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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

MUST-HAVES:

• LLM, AI, Prompt Engineering LLM Integration & Prompt Engineering
• Context & Knowledge Base Design.
• Context & Knowledge Base Design.
• Experience running LLM evals

NOTICE PERIOD: Immediate – 30 Days

SKILLS: LLM, AI, PROMPT ENGINEERING

NICE TO HAVES:

Data Literacy & Modelling Awareness Familiarity with Databricks, AWS, and ChatGPT Environments

ROLE PROFICIENCY:

Role Scope / Deliverables:

• Scope of Role Serve as the link between business intelligence, data engineering, and AI application teams, ensuring the Large Language Model (LLM) interacts effectively with the modeled dataset.
• Define and curate the context and knowledge base that enables GPT to provide accurate, relevant, and compliant business insights.
• Collaborate with Data Analysts and System SMEs to identify, structure, and tag data elements that feed the LLM environment.
• Design, test, and refine prompt strategies and context frameworks that align GPT outputs with business objectives.
• Conduct evaluation and performance testing (evals) to validate LLM responses for accuracy, completeness, and relevance.
• Partner with IT and governance stakeholders to ensure secure, ethical, and controlled AI behavior within enterprise boundaries.

KEY DELIVERABLES:

• LLM Interaction Design Framework: Documentation of how GPT connects to the modeled dataset, including context injection, prompt templates, and retrieval logic.
• Knowledge Base Configuration: Curated and structured domain knowledge to enable precise and useful GPT responses (e.g., commercial definitions, data context, business rules).
• Evaluation Scripts & Test Results: Defined eval sets, scoring criteria, and output analysis to measure GPT accuracy and quality over time.
• Prompt Library & Usage Guidelines: Standardized prompts and design patterns to ensure consistent business interactions and outcomes.
• AI Performance Dashboard / Reporting: Visualizations or reports summarizing GPT response quality, usage trends, and continuous improvement metrics.
• Governance & Compliance Documentation: Inputs to data security, bias prevention, and responsible AI practices in collaboration with IT and compliance teams.

KEY SKILLS:

Technical & Analytical Skills:

• LLM Integration & Prompt Engineering – Understanding of how GPT models interact with structured and unstructured data to generate business-relevant insights.
• Context & Knowledge Base Design – Skilled in curating, structuring, and managing contextual data to optimize GPT accuracy and reliability.
• Evaluation & Testing Methods – Experience running LLM evals, defining scoring criteria, and assessing model quality across use cases.
• Data Literacy & Modeling Awareness – Familiar with relational and analytical data models to ensure alignment between data structures and AI responses.
• Familiarity with Databricks, AWS, and ChatGPT Environments – Capable of working in cloud-based analytics and AI environments for development, testing, and deployment.
• Scripting & Query Skills (e.g., SQL, Python) – Ability to extract, transform, and validate data for model training and evaluation workflows.
• Business & Collaboration Skills Cross-Functional Collaboration – Works effectively with business, data, and IT teams to align GPT capabilities with business objectives.
• Analytical Thinking & Problem Solving – Evaluates LLM outputs critically, identifies improvement opportunities, and translates findings into actionable refinements.
• Commercial Context Awareness – Understands how sales and marketing intelligence data should be represented and leveraged by GPT.
• Governance & Responsible AI Mindset – Applies enterprise AI standards for data security, privacy, and ethical use.
• Communication & Documentation – Clearly articulates AI logic, context structures, and testing results for both technical and non-technical audiences.

About Infinity Learn

Infinity Learn, backed by the prestigious Sri Chaitanya Education Group, is a dynamic hub of digital talent dedicated to redefining education for the future. Our passionate team focuses on delivering a fun, result-oriented, and innovative learning experience. By combining cutting-edge technology with flexible course structures, we empower learners from Grades 6 to 12+ to engage in education both online and offline. Our mission is to continuously improve and innovate to meet the evolving needs of our learning community.

About the Role

As an Academic Counsellor, you will be the face of Infinity Learn, guiding students and parents in leveraging our products for optimal learning outcomes. This role involves being an individual contributor in a high-performance, employee-oriented environment, driving Infinity Learn's vision of unique and impactful education.

Key Responsibilities

Sales Achievement:

• Drive sales growth through consultative outbound and follow-up calls with prospective students and parents.
• Build and maintain a robust sales pipeline, managing the sales process to closure.
• Consistently achieve and exceed monthly and quarterly revenue targets.

Client Engagement:

• Address objections, negotiate pricing, and generate sales revenue.
• Build long-term relationships with students and parents by providing excellent after-sales support.
• Conduct need analysis to recommend the most suitable programs.

Product Knowledge:

• Develop a comprehensive understanding of the company's offerings and effectively communicate their benefits to clients.
• Stay updated on industry trends, competitors, and new product launches.

Reporting & Collaboration:

• Maintain accurate records in the CRM and update progress regularly.
• Work closely with the marketing and operations teams to ensure smooth student onboarding.
• Provide regular feedback to management to improve sales strategies.

Desired Skills

• Strong sales acumen with a results-oriented mindset.
• Excellent communication and negotiation skills to build trust and rapport with clients.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and other sales tools.
• Comfortable with a 6-day work week.
• Strong presentation skills to deliver impactful demos.
• Ability to adapt to changing market conditions and client needs.

Qualifications

• Minimum 1 years of sales experience with a proven track record of achieving or exceeding sales targets and earning incentives.
• At least 1 year of experience in the K-12 EdTech industry.
• Familiarity with test prep products/services for the K-12 education sector is highly preferred.
• Bachelor's degree is required.

Working Conditions

• 6-day work week, with Monday as a fixed day off.
• Candidates must bring their own device.
• Flexible working hours with the possibility of hybrid/remote work in specific cases.
• Attractive incentive structure with performance-based rewards.
• Opportunities for career growth and professional development.

Exp: 4-6 years

Position: Backend Engineer

Job Location: Bangalore ( office near cubbon park - opp JW marriott)

Work Mode : 5 days work from office 

Requirements:

● Engineering graduate with 3-5 years of experience in software product development.

● Proficient in Python, Node.js, Go

● Good knowledge of SQL and NoSQL

● Strong Experience in designing and building APIs

● Experience with working on scalable interactive web applications

● A clear understanding of software design constructs and their implementation

● Understanding of the threading limitations of Python and multi-process architecture

● Experience implementing Unit and Integration testing

● Exposure to the Finance domain is preferred

● Strong written and oral communication skills

• Advanced knowledge of software and solution architecture
• High-level project management skills
• Ability to solve complex software system issues
• Well experienced with software design and web development
• Proficiency with JAVA, and strong front-end knowledge of HTML5, JSF, Angular, React 
• Familiar or working experience with Apache Kafka working, Containers, Docker, Kubernetes
• Professional, precise communication skills
• Deep understanding of 'under the hood' knowledge of frameworks worked on
• Work experience in implementing Unit Tests 
• Work experience in applying the best practices of Design, Architecture and Application development
• Extensive experience with HTML5, CSS3, XML and JSON
• Thorough understanding of Reactive Programming, RxJS framework, Databases, API, 
• Implementing of Caching and RESTful services 
• Troubleshooting design and performance flaws and system bottlenecks
• Conducting system performance tests
• Working experience in an Agile team, especially with SCRUM
• Good understanding of DevOps, CI/CD principles and practices to improve Software Quality  & Efficiency
• Following Skills will be an added advantage 
• Work experience with Cloud Services like AWS and Azure 
• Familiar with common microservices patterns
• Service / API test – to test endpoints as thoroughly as possible
• End to End integration test system

Behavioral Skill

• Should be a quick learner with a problem-solving mindset
• Attention to detail and follow-through to achieve good quality 
• Ability to work effectively in a team 
• Excellent written and verbal communication skills

What you will do

• Develop high-quality software based on the technical design provided by team lead
• Adherence with software development processes. Demonstrate problem solving skills, and attention to quality and detail
• Perform code reviews and unit testing, validation, and verification testing of program modules
• Develop well managed, high quality, scalable and reusable code using .NET components, web service API’s, database procedures, JavaScript, etc.
• Build automation pipeline (CI/CD) through appropriate tools and scripting
• Debug code, solve incidents and defects. Document unit test plans.
• Adhere toOWASP security standards while coding and regulatory requirements

Who you are

• Experienced Software Developer with 1 to 3 years of total IT experience.
• At least 2 years of development experience with Microsoft technology stack (.Net)
• Good knowledge of software development, agile methodologies, and the following technologies:

C#, http://asp.net/">ASP.NET Core, Web API, HTML/CSS, MVC, WCF, JavaScript, Oracle/SQL Server,AngularJS/ReactJS, Apache Kafka, Mule ESB, Apache Spark, PowerBI, Azure DevOps

• Experience developing highly responsive web and mobile applications (UI/UX) using HTML5/CSS3, W3.CSS, Bootstrap, JavaScript, XML, Xamarin, etc.
• Familiarity with various operating systems (Linux, Mac OS, Windows)
• Hands-on experience in software development and agile methodologies
• Proficiency in relational databases like SQL Server and Oracle. Knowledge of cloud technologies (AWS, Azure, Google cloud), container and virtualization will be a big plus.
• Familiarity with Continuous integration (Azure DevOps/Jenkins/Hudson) and version control (GitHub, SVN). Knowledge of modern frameworks and design patterns, and test automation tools for Unit and Performance testing.
• Experience creating secure RESTful web services in XML and JSON

• Developing new user-facing features using React.js.
• Build reusable components and front-end libraries for future use.
• Translate designs and wireframes into high-quality code.
• Optimize components for maximum performance across a vast array of web-capable devices and browsers.
• Design a modern highly responsive web-based user interface.

Skills and Competencies;

• Bachelor's degree in computer science preferred.
• 3-5 years of demonstrated experience.
• Good knowledge of HTML5, CSS3.
• Strong proficiency in Javascript.
• Strong working knowledge of React JS and web apps.
• Good working experience using API in UI development.
• Should be able to do responsive design and cross-browser compatibility.
• Willingness to experiment and take complete responsibility for projects.
• Work independently and remote, with excellent follow-up, time management, and organization skills.
• Any additional knowledge of/familiarity with programming, in general, would be a great added bonus.
• Knowledge of Jira/confluence.
• Familiarity with code versioning tools such as Git.
• A team player with a problem-solving aptitude.
• Fluent in a second language preferred, good level of verbal English required.

Having experience in developing both front-end and back-end in .Net Projects.
Strong knowledge of .NET web framework preferably the latest version.

Strong Knowledge on MVC, Web Services, Entity Framework, Store Procedure and LINQ.
Proficient in C#, with a good knowledge of their ecosystems.
Strong understanding of object-oriented programming.
Skill for writing reusable libraries.
Familiar with various design and architectural patterns.
Knowledge of concurrency patterns
Familiarity with Microsoft SQL Server.
Experience/Knowledge in popular web application frameworks such as Angular2.
Understanding of fundamental design principles for building a scalable application.
Basic understanding of Common Language Runtime (CLR), its limitations, weaknesses, and workarounds.
Experience/Knowledge in implementing automated testing platforms and unit tests
Having experience in Angular 2 ( type script), SQL and web services is A MUST
Proficient understanding of code versioning tools preferably Git.
Willingness to learn new technologies.