11+ Solution management Jobs in Bangalore (Bengaluru) | Solution management Job openings in Bangalore (Bengaluru)

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Job Title: QA Tester – FinTech (Manual + Automation Testing)

Location: Bangalore, India

Job Type: Full-Time

Experience Required: 3 Years

Industry: FinTech / Financial Services

Function: Quality Assurance / Software Testing

About the Role:

We are looking for a skilled QA Tester with 3 years of experience in both manual and automation testing, ideally in the FinTech domain. The candidate will work closely with development and product teams to ensure that our financial applications meet the highest standards of quality, performance, and security.

Key Responsibilities:

• Analyze business and functional requirements for financial products and translate them into test scenarios.
• Design, write, and execute manual test cases for new features, enhancements, and bug fixes.
• Develop and maintain automated test scripts using tools such as Selenium, TestNG, or similar frameworks.
• Conduct API testing using Postman, Rest Assured, or similar tools.
• Perform functional, regression, integration, and system testing across web and mobile platforms.
• Work in an Agile/Scrum environment and actively participate in sprint planning, stand-ups, and retrospectives.
• Log and track defects using JIRA or a similar defect management tool.
• Collaborate with developers, BAs, and DevOps teams to improve quality across the SDLC.
• Ensure test coverage for critical fintech workflows like transactions, KYC, lending, payments, and compliance.
• Assist in setting up CI/CD pipelines for automated test execution using tools like Jenkins, GitLab CI, etc.

Required Skills and Experience:

• 3+ years of hands-on experience in manual and automation testing.
• Solid understanding of QA methodologies, STLC, and SDLC.
• Experience in testing FinTech applications such as digital wallets, online banking, investment platforms, etc.
• Strong experience with Selenium WebDriver, TestNG, Postman, and JIRA.
• Knowledge of API testing, including RESTful services.
• Familiarity with SQL to validate data in databases.
• Understanding of CI/CD processes and basic scripting for automation integration.
• Good problem-solving skills and attention to detail.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Exposure to financial compliance and regulatory testing (e.g., PCI DSS, AML/KYC).
• Experience with mobile app testing (iOS/Android).
• Working knowledge of test management tools like TestRail, Zephyr, or Xray.
• Performance testing experience (e.g., JMeter, LoadRunner) is a plus.
• Basic knowledge of version control systems (e.g., Git).

You will be responsible for building and maintaining highly scalable data infrastructure for our cloud-hosted SAAS product. You will work closely with the Product Managers and Technical team to define and implement data pipelines for customer-facing and internal reports.

• Design and develop resilient data pipelines.
• Write efficient queries to fetch data from the report database.
• Work closely with application backend engineers on data requirements for their stories.
• Designing and developing report APIs for the front end to consume.
• Focus on building highly available, fault-tolerant report systems.
• Constantly improve the architecture of the application by clearing the technical backlog. 
• Adopt a culture of learning and development to constantly keep pace with and adopt new technolgies.

An enthusiastic individual with the following skills. Please do not hesitate to apply if you do not match all of it. We are open to promising candidates who are passionate about their work and are team players.

• Education - BE/MCA or equivalent
• Overall 8+ years of experience
• Expert level understanding of database concepts and BI.
• Well verse in databases such as MySQL, MongoDB and hands on experience in creating data models. 
• Must have designed and implemented low latency data warehouse systems.
• Must have strong understanding of Kafka and related systems.
• Experience in clickhouse database preferred.
• Must have good knowledge of APIs and should be able to build interfaces for frontend engineers.
• Should be innovative and communicative in approach
• Will be responsible for functional/technical track of a project

You will work with a top-notch tech team, working closely with the CTO and product team.  

A wholesome opportunity in a fast-paced environment that will enable you to juggle between concepts, yet maintain the quality of content, interact, and share your ideas and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Xoxoday.

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund II, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2000 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, New Delhi.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. We however assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

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Job Location: Bangalore/Udupi/Mumbai

About Company

Robosoft is a full-service digital transformation company, with a vision to Simplify Lives. We offer end-to-end solutions in Product Advisory, Design, Engineering, and Analytics.  The delightful, intuitive digital experiences we craft help enterprises offer great customer experiences and drive brand preference. In 1996, our first customer was Apple Inc. Since then, with 25 years of experience in software development, we have played an active role in the ever-changing world of digital experiences - from mobile app development to emerging technologies in digital experiences.1000+ employees based in Udupi, Bangalore, and Mumbai.

The acquisition of Robosoft with TechnoPro in Aug-21 is giving us more value and scalability to grow at a faster pace.  We have partnered with several prestigious brands across the globe including Discovery, ESPN, AAA, HP, McDonald’s India, Paytm, NDTV, Viacom18, Disney, BSI and more. We have crafted over 2000 digital experiences and our apps have garnered over a billion downloads. Our clients are spread across diverse domains - Banking & Financial Services, E-commerce & Retail, Media & Entertainment, Healthcare & Pharma to name a few. 

Voted ‘Mobile App Development Company of the Year’ at the Amazon Mobility Awards, our other prestigious awards include Top Wearable App Developers, Best UX Design Agency 2020, ‘Products, Upgrades, and Innovation of the Year'​ at CEO World Awards, Best of App Store, Apple Design Award, BAFTA, Stevie Gold Winner at American Business Awards to name a few.

 Mission: Simplifying lives through delightful digital experiences

Passion for all things Mobile and have built complex Mobile Applications with React Native for at least 2 years. Have shipped apps on either the iOS App Store or Android Play Store, and are intimately familiar with their workflows. Comfortable with jest for writing unit and integration tests / appium for end-end testing. Intuition for usability and UI design, with an ability to balance polish with the constraints of timing and scope. Curiosity to remain updated with the newest technologies and frameworks. Comfort with any of WebRTC/Backend Stack/React JS is a strong plus. Most importantly, love coding!

Ensures the Daily/Weekly/Monthly reporting are sent timely

Ensure Accuracy of data reported

Updates and analyzes monthly billing hours reports

Prepares daily status report to keep a check on internal targets

Review the collated data to drive inferences and trends to improve process performance.

Analyzes productivity and inquires into the causes of slippages.
Attends weekly review meetings with clients on various reports.

Customizes reports as required by clients.

Audits all MI prepared by the Executives

Ability to make things with in the TAT and SLA

Ensure data protection for all MI

Ensure controlled access levels for all stakeholders accessing the MI Folder

Hand of experience in advance Excel