LinkedIn Community Manager – B2B (UAE Market)

Support Services Analyst

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

Business Summary :

Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!

Position Responsibilities :

• Provide exceptional support to customers via phone, chat, and email, addressing inquiries and resolving issues efficiently.
• Collaborate with internal teams, including product engineering and management, to resolve complex cases.
• Research and troubleshoot customer questions, ensuring accurate and timely solutions.
• Maintain detailed records of customer interactions and case resolutions.
• Share knowledge and best practices with team members to foster a collaborative environment.
• Strive to exceed customer expectations by delivering world-class service.
• Continuously develop product and industry knowledge to enhance support capabilities.

Does this position require a degree? :

Yes - The position has a strict, non-negotiable degree requirement. Equivalent experience is NOT permitted, and ALL applicants without the listed required degree WILL be disqualified.

Qualifications :

• Bachelor’s degree is mandatory from a recognized university.
• Excellent time management and organizational skills.
• Strong listening and communication skills, both oral and written.
• Demonstrated ability to problem solve and troubleshoot customer issues.
• Self-motivated and proactive team player with a collaborative mindset.
• Desire to provide outstanding customer service and exceed expectations.
• Work experience in accounting/finance or a related college degree.

Preferred Qualifications:

• Prior customer service experience of 2+ years.
• Experience supporting accounting or finance software products or Accounting degree.
• Ability to adapt quickly to new technologies and processes.

Key Responsibilities:

- Design, develop, and execute automated test scripts for trading applications.

- Work with product owners and business analysts to understand and write the acceptance test cases.

- Collaborate with developers, product managers, and other stakeholders to understand requirements and create test plans.

- Perform regression, performance, and end to end testing to ensure software reliability.

- Identify, document, and track defects using appropriate tools and methodologies.

- Maintain and enhance existing test automation frameworks for both frontend and backend.

- Report on coverage, functionality, defect aging, closure reports to the stakeholders so that they know the stability of releases.

- Integrate automation cases into CI/CD pipelines

Qualifications:

- Bachelor’s degree in Computer Science, Engineering, or a related field.

- Proven 5+ Years experience in automation testing for web and backend applications.

- Strong knowledge of testing frameworks (e.g., Selenium, Cypress, JUnit, TestNG, Playwright).

- Experience with API testing tools (e.g., Postman, SoapUI, RestAssured).

- Familiarity with programming languages such as Java, Python, or JavaScript.

- Understanding of basic SQL queries to validate data in the databases

- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).

- Strong analytical and problem-solving skills.

- Excellent communication and teamwork abilities.

- Prior experience with trading applications or core financial services related applications is a big plus

Key Responsibilities:

• Develop and maintain end-to-end web applications
• Build responsive frontends using React
• Create robust backend APIs using Java and Spring Boot
• Collaborate with cross-functional teams (Product, QA, DevOps)
• Write clean, testable, and scalable code
• Participate in code reviews and Agile development processes

Requirements:

• 4.5+ years of hands-on experience in full stack development
• Strong knowledge of Java, Spring Boot, and React.js
• Good understanding of REST APIs and microservices architecture
• Familiarity with version control (Git) and CI/CD pipelines
• Excellent debugging, troubleshooting, and communication skills

Bonus: Immediate joiners will be prioritized!

NW JD Network Lead designs, plans and develops Enterprise network device configurations, End Point connectivity and Network security participating in service flow discussions and deployment architecture. Establishes monitoring, maintenance procedures, support, and optimization of all network hardware, software, and communication links. This position will be working on an engineering and project team providing solutions and new implementations. Design cost-effective data communications solutions to meet new and evolving requirements Plan and execute the installation of new networking components to fulfil business requirements Support the design and analysis of network improvements and enhancements. Provide analysis to support performance tuning and capacity planning Provide troubleshooting and problem solving support for network issues. Monitor system hardware and software and manage system performance Determine capacity and performance planning goals. Maintain documentation of network configuration and records relating to network hardware and software Manage projects directly related to the area of assigned responsibility and other general network projects. Serve as technical consultant on new request from client. Technical expertise to other network engineers and IT department team members. Efficiently manages work across multiple networks and related systems. Preferred Skills: Certifications Industry Certification: CCNP or CCIE Expert knowledge of Network Systems and emerging technologies, experience on projects around Cloud and SAAS platforms. Advancing knowledge in other areas of Infrastructure Design and Management Advanced Knowledge of support and administration of Network Management tools Experience supporting MDM, Firewalls, Load Balancers, Riverbed WAN Optimizers & Infoblox technology.

Desired Skills: CCNP/CCIE, Strong Routing & Switching background (8 years+ experience) Strong Understanding of L2/L3 switching and MPLS (WAN) technologies Experience with Firewalls & Load Balancer technologies Experience with Forescout NAC & Infoblox Experience with Network monitoring tools (PRTG) Experience with optimization appliances Experience with scripting and automation. Product knowledge on Citrix, CheckPoint. Exposure to SSL, direct TLS and Mutual TLS

Java with cloud

• Working with Banks in 24x7 based environment and identify Application problems and advising on the solution.
• Analyzing application/OS logs to spot common trends and underlying problems.
• Analyzing underlying database using SQL queries (MS SQL /Oracle or any other relational database).
• Deploying, testing, and reporting bugs/issues in new modules and support clients in testing.

Skills Required:

• Good analytical and problem-solving skills.
• knowledge of Linux Commands and database queries.
• Knowledge of Application servers i.e Apache Tomcat/ Jboss.
• Knowledge of shell script 
• knowledge on Banking Digital Products i.e. IMPS, UPI

Job Title : Analyst / Sr. Analyst – Data Science Developer - Python

Exp : 2 to 5 yrs

Loc : B’lore / Hyd / Chennai

NP: Candidate should join us in 2 months (Max) / Immediate Joiners Pref.