Customer Service Manager

Job description:

Looking for Accounts Manager

· Interested in Product Software

Qualification:

· CA Inter/ CA Firm

Responsibilities:

• Should be able to work on Tally prime
• Be able to prepare financial statements.
• Process invoices and preparing GST and TDS returns.
• Be able to prepare month-end and year-end financial statements.
• Processing payments and invoices.
• Be able to prepare financial budgets
• Good knowledge in excel

Job Type: Full-time

Salary: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund
• Work from home

Job Type: Full-time

Benefits:

• Work from home

Salesforce Program Manager

Experience - 7+ years 

Shift Timings: 2 to 11 PM IST  

Location : Remote 

Job Description 

Mandatory Requirements: 

●7–10 years of Program Management experience 

●Ability to manage 3–5 accounts concurrently 

●Strong stakeholder management and cross-functional coordination skills 

●Excellent verbal and written communication skills 

●Expert-level proficiency in Jira and Advanced Jira reporting/dashboards 

●Good understanding of Salesforce ecosystem, modules, and integrations 

●Experience managing project teams, budgets, schedules, and delivery governance 

●Ability to work in fast-paced, high-energy environments and multitask under pressure 

●Experience leading UAT, managing test cycles, and collaborating with remote teams 

●Strong negotiation, conflict management, and leadership skills 

Optional Requirements: 

●Agile SCRUM Master Certification 

●PMP Certification 

●Salesforce.com Certifications (Admin, Sales, Service, Marketing, etc.) 

 ROLES AND RESPONSIBILITIES: 

●Create, maintain, and track project plans, schedules, and progress updates. 

●Ensure on-time and on-budget delivery while adhering to project governance and gates. 

●Track resource utilization, timesheet compliance, and alignment with budget allocations. 

●Lead and manage day-to-day execution of Salesforce-related project implementations. 

●Facilitate requirement-gathering sessions, documentation, and project deliverable creation. 

●Manage customer communication as the primary interface throughout the project lifecycle. 

●Support end-to-end implementation activities including project planning, issue/risk 

management, communication, and change management. 

●Conduct review sessions with clients and internal teams at key stages of the project. 

●Prepare and/or review test scripts for QA and UAT cycles; manage UAT execution and sign-off. 

●Develop user enablement materials such as user guides and training documentation. 

●Drive process improvements by leveraging Salesforce and business domain expertise. 

●Build trusted advisor relationships with stakeholders; provide product roadmap insights. 

●Lead conversations around scope, timelines, budget, risks, and escalations. 

●Manage remote development teams working across different time zones. 

●Adopt standardized development lifecycle processes across projects. 

Position: DevOps Engineer / Senior DevOps Engineer

Experience: 3 to 6 Years

Key Skills: AWS, Terraform, Docker, Kubernetes, DevSecOps pipeline

Job Description:

• AWS Infrastructure: Architect, deploy, and manage AWS services like EC2, S3, RDS, Lambda, SageMaker, API Gateway, and VPC.
• Networking: Proficient in subnetting, endpoints, NACL, security groups, VPC flow logs, and routing.
• API Management: Design and manage secure, scalable APIs using AWS API Gateway.
• CI/CD Pipelines: Build and maintain CI/CD pipelines with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Automation & IaC: Use Terraform and CloudFormation for automating infrastructure management.
• Containerization & Kubernetes: Expertise in Docker, Kubernetes, and managing containerized deployments.
• Monitoring & Logging: Implement monitoring with AWS CloudWatch, CloudTrail, and other tools.
• Security: Apply AWS security best practices using IAM, KMS, Secrets Manager, and GuardDuty.
• Cost Management: Monitor and optimize AWS usage and costs.
• Collaboration: Partner with development, QA, and operations teams to enhance productivity and system reliability.

About the Company

Gruve is an innovative Software Services startup dedicated to empowering Enterprise Customers in managing their Data Life Cycle. We specialize in Cyber Security, Customer Experience, Infrastructure, and advanced technologies such as Machine Learning and Artificial Intelligence. Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.

Position Summary

We are seeking a highly experienced and visionary Senior Engineering Manager – Inference Services to lead and scale our team responsible for building high-performance inference systems that power cutting-edge AI/ML products. This role requires a blend of strong technical expertise, leadership skills, and product-oriented thinking to drive innovation, scalability, and reliability of our inference infrastructure.

Key Responsibilities

Leadership & Strategy

• Lead, mentor, and grow a team of engineers focused on inference platforms, services, and optimizations.
• Define the long-term vision and roadmap for inference services in alignment with product and business goals.
• Partner with cross-functional leaders in ML, Product, Data Science, and Infrastructure to deliver robust, low-latency, and scalable inference solutions.

Engineering Excellence

• Architect and oversee development of distributed, production-grade inference systems ensuring scalability, efficiency, and reliability.
• Drive adoption of best practices for model deployment, monitoring, and continuous improvement of inference pipelines.
• Ensure high availability, cost optimization, and performance tuning of inference workloads across cloud and on-prem environments.

Innovation & Delivery

• Evaluate emerging technologies, frameworks, and hardware accelerators (GPUs, TPUs, etc.) to continuously improve inference efficiency.
• Champion automation and standardization of model deployment and lifecycle management.
• Balance short-term delivery with long-term architectural evolution.

People & Culture

• Build a strong engineering culture focused on collaboration, innovation, and accountability.
• Provide coaching, feedback, and career development opportunities to team members.
• Foster a growth mindset and data-driven decision-making.

Basic Qualifications

Experience

• 12+ years of software engineering experience with at least 4–5 years in engineering leadership roles.
• Proven track record of managing high-performing teams delivering large-scale distributed systems or ML platforms.
• Experience in building and operating inference systems, ML serving platforms, or real-time data systems at scale.

Technical Expertise

• Strong understanding of machine learning model deployment, serving, and optimization (batch & real-time).
• Proficiency in cloud-native technologies (Kubernetes, Docker, microservices architecture).
• Hands-on knowledge of inference frameworks (TensorFlow Serving, Triton Inference Server, TorchServe, etc.) and hardware accelerators.
• Solid background in programming languages (Python, Java, C++ or Go) and performance optimization techniques.

Preferred Qualifications

• Experience with MLOps platforms and end-to-end ML lifecycle management.
• Prior work in high-throughput, low-latency systems (ad-tech, search, recommendations, etc.).
• Knowledge of cost optimization strategies for large-scale inference workloads.

Position: Technicians / Riggers.

Qualification: ITI /Diploma Electrical or Electronics or technicians.

Experience: 3 years + experience Telecom field (preferably in IBS Network)

Job Description for Technicians / Riggers:-

·        Knowledge of RIL Automation tools: JPW

·        Preventive Maintenance & Corrective Maintenance of

o  IBS (Indoor Small Cell/WiFi/UBR (P2P/P2MP)) : Battery & SMPS, Electrical Panel, Energy Readings of energy meters, Earthing & Power System, Alarm extension to NOC, Security Alarm System testing.

o  Small Cell / L2 Switch / UBR All Type / WiFi : Power/CIPRI cable, GPS Connector, Antenna & LOS alignment, etc

o  SMPS Maintenance : Rectifier Ventilation cleaning, LVD/BLVD setting check, Check All Parameters visible on NOC, Hardware Replacement - Rectifier, Controller, Communication

o  Battery Maintenance : Battery Discharge test, Voltage & abnormal temperature, Earthing & Power connection.

o  Earthing Maintenance : Earth pit Measurement and Maintenance, Record Voltage between Neutral & Earthing, Check earthing bonding at all points at site.

·        Overall hygiene of site

·        Reset and/or Replacement of HW /cards - Replacing Faulty cards with Healthy Spares at site.

·        Bring faulty Module from Site to CMP - Providing data for Consumption booking in SAP.

·        Related tasks as instructed by NOC 

·        Required to climb mobile towers.

·        Tower climbing training will be provided before joining.

- Conducting a demo session with the parents and kids to explain the programs.

- Interacting with different departments to close the sales.

- Guiding the students to a brighter career path (over a video call)

- Build a repo with the customer.

LearnApp's engineers are a small group of people who directly impact the daily lives of thousands of learners across the globe. 
As a software engineer, you are the architect, designer and coder and maintainer of your project. 
In addition, you work closely with the product team to make vision become reality. 
You are dynamic and able to work well both independently and as part of a team.

At LearnApp, we leave all egos at the door and concentrate on the job at hand. 
We value passionate, down to earth, “can do” people who enjoy fine-tuning small details, without losing sight of the big picture. 
We are looking for the type of person who feels uncomfortable when a day goes by without achieving something impactful. 
Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. 
Above all else, this role requires someone who takes great pride in their work and is inspired and motivated by their role in improving the way thousands of learners receive financial literacy.

As a Backend Software Engineer, you’ll work closely with our engineers to ensure system consistency and improve user experience.

Responsibilities

- Analyze functional requirements and creation of software design
- Design and implement scalable and robust applications
- Design, develop, test, deploy, maintain, and improve software
- Design, shape and implement authentication, authorization, auditing, reporting, and API infrastructure solutions

Qualifications

- Bachelor's degree in Computer Science, a related technical field of study, or equivalent practical experience
- Experience in Object-Oriented Design and programming concepts
- A minimum of 3 years of working experience in a product oriented company
- Programming experience in NodeJS and Typescript or Javascript

Preferred Qualifications

- Experience in building cloud (SaaS) applications, particularly using AWS technologies
- Experience in building serverless applications
- Knowledge of Agile software development methodologies
- Ability to learn other coding languages as needed
- Object-oriented, database design, and SQL skills

Perks

Skills Required:
 

• Candidate should be able to generate business through online portal likes Upwork, Freelancer, People Per Hour and etc.
• Candidate Should be able to Understand client's requirements.
• Excellent written and spoken communication skills.
• Candidates must have knowledge about IT services.
• Candidates should be able to write creative proposals.
• Should be Professional and excellent at time management.
• Responsible to prepare use cases, Business Requirements Documents(BRD), System Requirements.
• Specification (SRS) documents, Wire framing of the finalized projects and other functional documents.