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Executive - SAP BASIS
- Required Skill - Operating systems & Tools (SUSE Linux 1 IBM AIX 1 IBM Spectrum i.e. IBM Tivoli)
- Should be experienced in administration of SUSE Linux, IBM AIX operating systems Have hands-on experience in managing & troubleshooting IBM Tivoli (Spectrum Protect) backup utility with SAP HANA & Sybase DB environment.
- Monitor status of BACKUPs, perform need based restore when require.
- Report & coordinate with team lead for incident management process. Take corrective actions for incidents related to OS & backup related issues.
- Desirable Skills - SAP NetWeaver BASIS Administration
- SAP user management for ABAP & Java stacks, Business Objects, Central User Management, etc.
- Maintain Roles and Authorization using PFCG
- SAP Transport Management using ST MS and ChaRMs
- Knowhow of using SAP Solution Manager for MoPZ, ITSM, CHARMS, CUA, EWA, System Monitoring and Technical Administration
- BASIS administration (monitoring & maintenance) of SAP systems at Primary & DR-sitesMonitor & Troubleshoot the performance of SAP systems, Troubleshoot issues and follow-up with End Users and Development team to resolve the issues.
- Data Volume Management activities like index quality analysis and rebuilding.
- Monitoring & control database growth and perform DBA operations as required. Monitor status of database archive logs for smooth operation of SAP systems.
Desirable Skills - Database Administration (HANA I Sybase I Oracle) Manage and maintain database for SAP and Non-SAP applications/systems Monitor, administer the database and troubleshoot database related issues.
Customer Success Specialist
Why Reelo
In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.
Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.
We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:
1. Getting people to make their first purchase.
2. Getting those people to come back and buy again (and again and again).
These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.
Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.
There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.
👉🏻 Read more on https://www.reelo.io
About the opportunity
As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.
This is a Work from Office role in Ahmedabad, Gujarat
What will you do?
- Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
- Proactively reaching out to customers to ensure they are getting success using Reelo.
- Respond professionally to incoming inquiries from your customers.
- Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
- Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
- Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
- Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.
What you need?
- Past experience in account management/client services roles across
- A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
- Excellent verbal, written communication, and presentation skills.
- Ability to respectfully handle complaints/ escalations
- A very consultative approach and passion for speaking to customers everyday
- Passion for technology and keeping up with latest trends
- Great attention to details
- Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
- Organizational skills and experience improving processes
- The ability to explain complex topics in easy to understand and concise language
- Demonstrated drive to exceed performance expectations and ability to work with change.
Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!
Job Responsibilities & Duties:
- Seminars for Career Guidance.
- Student counseling for career guidance.
- Advise students and parents about institute’s policies and procedures regarding admission, academics, and other activities.
- Maintain a database of student information, telephone logs and student feedbacks in order to generate student reports.
- Prepare reports and proposals, and respond to inquiries from students and external agencies.
- Tele calling to Potential Students for career guidance.
- Invite Potential Students for campus visit and admission Process (Entrance test, GDPI & Final Admission)
- Accepting and filtering student applications
- Processing student registration and payment
- Communicate with applicants about their application status, including acceptance/rejection
- Performs miscellaneous job-related duties as assigned.
- Content Development for E-Mails, Broachers & Websites
Minimum Job Requirements:
- Bachelor's degree; at least 3 year of experience directly related to the duties and responsibilities specified.
- Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.
Knowledge, Skills and Abilities Required:
- Ability to develop and deliver presentations.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Ability to gather data, compile information, and prepare reports.
- Ability to communicate effectively, both orally and in writing.
- Knowledge of student admission and retention issues.
- Knowledge of the broad spectrum of available university academic units, curricula, and programs.
- Ability to develop, plan, and implement short- and long-term goals.
- Organizing and coordinating skills.
- Skill in the use of computerized systems and databases.
- Ability to design and write promotional material.
- Ability to evaluate student transcripts and/or records.
- Knowledge of Institute admissions policies, standards, and procedures.
Key Skills :
- Good understanding and experience of HTML / CSS / JavaScript.
- Hands-on experience with ES6 / ES7 / ES8 features.
- Thorough understanding of the Request Lifecycle (including Event Queue, Event Loop, Worker Threads, etc).
- Familiarity with security principles including SSL protocols, data encryption, XSS, CSRF.
- Expertise in Web Services / REST APIs will be beneficial.
- Proficiency in Linux and deployment on Linux are valuable.
- Knowledge about ORM like Sequelize and ODM like Mongoose and the ability to handle DB transactions is a necessity.
- Experience with Angular JS / React JS will be an added advantage.
- Expertise with RDBMS like MySQL / PostgreSQL will be a plus.
- Knowledge of AWS services like S3, EC2 will be helpful.
- Understanding of Agile and CI/CD will be of value.
• Developing back-end components to improve responsiveness and overall performance
• Integrating user-facing elements into applications
• Test and debug programs
• Improve functionality of existing systems
• Implement security and data protection solutions
• Assess and prioritize feature requests
• Coordinate with internal teams to understand user requirements and provide technical
solutions
- Work with development teams and product managers to create software solutions.
- Design client-side and server-side architecture.
- Build the front-end of applications.
- Develop and manage well-functioning databases and applications.
- Write effective APIs.
- Test software to ensure responsiveness and efficiency.
- Troubleshoot, debug and upgrade software.
- Create security and data protection settings.
- Build features and applications with a mobile responsive design.
- Write technical documentation.
- Work with data scientists and analysts to improve the software.
Qualifications:
Degree in Computer Science, Software Engineering or relevant field.
Experience with Java, Spring, and Restful API's.
Experience with Database development (MySQL, Postgres, etc).
Proven experience as a Full Stack Developer or similar role. Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, jQuery).
Knowledge of multiple back-end languages (e.g. Java, Python) and JavaScript frameworks (e.g. Angular, React, Node.js).
Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache), and UI/UX design.
Experience with AWS or other cloud environments
- Acquiring a deep understanding of our tech product, CKKA Lite.
- Conduct market research to identify selling possibilities and evaluate customer needs
- Actively seek out new sales opportunities through cold calling, networking and social media
- Set up meetings with potential clients and listen to their wishes and concerns
- Deliver appropriate presentations on products
- Create frequent reviews and reports of sales
- Participate on behalf of the company in exhibitions or conferences
- Negotiate/close deals and handle complaints or objections
- Collaborate with team members to achieve better results
- Gather feedback from customers or prospects and share with internal teams
This position will be part of the core development team working closely with various stakeholders to test functionality critical to our business success. This role will design, implement and execution manual and automation test cases and the relevant tools.
Roles and Responsibilities:
• Perform functional, system, integration, certification, user acceptance and regression testing by creating and executing manual test cases and test plans.
• Perform automated testing utilizing the company tool, Eggplant, (or a similar tool) to write and execute the required scripts.
• Work with Business Analysts and Product Managers to ensure complete understanding of the software requirements that need to be tested.
• Monitor outstanding QA issues so they progress in a timely manner and are completed within the release schedules as defined by Product Management.
• Recommend program improvements or corrections to Product Management and/or
Development staff. Ensure compliance with local, state and national standards, legislation and regulations.
• Assist Business Analysts and Product Managers with documentation of software.
• Collect and report testing results and metrics to all stakeholders as warranted.
• Abide by quality controls and Software Development Life Cycle procedures.
• Set up and configure test environments.
• Assist in post-implementation and production support as required.
• Keep current on product trends and technology innovations.
• Perform any other job-related tasks as requested by management.
Technical Skills:
• Experience analysing/testing system and application failures and being able to report those failures with specific details.
• Experience in the creation of test plans, test suites and test cases so they cover all aspects of a project and are reusable by other team members.
• Experience with automated testing utilizing a tool such as Eggplant preferred but not required.
• Experience with TDS Products preferred but not required.
• Experience in all aspects of the pharmacy industry.
• Experience testing in Agile Environment, Scrum or Rapid Application Development
Methodologies preferred but not required.
• Understanding of the Software Development Life Cycle preferred but not required.
• Experience with Microsoft Azure DevOps preferred but not required.
Specialized Skills:
• Strong analytical, troubleshooting skills.
• Quality – Demonstrates accuracy, thoroughness, and attention to detail, looks for ways to
improve and promote quality and applies feedback to improve performance.
• Quantity – Meets productivity standards, completes work in a timely manner and strives to increase productivity.
• Dependability – Follows instructions, responds to management direction, and completes tasks on time.
• Innovation – Displays original thinking and creativity, meets challenges with resourcefulness and presents ideas and information in a manner that receives others’ attention.
• Ability to work independently and within a team environment.
• Excellent verbal and written communication in English.
Professional Experience:
3+ years’ experience
Qualification:
BE(CSE) B. Tech, MTech, M.Sc., B.Sc. (IT), ME, M.Sc. (CS), MCA
Perks:
• Monday to Friday – 5 Days work schedule
• Health insurance benefits
• Accidental and disability insurance benefits
• Opportunity to grow and promote from within
• Staff development activities
- Proficient with Objective-C or Swift, Realm
- Experience with iOS frameworks such as Core Data, Core Animation, etc.
- Experience with offline storage, threading, and performance tuning
- Familiarity with RESTful APIs to connect iOS applications to back-end services
- Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)