Associate Growth Marketing

We are Hiring for

Process : Travel Airline Process/ Voice Process/ Customer Service

Must Have Experience in : Online GGN || KLM || United Airline Vacations || Car Rental || Hotel Booking || Air Line Ticketing Services.

We are looking for the people who have the excellent communication and sales skills.

1 year or more travel domain experience is preferred in INTERNATIONAL TRAVEL VOICE PROCESS.

About Salary : No bar for the right candidate.

We are looking for the immediate joiners.

Hands on GDS will be an added advantage.

company link : https://epivsolution.com/

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

Responsibilities

1. Develop detailed knowledge and understanding of business strategy,

objectives, and goals.

2. Work closely with cross-functional teams such as marketing, product, sales, and customer success to execute campaigns.

3. Lead all digital marketing efforts (paid, social & organic). The role entails 3 broad functions:

. Performance Marketing

1. SEO

2. Email marketing

4. Performance Marketing:

0. Establish, implement and measure the effectiveness across SEM/ UAC /Social, etc to drive awareness and adoption for the app and website. Manage the strategy and setup of all paid campaigns.

1. Optimize ads to achieve the lowest cost per lead on the website and

app, without compromising user quality. Closely monitor & optimize

CAC & ROAS.

2. Analyze traffic data, flows, funnels on a detailed city and category level

to identify potential leakages and opportunities to grow.

3. Stay abreast of new tools, trends, and best practices in digital

advertising; test and evaluate their efficacy.

4. Lead efforts to utilize a data and experiments-driven methodology to

improve performance marketing effectiveness.

o Innovate and implement test-and-learn strategies and drive scalable

results.

5. SEO

0. Manage both on-page SEO and off-page SEO for the company.

1. Manage and improve organic search engine performance and goal setting based on click through rates ,traffic ,and conversions.

2. Identify keyword gap for SEO improvement and map new content to be

produced for our blog, YT channel and Pinterest and optimize the same

for SEO.

6. Email marketing:

0. Optimize our marketing automation and lead nurturing processes

through email, content, and social channels.

1. Measure results and optimize the lead nurturing workflow for these

segments to convert leads into customers.

2. Implement Retention & Reactivation based campaigns to improve

lower funnel conversions.

Candidate Requirements

1. A high degree of ownership in taking things to completion. Can thrive in an

unstructured environment.

2. Exceptional communication skills. Enthusiasm to write things down for

posterity, build playbooks, and create training manuals. Loves one pagers.

3. The ability to collaborate effectively across teams such as growth, marketing &

design.

4. Knowledge of UAC, Search and Social advertising preferably for consumer

apps. Experience in a performance marketing role across a range of channels;

search, social, affiliate, display, video.

5. Strong experience in website analytics tools highly proficient with google

analytics, tag manager, search console. Knowledge of using data tools such as

marketing automation CRMs like Cleve tap, attribution reporting, and paid

campaign reports.

6. Strong knowledge of performance optimization and have a strong

quantitative analysis. An understanding of cohorts, segmentation of user base,

calculations of ROl and funnels is a must.

7. Worked at a fast growing start up for at least 3+ years

8. Past experience in B2C traffic generation, managing digital/mobile advertising.

9. Be able to bridge data analysis, research, competitive intelligence to build

efficient and scalable customer acquisition programs.

10. Able to effectively organize, prioritize & manage their time

11. Experience with automations & SQL is a big plus

Qualifications :

• Minimum 2 years of .NET development experience (ASP.Net 3.5 or greater and C# 4 or greater).
• Good knowledge of MVC, Entity Framework, and Web API/WCF.
• ASP.NET Core knowledge is preferred.
• Creating APIs / Using third-party APIs
• Working knowledge of Angular is preferred.
• Knowledge of Stored Procedures and experience with a relational database (MSSQL 2012 or higher).
• Solid understanding of object-oriented development principles
• Working knowledge of web, HTML, CSS, JavaScript, and the Bootstrap framework
• Strong understanding of object-oriented programming
• Ability to create reusable C# libraries
• Must be able to write clean comments, readable C# code, and the ability to self-learn.
• Working knowledge of GIT

Qualities required :

Over above tech skill we prefer to have

• Good communication and Time Management Skill.
• Good team player and ability to contribute on a individual basis.
• 
  
• We provide the best learning and growth environment for candidates.

Skills:

    NET Core

   .NET Framework

    ASP.NET Core

    ASP.NET MVC

    ASP.NET Web API  

   C#

   HTML

Job Description:

We are looking for a dedicated and enthusiastic Customer Support Executive / Customer Service Representative to join our team. The ideal candidate should be passionate about customer service, possess strong communication skills, and have a keen eye for detail. Whether you're a seasoned professional or a fresh graduate eager to jumpstart your career, we welcome you to apply!

Key Responsibilities:

📞 Customer Support:

👉🏻 Provide exceptional customer service through email, WhatsApp, calls, and chatbots.

👉🏻 Address and resolve customer inquiries and complaints regarding products and dispatch.

👉🏻 Assist customers with product information, order status, and other related queries.

📲 Communication:

👉🏻 Maintain positive and professional behavior with customers at all times.

👉🏻 Respond promptly to customer queries and ensure all interactions are recorded accurately.

👉🏻 Use multiple communication channels (Mail/WhatsApp/Call/Bot) to manage customer interactions.

😇 Issue Resolution:

👉🏻 Identify and resolve customer issues efficiently.

👉🏻 Escalate complex issues to the appropriate departments when necessary.

👉🏻 Follow up with customers to ensure their concerns are resolved satisfactorily.

🛒 Order Management:

👉🏻 Assist customers with order placements, modifications, and cancellations.

👉🏻 Coordinate with the dispatch team to track orders and provide updates to customers.

👉🏻 Handle product returns, exchanges, and refunds as per company policies.

✍🏻 Product Knowledge:

👉🏻 Maintain in-depth knowledge of Right Human Nutrition’s products and services.

👉🏻 Provide accurate information to customers about product features, benefits, and usage.

Requirements:

🖥 Technical Skills:

👉🏻 Familiarity with customer service tools and software.

👉🏻 Basic knowledge of CRM systems.

👉🏻 Proficiency in using communication tools like email, WhatsApp, and call systems.

👩‍💼Experience:

👉🏻 Minimum of 1-2 years of experience in customer service or support roles (preferred).

👉🏻 Experience in handling customer queries through multiple channels (Mail/WhatsApp/Call/Bot).

👨‍💼Personal Attributes:

👉🏻 Strong problem-solving skills.

👉🏻 Ability to work independently and as part of a team.

👉🏻 High level of integrity and professionalism.

👉🏻 Patience and empathy in dealing with customer concerns.

How to Apply:

Please fill this form to apply for the job: https://forms.gle/4twmj2jd1iVuyoTc8 

We look forward to welcoming a new member to our dynamic team!

Roles and Responsibilities

• Develop new business via telephone and mass communication such as email, research, and social media to introduce company product and services and identify appropriate buyers within the target market.
• Generating leads by working on researching a prospect company and/or by cold calling.
• Supporting the sales team in the daily administrative tasks.
• Follow up on leads and conduct research to identify potential prospects.
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.
• Conduct a need analysis and determine prospects pain points.
• You will help to create identify and track sales leads, generate sales report.
• Should be comfortable and fluent on both written and verbal communications via calls/emails and chats. He/She will be working closely with sales team.
• Prepare a pitch and help deliver the necessary details of IT Companies to prospect lead by assisting the business delivery team.
• Good knowledge of latest tech stacks in Digital Service, mobile and Web Technologies
• Work with Sales team to develop and grow the sales pipeline to consistently meet monthly/quarterly revenue goals.

KEY RESPONSIBILITES:

Application Development

• Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
• Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
• Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
• Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
•  

System Administration

• Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
• Review Salesforce Release Notes to have familiarity with new additions and enhancements

Key Result Areas

• Min. 3 years of PHP coding experience in PHP frameworks
• Mandatory knowledge of any/all of these frameworks like CakePHP, Laravel, CI, Zend (Preferably CakePHP).
• Should have strong CORE PHP skills
• Should have strong MYSQL skills - Query writing, Indexing , Store procedure
• Should have API writing Skills with security.

We are looking for a skilled react.js developer to join our front-end development team. In this role, you will be responsible for developing and implementing user interface components using React.js concepts and workflows such as Redux, Flux, and Webpack. You will also be responsible for profiling and improving front-end performance and documenting our front-end codebase.

To ensure success as a react.js developer, you should have in-depth knowledge of JavaScript and React concepts, excellent front-end coding skills, and a good understanding of progressive web applications. Ultimately, a top-class react.js developer should be able to design and build modern user interface components to enhance application performance.

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

• Bachelor’s degree in computer science, information technology, or a similar field.
• Previous experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

•  5-10 years of experience in building API services using NodeJS Express and related frameworks
• Expert level understanding of NodeJS asynchronous runtime
• Expert level understanding of Javascript concepts on callbacks and closures
• Experience with Postgres, NoSQL, Redis, and Firebase real-time database
• Experience with AWS services like Elastic Beanstalk, Cloudfront, S3, EC2, Lambda, API Gateway, SQS, etc
• Understanding of patterns and techniques for building scalable back-end infrastructure including caching, rate limiting, authentication, and authorization schemes.
• Experience in building highly scalable and high throughput services with millisecond response times
• Experience working in a collaborative team environment
• Excellent communication & interpersonal skills
• Willingness to learn and pick up new technology along with patience to mentor

Bonus skills – 

• Experience with Elastic Search, Puppeteer
• Experience writing unit test