Customer Service Manager

About the company

KPMG International Limited, commonly known as KPMG, is one of the largest professional services networks in the world, recognized as one of the "Big Four" accounting firms alongside Deloitte, PricewaterhouseCoopers (PwC), and Ernst & Young (EY). KPMG provides a comprehensive range of professional services primarily focused on three core areas: Audit and Assurance, Tax Services, and Advisory Services. Their Audit and Assurance services include financial statement audits, regulatory audits, and other assurance services. The Tax Services cover various aspects such as corporate tax, indirect tax, international tax, and transfer pricing. Meanwhile, their Advisory Services encompass management consulting, risk consulting, deal advisory, and other related services.

Form link for quicker response: https://forms.gle/wMwDjBVREW3w1kU46

Job Description

Education Qualification: Bachelor's degree in HR, business administration, or another related field

Experience: 4-6 years

Location:  Pan India with potential requirement to travel to the middle east

Employment Type:  contract for 6-12 months (Hybrid)

Responsibilities:

HR :

1. Recruitment & Onboarding: Manage the hiring process, including posting jobs, screening candidates, conducting interviews, and onboarding new employees.
2. Employee Relations: Address employee concerns, resolve conflicts, and promote a positive work environment.
3. Training & Development: Organize training programs to enhance employee skills and ensure compliance with industry regulations.
4. Performance Management: Implement performance appraisal systems, set employee goals, and provide feedback.
5. HR Policies: Develop and enforce company policies related to working conditions, employee benefits, and code of conduct.

Payroll : 

1. Salary Processing: Calculate and process employee salaries, including deductions, bonuses, and allowances, ensuring timely payment.
2. Compliance: Ensure payroll practices comply with local labor laws and tax regulations.
3. Record Maintenance: Maintain accurate payroll records, including timesheets, leave balances, and employee benefits.
4. Tax & Social Security: Deduct and submit employee taxes and social security contributions as required by law.

Looking for Dot Net Developer| Gurgaon to join a team of rockstar developers. The candidate should have a minimum of 3+ yrs. There are multiple openings. If you're looking for career growth & a chance to work with the top 0.1% of developers in the industry, this one is for you! You will report into IIT'ans/BITS grads with 10+ years of development experience + work with F500 companies (our customers).

Company Background - CodeVyasa is a Software Product-Engineering and Development company that helps Early-stage & Mid-Market Product companies with IT Consulting, App Development, and On-demand Tech Resources. Our Journey over the last 3 years has been nothing short of a roller-coaster. Along our way, we've won some of the most prestigious awards while driving immense value to our customers & employees. Here's the link to our website (codevyasa.com). To give you a sense of our growth rate, we've added 70+ employees in the last 6 weeks itself and expect another 125+ by the end of Q1 2024

Requirements:

•  Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
•  Minimum of 3 years of experience as a Dot net, c#.
•  Proficiency in Dot net core development.
•  Strong knowledge of SQL Server, API.
•  Aptitude for learning new technologies quickly.
•  Good problem-solving and analytical skills

As a back-end developer, you’ll work on our back-end app that is built with Ruby on Rails. You’ll help to plan and develop new features, review other people’s code, fix bugs, help in technological and business decisions, and support the internal team.

Responsibilities

• Work in our main app back end built with Ruby on Rails
• Act as an architect of new features
• Review other people's code
• Fix bugs
• Help in decisions of technology and business
• Support internal team
• Refactor code

Requirements

• At least 3 years of industry experience
• At least 1 year of experience working on Ruby on Rails projects
• Comfortable in dealing with server infrastructure and deployment processes
• Experience with continuous delivery and automated testing.
• Experience with refactoring Ruby on Rails applications
• Experience in designing, developing and maintaining APIs
• Can work for at least a couple of hours during Japanese business hours

Nice to haves

These aren’t required, but be sure to mention them in your application if you have them.

• UI/UX design principles
• Good understanding of coding best practices and design patterns
• Understanding of security technologies (encryption, authentication, OAuth 2.0)
• Contribution to open source projects
• Interest and ability to learn other coding languages as needed
• Agile Development experience

BYJU'S IS HIRING FOR SALES ROCK-STARS
Role: Business Development Associate - Field Sales
Location: PAN INDIA
Probation Period: 2 Months CTC during probation period: ₹25,000/month CTC post probation period: ₹ 7 lacs(fixed) + ₹ 3 lacs(variable)

Role: Business Development Associate - Inside Sales
Location: Bengaluru
CTC during probation period: ₹25,000/month CTC post probation period: ₹ 5 lacs(fixed) + ₹ 2 lacs(variable)
Note: This is an individual contributor role in an employee-oriented, high performance environment. You will be working 5 days a week with Mondays and Tuesdays being week-off.
BASIC REQUIREMENTS: *Bachelor's Degree
*Ready to relocate
*Excellent communication skills
*Decent negotiation & convincing skills
*Comfortable with long working hours and field visits
PERKS: *Amazing work environment

*Best in the industry incentive structure
*International trips and bonus rewards for top performers
*Excellent career growth Opportunitties

About Kloud9:

Kloud9 exists with the sole purpose of providing cloud expertise to the retail industry. Our team of cloud architects, engineers and developers help retailers launch a successful cloud initiative so you can quickly realise the benefits of cloud technology. Our standardised, proven cloud adoption methodologies reduce the cloud adoption time and effort so you can directly benefit from lower migration costs.

Kloud9 was founded with the vision of bridging the gap between E-commerce and cloud. The E-commerce of any industry is limiting and poses a huge challenge in terms of the finances spent on physical data structures.

At Kloud9, we know migrating to the cloud is the single most significant technology shift your company faces today. We are your trusted advisors in transformation and are determined to build a deep partnership along the way. Our cloud and retail experts will ease your transition to the cloud.

Our sole focus is to provide cloud expertise to retail industry giving our clients the empowerment that will take their business to the next level. Our team of proficient architects, engineers and developers have been designing, building and implementing solutions for retailers for an average of more than 20 years.

We are a cloud vendor that is both platform and technology independent. Our vendor independence not just provides us with a unique perspective into the cloud market but also ensures that we deliver the cloud solutions available that best meet our clients' requirements.

What we are looking for:

-         Service Manager managing a team providing L1, L2 support for multiple applications

-         Should be able to work in China hours as and when required

-         6-7 years of experience in a support role

-         2+ years’ experience in Prior experience in supervisory role 

-         Manage shift rosters, escalations

-         Responsible for standing up and running the support team

-         Managing the customer support department’s day-to-day functions.

-         Ensuring that all processes used by the service desk are thoroughly documented, consistently audited, and regularly improved.

-         Assigning tasks to support team members each day that are based on SLAs, technician availability, and the technician’s skills.

-         High level knowledge of the Data Engineering space having supported data stores, data pipelines, and downstream reporting applications is desirable

-         Periodic reporting to stakeholders

Why Explore a Career at Kloud9:

With job opportunities in prime locations of US, London, Poland and Bengaluru, we help build your career paths in cutting edge technologies of AI, Machine Learning and Data Science. Be part of an inclusive and diverse workforce that's changing the face of retail technology with their creativity and innovative solutions. Our vested interest in our employees translates to deliver the best products and solutions to our customers!

Required Skills:

• .NET Core 
• C#
• Web API
• Aware of Microservice concepts
• MongoDB 
• Excellent communication
  
  

Docker, Kubernetes, and Linux knowledge is desirable. Having worked in a product development environment is desirable. Having worked in the finance and banking domain is desirable.

We are looking for  4+ years of experience as a Cloud Engineer or Administrator able to demonstrate in-depth knowledge of the cloud computing market, enterprise, and open-source technologies.

- Azure AZ-104 Certified Azure Administrator, AWS  Certification or GCP Professional Certification required

 Advanced scripting (Bash, PowerShell, Python) .E
experience in automation, configuration, etc. Ideally has experience with Puppet, Chef, Ansible, or equivalent.

 Container technologies (Kubernetes, Rancher, Docker, CoreOS)

 Experience in support and configuration of systems and application monitoring services (CloudWatch, Prometheus, StackDriver, Azure Monitor)

 Experience with cloud management and governance technologies (CloudHealth, CloudCheckr)

Experience using, and configuring ITSM systems (Zendesk, ServiceNow)

Familiarity with running mission-critical infrastructure within 24x7 production environment

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.