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Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.
The organization is a radically open-minded company that is scaling fast. They are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Teammates can have open, honest discussions that drive the company toward the mission. The company is in a stage of fast growth that will continue to open up new challenges and opportunities for the teams.
They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.
What does the role entail:
• Design and implement test automation frameworks to ensure that the testing process is efficient, effective, and can be maintained over time.
• Analyse test results to identify areas for improvement in our educational product. You will work closely with the development team to identify and resolve any issues.
• Collaborate with other teams, such as development, product management, and user experience, to ensure that the testing process is integrated with the overall product development process
• Work to continuously improve the testing process, identifying opportunities to streamline and automate testing tasks.
Responsibilities:
• Design, develop, and implement comprehensive test plans and strategies for software products.
• Write, execute, and maintain automated test cases using a Selenium with Java and commercial automation tool (e.g.TestComplete, UFT, etc.).
• Evaluate and recommend automation tools and technologies and continuously assess their effectiveness.
• Work with stakeholders to define project requirements, timelines, and deliverables.
• Develop and implement automation standards and processes.
• Write code to automate the testing process, including the creation of test harnesses, stubs, and drivers.
• Collaborate with developers to identify areas for improvement in the development process.
• Understand how all components and interfaces of the product work together.
Must have skills:
• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• 5 years of experience in the automation testing field.
• Strong coding and scripting skills in one or more OOPs programming languages (Java, Python, JavaScript, C#).
• Experience with enterprise commercial automation tools (Codeless tool) like TOSCA, TestComplete, Katalon, UFT etc.
• Expertise in Selenium WebDriver with Java Mandatory.
• Automation experience with CRM/ERP applications like Microsoft Dynamics 365.
• Experience in writing clear, concise and comprehensive test plans, test cases and test scripts.
• Practical experience in all types of testing including exploratory, functional and non-functional testing such as performance, reliability and security.
• Experience utilizing and testing web services, especially REST services.
• Familiar with build and continuous integration tools like Jenkins, Azure DevOps.
About Nirmitee.io
Nirmitee.io is a fast-growing product engineering and IT services company building world-class products across healthcare and fintech. We believe in engineering excellence, innovation, and long-term impact. As a Tech Lead, you’ll be at the core of this journey — driving execution, building scalable systems, and mentoring a strong team.
- What You’ll DoLead by Example:
Be a hands-on contributor — writing clean, scalable, and production-grade code.
Review pull requests, set coding standards, and push for technical excellence.
- Own Delivery:
Take end-to-end ownership of sprints, architecture, code quality, and deployment.
Collaborate with PMs and founders to scope, plan, and execute product features.
- Build & Scale Teams:
Mentor and coach engineers to grow technically and professionally.
Foster a culture of accountability, transparency, and continuous improvement.
- Drive Process & Best Practices:
Implement strong CI/CD pipelines, testing strategies, and release processes.
Ensure predictable and high-quality delivery across multiple projects.
- Architect & Innovate:
Make key technical decisions, evaluate new technologies, and design system architecture for scale and performance.
Help shape the engineering roadmap with future-proof solutions.
- What We’re Looking For10+ years of experience in software development with at least 2 years in a lead/mentorship role.
- Strong hands-on expertise in MERN Stack or Python/Django/Flask, or GoLang/Java/Rust.
- Experience with AWS / Azure / GCP, containerization (Docker/Kubernetes), and CI/CD pipelines.
- Deep understanding of system design, architecture patterns, and performance optimization.
- Proven track record of shipping products in fast-paced environments.
- Strong communication, leadership, and ownership mindset.
- Believes in delivering what is committed, has a show-up attitude
- Nice to HaveExposure to healthcare or fintech domains.
- Experience in building scalable SaaS platforms or open-source contributions.
- Knowledge of security, compliance, and observability best practices.
- Why Nirmitee.ioWork directly with the founding team and shape product direction.
- Flat hierarchy — your ideas will matter.
- Ownership, speed, and impact.
- Opportunity to build something historical.
Salesforce Tech Lead
6+ yrs
Any 360 location - Hybrid
Can Join within 15-20 days
strong in LWC
Must have experience in Aura
Strong in Integration
Strong in Deployment
Must be able to handle complex data
Should be able to manage a team
Should understand Integration
Must be able to coordinate with multiple stakeholders
Job Overview :
We are looking for an experienced PL/SQL Developer to join our Professional Services team. The role involves developing and configuring enterprise-grade solutions, supporting clients during testing, and collaborating with internal teams. Candidates with strong expertise in PL/SQL and Unix/Linux are preferred, along with exposure to cloud, DevOps, or financial domains.
Key Responsibilities
- Develop and configure software features as per design specifications and enterprise standards.
- Interact with clients to resolve technical queries and support User Acceptance Testing (UAT).
- Collaborate with internal R&D, Professional Services, and Customer Support teams.
- Occasionally work at client sites or across different time zones.
- Ensure secure, scalable, and high-quality code.
Must-Have Skills
- Strong hands-on experience in PL/SQL, SQL, and Databases (Oracle, MS-SQL, MySQL, Postgres, MongoDB).
- Proficiency in Unix/Linux commands and shell scripting.
Nice-to-Have Skills
- Basic understanding of DevOps tools (Jenkins, Artifactory, Docker, Kubernetes).
- Exposure to Cloud environments (AWS preferred).
- Awareness of Python programming.
- Experience in AML, Fraud, or Financial Markets domain.
- Knowledge of Actimize (AIS/RCM/UDM).
Education & Experience
- Bachelor’s degree in Computer Science, Engineering, or equivalent.
- 4–8 years of overall IT experience, with 4+ years in software development.
- Strong problem-solving, communication, and customer interaction skills.
- Ability to work independently in time-sensitive environments.
Job Summary:
We are looking for a skilled and motivated Python AWS Engineer to join our team. The ideal candidate will have strong experience in backend development using Python, cloud infrastructure on AWS, and building serverless or microservices-based architectures. You will work closely with cross-functional teams to design, develop, deploy, and maintain scalable and secure applications in the cloud.
Key Responsibilities:
- Develop and maintain backend applications using Python and frameworks like Django or Flask
- Design and implement serverless solutions using AWS Lambda, API Gateway, and other AWS services
- Develop data processing pipelines using services such as AWS Glue, Step Functions, S3, DynamoDB, and RDS
- Write clean, efficient, and testable code following best practices
- Implement CI/CD pipelines using tools like CodePipeline, GitHub Actions, or Jenkins
- Monitor and optimize system performance and troubleshoot production issues
- Collaborate with DevOps and front-end teams to integrate APIs and cloud-native services
- Maintain and improve application security and compliance with industry standards
Required Skills:
- Strong programming skills in Python
- Solid understanding of AWS cloud services (Lambda, S3, EC2, DynamoDB, RDS, IAM, API Gateway, CloudWatch, etc.)
- Experience with infrastructure as code (e.g., CloudFormation, Terraform, or AWS CDK)
- Good understanding of RESTful API design and microservices architecture
- Hands-on experience with CI/CD, Git, and version control systems
- Familiarity with containerization (Docker, ECS, or EKS) is a plus
- Strong problem-solving and communication skills
Preferred Qualifications:
- Experience with PySpark, Pandas, or data engineering tools
- Working knowledge of Django, Flask, or other Python frameworks
- AWS Certification (e.g., AWS Certified Developer – Associate) is a plus
Educational Qualification:
- Bachelor's or Master’s degree in Computer Science, Engineering, or related field
Experience: more than 2 years
Job Location: Pune
Key aspects of this role:
• Maintain, update, and enhance ITSM environment including Incident, Request,
Problem, Change and Knowledge Management, Service Catalog, Service Portals,
SLAs, Discovery, and Integrations
• Participate in the implementation and configuration of other ServiceNow products
outside of ITSM to increase the adoption of the ServiceNow platform.
• Responsible for performing daily administration, issue resolution, and
troubleshooting of the ServiceNow platform.
Monitor health, usage, and overall compliance of ServiceNow and its applications.
To be the right fit, you will need:
• Minimum of 2 years of demonstrated experience in ServiceNow development and
configuration.
• Proficient in developing, integrating and maintaining applications using ServiceNow
Platform technology and tools.
• Understanding of and experience working with IT Service Management processes
(Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM
• Understanding of IT and business requirements with ability to develop, test, deploy
improvements, and update Manage and administer lists, filters, forms, platform
interfaces (to other data sources) and the data within tables, import sets and the
CMDB.
• Preferably certified in ServiceNow
Manage inbound and outbound customer calls in a timely manner.
Ability to understand the customers needs and articulate a solution
Research every issue and provide solutions to them
Ability to explain features and benefits without using scripts
Build strong relationships with customers
Meet qualitative and quantitative targets
Work in brick and mortar call center
Requirement-
Previous experience in a call center customer support, sales and or retention
Previous experience with US market
Strong phone and verbal communication skills
Excellent listener and time management skills
Accent Neutral
Additional Advantage
Understanding of USA Credit Bureau, Credit Report and Credit Score culture
Customer Success Associate
Industry Type-BPO / Call Centre
Functional Area-Customer Success, Service & Operations
Employment Type-Full Time, Permanent
1. 7 to 12-14 years of experience as a Software Developer.
2. Experience in .Net technologies - C#, ASP.net is must.
3. Experience in developing REST based APIs.
4. Experience in building web user interface.
5. Good to have experience in developing single page apps using modern JS framework.
6. Skills in cross browser development.
7. Understanding of Agile methodology.
8. Excellent trouble shooting and communication skills.
9. Knowledge of Azure will be an added advantage.
JOB DESCRIPTION -
- Developing and implementing web-based applications using .Net technology and MS-SQL.
- Developing front end with highly responsive user interface concept using React concept.
- Identifying web-based user interaction.
- Participate in requirement analysis.
- Collaborate with internal teams and positive mindset to help and seek help.
- Documentation of application development changes and updates.
TECHNICAL SKILLS
- Expert in C#, ASP.Net, Web API, MS SQL Server.
- Good to have experience in React and workflows such as Redux or Flux, MongoDB.
- Knowledge of HTML, CSS and JavaScript.
- Familiar with source control system (GIT, SVN).
Role & Responsibilities
- The successful candidate will be experienced in leading and developing a support team within a product support environment
- This position will oversee the teams active case workload and provide guidance where required with a focus on a high-quality world-class customer experience.
- Oversees top tier customer critical account technical support situations to insure all elements of technical support are progressing to issue resolution. Initiates and facilitates the discussion with customer and respective resolution stakeholders during critical issues. Ensures timely, professional and effective communication with the customer and internal groups from both the technical and management perspectives
- Assists with the maintenance of and compliance with department policies and procedures
- Identifies team and individual training needs and assist in driving the delivery of these training initiatives
- Mentors and coaches Technical Support Engineers, soft skills, case management, technical skills, etc.
- Participates and leads hiring to get the best available talent
Qualification (Knowledge & Skills)
- 6-8 years of Experience in Production Support. Preferably in the BFSI domain.
- Experience of leading L1 & L2 support resources
- Demonstrated ability to develop strong relationships with multiple levels of customer with the ability to obtain a working knowledge in support of their business objectives in relation to the delivery of secure applications and data
- Prior experience working for a global IT vendor in a similar role
- Ability to facilitate and manage cross-team collaboration to solve customer issues working with teams in person and virtually
- Experience serving as a customer advocate able to understand and articulate the needs of the client and deliver on those needs
- Ability to keep calm and cool during critical situations and skilled in handling high profile situations with ease
- Must be motivated by challenges, results driven, and able to recommend multiple solutions for a problem
- Strong negotiation and difficult conversation skills for leading critical discussions and setting customer expectations
- Experience creating concise reports for customers, following customer situations/incidents (Incident reports and RCA)
- Proven ability to prioritize workload
- Ability to share constructive feedback; be able to adapt to and embrace change
Requirements
- Three years bachelor regular degree
- Must have a minimum of 6 years of experience in a technical support environment with 1 - 2 years of people management experience
- Understanding of SLA definitions and tracking.
- Understanding of Support metrics
- Excellent in Customer communication and has a natural flavour for Customer Service
- Good people management skills.
- Good understanding of computer systems, mobile devices, and other tech products
- Hands on experience on On-premise & Cloud deployments
- RHEL/CentOS and Debian/Ubuntu
- NodeJS (PM2 is a plus)
- MongoDB and Oracle , RabbitMQ
- Strong understanding of Networking and TCP/UDP protocols
- AWS (Covers S3)
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to diagnose and troubleshoot basic technical issues
- Bachelor’s degree in Information Technology, Computer Science or relevant field
- Startup experience is a plus



