Digital Marketing Manager

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Hiring : Salesforce CPQ Developer 

Experience : 6+ years

Shift timings : 7:30PM to 3:30AM

Location : India (Remote) 

Key skills: CPQ steel brick , Billing sales cloud , LWC ,Apex integrations, Devops, APL, ETL Tool

Design scalable and efficient Salesforce Sales Cloud solutions that meet best practices and business requirements.

Lead the technical design and implementation of Sales Cloud features, including CPQ, Partner Portal, Lead, Opportunity and Quote Management.

Provide technical leadership and mentorship to development teams. Review and approve technical designs, code, and configurations.

Work with business stakeholders to gather requirements, provide guidance, and ensure that solutions meet their needs. Translate business requirements into technical specifications.

Oversee and guide the development of custom Salesforce applications, including custom objects, workflows, triggers, and LWC/ Apex code.

Ensure data quality, integrity, and security within the Salesforce platform. Implement data migration strategies and manage data integrations.

Establish and enforce Salesforce development standards, best practices, and governance processes. Monitor and optimize the performance of Salesforce solutions, including addressing performance issues and ensuring efficient use of resources.

Stay up-to-date with Salesforce updates and new features. Propose and implement innovative solutions to enhance Salesforce capabilities and improve business processes.

Document design, code consistently throughout the design/development process

Diagnose, resolve, and document system issues to support project team.

Research questions with respect to both maintenance and development activities. 

Perform post-migration system review and ongoing support.

Prepare and deliver demonstrations/presentations to client audiences, professional seniors/peers

Adhere to best practices constantly around code/data source control, ticket tracking, etc. during the course of an assignment

Skills/Experience:

Bachelor’s degree in Computer Science, Information Systems, or related field.

6+ years of experience in architecting and designing full stack solutions on the Salesforce Platform.

Must have 3+ years of Experience in architecting, designing and developing Salesforce CPQ (SteelBrick CPQ) and Billing solutions.

Minimum 3+ years of Lightning Framework development experience (Aura & LWC).

CPQ Specialist and Salesforce Platform Developer II certification is required.

Extensive development experience with Apex Classes, Triggers, Visualforce, Lightning, Batch Apex, Salesforce DX, Apex Enterprise Patterns, Apex Mocks, Force.com API, Visual Flows, Platform Events, SOQL, Salesforce APIs, and other programmatic solutions on the Salesforce platform.

Experience in debugging APEX CPU Error, SOQL queries Exceptions, Refactoring code and working with complex implementations involving features like asynchronous processing

Clear insight of Salesforce platform best practices, coding and design guidelines and governor limits.

Experience with Development Tools and Technologies: Visual Studio Code, GIT, and DevOps Setup to automate deployment/releases.

Knowledge of integration architecture as well as third-party integration tools and ETL (Such as Informatica, Workato, Boomi, Mulesoft etc.) with Salesforce

Experience in Agile development, iterative development, and proof of concepts (POCs).

Excellent written and verbal communication skills with ability to lead technical projects and manage multiple priorities in a fast-paced environment.

Summary

We are seeking a skilled and experienced Business Analyst cum Project Manager to lead the delivery of digital solutions across diverse projects. This hybrid role requires a professional who can effectively bridge business needs with technical execution, manage project timelines, and ensure successful outcomes through structured methodologies.

Key Responsibilities

• Lead end-to-end project delivery, from initiation to closure, ensuring alignment with business goals.
• Gather, analyze, and document business requirements and translate them into clear user stories and functional specifications.
• Manage project plans, timelines, risks, and deliverables using Agile, Waterfall, or hybrid methodologies.
• Facilitate stakeholder meetings, workshops, sprint planning, and retrospectives.
• Collaborate with cross-functional teams including developers, testers, and business stakeholders.
• Conduct user acceptance testing (UAT) and ensure solutions meet business expectations.
• Coordinate and support testing activities, including functional, integration, and compliance-related testing.
• Maintain comprehensive documentation including business process models, user guides, and project reports.
• Monitor project progress and provide regular updates to stakeholders.

Required Skills & Experience

• Minimum 5 years of experience in a combined Business Analyst and Project Manager role.
• Strong understanding of SDLC, Agile, Waterfall, and hybrid project delivery frameworks.
• Proficiency in tools such as Jira, Azure DevOps, Microsoft Power Platform, Visio, PowerPoint, and Word.
• Experience with UML modeling (Use Case, Sequence, Activity, and Class diagrams).
• Hands-on experience in testing, including ISO standards–related projects and other compliance or regulatory-driven initiatives.
• Strong analytical, problem-solving, and conceptual thinking skills.
• Excellent communication and stakeholder management abilities.
• Ability to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with UX principles and customer journey mapping concepts.

Preferred Qualifications

• Bachelor’s degree in Business, Information Systems, Computer Science, or a related field.
• Experience working with remote and cross-functional teams.
• Exposure to data-driven decision-making and digital product development.
• Prior involvement in quality assurance, audit preparation, or ISO certification support projects is an added advantage.

Note

This is an immediate requirement. The position will be initially offered as a contract role and is expected to be converted to a permanent position based on performance and business requirements.

🚀 We Are Hiring – Sr. Network Engineer | Ahmedabad

Looking for a strong Network Specialist who can manage core switches, firewalls, storage & servers with hands-on experience in L3 configuration.

If you are someone who loves solving network challenges and ensuring zero downtime — this role is for you!

📌 Key Requirements:

• Manage Core Network Switches

• Network Topologies & Storage Management

• Event & Hardware Log Monitoring

• Domain Server Knowledge

• Multiple ISP & Failover Handling

• Firewalls & VMware Knowledge

• Minimum 3 Years Experience in L3 Switch Configuration

• Male Candidate Only

📍 Location: Ahmedabad

Are you passionate about backend development and building scalable applications? Join our growing team!

Technical Skills:

• Extensive experience in programming/scripting languages and frameworks in at least two Node.js, Java Springboot, and Python.
• Understanding of architectural patterns like Flux and MVC is a desirable
• Work experience in REST API service, Socket connections, and mechanisms to handle real-time async data is important.
• Strong knowledge in OOPS, GIT, SQL/nonSQL DB (such as Elastic DB, Mongo DB, MySQL), Design Patterns
• Preferred to have experience with microservices, API gateway, AAA service
• Good knowledge of coding standards, design patterns, unit testing frameworks, TDD, CI/CD practices.

Must have previous experience in leading a team-

• Experience with RESTful web services, CSS, and HTML5 is desirable-
• Experience with designing and building APIs with REST/Microservices
• Good to know about AWS Lambda & supporting configuration knowledge. Knowledge of any of the serverless frameworks like Serverless, AWS SAM would be an advantage.-
• Good to know of API Gateway and CloudFront.-

👉 Required Skills:

• Strong experience with Node.js
• Hands-on expertise in Payment Gateway Integration
• Proficient in MySQL Database Management
• Knowledge of Socket Programming is a big plus!

EXCELLENT OPENING FOR USA ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the US. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 7:30 PM - 5:00 AM (Night Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team

JOB DETAILS

Job Title: Call Associate Executive required For US Energy Sales Process | Night Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the USA Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Role

We are looking for a Growth hacker to join the core team. The role will start off as a strong individual contributor and later involve building the team as well as we scale. It will mean taking on full responsibility for driving revenue through ideas and actions that help meet brand, product and business objectives.

Key Work Areas

• Evaluate and enhance end-to-end customer experience across multiple channels and customer touch points
• Test and optimize marketing tactics for customer acquisition, retention and conversion rate optimization
• Manage, optimise and execute multi-channel marketing and retargeting campaigns
• Analyse own content stream to optimise content strategy
• Write crisp copy with quick turn-around time
• Optimise listing for e-commerce marketplaces  
• Draw insights from product sales data for product portfolio optimisation

• Build data pipelines for structured/unstructured, real-time/batch, events/synchronous/asynchronous using MQ, Kafka, Steam processing using Java / Python
• Design the Data stores for Big Data systems with expertise in Cassandra, HBase
• Implementation of Indexing and Search using Elasticsearch
• Setup and Deployment of Cassandra, Elasticsearch clusters

• Strong hands-on experience with Cassandra, data modeling, data replication, clustering, indexing for handling for large data sets
• Experience with SQL, NoSQL, relational database design, and methods for efficiently retrieving data for Time Series Analytics
• Strong understanding of CQL, Data Modeling in-order to achieve highly performant data access
• Strong experience in data modeling in Cassandra to design efficient storage model to meet variety of business needs
• Should have Elasticsearch skill with significant experience working with large Elasticsearch clusters, cluster performance optimisation, capacity planning, enhancing monitoring capabilities for early issue detection, driving operational readiness and ongoing maintenance
• Strong hands-on experience of programming with Java / Python
• Ability to troubleshoot and investigate stability, performance issues