Associate Program Manager Fintech company only

Role & Responsibilities:

About the Role:

We are seeking a highly driven and strategic Manager - Investment (Startup Fundraising) to lead fundraising, manage investor relationships, and drive portfolio growth. The role requires a mix of financial expertise, investor engagement, and strong networking ability to achieve AUM growth and revenue targets. The ideal candidate will have proven experience in capital raising, managing HNIs/Family Offices/Venture Partners, and expanding investor networks.

Key Responsibilities:

Fundraising & AUM Growth-

• Drive growth in Assets Under Management (AUM) by meeting set targets.
• Achieve quarterly and annual revenue targets through investor onboarding and capital deployment.

Investor Relationship Management-

• Research, identify, and connect with high-potential investors (HNIs, Family Offices, Institutions).
• Nurture relationships with inactive investors and convert them into active contributors.
• Build long-term trust by ensuring transparency, timely updates, and strong portfolio communication.
• Proactively outreach and pitch BizDateUp’s value proposition and curated startup campaigns.
• Seamlessly onboard new investors, ensuring smooth KYC, onboarding, and activation.

Business Development & Conversion-

• Source, qualify, and onboard new investors through referrals, networking, and events.
• Leverage existing investor networks for introductions and referrals.
• Manage pipeline of new investor conversions and ensure smooth onboarding process.

Networking & Outreach-

• Represent the firm in industry events, conferences, and investor summits to expand reach.
• Stay updated on funding trends, investor behavior, and competitive landscape.
• Conduct one-on-one investor meetings to present opportunities and investment strategies.
• Establish strong connections with Venture Partners, Family Offices, and Institutional Investors for strategic collaborations.

Strategic Input & Reporting-

• Prepare and present investment proposals and performance reports.
• Work closely with the investment team to align fundraising strategy with portfolio needs.
• Track KPIs (AUM growth, investor reach-outs, referrals, event participation, conversions, revenue).

Ideal Candidate:

• Strong investor management profile
• 4+ years of fundraising experience, with at least 1 year in Category II AIFs (PE / VC / Credit / Special Situations) selling to HNIs, Family Offices, or Wealth Managers.
• Must be proficient in pitching investment opportunities and onboarding investors
• Must have experience conducting investor meetings & presentations
• Must have experience achieving revenue targets
• Must have experience representing the company at networking events
• Must understand startup valuation basics, portfolio reporting, investment products.
• Must prepare investment proposals, performance reports, and KPIs.
• No strict requirement, but finance background preferred.
• Must have high ownership and target-driven mindset.
• Preferably from VC firms, AIFs, Wealth Management, Investment Banking, or startup fundraising roles.
• Events industry
• Experience in startup funding events & roadshows

We’re Hiring: Customer Support Executive – International (Voice & Chat)

Location: Kolkata

Shifts: Rotational (Day/Night)

Experience: 1–3 Years

Department: Customer Support / Operations

Job Summary:

We are looking for dynamic professionals to join our International Contact Centre team & Chat. If you have strong communication skills and Fluent in English & Hindi (mandatory) with experience in BPO/KPO or international call center handling global customers via voice and chat this role is for you.

Key Responsibilities:

·      Own end-to-end customer interactions across voice and chat (international & domestic)

·      Deliver quick, accurate, and high-quality responses with a customer-first approach

·      Resolve queries and issues proactively with clear follow-through

·      Maintain clean and structured documentation

·      Ensure high service standards, customer satisfaction,

·      Operate with discipline by following SOPs, quality benchmarks, and processes

·      Stay flexible and aligned with global time zones and dynamic operational needs

Required Skills & Qualifications:

·      1–3 years of experience in customer support (voice and/or chat process)

·      Excellent verbal and written communication skills

·      Strong problem-solving and multitasking abilities

·      Ability to handle pressure and manage difficult customers professionally

·      Basic computer knowledge (MS Office, typing skills)

·      Good listening skills and attention to detail

·      Ability to work in rotational shifts (including night shifts) and rotational week offs

Preferred Qualifications:

• Experience in BPO/KPO or international call center environment
• Exposure to global customer handling and cultural sensitivity

Shift Timings:

·       Day Shift: 11am – 9pm

·       Night Shift: 9pm – 7am

6 days Working (Rotational week-offs)

Responsibilities include:  

• Develop and maintain data validation logic in our proprietary Control Framework tool 
• Actively participate in business requirement elaboration and functional design sessions to develop an understanding of our Operational teams’ analytical needs, key data flows and sources 
• Assist Operational teams in the buildout of Checklists and event monitoring workflows within our Enterprise Control Framework platform 
• Build effective working relationships with Operational users, Reporting and IT development teams and business partners across the organization 
• Conduct interviews, generate user stories, develop scenarios and workflow analyses  
• Contribute to the definition of reporting solutions that empower Operational teams to make immediate decisions as to the best course of action 
• Perform some business user acceptance testing 
• Provide production support and troubleshooting for existing operational dashboards  
• Conduct regular demos and training of new features for the stakeholder community 

Qualifications  

• Bachelor’s degree or equivalent in Business, Accounting, Finance, MIS, Information Technology or related field of study 
• Minimum 5 years’ of SQL required 
• Experience querying data on cloud platforms (AWS/ Azure/ Snowflake) required 
• Exceptional problem solving and analytical skills, attention to detail and organization 
• Able to independently troubleshoot and gather supporting evidence  
• Prior experience developing within a BI reporting tool (e.g. Spotfire, Tableau, Looker, Information Builders) a plus  
• Database Management and ETL development experience a plus 
• Self-motivated, self-assured, and self-managed  
• Able to multi-task to meet time-driven goals  
• Asset management experience, including investment operation a plus 

SAP CONCUR

• alling existing and potential customers to persuade them to purchase company products and services
• Accurately record details of customers' purchase orders
• Processing all customer purchases accordingly
• Generating promising leads for the outside sales team to pursue
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services
• Developing and sustaining solid relationships with customers to encourage repeat business
• Using sales scripts proffered by the company to drive sales and respond to customer rejections
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales