11+ Solution management Jobs in Bangalore (Bengaluru) | Solution management Job openings in Bangalore (Bengaluru)

Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Experience: 5-10 Years

Location - Bangalore

Role- Technology analyst- Java developer

Notice period- (Strictly 0-30 Days only)

Infomatics Corp has been a leader in providing exceptional services to both corporate and government clients for over 15 years. We are recognized for our commitment to excellence and security, holding prestigious certifications such as ISO 9001, ISO 27001, and ISO 20000. With offices in the United States and India, we operate on a global scale, offering in-demand IT solutions and the flexibility to scale operations according to client needs

We are looking for ambitious Technology Analyst 

Good Java Developer who can Design the applications, Develop using J2EE best practices and test

• facilitate and maintain relationships between  organization and vendors/partners
• negotiating contracts, creating standards for the vendors, and finding the best available vendors
• Good stakeholder management and 3-4 years of experience working in a similar set up where they have handled the Contract hiring piece
• Prior experience in MIS, tracking of profiles, sourcing candidates, scheduling
• Exp in Vendor management, assessing vendor performance, clearing PO’s, empanelment of vendors and creating SOP’s.
• Establishing the process (create a flow chart on process and circulate to all businesses)
• Maintaining vendor database and keeping resumes ready skill wise.

Job Title: Sr. Reliability Engineer/ Engineering Manager

Location: Powai (Mumbai)/ Bangaluru/ Delhi NCR

•  System maintenance and administration of Applications and Software
•  Integration with different systems and apps
• Must have knowledge on Microservices
• Should be proficient in scripting language Python, Good to have knowledge on Java
• Excellent over Root Cause Analysis
• Should be a technical as well as process-oriented candidate
• Excellent Debugging and Monitoring skills
• Responsible for daily trouble ticket resolution, client interaction and customer support via email and video calls
• Responsible for the setup for the Continuous Integration build and deployment for DEV and UAT environments
• Responsible for operational support and problem resolution for application users and internal operations team
• Identifying, tracking, managing and resolving project issues effectively and efficiently
• Supporting projects during the normalization phase after Go-Live and ensuring the smooth transitions to operations
• Review and implement the processes related to IT Support and Operations before handing over to Support Services
• Strong ability to work independently on complex issues
• Collaborate efficiently with internal experts to resolve customer issues quickly
• Both Proactive & reactive in work approach
• Should be willing to work in 24/7 work environment

Ideal candidate has:

• 6-10  years 
• Product Background 

ABOUT US

Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:

• A Bank Account you can create from anywhere in the world in under five minutes
• A high-limit Credit Card that helps build a healthy credit score
• Easy, lightning-fast, cross-border money transfers with the best rates in the market

RESPONSIBILITIES

• Responsible for driving customer excellence & bringing the customer perspective to all business decisions
• Work with cross-functional teams (business, product, design, content, marketing etc.) and wear the hat of the customer to constructively challenge the teams and to develop a customer-first mindset and implement customer focused strategies
• Own and drive the overall NPS metric for Zolve
• Consistently scan the market for best practices, best in class journeys, best in class customer delighter elements etc. and own market intelligence from a customer experience perspective
• Understand the competitive landscape and be an expert on our competition and how they are positioned
• Obtain insights into customers’ usage of current products, untapped opportunities and customer personas, through interviews, surveys, and sales data
• Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target customer personas.
• Serve as a customer evangelist within the organization

REQUIREMENTS

• 1. Obsessed with improving customer experience 🙂
• 2. Obsessed with improving customer experience 🙂
• 3. Obsessed with improving customer experience 🙂
• 4-6 years of B2C product experience
• Preferably has worked or studied in the US
• A creative and quantitative thinker
• Significant attention to detail
• Demonstrable experience collaborating with cross-functional teams, across geographies, and taking ownership of key metrics
• Excellent presentation, written, and verbal communication skills

You’ll be our: Business Software Team Lead

You’ll be based at: IBC Knowledge Park, Bengaluru

You’ll be Aligned with: Engineering Manager, Ather Web Stack.

You’ll be a member of:  Software & Intelligence

What you’ll do at Ather:

• Guide development team efforts towards successful project delivery.

• Provide technical leadership to teammates through coaching and mentorship.

• Maintain high standards of software quality within the team by establishing good practices and habits.

• Identify and encourage areas for growth and improvement within the team.

• Collaborate with other software developers, business analysts and software architects to plan, design, develop, test, and maintain web-based business applications.

• Design, develop, and unit test applications in accordance with established standards. Participate in peer-reviews of solution designs and related code.

• Package and support deployment of releases.

• Develop, refine, and tune integrations between applications.

• Analyze and resolve technical and application problems.

• Assess opportunities for application and process improvement and prepare documentation of rationale to share with team members and other affected parties.

• Adhere to high-quality development principles while delivering solutions on-time and on-budget.

Here’s what we are looking for: 

• Expert level of experience working with technologies like Nodejs and javascript.

• Strong DevOps focus and experience building and deploying infrastructure with cloud deployment technologies.

• Hands-on experience in writing applications at scale.

• Experience with test-driven development and automated testing frameworks.

• Experience with Scrum/Agile development methodologies.

• Expertise with code reviews with a major focus on best performance, scalability, security and future expansion.

• Should have worked on Scalable projects / large applications / Microservices architecture.

• Should have worked primarily on Backend Development projects.

• Good to have Object Oriented Development in languages like Java.

• Familiar with various design and architectural patterns.

• Experience in leading a high performing engineering team of ~5 members.

You bring to Ather:

• 5+ years’ experience as a Software Developer

• Prior experience in a technical leadership position

• College or University degree in Computer Science or a related discipline 

GMetri - Frontend Developer, Bengaluru

At GMetri, we are passionate about driving business impact through immersive experiences. We partner with change-makers across various industries  — from Fortune 500 brands to small disruptors—to help transform the way XR (or eXtended Reality - a blanket term encompassing Virtual / Augmented and Mixed Reality) is used in business, through our unique platform. 

Founded in 2017, the company was identified by industry leaders Oculus/Facebook as the top VR/AR/MR tech company in India. We were also recently featured at Facebook F8 in San Jose for our work. GMETRI currently boasts a growing client list comprising of national and global giants like Myntra, BigBasket, Accenture, Cafe Coffee Day, Bosch, Reliance, DXC Technology, Legrand, Zoomcar and Jio among others.

About the Role:

GMetri works with bleeding edge technologies in order to be able to innovate at breakneck speeds. Which means most of the development technologies and standards being adopted by the industry at large have already been used, upgraded or discarded by us, and we have moved on the next upcoming piece in the stack.

The decision to stay bleeding edge isn’t something that is taken lightly - it is a stepping stone in the promise of innovation that helps us service our clients better.

Core Responsibilities:

Once you are here, you will 

• Get hands on experience with emerging trends and technologies in the field of cloud development, including open source products and contribute to the on-going development of GMetri’s suite of products
• Design, develop, test and deploy features for our VR platform
• Research and find opportunities to utilize web development best practices, guidelines to improve system productivity, scaling and monitoring
• Driving the entire GMetri dashboard independently resolving its features/issues and deploying to production bug-free
• Developing and Designing GMetri Analytics and monitoring dashboards
• Developing new user-facing features using React.js

• Min 2+ years experience in software development
• Should be a quick learner, agile with technology, a hacker at heart
• Strong proficiency in ReactJS, Redux
• Well versed with the Unix environment, es6/es7 concepts
• Should have a broad understanding for both frontend and backend technologies and be abreast with the latest trends
• Team Player, Ability to work in a fast paced and changing environment

Think you're passionate about cutting-edge tech?

Want to push up your learning curve by several notches?

If you're ready, so are we. Apply Now!

We are cloud enthusiasts on a mission to help cloud engineers build their own cloud management platform without the need for coding or integrating other tools.

We are looking for an experienced UI Developer to work with us as a freelancer. You will be part of the core development team working on state-of-the-art advanced cloud-based technologies.

RESPONSIBILITIES:

- Understand and improve the user experience across the site

- Make web apps responsive and pixel perfect

- Perform unit testing and automation testing of the features developed

REQUIRED SKILLS/EXPERIENCE:

- Proficient and good experience in HTML5, CSS3, Javascript, Typescript, Bootstrap 4, React.js.

- 4-8 years of relevant working experience

- Strong understanding of Object-oriented concepts and ECMA2015 standards

- Experience in identifying and implementing page performance improvements

- Attention to detail, and ability to multitask and meet deadlines

- Passion for quality and engineering excellence at scale and code quality

- Strong communication and conflict resolution skills