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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Responsibilities:

Design, develop, and maintain high-quality software solutions using programming languages such as Java.

Implement backend services using frameworks like Spring Boot and frontend interfaces using frameworks like React.

 Apply deep knowledge of algorithms and data structures to solve complex problems efficiently.

 Optimize code for performance, scalability, and reliability.

 Work with SQL and NoSQL databases to design, implement, and manage data storage solutions.

 Ensure data integrity and optimize database queries.  Leverage open-source tools and frameworks to develop scalable and maintainable solutions.

 Stay updated on the latest trends in open-source technologies.

 Utilize Linux systems for development and deployment.

 Automate and streamline processes using Linux tools and scripts.

 Develop and maintain mobile applications that align with user requirements and business goals.

 Collaborate with cross-functional teams to ensure seamless integration with backend systems.

 Work closely with product managers, designers, and other engineers to bring ideas to life.

 Participate in code reviews, testing, and debugging to ensure high-quality deliverables.

Qualifications and Skills:

 Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Mathematics, Physics, or a related discipline.

 Strong knowledge of algorithms and data structures.

 Proficiency in at least one programming language, preferably Java.

 Hands-on experience with backend frameworks like Spring Boot and frontend frameworks like React.

 Familiarity with SQL and NoSQL databases.

 Solid understanding of Linux systems and tools.

 Experience developing mobile applications is highly desirable.

 Strong problem-solving skills and ability to work in a fast-paced environment.

Your day to day responsibilities shall encompass:

• Contact prospective customers by both telephone and email
• Market Research to develop warm leads 
• Responsible for generating leads for the category/market assigned
• Conduct outbound calls to prospective clients
• Set appointments or close deals with clients
• Identifying customer needs and communicating the client's value proposition.
• Answering customers’ questions, resolving their queries, and helping provide outstanding customer service
• Maintain a pipeline of leads based on the targets assigned
• Manage and develop your own diary, schedule call-backs, and future opportunities
• Report weekly sales goals and objectives to regional leaders

What you’ll need to succeed in the role:

• Good communication skills – you need to be able to have informative and engaging conversations with the customers
• Fearless attitude and a hunter mentality
• Active listening – is crucial for great customer satisfaction rates, especially via phone
• Time management – if you manage your time efficiently, you can build meaningful relationships with your clients and close more deals
• Organizational skills – you juggle multiple tasks and work with many accounts on a daily basis
• Problem-solving – you have to be adaptable to various situations
• Conflict management – your ability to resolve any conflicts that may arise directly affects your sales opportunities
• Collaborative skills – it’s crucial that you are a team player
• Interpersonal skills – you have to be able to provide a great sales experience throughout the whole buying journey

Walk-in Interviews

Monday to Friday - 11 AM to 6 PM

Location: 448, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102

Job description

Role: Sr. Inside Sales Specialist

Experience: 3+ years

Location: Bangalore (Near Whitefield)

Mode: Full Time ( Work from Office)

Must Have: IT Sales/Web mobile /UIUX Designs service

Role:

The ideal candidate will be responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them. Responsibilities:

• Must have worked with IT services organizations holding strong experience in Lead generation and Lead qualification

. • Hand-on experience with Lead generation activity through cold calling, email marketing, LinkedIn, Sales navigator and other channels.

• Must know how to generate leads from email marketing tools like Sendx, Mailchimp, zoho, Apollo, Sendinblue, Get response etc.

• Must know how to extract data of company & employees using all the filters in sales navigator like Industry, job title, employee size etc. & extract data using data extraction tools like Apollo, ZoomInfo, Demand base, Skrapp, seamless, dataminer, Lusha etc.

• Hand-on experience with Lead generation activity through Cold Calling, LinkedIn, Sales navigator, other channels & converting leads into sales

• Experience in creating email contents for mass email marketing, planning, and executing services and technologyrelated email campaigns in alignment with business goals. • Experience connecting with top IT executives and Decision makers of the organizations.

• Excellent communication skills

. • Ensure the accuracy of data on the CRM for leads, prospects, and opportunities.

Qualifications/Requirements

:• Bachelor's degree or equivalent experience.

• Prior Sales experience in an IT company.

• Exposure in India/Middle East US/UK market would be a plus.

• Strong written and verbal communication skills.

Company Overview:

GoProtoz is a World-Class Award-winning UI/UX Design company specialized in User Experience (UX) / User Interface (UI) Design for enterprise and consumer digital products and mobile/web/Desktop applications.

We are one of the top 5 UI/UX design companies in India with a team of passionate and creative digital product UI UX designers and developers. Our vision is to enable digital product companies to achieve their business goals with well thought user experience design strategies and eventually make the people life better. Clients include: Renault–Nissan, SONY, ICICI Bank, Emaar, Damac, PayTm Money, Licious, Mahindra Comviva, QuEST GlobalWebsite: https://www.goprotoz.com/

Location: https://goo.gl/maps/XXoRHtHB93y

Desired Candidate Profile

GrowthAssist is one of the globally recognized outsourcing agencies in the industry based out in India, founded in 2020 with a current strength of 25+ team members, and growing rapidly.

Currently, we are hiring passionate Paid Marketing Specialists to join our team. Please refer to the job description for more insights about the organization and the role:

• Job Location: Jaipur/Pune/Mumbai/Ahmedabad/Remote OK
• Job Title: SEM Consultant
• Job Timings: 5 PM to 1 AM (IST) | US Client
• Job Type: Contractual & Full-time (Both)
• Required Experience: 2+ years
• Salary: 30-50k INR (Month)

Roles and Responsibilities

• Managing and keeping track of ROI.
• Compiling regular spend reports for campaigns.
• Ability to communicate effectively and confidently.
• Understand the client’s business and work towards achieving their KPIs.
• Weekly/fortnightly and monthly reporting of the accounts with data insights.
• Be up to date with industry updates and experiments.
• Drawing the strategies, executing, and analyzing profitability.
• Coordination with the other teams to get the right assets and execution done.

Skills Required

• Ability to work independently and as part of a team.
• Knowledge/experience in working in-house or agency working methodology and culture.
• Ability to work flexibly and towards tight deadlines.
• Highly proficient in MS word, Excel, and PowerPoint.
• Experience with coding and conversion tracking will be an add-on.
• Knowledge of PPC campaign management tools but not limited to: Google AdWords Editor, Yahoo advertising platform, MSN Adcenter, Facebook ads manager & LinkedIn campaign manager.
• Proven track record of management of paid search campaigns (Google, Yahoo, MSN), mobile paid search campaigns, GDN & shopping ads, and Retargeting campaigns.
• In-depth understanding of paid social campaigns (Facebook, LinkedIn) creation, drawing the strategies and analyzing the performance.
• Working knowledge of tracking and analytics tools (GTM & GA).
• Google Ads certifications with in-depth knowledge.
• Expertise in Advance level Excel operation (Pivot Table, VLOOKUP Experience).
• Self-motivated and confident.
• Problem-solving and decision-making skills.

Additionally, we at Growth Assist review communication skills and English fluency to ensure effortless collaboration.

What We Offer

• Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
• Health Benefits: We cover health insurance for you and your loved ones.
• Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas.
• Pet-friendly office and open floor plan. No mundane cubicles.

Required Experience : 2 to 6 Years

Technical Skillsets Required :