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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

REQUIREMENTS: ● 1-2 years in outbound focused sales position desired; customer-oriented background required (sales, support, customer service) in B2B preferably ● Bachelor’s degree in business, marketing, or related field ● Excellent communication and interpersonal skills ● The ability to generate leads independently. ● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach ● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision ● Knowledge of the AI industry and emerging technologies

KEY RESPONSIBILITIES: ● Prospecting: As a SDR you will be responsible for identifying and qualifying high potential customers via cold calling, networking, e-mail, as well as utilizing Internet information sources to build and maintain a lead development pipeline. ● Lead Nurturing: You will follow up with qualified leads and build a relationship with them, answering their questions and providing helpful information to move them closer to a buying decision. ● Sales Enablement: You will work closely with the sales team to understand their needs and help them be more effective in closing deals. This can involve creating sales collateral, providing market insights, and organizing training sessions. ● Data Management: You’ll be responsible for keeping accurate and up-to-date records of all their activities and interactions with potential customers. This data is used to inform the sales process and improve overall performance. ● Pipeline Management: You will be managing the pipeline of leads and ensuring that it is always full of high-quality prospects.

Company description

AG, an industry-leading specialist in SAP consulting services, SAP Gold Partner and an SAP Quality Awards Gold Winner, delivers solutions that solve business challenges and understands SAP to an expert level – all reflected by our ISO-Certifications in 9001, 14001 and 45001. We’re proud to employ some of the world’s most talented and best trained SAP and RPA Consultants across all our international locations. Our Consultants have extensive SAP Implementation and ‘real world’ SAP Support experience and are experts in Business Process Enhancements, Data Migration and SAP 3rd Party Application integration. Our solutions are intelligent, practical, based on the latest technology and loved by users. We constantly engage and collaborate with our employees, our partners and our clients, ensuring we maintain our high quality standards and to continue to be innovative across all areas of our business. Helping our employees, partners and our clients to be exceptional has earned AG a place in the Financial Times (FT) 1000 – Europe’s Fastest Growing Companies list 2021.

Headquartered in Slough, UK with offices in Chennai/Hyderabad/Pune/Milan & Aberdeen with teams across Europe and India.

See www.agcapps.com for more details.

Location: Chennai/ Hyderabad/ Bangalore

Position

We are looking for a talented Senior SAP FICO S/4HANA Functional Consultant (Finance & Controlling with PS Experience) ideally with exposure in the Oil and Gas/Energy Natural Resources sector OR Automobile sector with a strong leadership focus. Qualified candidates will work on implementation and support projects. The SAP Finance and Controlling (FICO) Senior Consultant will work with clients to understand their finance business processes and accounting practices, analyzing and translating those requirements to enhance support and facilitate effective solutions, using their business process knowledge and SAP FICO Technical Knowledge. They will assist clients in the implementation, configuration, and support of SAP Functionality. Strong SAP Finance and Controlling skills and S4/HANA implementation experience is required, in areas such as Business Partners, Currency settings, New Fixed Assets, parallel and extension ledgers and Fiori Apps. Additionally, experience of working on an SAP S/4 conversion project, understanding of Central Finance and its application in the HANA landscape would be advantageous as well as experience in Profitability Analysis (COPA), Product Costing, Opentext (VIM), Joint Venture Accounting (JV), or Project Systems (PS) is required. 

Key responsibilities

• Liaise with clients to provide them with full life-cycle project implementation consulting expertise including assessments, blueprinting, configuration, testing, data migration and go-live stabilization.
• Liaise with client to prepare and facilitate assessment/blueprint workshops to analyse clients’ business requirements. Consultant must be able to define the SAP Blueprint by embedding the Business processes and Standard SAP best practices for existing software, hardware, and network provision.
• Examines existing business models and flows of data, and designs functional specifications and test plans for new systems to meet clients’ needs.
• Write detailed functional mapping to SAP applications, functional gap analysis, detailed blueprint design and process documentation, and detailed functional specifications for any custom development. This includes integration points with other SAP modules such as MM (Materials Management), SD (Sales and Distribution) and PS (Project Systems)
• Prepare summary level presentations and facilitate future and emerging state system design and process workshops to obtain client acceptance.
• Perform and/or oversee, configuration of SAP applications, creation of unit test scripts,and execution of unit tests.
• Train client staff on design, application functions and configuration to implement new systems.
• Create and/or support creation of integration/user acceptance test scenarios and scripts, as well as facilitate and provide direct support for user testing.
• Create and/or support creation of Data Migrations scripts and templates, and assist or perform the Data Migration.
• Create and/or support creation of cut over plan, as well as facilitate and provide direct support for production migration and go-live stabilization.
• Provide status updates on assigned work to management and, when required, act as a project manager on small to medium-sized projects. Provide consulting services on both new implementations and existing support projects.
• Complete the necessary training with regards to ISO 9001, 14001 and 45001 and be continually engaged via their work and be more focused and integrated with helping the company succeed in achieving ISO standards of 9001,14001 & 45001 .
• Strive to be aware of processes and procedures to fulfil and adhere to requirements as required under the ISO 9001, 14001 and 45001
• Responsibility for reporting, monitoring measurement, nonconformity and corrective action with regards to ISO 9001, 14001 and 45001

Qualifications/Experience

• Educated to degree level, or relevant accounting or business administration qualification, or applicable work experience would be advantageous.
• SAP S/4HANA implementation experience required. Project references must be verifiable.
• Minimum of 8 years of experience in a full cycle implementation as well as in support projects.
• Experience of undertaking feasibility studies for major IT developments incorporating costs and benefits and present proposals to clients.
• Experience of assisting clients in the implementation, configuration, and support of SAP Functionality.
• Strong communication in English language and good interpersonal skills.
• Ability to multitask and manage multiple deliverables and projects at the same time.
• Must be results oriented, and demonstrate a “can-do” attitude – adaptability, flexibility, and resourcefulness.
• Experience of examining existing business models and flows of data and designs functional specifications and test plans for new systems to meet clients’ needs.
• Experience of working closely with clients to implement new systems. Mentor and/or oversee other consultants assigned to the project.
• Experience in a Utility / Oil & Gas sectors would be an asset. 

Role: Angular Developer
Exp: 3+ Years
Location: Bengaluru / Bangalore

Job description:- 

• Strong experience of Angular js and above along with other technologies like HTML5, CSS, jQuery, AJAX with good knowledge of ECMA Scripts.
• Strong knowledge of JS Fundamentals.
• Design & development of Angular applications as per desired specifications, along with experience in frameworks/libraries like jQuery, Bootstrap, Typescript etc.
• Architecture design, development, testing and maintenance of Web Apps, Implementation based on Angular Application MVC Patterns.
• Own end to end product modules/features (from the requirement to going live)- Design & code review, troubleshoot & help team members on issues.
• Gather requirements by interacting directly with the end-users.
• Research on open source framework/technology required for developing the feature/application.

The technical skills we're looking for are as follows:

i. Electron JS

ii. Fabric JS/canvas

Note: Candidates should have an experience of a minimum of 3 years in the above skills.

Location: Bangalore, Karnataka

SEAMEDU- ACADEMIC ADVISOR

Company Name, Profile, Work Culture: Seamless Education and Services Pvt. Ltd (SEAS)

Seamedu - School of Pro Expressionism a full fledge media school producing world class talent in Media & Entertainment (M & E) fields of Film Making, Animation, Game Design & Development, Visual Effects, Sound Engineering, Photography, and Broadcast Journalism. Seamedu is an institution that nurtures the creativity of the students. Seamedu has been awarded by the Government of Maharashtra in IT & IT related Fields-Multi - media/ Entertainment/ Game. Seamedu also has campuses in Bangalore, Mumbai & Chandigarh. To know more about us, please visit – http://www.seamedu.com/">www.seamedu.com.

Job Description:

Business Development

1. Handling fresh enquiries via phone call, email, walk-ins and assisting with their educational goals.
2. Provide academic advising and guidance to prospective lead, students from the point of enquiry to enrolment.
3. Adhere to defined outreach timelines accurately and consistently; responding to student outreach within a 24-48 hour window.
4. Follow up calls/emails to the prospective students
5. Updating CRM effectively and adhering to admission process.
6. Achieve Admission goals for programs
7. Submit daily activity report to immediate superior
8. Provide presales input in terms of collecting target audience database, managing mailers/e-mailers campaign etc.
9. Analysis of earlier marketing data to support fresh marketing plans

Student Relations

1. Attendance Management
2. Student Relations & Grievance Handling
3. External Visits & Events Coordination

    Specific Skill Set :

• Professional experience in achieving admissions for academic program.
• Familiarity with higher education and online learning environments.
• Target oriented and focused
• Good communicator (both oral and written) in English and coordination skills
• Well versed with all tools of MS office
• Self-motivated, initiator and results-oriented
• Should demonstrate positive attitude, high motivation and interpersonal skills

Minimum/Maximum/ Work Experience Required: 1 to 5 years

Location(s) of Job: Pune

Minimum Education Requirements: Graduate in any stream with relevant experience

No of rounds of Interviews: 3

Work Timings : 9:30 am to 6:30 pm

Languages : English, Hindi

 Any other skill set:

• Enjoys working with people of all ages, from youth to parents and college staff
• Efficiently organized, with the ability to maintain detailed records
• Time management and follow-up skills

• Collaborate with Product Management and Engineering to define and implement user-friendly UI solutions
• Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks

• Expertise in designing and implementing enterprise scale database (OLTP) and Data warehouse solutions.
• Hands on experience in implementing Azure SQL Database, Azure SQL Date warehouse (Azure Synapse Analytics) and big data processing using Azure Databricks and Azure HD Insight.
• Expert in writing T-SQL programming for complex stored procedures, functions, views and query optimization.
• Should be aware of Database development for both on-premise and SAAS Applications using SQL Server and PostgreSQL.
• Experience in ETL and ELT implementations using Azure Data Factory V2 and SSIS.
• Experience and expertise in building machine learning models using Logistic and linear regression, Decision tree  and Random forest Algorithms.
• PolyBase queries for exporting and importing data into Azure Data Lake.
• Building data models both tabular and multidimensional using SQL Server data tools.
• Writing data preparation, cleaning and processing steps using Python, SCALA, and R.
• Programming experience using python libraries NumPy, Pandas and Matplotlib.
• Implementing NOSQL databases and writing queries using cypher.
• Designing end user visualizations using Power BI, QlikView and Tableau.
• Experience working with all versions of SQL Server 2005/2008/2008R2/2012/2014/2016/2017/2019
• Experience using the expression languages MDX and DAX.
• Experience in migrating on-premise SQL server database to Microsoft Azure.
• Hands on experience in using Azure blob storage, Azure Data Lake Storage Gen1 and Azure Data Lake Storage Gen2.
• Performance tuning complex SQL queries, hands on experience using SQL Extended events.
• Data modeling using Power BI for Adhoc reporting.
• Raw data load automation using T-SQL and SSIS
• Expert in migrating existing on-premise database to SQL Azure.
• Experience in using U-SQL for Azure Data Lake Analytics.
• Hands on experience in generating SSRS reports using MDX.
• Experience in designing predictive models using Python and SQL Server.
• Developing machine learning models using Azure Databricks and SQL Server

• 1+ years of experience with Android
• Basic understanding of Kotlin
• Experience with Android Architecture Components Like ViewModel, LiveData, Data BInding, Navigation etc.
• Experience with frameworks like OkHttp, Retrofit, androidx, moshi, picasso, among others.
• Experience with design patterns and industry trends
• Understanding that great code is also maintainable code.

• Work on building scalable backend platform for customer & seller apps, brands platform, demand generation platform, supply chain & logistics platform, credit platform and several cross platform software components
• Participate in the process to fundamentally change the food and grocery ecosystem in India, and impact billions of people through technology, mobile, and data science

Requirements:

An ideal candidate for this role is someone who has-

• BE/BTech degree in Computer Science from a top engineering school
• 1-5 years of professional software development experience
• Strong problem solving skills and strong command on object oriented design, data structures, algorithms and other computer science fundamentals.
• Strong coding skills - professional experience in developing production-quality software in Java/Python
• Expertise in Web Services, Service-oriented architecture, Databases, NoSQL, Distributed systems, Cloud Technologies.
• Extreme software engineering skills to design and develop low-latency, high availability, internet-scale web services
• Solid understanding of the full software development life cycle and software engineering best practices
• Ability to understand business requirements and translate them into technical requirements
• Demonstrated ability to own software design and development end to end from requirements to launch.
• Ability to collaborate with cross-functional teams to define, design, and ship new features.
• A startup mindset  - An athlete who can run at breakneck speed of a startup, yet someone who can bring method to madness through processes suitable for different stages of the company - early stage prototyping and rapid experimentation, before product/market fit, after product/market fit, and scaling.
• Familiarity with Agile development, Scrums, continuous integration, and test driven development processes
• Data driven product development approach - strong focus on data backed engineering decisions.
• Ability to develop products incrementally in fast iterations
• Ability to do collaborative problem solving and design/build chaos resilient systems
• Strong focus on software quality
• Ability to mentor junior developers, and help build an excellent engineering team
• Ability to be a talent magnet - attract great talent to join the core team.