Solutions Architect (Java)

●Work in a Business Process Outsourcing (BPO) Module providing Sales and Operations solutions to different local and international Business Development Unit and clients.

● Conduct quality-related reviews of customer service and engagement performance, evaluating against client and internal quality standards to ensure proper call and transaction handling. This includes call monitoring, review of data entry/transactions processed, and evaluation of any other performance metric that may impact quality (i.e. handle time, speed of answer, etc.).

● Provide specific feedback to supervisory and management staff regarding agent areas of opportunity for their team members. Support supervisory staff in their coaching efforts and provide coaching assistance as needed.

● Responsible for completing the required number of quality reviews for each customer service or engagement agent based on BPO Sales and Operations performance guidelines.

● Document all observations thoroughly by maintaining observation forms and call center monitoring databases.

● Participate in internal and external client monitoring/calibration sessions in order to ensure thorough understanding of programs, goals and client standards of excellence.

● As applicable, responsible for handling agent-level calls to maintain personal knowledge of program(s).

● May participate in and support the Quality Management (QM) Program in identifying and acting on opportunities that improve the quality and value of the service we provide to our clients and our employees.

● Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.

● Perform other duties as assigned by management.

The specific responsibilities and requirements for a Senior QA Specialist in an online casino may vary depending on the size and nature of the casino, as well as local regulations and industry standards. 

Work Experience Requirement

●Must have prior QA Lead experience in BPO set up

● Experience working in performance based setting

● Demonstrate leadership capability

● Provide mentorship to QA

● Strong analytical and problem solving skills

● Has a comprehensive understanding of QA concepts and principles.

● Basic to Proficient knowledge on data reporting and analysis.

● People management and development skills

● Project Management

● Proficient in Microsoft Excel

● Must be willing to report onsite in Cambodia

Salary Php80,000

INR 117,587

ROLE : BPO QUALITY ANALYST (QA)

EDUCATION: ANY DEGREE

EXPERIENCE: 1-5YRS (PREFERRED RELEVANT EXPERIENCE ONLY)

WORK FROM OFFICE: 24*7 (3 SHIFT/DAY-Rotational Shift)

NOTICE PERIOD : IMMEDIATE JOINEE

LOCATION : HASSAN, KARNATAKA

JOB DESCRIPTION:

BPO QUALITY ANALYST-Roles and Responsibilities

• Strong analytical and facilitation skills.
• Monitoring product standards and implementation of quality control programs.
• The Quality Executive role is to ensure that the quality is maintained which is ensured through regular process compliance checks including both data as well as process audits.
• Performing the internal audit cycle based on facts.
• Planning, organizing, updating and maintaining documentation related to quality parameters.
• Highly self-motivated and directed, with keen attention to detail.
• Good time management skills
• Keeping quality documentation up to date.
• Analyzing the working progress of employees with set parameters.
• Responsible for the review and update of the program quality plans.

• Proficiency in the English language is mandatory. 

• Sales, meeting dealers, visiting their office, solving problems related to products etc
• NSR monitoring
• Initial Complaint Handling
• Monitoring bills receivables
• Resolving customer and business issues, performing root cause analysis and driving solutions
• Visiting direct accounts and distributors to promote the company's products
• Handling day-to-day responsibility of company's marketing programs in the assigned geographic region

Desired Candidate Profile

• Experience of B2B, customer handling, technical product knowledge, paper, board etc.
• Experience from the same Industry will be preferred
• Familiarity with Baddi location
• Knowledge in SAP    

Position Purpose:

The Software Engineer II is responsible for independently developing and assisting in the design of a product that our customers and associates love. As a Software Engineer II, you will be part of a dynamic team with engineers of all experience levels who help each other build and grow technical and leadership skills while creating, deploying, and supporting production applications. In addition, Software Engineer IIs may be involved in configuration, security, resilience, performance tuning and production monitoring.

Major Tasks, Responsibilities & Key Accountabilities:

Delivery and Execution - Collaborates and pairs with other product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions; Documents, reviews and ensures that all quality and change control standards are met; Works with Product Team to ensure user stories that are developer-ready, easy to understand, and testable; Writes custom code or scripts to automate infrastructure, monitoring services, and test cases; Writes custom code or scripts to do destructive testing to ensure adequate resiliency in production; Program configuration/modification and setup activities on large projects using HD approved methodology; Configures commercial off the shelf solutions to align with evolving business needs Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively

Learning - Actively seeks ways to grow and be challenged using both formal and informal development channels; Learns through successful and failed experiment when tackling new problems

Plans and Aligns - Collaborates with other team members in agile processes; Assists in creating new and better ways for the team to be successful; Relates openly and comfortably with diverse groups of people; Builds partnerships and works collaboratively with others to meet shared objectives

Education Required:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience:

3+ years

Preferred Qualifications:

• Should have worked in a SaaS Company
• Experience in creating developer friendly integrations with other Apps/Software
• Experience in writing SQL queries against a relational database
• Experience in version control systems
• Experience in front end technology such as HTML, CSS, and Javascript/Typescript frameworks
• Experience in an object-oriented programming language (preferably Java)
• Experience in source code version control
• Experience in Relational or noSQL database technology
• Experience in cloud computing techniques
• Experience in CI/CD tools
• Experience in microservice-based architecture
• Experience with modern debugging and root cause analysis techniques
• Exposure to security frameworks for user and services authorization and authentication
• Exposure to creating and executing unit, functional, destructive and performance tests

Role - Sales Manager

• ShareNest is India's first technology-enabled, asset-light marketplace that makes second home ownership accessible, affordable and enjoyable for everyone. ShareNest's vision is to enrich lives by democratizing second home ownership, making it enjoyable and making it accessible for all. Our innovative co-ownership model is a unique combination of owning an aspirational, fully managed second home along with the benefit of financial upside from real estate investment.
• Founded by the Business Head of India's first PropTech Unicorn, ShareNest has secured $1.5 million in a seed round from marquee investors, industry leaders and unicorn founders which will help build a base for the business to scale it to new heights.

Strategic

Key Responsibilities :

• Create an action plan to seek out and target new customers and new sales opportunities, and initiate an action plan to approach and secure new business for the Company.
• Take accountability for the qualified leads, and see it through the sales funnel which includes site visits, OBM, client meetings etc. to achieve the sales target
• Curate prospective buyers and move customers through the sales funnel and cycle
• Build and maintain a productive and cooperative relationship with the clients
• Coordinate with Marketing Department to organize marketing and advertising events.

Required Skill-set

• Graduate from any field with 2-3 years of experience in real estate sales
• Should have excellent communications skills and interpersonal skills
• Track record of over-achieving sales target and a target-driven attitude
• Ability to work in a fast-paced environment, open to travel and take up new challenges

Skills

strong communication and presentation skills

• the ability to influence and negotiate with others
• commercial awareness
• the ability to think creatively and strategically
• organisational skills
• self-motivation and the ability to be motivated by targets
• resilience
• basic IT skills.