2+ Solution management Jobs in Bangalore (Bengaluru) | Solution management Job openings in Bangalore (Bengaluru)

As an Engagement Manager at Quantiphi, you will be a critical bridge between our clients and our delivery teams. You will be responsible for understanding client needs, shaping solutions, and ensuring the successful delivery of professional services engagements. This role requires a blend of technical acumen, client-facing communication, and operational management to drive successful outcomes and foster strong client relationships.

Key Responsibilities

Client Engagement & Requirements Gathering

• Act as the primary point of contact for key stakeholders throughout the engagement lifecycle.
• Lead discovery sessions to thoroughly understand client business challenges, technical requirements, and desired outcomes.
• Translate complex client needs into clear, actionable requirements and user stories.
• Proactively identify opportunities to add value and expand services based on client needs.

Solutioning & Strategy

• Collaborate with technical architects and subject matter experts to develop initial solution approaches and proposals.
• Provide basic solutioning guidance, outlining technical feasibility and potential approaches for Machine Learning, Software Development, and Data Analytics projects.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.

Engagement Management & Delivery Oversight

• Plan, execute, and oversee professional services engagements from initiation to closure.
• Define project scope, objectives, deliverables, and success criteria in collaboration with clients and internal teams.
• Manage project budgets, and resources effectively, ensuring projects are delivered on time and within scope.
• Proactively identify and mitigate risks, escalating issues as necessary to ensure smooth project progression.

Resource Fulfillment & Operations

• Work closely with talent acquisition and resource management teams to identify, vet, and onboard suitable candidates (BAs, Senior BAs, Developers, Architects etc.) for project roles across Geographies.
• Ensure the right technical skills and experience are matched to client requirements.
• Oversee the operational aspects of resource deployment and team management.

Reporting & Communication

• Establish and maintain robust reporting mechanisms to track project progress, performance metrics, and client satisfaction.
• Provide regular, transparent updates to clients and internal stakeholders on engagement status, risks, and achievements.
• Prepare comprehensive status reports, and post-mortem analyses.

Must Have Skills

• Technical Acumen: Good understanding of Machine Learning, Software Development, and Data Analytics concepts, knowledge of AWS services. Ability to grasp technical details and discuss solutions with both technical and non-technical stakeholders.
• Requirements Gathering & Solutioning: Proven ability to lead requirement gathering sessions, define problem statements, and contribute to basic solution design.
• Engagement Management: Experience in managing professional services engagements, including scope, timeline, budget, and resource management.
• Communication & Client Management: Exceptional verbal and written communication skills. Ability to articulate complex ideas clearly, manage client expectations, and build strong, trusting relationships.
• Reporting & Documentation: Proficient in creating detailed project plans, status reports, business requirement documents, and other project artifacts.
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to develop creative and practical solutions.
• Agile Methodologies: Good understanding and application experience of Agile and Scrum-based development methodologies.

Good to Have Skills

• Experience in other domains (Healthcare / Retail / FSI / Others).
• Experience in a service-based industry.
• Go-getter attitude with a proactive approach to identifying and resolving challenges. 

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.