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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Client :Mphasis

Years of experience needed –

•     Overall, 5-7 years in experience in IT Application/Software Development field.

•    Good and hands-on knowledge of Agile adoption (concept of delivering MVP) is mandatory

Technical Skills:

•       Solid knowledge in automation testing.

•       Good experience in C#

•       Experience in testing web services, REST APIs.

•       Experience in Selenium using C#

•       Lambda Test for cross-browser and cross-device testing

•       Exposure to create Automation framework like Modular, BDD etc.

•       Knowledge in testing web services is desirable.

•       Good understanding of GIT and it’s process like

Job Description:

Title : Python AWS Developer with API

Tech Stack : AWS API gateway, Lambda functionality, Oracle RDS, SQL & database management, (OOPS) principles, Java script, Object relational Mapper, Git, Docker, Java dependency management, CI/CD, AWS cloud & S3, Secret Manager, Python, API frameworks, well-versed with Front and back end programming (python).

Responsibilities: 

·      Worked on building high-performance APIs using AWS services and Python. Python coding, debugging programs and integrating app with third party web services.

·      Troubleshoot and debug non-prod defects, back-end development, API, main focus on coding and monitoring applications.

·      Core application logic design.

·      Supports dependency teams in UAT testing and perform functional application testing which includes postman testing

Responsibilities & duties:

• • Research, track, maintain and update leads
• • Make outgoing calls to develop new business
• • Contact prospects to qualify leads
• • Direct email marketing to key clients and prospects
• • Research and maintain lead generation database
• • Conduct customer research
• • Conduct client or market surveys to obtain information about potential leads
• • Participate in the preparation of proposals and / or sales presentations
• • Provide accurate and timely information to management
• • Develop a strong knowledge of the company’s products and services in order to facilitate the sales process

Skills / attributes required:

• • Excellent English communication (verbal and written)
• • Experience with cold calling
• • Experience with research and maintaining databases
• • Proficient in MS Office including Word, Excel, and Outlook
• • Experience in using CRM
• • Strong project and time management skills
• • Experience working with Western companies (preferred)

Krafty Solutions is looking for an enthusiastic, energetic, young-minded mobile application developer who take pride in the work they do.

Krafty Solutions is a product design and development studio where you will learn a lot in your field by working in a very friendly environment. An opportunity will be given based on your preference.

About You

If you're the guy who has a strong bias for making things happen, always wears a smile on your face, with a proactive attitude then we would like to meet you. You will work closely with your team leader who will help you to learn new things as well as resolve your doubts. If you're interested in creating a user-friendly environment by writing code and moving forward in your career, then this job is for you. We expect you to be a tech-savvy professional, who is curious about new digital technologies and aspires to combine usability with visual design.

Knowledge

• Strong knowledge of OOP, Java and Android SDK.
• Experience in RESTful, JSON and XML parsing, SQLite, Push Notification, Payment Gateway Integration, In app Purchase
• Experience of integrating third-party libraries.
• Hands on with Kotlin, Android-KTX libraries and Unit testing (Junit, Espresso, Mockito, Firebase Test-case)
• Hand on experience on Android UI Development (Material Design Component), multiple device resolution support, landscape and tablet support, multi-language & RTL support in layout.
• Understanding of App Lifecycle, Activity, Fragment, Background Service, Broadcast, Gradle, Memory management, Threading etc.
• Understanding of architecture design patterns like MVP and/or MVVM
• Android jetpack component(Room, DataBinding, LifeCycle, LiveData, Navigation, Paging, ViewModel, WorkManager)
• Proficient understanding of code versioning tools (e.g. GIT)
• Data binding library, constraint layout, RxJava concepts,
• Experience with publishing app on Google Play Console and managing the app lifecycle
• GraphQL knowledge is a plus

Responsibilities and Duties

• Overall responsibility and accountability for Android App
• Hands-on coding, systems analysis, design, and delivery of projects assigned.
• Overall App Design - code, performance, security, size
• Deliver new features, execute on the roadmap and plan for the future.
• Convert app requirements into actionable and tangible items for all stakeholders
• Release planning and timely integration with other stakeholders (product, backend, frontend, ui/ux etc)
• Proactive ANR, other crash fixes etc
• Continuously discover, evaluate, and implement new technologies to maximize development/performance etc
• Improve product quality through code reviews, writing effective unit tests, and collaborating with QA

Key Skills

• Kotlin, Java, RxKotlin, RxJava, Android SDK, Android Studio, Git Required
• Education - B.E/ B.Tech/BCA/MCA/MSc IT degree in Computer Science, Engineering or a related subject
• Experience - 3-6 yrs

Benefits

• Great Company Culture - A relaxed, friendly and positive company culture with a dynamic young team
• Work-Life Balance - Genuine work/life balance served at Krafty.
• A Well Earned Rest - You will get 11 paid public holidays as well as 12 paid leaves. So, a total of 23 HOLIDAYS
• Flexible working hours - Reaching late at the office would never be an issue for you. Fully remote culture
• Weekends Off - Saturday & Sunday Fixed Off

BitClass, a VC funded startup in edtech, is looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

• Build pixel-perfect, buttery smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.
• Transition existing Android app to React Native.

• Firm grasp of the JavaScript language and its nuances, including ES6+ syntax
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like XCode, Gradle, Android Studio/IntelliJ
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites, like Jest or Mocha