
Position Overview:
We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of Osfin's solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data. The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.
Key Responsibilities:
● Client Engagement: Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.
● Project Management: Lead the end-to-end implementation of Osfin's solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.
● Process Analysis and Improvement: Evaluate clients' existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging Osfin's platform. Utilize process mapping and data analysis to drive continuous improvement.
● Data Analysis: Analyze substantial datasets to ensure accurate configuration and integration of Osfin's solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.
● Problem Solving: Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.
● Process Excellence: Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.
● Customer Excellence: Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.
Qualifications:
● 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.
● Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.
● Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.
● Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.
● Proven expertise in financial operation processes and related software solutions is a plus
● Proficiency in developing business intelligence solutions or with low-code tools is a plus

Similar jobs
As a Senior QA Engineer, you will develop and execute exploratory manual and
automated tests to ensure product quality on both iOS and Android devices. You will
read, review, run test cases and capture screenshots of successful or unsuccessful
test activities for in-house mobile applications, web applications and operations
systems enhancements. You get to work with some of the best minds in the industry
at a place where opportunity lurks everywhere and in everything.
• Analysing and evaluating functional and technical requirements to determine
the scope of the functionality to be covered by testing.
• Responsible for designing and executing tests, reporting and tracking defects,
responding to inquiries, supporting UAT and other tasks pertaining to the QA
team.
• Analyse test results, leverage troubleshooting skills to assist with defining root
cause, and perform re-testing after defects are addressed.
Responsibilities
Your responsibilities are as follows.
• Review requirements, specifications and technical design documents to
provide timely and meaningful feedback
• Create detailed, comprehensive and well-structured test plans and test cases
• Estimate, prioritize, plan and coordinate testing activities
• Design, develop and execute automation scripts using open-source tools
• Identify, record, document thoroughly and track bugs
• Perform thorough regression testing when bugs are resolved
• Develop and apply testing processes for new and existing products to meet
client needs
• Liaise with internal teams (For e.g. developers, project and product managers)
to identify system requirements
• Monitor debugging process results
• Investigate the causes of non-conforming software and train users to
implement solutions
• Track quality assurance metrics, like defect densities and open defect counts
• Stay up-to-date with new testing tools and test strategies
Required Qualifications
We are looking for individuals who are curious, excited about learning, and navigating
through the uncertainties and complexities that are associated with a growing
company. Some qualifications that we think would help you thrive in this role are:
• Minimum 5 Years of experience in a Mobile Application Testing Space (Hybrid
is preferred)
• Proven work experience in software development
• Proven work experience in software quality assurance
• Strong knowledge of software QA methodologies, tools and processes
• Experience in writing clear, concise and comprehensive test plans and test
cases
• Hands-on experience with both white box and black box testing
• Experience working in an Agile/Scrum development process
• Bachelor/Masters of CS/IT Engineering, BCA/MCA, B Sc/M Sc in CS/IT
Preferred Qualifications
• Developing automation test scripts for mobile application
• Ability to understand financial and operational modules, business processes,
and underlying table structures
• Familiarity with online banking applications: Web or mobile platform based
• Experience with performance and/or security testing is a plus
• Knowledge of bug tracking software, preferably JIRA is a plus
• Knowledge of automation testing using Selenium is a plus
• Ability to work independently with minimal supervision
• Solid understanding of QA methodology and practices, within SDLC
• Intrigued by technology and new applications
• MS Office skills
• Effective communicator
• Team player.
Key Skills and Requirements
· Minimum 3+ years of hands-on experience in Node.js and Express.js
· Bachelor Degree in Computer Science OR in related field B.sc - IT/ BCA /MCA/B.Tech/M.Tech
· Programming experience in Web Application development with Node.js and Express.js
· Must have experience in JavaScript, Node.js, Express.js or have extensive exposure in any MVC framework
· Expert in MySQL and Store Procedures
· Knowledge of REST API / Web API protocol
· Understanding HTML, CSS, JavaScript, JQuery, Ajax, JSON, OOPs well enough
· Good to have: React Js.
· Strong coding skills, good analytical and problem-solving skills
· Ability to write clear, concise, well-structured, and well-organized code
· Experience with third-party libraries and APIs(Zoho, Leadsquared, Knowlarity, Exotel, LCode, Karza, Google API, DIGIO, etc)
· Ability to identify weaknesses in existing code and improve it
Plus but not required
· A plus if you have Slide experience with Git Command lines.
· A plus if you have any experience with Github, Gitlab, Bitbucket.
· A plus if you have any experience with UI Design
· A plus if you have any experience with PHP, CodeIgniter
· A plus if you have any experience with React JS/Angular JS
Essential Duties and Responsibilities
· Collaborate with cross-functional teams to define, design, and ship new features
· Work with outside data sources and APIs
· Unit-test code for robustness, including edge cases, usability, and general reliability Work on bug fixing and improving application performance
· Continuously discover, evaluate, and implement new technologies to maximize development efficiency
A Day in the Life:
- Collaborate with developers and product managers to understand feature requirements.
- Review feature specifications and design detailed test cases.
- Perform manual tests on payment gateway systems, including transaction flows and API validations.
- Identify, log, and track defects using tools like JIRA and prioritize them for resolution.
- Conduct regression testing to ensure system stability after updates.
- Participate in team discussions to troubleshoot and resolve issues.
- Document test results and prepare for upcoming sprint activities.
Key Qualifications and Skills:
- 5 - 7 years of QA experience, with at least 3 years in payment gateways, fintech, or banking systems.
- Strong knowledge of payment processing.
- Experience with REST/SOAP APIs, webhooks, and encryption (TLS, AES, RSA). Familiarity with PCI-DSS, PSD2, GDPR, and AML/KYC processes.
- Proficiency in SQL for database validation (transaction logs, ledger entries).
- Hands-on experience with JMeter, Postman, Selenium, or similar tools.
- Knowledge of blockchain-based payouts (optional but a plus).
Key Responsibilities:
- Test Planning & Strategy: Develop and execute test plans, test cases, and test scripts for payment processing, refunds, chargebacks, settlements, and fraud detection. Ensure compliance with PCI-DSS, PSD2, and other financial regulations.
- Functional & Integration Testing: Validate API integrations with banks, PSPs (Payment Service Providers) and third-party vendors. Test transaction flows (success, failure, retries, timeouts) and edge cases.
- Security & Compliance Testing: Perform penetration testing, vulnerability scanning, and data encryption checks. Ensure PCI compliance and adherence to EMV, 3D Secure (3DS2), and SCA (Strong Customer Authentication).
- Performance & Load Testing: Conduct stress testing to evaluate system behaviour under high transaction volumes (TPS - Transactions Per Second). Identify bottlenecks in authorization, settlement, and reconciliation processes.
- Automation & Tools: Develop and maintain automated test scripts (using tools like Postman, Selenium, JMeter, or Karate). Work with CI/CD pipelines for regression testing.
- Defect Management: Log, track, and prioritize bugs using JIRA, Bugzilla, or similar tools. Collaborate with developers, product managers, and compliance teams for issue resolution.
- Documentation & Reporting: Maintain test documentation, including test cases, test data, and audit logs. Provide QA metrics and test summary reports to stakeholders.
Job Title: Salesforce QA Engineer
Experience: 6+ Years
Location: Bangalore - Hybrid (Manyata Tech Park)
Job description:
6+ years of hands on experience with both Manual and Automated testing with strong preference of experience using AccelQ on Salesforce ans SAP platforms.
Proven expertise in Salesforce particularly within the Sales Cloud module.
Proficient in writing complex SOQL and SQL queries for data validation and backend testing.
Extensive experience in designing and developing robust, reusable automated test scripts for Salesforce environments.
Highly skilled at early issue detection, with a deep understanding of backend configurations, process flows and validation rules.
Should have a strong background in Salesforce testing, with hands-on experience in automation tools such as Selenium, Provar, or TestNG.
You will be responsible for creating and maintaining automated test scripts, executing test cases, identifying bugs, and ensuring the quality and reliability of Salesforce applications.
A solid understanding of Salesforce modules (Sales Cloud, Service Cloud, etc.) and APIs is essential.
Experience with CI/CD tools like Jenkins and version control systems like Git is preferred.
You will work closely with developers, business analysts, and stakeholders to define test strategies and improve the overall QA process.
Job Title: Senior Manager of Learning Design - EdTech
Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.
Responsibilities:
● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.
● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.
● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.
● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.
● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.
Professional Skills:
● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.
● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.
● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.
● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.
● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory
Soft Skills:
● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.
● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.
● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.
● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.
Desired Skills and Experience:
● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.
● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.
● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.
● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies
We are looking for a diligent, driven, passionate person for our efforts on engagement and
retention of our schools in a high growth environment. The Director of Customer Engagement
will be responsible for happiness and engagement of schools using the company's app.
The north star metrics for this role are logo and revenue retention.
Your responsibilities will include:
1. CSM Platform (Totango)
• Develop a deep understanding of Totango and build internal training modules
• Own the implementation, updation and maintenance of Totango
• Drive the adoption of Totango and train the School Success team on the same
2. Drive engagement of schools on the company's app
• Map out a school’s journey with the company's app and build, implement and constantly improve
upon engagement playbooks for these stages
• Develop % implement framework for School Success Managers to engage with their
schools
• Work with the content & design teams to generate resources for schools
• Identify at-risk schools and build playbooks to keep them engaged
• Identify mid- to highly engaged schools and build playbooks to increase their
engagement
• Conduct NPS/ surveys/ CSATS and analyse scores to identify gaps
• Build and implement playbooks for the adoption of new features
Is this someone that looks like you?
• Experience working with a CSM (Totango/ Smartkarrot/ Freshworks/ Planhat) is a big plus
• Strong operational experience and ability to build scalable, repeatable processes
• We deeply value building the right culture at the company, and these are a few things that we look
for in each hire - Coach-ability, Curiosity, Ownership, Hustle and Humility
• Excellent written and oral communication skills
• Location: Bangalore, India (until office resumes it’s remote)
Excited about the role?
Here are some more benefits:
1. Exposure to diverse learning opportunities
• Work across different projects & teams to develop skills outside of your core expertise
• Access to a small budget towards learning (e.g. books, online courses, substacks)
2. Industry best leave policy
We trust you fully on your commitment to our mission and your judgement on planning
your time and taking leaves:
• No cap on the number of sick or casual leaves
• Special paid leaves for childbirth, wedding etc.
• And if in any circumstance you feel burnt out - there is a little something for this too!
3. Flexible working hours
• Block “no-meeting hours” to enable uninterrupted focused work
• Saturdays are flexible non-working days - dedicate these as you like
4. No bell curve performance evaluations
5. And yes, a super fun and smart group of folks to collaborate and grow with.
- Proven hands-on Software Development experience
- Proven working experience in Java development
- Hands on experience in designing and developing applications using Java EE platforms
- Object Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Classloading, Memory Management, Transaction management etc)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2, Hibernate)
- Experience in the Spring Framework
- Experience as a Sun Certified Java Developer
RESPONSIBILITIES:
Oversee the sales process to attract new clients.
Work with senior team members to identify and manage risks.
Maintain fruitful relationships with clients and address their needs effectively.
Prepare and deliver pitches to potential investors.
Foster a collaborative environment within the organization.
Transfer call to the supervisor after initial explanation.
SKILLS:
Excellent spoken English.
Both Graduate/Undergraduate may apply.
Ability to develop good relationships with current and potential clients.
Excellent communication skills.
Knowledge of productivity tools and software.
Ready to work in Nightshift.
• Strong education track record
• Bachelors or an advanced degree in Computer Science or a related engineering
discipline from Indian Institute of Technology or equivalent premium institute.
• 2-3 years of experience in UI Development using ReactJS
• An ideal candidate will be responsible to produce high-quality solutions; bringing
a deep understanding of modern HTML, JavaScript, and CSS, and the software
development life cycle and a strong ability to execute and implement standard
software architecture patterns.
• Expert knowledge of JavaScript to design optimized and modular components that
will be used across platforms.
• Proficient with ReactJS, Redux, Service Workers, Optimized coding practices,
Progressive Web Apps (PWA), Context API, System design, Web concepts, Server-
Side Rendering (SSR), lazy loading.
• Should have experience working with any of the chart’s library like charts.js,
Highcharts.js, etc.
• Should know how to write modular and optimized code.
• Should have good knowledge around error handling.
• Fair understanding of responsive design and cross-browser compatibility issues.
• Experience versioning control systems such as GIT
• Strong problem solving and communication skills.
• Self-starter, continuous learner.
Good to have some exposure to
• Start-up experience is highly preferred
• Exposure to micro front ends.
• Agile software development methodologies.
• Working in multi-functional, multi-location teams
Understanding and solving real business needs at a large scale by applying your analytical problem-solving skills
Designing & building solutions for edge layers applications like GraphQL
Identifying and optimising performance bottlenecks
Architecting and building a robust, scalable, and highly available solutions for use cases like real time updates, data parsing and aggregation
Leading cross-functional initiatives and collaborating with engineers across teams
Must Have:
Hands on experience in Scala, NodeJs or Rust
A strong problem-solving skill and reasoning ability
Good to Have:
Experience in developing, performant & high throughput systems
Strong system designing skills, preferably in designing edge layer applications
Experience in functional programming, preferably with a working knowledge of type classes
Experience in writing testable programs.
Experience in working with the AWS stack
Prior experience with GraphQL
Experience in identifying and optimising hotspots and performance bottlenecks
An understanding of operating systems and networking fundamentals
Note: Applications accepted only from candidates who have worked in product based companies







