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Account Manager – B2B eCommerce (International Clients)
Account Manager – B2B eCommerce (International Clients)
Hummingbird Web Solutions Private Limited's logo

Account Manager – B2B eCommerce (International Clients)

BhavanaTambe's profile picture
Posted by BhavanaTambe
3 - 7 yrs
₹7L - ₹9L / yr
Remote only
Skills
Account Management
Sales
Inside Sales

Experience: 3–7 years

Location: Pune (Baner) / Hybrid

Markets: North America, EU, Australia

Compensation: ₹7–9 LPA (Fixed) + ₹3–5 LPA (Performance Incentives)


About the Role

High-ownership Account Manager role managing international clients across North America, the EU, and Australia

Hands-on Individual Contributor role with a clear path to Account Management Lead

Act as the bridge between clients and internal teams to ensure delivery excellence and client satisfaction

Own client experience, retention, and account growth


What You Will Own

Client Relationship & Customer Success

Own end-to-end relationships for 6–8 client accounts

Act as the primary point of contact

Drive client satisfaction, retention, and long-term engagement

Proactively identify risks, concerns, and growth opportunities

Account Operations & Coordination

Drive follow-ups on proposals, contracts, and legal documentation

Manage invoicing coordination and payment follow-ups

Ensure strong coordination between clients and internal teams (tech, design, marketing)

Client Pulse & Escalation Management

Identify early signals of client dissatisfaction or delivery risks

Escalate proactively and drive resolution with ownership and speed

Reviews & Reporting

Own Quarterly Business Reviews (QBRs)

Prepare and present:

Project status updates

Performance summaries

Insights and recommendations

Ensure clarity, transparency, and trust with clients

Account Growth & Expansion

Identify and drive upsell and cross-sell opportunities

Contribute directly to revenue growth across managed accounts

Team Building (Future Scope)

Hire and manage interns / junior account managers

Contribute to process building and best practices

Grow into a team leadership role


What We Are Looking For

3–7 years in Account Management / Customer Success (IT services / eCommerce / SaaS preferred)

Strong experience working with North American clients

Excellent communication, presentation, and stakeholder management skills

Willingness to work across time zones (late evening/night calls when required)

Strong ownership mindset and problem-solving ability

Ability to manage multiple accounts (6–8 simultaneously)

Assertive, confident, and proactive in client interactions


Nice to Have

Experience in a B2B eCommerce or digital agency environment

Exposure to EU / Australia clients

Experience mentoring or managing junior team members


Growth Opportunity

Path to Account Management Lead / Customer Success Lead

Opportunity to build and lead a team of Account Managers

Direct exposure to global clients and the leadership team


Role Impact

Manage a portfolio of international accounts contributing directly to company revenue

Earn performance incentives linked to account growth and retention


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Shubham Vishwakarma

Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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About Hummingbird Web Solutions Private Limited

Founded :
2011
Type :
Product
Size :
20-100
Stage :
Bootstrapped

About

Hummingbird is an IT products and services company. We are an Adobe Commerce (Magento) Solution Partner. We build and maintain world-class e-Commerce solutions on Adobe Commerce (Magento) and WordPress platforms for businesses around the world. (USA, UK, AUS).


It's a fun place to work where you grow based on your performance. It is an ideal workplace for personal growth as well as professional growth.


Working here, you will learn a lot and when you have great ideas they will be listened to. We celebrate your success and your efforts and strive to create a casual and supportive environment in which you can excel.


Our company is located in Pune.


Hummingbird Web Solutions Pvt Ltd, 7th Floor, C-Wing, Amar Business Zone Saykar Chowk, Baner Rd, Baner, Pune, Maharashtra 411045, India

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Tech stack

Magento
skill iconPHP
skill iconJavascript
Wordpress
skill iconReact.js
Agile/Scrum
MySQL
Linux/Unix

Photos

Company featured pictures
Company featured pictures
Company featured pictures

Connect with the team

Profile picture
Karthikraj Magapu
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BhavanaTambe
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OPGupta
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Sonal Magapu

Company social profiles

N/A

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
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