UX Designer

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & Discovery

Experience : 5+ Years

Location : Gurgaon (Onsite)

Type : Full-Time

Work Schedule : 5 Days Working

Job Summary :

We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.

The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.

Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.

Key Responsibilities :

• Manage and maintain CMDB integrity and accuracy.
• Administer ServiceNow Discovery and Service Mapping tool.
• Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).
• Implement data governance, audit, and reconciliation procedures
• Collaborate with cross-functional IT teams to resolve mapping/discovery issues.
• Generate reports, dashboards, and documentation for configuration management.

Required Skills :

• 5+ Years of experience in ServiceNow.
• 3+ Years in Discovery & Service Mapping.
• Strong understanding of CMDB, APIs, infrastructure components.
• ITIL Foundation certification preferred.
• Excellent communication and problem-solving skills.
• Experience working in agile and collaborative environments.

Ideal Candidate

What You'll Bring

• Experience: 6+ years building production backend systems in Node.js for B2C products at meaningful scale.

• System Design: This one matters a lot to us. You can reason clearly about scalability, reliability, and trade-offs under real constraints.

• Fundamentals: Strong grasp of API design, service-oriented architecture, data structures, algorithms, and clean code.

• Databases: Depth in SQL and/or NoSQL, data modeling, query optimization, and performance tuning.

• AI-Native: You already use LLMs and agentic approaches to maximize your own efficiency as an engineer.

• Mindset: You enjoy the pace and breadth of a small team, and you are happy picking up whatever moves the product forward.

💡 The Role

We’re hiring a Revenue Operations Specialist who will act as the backbone of our go-to-market engine.

This is a builder role — not a maintenance role. You’ll design systems, automate workflows, and implement AI-driven processes across Sales, BD, and Marketing.

🤖 What You’ll Do

• Build AI agents and automation workflows across the revenue stack

• Use tools like Zapier, Make, n8n, Clay, and LLM-based workflows

• Own CRM (HubSpot/Salesforce) including structure, hygiene, and reporting

• Build dashboards to track pipeline health and performance

• Manage integrations across CRM, enrichment, outreach, and analytics tools

• Design lead lifecycle processes from acquisition to conversion

• Ensure seamless coordination between Sales, BD, and Marketing

🧠 Who You Are

• 3–5 years in Revenue Ops / Sales Ops / GTM Ops

• Strong CRM experience (HubSpot or Salesforce)

• Hands-on or strong interest in AI workflows and automation

• Experience with tools like Zapier, Make, n8n, Clay, Apollo, Outreach

• Strong analytical and systems-thinking mindset

• Startup-ready: self-driven, fast, and comfortable with ambiguity

• Clear communicator who can document and simplify processes

✨ Nice to Have

• Experience with AI/LLM tools or APIs

• Background in B2B SaaS or startup environments

• Experience with lead scoring or enrichment tools

ROLE & RESPONSIBILITIES:

• Lead end-to-end UI and visual design for core product experiences across web and mobile.
• Translate product requirements and wireframes into clean, visually stunning interfaces that drive clarity and engagement.
• Build and maintain scalable design systems and component libraries to ensure visual consistency across products.
• Collaborate with Product Managers and Engineers to bring designs to life with pixel-perfect precision.
• Create high-fidelity mockups, interaction prototypes, and motion studies that reflect attention to detail and usability.
• Showcase your work through detailed design case studies that communicate design rationale, iterations, and final outcomes.
• Contribute to the evolving company’s design language and visual identity.

IDEAL CANDIDATE:

• 2–6 years of hands-on Product Design experience, with a strong focus on UI and Visual Design.
• Experience designing for well-funded, product-led startups — both B2B SaaS and B2C backgrounds are relevant.
• A portfolio that demonstrates exceptional visual craft, attention to detail, and case studies of top products you’ve designed.
• Proficiency in Figma and other modern design tools for interface and interaction design.
• Comfortable working independently in a fast-moving startup environment.
• Background in Design, Visual Communication, or related fields is preferred.
• Passionate about building beautiful, scalable products that blend usability with aesthetics.

Job Summary:

As a Customer Care Representative, you will be responsible for delivering excellent customer service by handling inbound and outbound customer interactions. Your role will focus on resolving customer queries, providing product/service information, ensuring customer satisfaction, and maintaining accurate records in CRM and GDS systems. You will act as a key point of contact between the company and its customers.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chats professionally
• Assist customers with inquiries, service requests, and issue resolution
• Provide accurate information about products and services
• Maintain detailed records of customer interactions in CRM systems and GDS platforms (Amadeus, Sabre, Galileo)
• Follow up with customers to ensure resolution and satisfaction
• Escalate complex issues to the appropriate teams when required
• Adhere to quality standards, company policies, and service-level agreements (SLAs)
• Collaborate with internal teams to improve customer experience
• Meet customer satisfaction and productivity targets

Qualifications:

• High school diploma or equivalent; Bachelor’s degree is a plus
• Prior experience in customer care, customer support, or call center operations preferred
• Strong verbal and written communication skills
• Ability to handle customers patiently and professionally
• Comfortable working independently and in a team environment
• Basic computer skills and familiarity with CRM tools and MS Office
• Customer-focused mindset with problem-solving ability

Job Types: Full-time, Permanent, Fresher

Pay: ₹11,828.27 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person

• Needs to generate qualified opportunities within target industry accounts wherein each opportunity should contain:
• Diagnosis of the prospect's business pains, where Unbxd solutions can fit in, understanding of prospects' buying cycle, procurement process, budgets etc. 
• Needs to identify accounts and do extensive prospect territory planning for the given region.
• Also conduct detailed prospect research within focused industry verticals. 
• Ability to develop a 'Why Unbxd, Why Now' proposition for each prospect interaction, identify and follow up on all marketing leads. 
• Support all the industry or solution specific marketing events in the region. 
• Ongoing record keeping and forecasting within Salesforce CRM & make use of prospecting support tools such as LinkedIn, eTailInsights etc.....

DevDarshan is a devotional platform launched by IIT graduates to promote the teachings of Indian culture and the Hindu way of life in India around the world. In the 21st century, where everything around is digitized then why not temples. That’s the idea behind DevDarshan.We’ve built a community of devotees from multiple Countries, through our Mobile Application that connects Temples and Devotees, have successfully raised seed investment and also started to generate revenue for the temples and Priests associated with us. Right now we are looking to grow our team and build new exciting features for devotees all around the world.

This is where you come in.

We are looking for a passionate and self-motivated individual to help design our backend Systems to support both the Mobile App and WebApp

Requirements:

• Experience in NodeJS, Typescript, ExpressJS AWS EC2. You have built backend REST API’s
• Expert in System Design and Software Architecture Processes, How different components interact with each other in scale
• Experience with DevOps, Docker, AWS, Google Cloud.
• Experience in Managing Development Teams, complete delivery lifecycle
• Good understanding and experience of NoSQL and SQL Databases, which to be used when.
• Experience with CI/CD Systems like Jenkins, Github Actions.
• Some Experience with Realtime Databases/Systems or Socket based applications would be preferred.
• Some Experience with building Algorithms, Social Apps is preferred.
• Any experience with Handling Video Delivery like ffmpeg/HLS/WebRTC is preferred but not mandatory.

The Role

• You will be involved at all stages of the product development process, from design to development and deployment.
• You will architect, build, scale, backend systems that powers our applications which will be used by millions of devotees every day.
• You possess a passion for improving techniques, processes, tracking, and continuously improve our engineering practices and would work on a daily basis towards that

• Implementing Digital Marketing activities to enhance the Fanztar community.
• Learning different Email/WhatsApp marketing activities and executing the same.
• Increasing Brand Awareness in your institution.
• Providing support assistance for customer queries.