Netsuite Technical Consultant

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Role: Visual/Graphic Designer

Rite KnowledgeLabs is hiring a Graphic Designer to create visually compelling brand and marketing designs for top MNCs and Indian brands. 

This full-time, onsite role in Mumbai is ideal for someone with a strong aesthetic sense, a passion for design, and the ability to translate ideas into impactful visuals. You’ll design for both digital and print media, craft brand stories through graphics, and collaborate closely with the content and digital teams to bring concepts to life. 

If you’re ready to create work that blends creativity with strategy, apply now! 

Key Responsibilities

• Create designs for digital campaigns, social media, presentations, brochures, infographics, and marketing collateral. 
• Develop creative concepts and visual assets that align with brand guidelines and project objectives. 
• Translate business and content strategies into visually engaging stories. 
• Collaborate with the content, marketing, and web design teams to ensure design consistency. 
• Adapt and optimize designs for multiple formats (web, social, print). 
• Present design ideas and rationales to internal teams and clients. 

Key Requirements

• Design Expertise: Strong portfolio in graphic design, including digital creatives, print materials, branding, and marketing communication. 
• Technical Skills: Proficient in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and tools like Canva or Figma (added advantage). 
• Creative Proficiency: Solid grasp of color theory, typography, layout design, illustration, and visual hierarchy. 
• Adaptability: Ability to design for diverse formats — from social media graphics to corporate presentations. 
• Attention to Detail: Keen eye for aesthetics, balance, and brand alignment. 

Qualifications 

• Educational Background: Bachelor’s degree/diploma in Graphic Design, Visual Arts, Commercial Art, Fine Arts, or a related field from a reputed design school. 
• Professional Experience: 0–3 years of experience in graphic design for digital and/or print media. 
• Freshers with a strong design portfolio are welcome. 

Compensation 

Competitive, as per industry standards. 

About Rite Knowledgelabs

Rite KnowledgeLabs is a content-first, full-service digital agency trusted by leading global and local corporations. We specialize in building and amplifying corporate and brand reputations through thought leadership-driven digital assets. Our focus on strategy and genuine storytelling ensures impactful execution and long-term client success. 

📍Location – Mumbai, Work From Office, Monday to Friday, 9.30 to 6.30pm 

Company Description

YoHo Designs Pvt Ltd is a start-up interior design company located in Bengaluru. YoHo aims to provide affordable and durable solutions for every person's unique interior design preferences, reflecting creativity, and exceptional taste. Building a brand worth $100 million in only two years is our focus, and we have already succeeded in multiple businesses, such as hotel chains across Bengaluru, pubs, restaurants, automated laundry operations, and real estate. We aspire to grow to 100 employees with three experience centers in Bengaluru in the next year, with plans to expand into multiple new cities.

Role Description

This is a full-time on-site Senior Interior Design role located in Bengaluru. As a Senior Interior Designer at YoHo Designs Pvt Ltd, you will be responsible for overseeing the project's design phase, working with clients to understand their needs and create designs that meet them, and leading a team of junior designers. You will also be tasked with preparing and presenting design proposals, creating designs suitable for space planning, and conducting site visits to ensure proper alignment with design specifications.

Qualifications

• Bachelor's or Master's degree in interior design or architecture
• 2+ years of experience in an interior design role or similar position
• Expertise in utilizing design software like AutoCAD, SketchUp, and 3D Studio Max, as well as photography, verbal, and written communication skills
• Ability to multitask and manage multiple projects effectively, working autonomously as well as collaborating with others as a team
• Demonstrated ability to meet project deliverables on time and under budget while also maintaining client satisfaction

Job Title : Java Full Stack Developer (React & Java )

Experience : 4 to 7 Years

Location : Pune / Chennai/Hyderabad

Notice Period : Within 15 days

Job Description :

Looking for passionate Java Full Stack Developers with strong expertise in React and Spring Boot Microservices to join our dynamic team. If you are looking for a challenging role in a collaborative environment and are ready to join immediately, we would love to hear from you!

Key Responsibilities :

- Design, develop, and maintain scalable web applications using Java, Spring Boot, and Microservices architecture.

- Build responsive and dynamic front-end interfaces using React.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure the performance, quality, and responsiveness of applications.

- Write clean, maintainable, and efficient code following best practices.

- Participate in code reviews, unit testing, and integration testing.

- Troubleshoot and resolve technical issues across the full stack.

Required Skills :

- 4+ years of Front-end development experience with React.js.

- hands-on experience in Java Full Stack Development.

- Strong proficiency in Spring Boot, RESTful APIs, and Microservices.

- Solid understanding of HTML5, CSS3, JavaScript, and TypeScript.

- Experience with SQL/NoSQL databases (e.g., MySQL, MongoDB).

- Familiarity with CI/CD pipelines, Git, and Agile methodologies.

- Excellent problem-solving and communication skills.

Job Responsibilities -

● Identifying and onboarding the potential DSAs and Channel partners from open market

● Build and strengthen relationships with new and existing partners to drive business targets

● Provide day to day operational support to your channel partners

● Responsible for driving monthly sales targets and respective business metrics

Job Requirements -

● Excellent sales skills, e.g. rapport building and negotiation skills

● Good written and verbal communication skills

● Should have prior experience in NBFC and DSA preferably in mortgages (Home loan and

LAP)

● Own Conveyance and strong local industry network are preferred for this role

● Fluency in the regional language will be an additional benefit

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

We are looking for a Full Stack Developer to produce scalable software solutions. You'll be part of a cross-functional team that's responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you. 

Roles & Responsibilities:

Main objectives:

1. Delivery of working software according to specifications

2. Providing clarity on progress of development work

3. Assisting team members by sharing knowledge and coaching

4. Suggest process improvements with regards to team collaboration 

5. Client Interaction and understand their requirements.

Requirements:

1. Bachelor's degree in software engineering or similar.

2. 2+ years of development experience with .NET programming Language -  C# & VB.NET

3. 2+ years of development experience with Reactjs/Angular programming Language.

4. Experiencing in setting up CI/CD workflows

5. Experience in drafting solution architecture

6. Excellent written and verbal communication skills in English.

Expertise & Experience:

1. Understanding applications architecture which are built on C# & VB.NET & Reactjs/Angular.

2. In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

3. Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.

5. Experience with user interface design.

6. Experience with browser-based debugging and performance testing software.

7. Experience in using Linux based development environments using GitHub and CI/CD.

8. Upgrading, configuring and debugging existing systems.

9. Atlassian stack (JIRA/Confluence)

10. Experience in how to work with legacy code and get knowledge.

11. Experience with creating and automating testing.

12. Experience in containers (Docker / Kubernetes)

13. Experience in SQL/MySQL/MongodB and/or NoSQL skills.

14. Experience in REST APIs.

15. Providing technical support for Web, Desktop and Mobile applications.

16. Write clean and scalable code using .net language.

Location: Hyderabad

About InnoMick Technology Private Limited: 

InnoMick Technology is a global software services company providing custom technology solutions. Combining proven expertise in technology and an understanding of emerging business domains, we deliver a range of services that include e-business solutions, strategic consulting, maintenance, and product development. Our aim is to offer the rapid delivery of innovative, business applications with an emphasis on high quality and cost effectiveness. At each stage of the development process, our emphasis is to deliver a quality and rich user experience.

About PoshVine: 

PoshVine aspires to become the world's leading transaction-driven loyalty and engagement platform by providing a mutually beneficial ecosystem for people, banks and retailers. Our products around programmatic offers, rewards, and loyalty help retailers increase contextual engagement and financial institutions increase share of spends, while end-users maximize their rewards and savings. PoshVine works with all the global payment networks and many marquee financial institutions, including 7 of the top 10 banks in India. 

Frontend at PoshVine:

We are building super-slick, easy-to-use rewards and loyalty experiences inbuilt in banking and payment journeys. The frontend team at PoshVine strives to build solid frontend foundations, infrastructure and top-notch experiences.

We are looking for passionate, collaborative, and empathetic Frontend Developers (team-leads and individual contributors) to join us, help create outstanding user experiences leading to high customer delight and help build the future of payment-linked loyalty and engagement. You can expect:

• Freedom to evaluate and introduce new tools, libraries and coding standards.
• Work on developer productivity and platform tooling.
• Evangelise tech and share knowledge in internal and external forums.
• Contribute to Product and Design ideas and implement them like it’s your own product. 

Roles & Responsibilities: 

1. Architect and implement various engineering initiatives like tooling, config driven systems, common libraries, etc.
2. Collaborate with senior leaders of the company, the engineering team and designers, and take end-to-end ownership of the frontend development charter and initiatives. 
3. Proficiency with Javascript fundamentals, Object oriented programming and Web concepts.
4. Proficiency with AngularJS, or any other frontend framework.
5. Develop frontend application features of PoshVine's enterprise dashboards to make them more modular and consumer-facing bank / fintech app integrations more delightful.. 
6. Can work independently and go from zero to production in weeks.
7. Collaborate the workflow with back-end developers and UX designers to connect web applications to backend services with RESTful APIs. Write functional requirement documents and guides.

You’ll be a good fit if: 

1. You’re awesome at JavaScript. We prefer people who are strong in web concepts and fundamentals, and are open to learning any framework/library.
2. You have the ability to build features from scratch which are modular and scalable, and can deliver it end-to-end.
3. You have demonstrated experience in creating front end applications using Angular and/or React, HTML5, CSS3, Jquery, Bootstrap, Backbone.js, Semantic UI, Postgres, etc. Our current platforms are mostly Angular 8+ in frontend and Ruby on Rails / PostgreSQL / MongoDB on backend. 
4. You are comfortable working on CI/CD toolchain, Kubernetes, etc.
5. You are willing to explore new frameworks and languages while bringing in expertise and customer-centric usability best practices.