    • You are invited to send us your complete resume
    • Attach previous work or portfolio or project details
    • Resume should have candidate photograph in it
    • Mention Linkedin Profile URL in the resume
    • Do go over our company website http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com & LinkedIn profile before applying
 
Read more
Ladybird Web Solution Pvt Ltd
at Ladybird Web Solution Pvt Ltd
4 recruiters
Sukanya Shetty
Posted by Sukanya Shetty
icon

The recruiter has not been active on this job recently. You may apply but please expect a delayed response.

Bengaluru (Bangalore)
3 - 6 yrs
₹6L - ₹12L / yr (ESOP available)
skill iconPHP
skill iconLaravel
MySQL
skill iconHTML/CSS

Overview

This position is open to experienced PHP Laravel Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.

Who are we looking for?

  • 3 years to 5 years of experience
  • Proficient in Core PHP
  • Proficient in PHP Laravel Framework
  • Studied from a reputed college
  • Good score throughout academics with minimum 60% marks throughout

Role & responsibilities

  • Work on www.faveohelpdesk.com
  • Review Faveo in terms of UI, code, usability etc.
  • Work to optimize UI, features, code, database etc.
  • See that Faveo code follows all standards like PSR/FIG/W3C
  • Write PHP Unit test cases and Dusk cases for all the modules that you program
  • Guide other junior developers working on Faveo
  • Build new features & modules in Faveo
  • Maintain the existing code of Faveo

Technologies you will work on

  • PHP
  • Laravel Framework
  • MySQL
  • HTML & CSS
  • Bootstrap
  • XML
  • Basic Javascript, jQuery, Vue.js

Tools you will use

  • Git - Github
  • Filezilla
  • AWS Hosting and management
  • cPanel web hosting
  • IDE: NetBeans/Dreamweaver/Brackets/Sublime
  • Codacy
  • Jenkins
  • Candidates with prior knowledge of these tools will be preferred
Read more
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