Customer Service Manager

Job Overview:

We are seeking a highly technical Quality Engineering - Manager who will act as a hands-on QE and Automation leader while guiding a team to deliver high-quality outcomes. This role is primarily focused on technical ownership, automation strategy, architecture decisions, and complex problem solving, with limited but effective people and delivery management responsibilities.

Key Responsibilities:

Technical Leadership (Primary - 80%)

• Define and own end-to-end Quality Engineering and Automation strategy across programs
• Design, review, and evolve test automation frameworks (UI, API, integration, regression)
• Drive CI/CD-integrated automation, quality gates, and shift-left testing practices
• Provide hands-on guidance in test design, framework optimization, and automation scalability
• Act as the technical escalation point for complex QE, automation, and release issues
• Establish standards for test coverage, reliability, maintainability, and performance
• Review automation metrics and drive measurable improvements in quality and delivery speed
• Evaluate and recommend QE tools, frameworks, and modern testing approaches

Delivery & Client Engagement (Secondary)

• Translate client quality requirements into technical QE solutions and automation roadmaps
• Participate in client technical discussions, reviews, and solution walkthroughs
• Ensure technical delivery aligns with agreed timelines and quality benchmarks

People & Program Leadership (Supporting)

• Lead and mentor QE leads and senior automation engineers
• Provide technical coaching, code reviews, and skill development guidance
• Support delivery planning, risk management, and status reporting
• Collaborate with project managers and stakeholders to resolve delivery challenges

Mandatory Skills & Experience (Must Have)

• 10+ years of experience in Quality Engineering / Software Testing
• Strong hands-on expertise in test automation frameworks and architecture
• Experience with UI, API, and integration test automation
• Deep understanding of CI/CD pipelines and Continuous Testing
• Proven experience acting as a technical lead or architect for QE programs
• Strong problem-solving and debugging skills in complex environments
• Experience working in Agile / DevOps delivery models

Preferred Skills & Experience (Good to Have)

• Experience leading automation-first quality transformations
• Exposure to performance and non-functional testing
• Client-facing experience in technical roles
• Experience mentoring or leading small to mid-sized QE teams
• Background in IT services or consulting organizations

Role Level:

• Manager (Technical Leadership Focus)

Note: Owing to the high volume of applications received, only shortlisted candidates will be contacted by the HR team. We sincerely appreciate your interest and the time taken to apply.

Lead a team of software developers to deliver customer requirements,

on time, within budget while ensuring high level of quality.

● Tracking a project against schedules and taking corrective actions on

slippage. Escalation to the next level in case of slippage / likely slippage

in time or quality parameters.

● Manage the relationship with the client and relevant stakeholders

● Regular coordination with clients, internal resources and third

parties/vendors for the flawless execution of the project

● Ensure that all projects are delivered on-time, within scope and within

budget

● Assist in the definition of project scope and objectives, involving all

relevant internal stakeholders and ensuring technical feasibility

● Develop a detailed project plan to monitor and track progress

● Report and escalate to management as needed

● Perform risk management to minimize potential risks

• ● Prepare / review project documents such as FSD / FRD

Who are we looking for?  

We are looking for a Senior Data Scientist, who will design and develop data-driven solutions using state-of-the-art methods. You should be someone with strong and proven experience in working on data-driven solutions. If you feel you’re enthusiastic about transforming business requirements into insightful data-driven solutions, you are welcome to join our fast-growing team to unlock your best potential.  

Job Summary 

• Supporting company mission by understanding complex business problems through data-driven solutions. 
• Designing and developing machine learning pipelines in Python and deploying them in AWS/GCP, ... 
• Developing end-to-end ML production-ready solutions and visualizations. 
• Analyse large sets of time-series industrial data from various sources, such as production systems, sensors, and databases to draw actionable insights and present them via custom dashboards. 
• Communicating complex technical concepts and findings to non-technical stakeholders of the projects 
• Implementing the prototypes using suitable statistical tools and artificial intelligence algorithms. 
• Preparing high-quality research papers and participating in conferences to present and report experimental results and research findings. 
• Carrying out research collaborating with internal and external teams and facilitating review of ML systems for innovative ideas to prototype new models. 

Qualification and experience 

• B.Tech/Masters/Ph.D. in computer science, electrical engineering, mathematics, data science, and related fields. 
• 5+ years of professional experience in the field of machine learning, and data science. 
• Experience with large-scale Time-series data-based production code development is a plus. 

Skills and competencies 

• Familiarity with Docker, and ML Libraries like PyTorch, sklearn, pandas, SQL, and Git is a must. 
• Ability to work on multiple projects. Must have strong design and implementation skills. 
• Ability to conduct research based on complex business problems. 
• Strong presentation skills and the ability to collaborate in a multi-disciplinary team. 
• Must have programming experience in Python. 
• Excellent English communication skills, both written and verbal. 

Benefits and Perks

• Culture of innovation, creativity, learning, and even failure, we believe in bringing out the best in you. 
• Progressive leave policy for effective work-life balance. 
• Get mentored by highly qualified internal resource groups and opportunity to avail industry-driven mentorship program, as we believe in empowering people.  
• Multicultural peer groups and supportive workplace policies.  
• Work from beaches, hills, mountains, and many more with the yearly workcation program; we believe in mixing elements of vacation and work. 

 Hiring Process 

• Call with Talent Acquisition Team: After application screening, a first-level screening with the talent acquisition team to understand the candidate's goals and alignment with the job requirements. 
• First Round: Technical round 1 to gauge your domain knowledge and functional expertise. 
• Second Round: In-depth technical round and discussion about the departmental goals, your role, and expectations.
• Final HR Round: Culture fit round and compensation discussions.
• Offer: Congratulations you made it!  

If this position sparked your interest, apply now to initiate the screening process.

We are looking out for an iOS Developer to join the Mobile team to take end to end ownership of our iOS Consumer App. We are looking out for someone who speaks fluent Swift and loves shipping and building beautiful, maintainable and scalable apps.

Requirements:

• You have 2-6 years of experience working with Swift and Objective-C whenever you encounter the pitfalls of Swift.
• Familiarity with MVC, MVP, MVVM and VIPER architectures.
• You have worked on 2-3 production apps with MAU's in the range of 25K+.
• You love getting your hands dirty and are dealing with legacy parts of the code bases.
• You have experience building projects from scratch as well as building on top of existing code bases.
• You have handled complex views ranging from Form Heavy views to Animation Heavy views.
• You have a strong bias towards action.

Good to have:

• Experience dealing with Location Data along with Mapping interfaces like Google Maps, Map Box or MapMyIndia.
• Experience implementing CI/CD, Automated Tests and Unit Testing.
• Experience with RxSwift, Alamofire, Kingfisher, Lottie, SwiftyBeaver, Firebase SDK, Clevertap SDK and ObjectMapper.
• Implementing designs w. r. t HCI guidelines.

PEOPLESOFT FINANCIALS, PEOPLE TOOLS, SQL

• Delivering a complete Front-end application
• Ensuring high performance on mobile and desktop
• Writing tested, idiomatic, and documented JavaScript, HTML and CSS
• Coordinating the workflow between the graphic designer, the HTML coder, and yourself
• Cooperating with the back-end developer in the process of building the web service/ application
• Communicating with external web services

Technical/Functional Skills:

• 3 to 5 yrs of experience working as an Angular Developer
• Experience in Angular 7,8,9 versions are mandated.
• Proficiency in CSS, HTML, javascript
• Experience on Multi-Language is preferable
• Knowledge on Arabic design is a plus
• Experience on Components based Architecture
• Experience on CSS Grids and Flex Layout mandatory
• Well versed with coding standards
• Be able to provide effort estimations based on the customer requirements
• Experience of implementing enterprise level Angular applications and the related Architecture
• Implementation knowledge on Agile, working experience on Continuous Integration (CI) process is required
• Experience of integration with SAP is highly desirable
• Working knowledge with databases ORACLE, SQL Server, mySQL
• Be hands-on technical and should work as either individual contributor or team member
• Must have knowledge in code version mechanism using tools like TeamCity, GitHub
• Knowledge on Agile scrum and waterfall methodology
• Optimizing performance of code and reviewing code of junior developers
• Work closely with the architecture team and provide architecture inputs
• Experience with understanding of mobile related frameworks like Cordova is a plus
• Comfortable dealing with APIs and utilizing oDATA/REST / JSON interfaces
• End-to-End experience - Discovery to Deployment of Angular applications Soft Skills Required
• Good communication and interpersonal skills
• Candidates should be independent thinkers, thought leaders, good presentation and communication skills and great at solving problems