Customer Service Manager

Hello,

Greetings for the day !!!

We, Tridat Technologies Pvt Ltd hiring for Freshers & Experienced in our eCommerce vertical.

Ideal Candidate:

·        Graduate & Diploma holder candidates can only apply

·        Excellent English communication

·        Basic MS Office Knowledge

·        Internet-savvy

·        Familiar with Online Shopping

·        Flair for eCommerce

·        Flexible to work in any shifts

·        Web Research knowledge and online product research

 *CANDIDATES RESPONSIBILITIES:* 

1. Communication with Client based in India & US

2. Assist Customers with their orders and issues faced

3. Data Organization and Analysis

4. Data research through Google search Engine

5. Catalogue Management

6. Report Generation

 *BASIC REQUIREMENTS:* 

1. Excellent Written and Verbal communication skills

2. Good / working knowledge of MS Office tools (Excel, Word, Powerpoint)

3. Google search Engine knowledge

4. Knowledge of E-commerce business would be an added advantage

 *Training provided below:* 

Basic Excel - 4 days

Intermediate Excel - 3 days

Advance Excel - 3 days

Google - 3 days

E-commerce - 3 days

Induction

Interview after training 

 *Shifts:* 

8am to 10pm - General Shift (any 9hours)

6pm to 7am - Night Shift (any 9hours depends on project)

 *Benefits & Facilities:* 

Pick and Drop Facility (depends on shift timings)

Performance Bonus

Quarterly based rewards and recognition

6 months to Annual based appraisal

 *Processes in work* 

Content moderation

Customer service

Item set up

Cataloging

Thanks & Regards

Shraddha Kamble

• Job title: Academic counsellor
  Salary package: upto 2.4LPA + incentives
  Job location: Banaswadi, Bengaluru
  Job role:
  Connecting with students, understanding their education background & aspirations,
  accordingly suggesting training & placements programs to the students.
  Qualification Eligibility:
  Graduates
• Minimum 1 year experienxce required

BhaiFi is seeking a Female Customer Success Associate who will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The person will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

Responsibilities and Duties

• Provide world-class client support by working with clients to establish critical goals.
• Take ownership of the customer’s operational needs and steward throughout the organization as required.
• Analyze customer data to improve customer experience.
• Hold product demonstrations for customers.
• Responsible for customer onboarding processes.
• Evaluate and improve tutorials and other communication infrastructure.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.
• Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty
• Ensure CSATs and NPS scores are maintained Assisting Sales Team
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Patient and active listener.
• Passion for service.

Qualifications and Skills

• High computer literacy and ability to learn new software.
• Knowledge of Technology and Software Solutions.
• Bachelor’s degree or equivalent education in Computer Engineering preferred.
• Job experience of 6 months to 2 years would be preferred.
• People from the Gurgaon location would be preferred.

Roles and Responsibilities

• Manage large amounts of inbound calls/emails/chats in a timely manner
• Follow communication scripts/templates when handling different topics
• Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our contact centre database in a comprehensible way
• Meet personal/team qualitative and quantitative targets

Requirements:

• Graduate / Post- Graduate with 0-6 Months experience in a customer support role
• Exceptional active listening, verbal and written communication skills
• Proficiency with computers, especially with CRM software, and good typing skills.
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to work remotely with minimal supervision

 Excellent communication and analytical Skills 

∙ Strong leadership and management skills 

∙ Must have excellent interpersonal skills 

∙ Excellent written and verbal communication 

∙ Active listening and Problem solving skills 

∙ Ability to multitask, prioritize, and manage time effectively 

 Roles and Responsibilities: 

∙ A professional approach in answering calls and provide information  about products and services, taking input of issues and their  redressal thereof 

∙ Keep records of customer interactions, process customer accounts  and file documents 

∙ Proficiently communicating with customers electronically and taking  follow up of the procedures. 

∙ Handling customer queries regarding various products ∙ Identify and assess customer needs to achieve satisfaction ∙ Exhibiting patience in order to resolve queries in a timely manner ∙ Escalate unresolved issues to the appropriate internal teams ∙ Document knowledge in the form of solution article 

∙ Respond to customer queries in a timely and accurate way, via  phone, email or chat 

∙ Patience when handling tough cases. 

∙ Take a deep dive into product key features and have keen  insight/knowledge about the product.