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Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptLooking for Java Fullstack Developer
Having Experience in Java, Spring , Microservices
React and Redux
AngularJS (1.x)Angular (2+)React.js
NodeJS (Node.js)
MongoDBWe are looking for a Node.js Lead Developer responsible for managing the interchange of data between the server and the users. Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front end. You will also be responsible for integrating the front-end elements built by your co-workers into the application. Therefore, a basic understanding of front-end technologies is necessary as well.
As a MERN Stack Developer / Software Architect, you will play a crucial role in the architecture, development, and leadership of our digital products. You will collaborate closely with cross-functional teams to create exceptional user experiences, while also ensuring the scalability, security, and performance of our applications.
Responsibilities:
- Architecture and Technical Leadership: Design and develop the architectural roadmap for the website and mobile app. Lead and mentor a team of 8-9 MERN Stack developers, providing technical guidance, code reviews, and best practices to ensure high-quality solutions.
- Full Stack Development: Hands-on contribution to the development of complex features and functionalities using the MERN (MongoDB, Express.js, React, Node.js ) stack. Implement robust and maintainable code that aligns with industry standards.
- Scalability and Performance: Collaborate with the team to optimize application performance, ensuring that the platform can handle increased traffic and usage while maintaining a seamless user experience.
- Code Quality and Best Practices: Enforce coding standards, conduct regular code reviews, and implement best practices for software development. Ensure that the team follows coding, testing, and documentation standards consistently.
- Technical Evaluation: Evaluate and adopt new technologies, tools, and frameworks that can enhance the development process and overall product quality.
- Collaboration: Work closely with Product Managers, Designers, and other stakeholders to translate business requirements into technical solutions. Collaborate effectively with cross-functional teams to deliver on time and within scope.
- Problem Solving: Troubleshoot complex technical issues and provide innovative solutions to challenges that may arise during the development lifecycle.
- Continuous Learning: Stay updated with the latest trends, technologies, and best practices in the MERN stack and software architecture domain. Share knowledge and promote a culture of learning within the team.
Requirements:
- Bachelor's degree in Computer Science, Engineering, or related field. Master's degree is a plus.
- 7-10 years of professional experience in software development, with a strong focus on MERN stack development.
- Proven experience in designing and implementing scalable, high-performance web applications and mobile apps.
- Solid understanding of software architecture principles and design patterns.
- Previous experience in a leadership or technical mentorship role.
- Strong proficiency in MongoDB, Express.js, React, and Node.js .
- Experience with cloud platforms (e. g., AWS, Azure) and DevOps practices.
- Excellent problem-solving skills and a proactive attitude towards addressing challenges.
- Effective communication and collaboration skills.
- Prior experience in the health and wellness industry is a plus.
JavaAngular (2+)
Spring BootJob description
Overall 3 - 7 years of development experience and a minimum of 3+ years experience as a UI Developer with angular building responsive web applications.
Deep knowledge and working experience on Angular 7/8 projects.
Experience in Data Structures & Spring Boot.
Hands on and implements complex Angular 8 applications, directives, controllers,
services Knowledge and understanding of complex AngularJS applications, directives,
controllers, services and ability to create custom components.
Knowledge and experience of REST API integration.
Skills in one or more chosen frameworks/libraries like JQuery or Bootstrap
AJAX (Asynchronous JavaScript and XML)
Creating configuration, build, and test scripts for Continuous Integration environments
Experience in JavaScript build tools like grunt or gulp Good communication and time-management skills
- Communicate information in a concise and professional manner whether in a verbal, written or visual context
- Writing tested, idiomatic, and documented JavaScript, HTML5 and CSS3
Hands on experience in Angular 7/8 is a must
Desired Key Skills:
4+ years of experience in building scalable web apps using Angular
(versions 4 and above)
Must have a good understanding of how component based web
development works.
Must Have:
Good understanding of Core Angular concepts.
Should be comfortable in writing HTML and CSS
Should be proficient in JavaScript.
Note: Immediate Joiners Only (Within 15 Days)
React.jsJavascript
HTML/CSS
React NativeWe are looking for a Product Engineer - Frontend Engineer to join our early stage startup with experience in building B2C products.
If you have experience of working in product based companies (preferably startups), good to excellent coding skills in react js and typescript, have a keen eye for details in the UI, and are looking to build exciting things that children across the world will use - come talk to us!
What you get to do:
- Design and build advanced applications from scratch keeping scalability and performance in mind
- A good handle on both client and server architecture.
- Work on bug fixing and improving application performance.
- Comfortable in owning large scale products and continuously re-evaluating and innovating.
Who are we looking for:
- Bachelor's degree or equivalent in Computer Science
- 1+ years' experience in frontend development
- Familiarity using Scrum/Agile development methodologies
- Experience building object oriented web applications in React JS, Typescript, HTML5, and CSS3
- Should be a quick learner and willing to go the extra mile in delivering the projects.
- Should be able to mentor junior folks whenever necessary.
Go Programming (Golang)JavaNodeJS (Node.js)React.jsJavascript3+ years of experience building large-scale software applications
Understanding of building web applications
Understanding of designing and integrating RESTful APIs
Knowledge of Golang/Java/NodeJS, React, and JavaScript
Excellent debugging and optimization skills
Interest in learning new tools, languages, workflows and philosophies to grow
● The person shall bear the responsibility of driving the sales of our product in the Enterprise Segment-
South Region.
● To be responsible for the sales of product in the large enterprise segment in the region and achieve
the sales revenue/targets
● Negotiation and closure of sales, understands current pain-points,discuss appropriate solutions and value
add with the customers
● To create/maintain excellent relationships with clients and be able to tailor products ,pitch according to
their specifications
● Developing and implementing B2B sales strategy, market mapping and analytics of the markets,
● Drive customer engagements with the account management team.
● Prepare business development strategies according to the needs of the client.
● Securing business opportunities by cultivating mutually beneficial business relationship with current and potential clients.
Sales Skills:
● Ability to engage and influence a client; Effective in handling technical pre-sales activities.
● Past Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions).
Technical Domain expertise
● Should not be averse to understanding Technology.
● Should be able to handle large RFPs and response quality.
● Should be comfortable in understanding and explaining technology and solutions.
Business Development:
● Planning activities to achieve established targets.
● Effective time and pipeline management to align sales efforts with sales targets.
Ownership & Commitment:
● Able to see the larger picture, willing to take responsibility for tasks and initiatives.
● Attention to detail in planning and communication.
Preference of Professional background (In either or both of the following)
● Direct Solution Sales (CRM, ERP, Telephony, Contact Center, Banking etc.)
● Experience of Selling in Domestic South Market is a preferred.
● Bachelor in IT / Computers / EE or related field is an advantage & MBA is an advantage.
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Job Title: |
Senior Cloud Infrastructure Engineer (Azure) |
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Department & Team |
Technology |
Location: |
India |
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Reporting To: |
Enterprise Solutions Architect |
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Role Purpose: |
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The purpose of the role is to ensure high systems availability across a multi-cloud environment, enabling the business to continue meeting its objectives.
This role will be mostly Azure / Windows / Active Directory / Azure AD focused but will include a requirement to understand comparative solutions in AWS.
Desire to maintain full hands-on status but to add Team Lead responsibilities in future
Client’s cloud strategy is based around a dual vendor solutioning model, utilising AWS and Azure services. This enables us to access more technologies and helps mitigate risks across our infrastructure.
The Infrastructure Services Team is responsible for the delivery and support of all infrastructure used by Client twenty-four hours a day, seven days a week. The team’s primary function is to install, maintain, and implement all infrastructure-based systems, both On Premise and Cloud Hosted. The Infrastructure Services group already consists of three teams:
1. Network Services Team – Responsible for IP Network and its associated components 2. Platform Services Team – Responsible for Server and Storage systems 3. Database Services Team – Responsible for all Databases
This role will report directly into the Enterprise Solutions Architect and will have responsibility for the day to day running of the Azure public cloud platform, as well as playing a key part in designing best practise solutions. It will enable the Client business to achieve its stated objectives by playing a key role in the Infrastructure Services Team to achieve world class benchmarks of customer service and support.
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Responsibilities: |
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Operations · Deliver end to end technical and user support across all cloud platforms (Primarily Azure) · Day to day, fully hands-on OS management responsibilities (Primarily Windows Server OS) · Contribute to continuous improvement efforts around cost optimisation, security enhancement, performance optimisation, operational efficiency and innovation. · Take an ownership role in delivering technical projects, ensuring best practise methods are followed. · Design and deliver solutions around the concept of “Planning for Failure”. Ensure all solutions are deployed to withstand system / AZ failure. · Work closely with Cloud Architects / Infrastructure Services Manager to identify and eliminate “waste” across cloud platforms. · Ensure robust tagging strategy followed in the organisation with accurate cost allocation of resources in Azure. · Ensure all Client data in all forms are backed up in a cost-efficient way. · Use the appropriate monitoring tools to ensure all cloud / on-premise services are continuously monitored. · Drive utilisation of most efficient methods of resource deployment. · Drive the adoption, across the business, of serverless / open source / cloud native technologies where applicable. · Ensure system documentation remains up to date and designed according to Azure best practise templates. · Participate in detailed architectural discussions, calling on internal/external subject matter experts as needed, to ensure solutions are designed for successful deployment. · Take part in regular discussions with business executives to translate their needs into technical and operational plans. · Engaging with vendors regularly in terms of verifying solutions and troubleshooting issues. · Designing and delivering technology workshops to other departments in the business. · Takes initiatives for improvement of service delivery. · Ensure that Client delivers a service that resonates with customer’s expectations, which sets Client apart from its competitors. · Help design necessary infrastructure and processes to support the recovery of critical technology and systems in line with contingency plans for the business. · Continually assess working practices and review these with a view to improving quality and reducing costs. · Champions the new technology case and ensure new technologies are investigated and proposals put forward regarding suitability and benefit. · Motivate and inspire the rest of the infrastructure team and undertake necessary steps to raise competence and capability as required. · Help develop a culture of ownership and quality throughout the Infrastructure Services team.
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Skills & Experience: |
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· Microsoft Azure Solutions Architect Expert AZ-303– REQUIRED · Microsoft Certified Professional ( MCP ) – REQUIRED · AWS Certified Cloud Practicioner - Preferred · Must be able to demonstrate working knowledge of designing, implementing and maintaining best practise Azure solutions. · Strong working knowledge of on-prem Active Directory, including GPO and Azure AD · Proven examples of ownership of large Azure project implementations in Enterprise settings. · Enterprise production experience of deploying infrastructure as code using Terraform · Experience managing the monitoring of infrastructure / applications using tools including Cloud native, Solarwinds, New Relic, etc. · Must have practical working knowledge of driving cost optimisation, security enhancement and performance optimisation. · Solid understanding and experience of transitioning IaaS solutions to serverless technology · Need to be able to demonstrate security best-practise when designing solutions in Azure. · Working experience of ‘On Premise to Cloud’ migrations · Good working knowledge around WAN connectivity and how this interacts with the various entry point options into Azure public cloud. · Production knowledge of Windows file servers / DFS · Strong experience in desktop virtualisation technologies in Azure · Good appreciation of ISO27001, ITIL and Project management · Good understanding of new and emerging technologies · Excellent presentation skills to both an internal and external audience · The ability to share your specific expertise to the rest of the Technology group · |
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Behavioural Fit: |
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· Professional appearance and manner · High personal drive; results oriented; makes things happen; “can do attitude” · Can work and adapt within a highly dynamic and growing environment · Team Player; effective at building close working relationships with others · Effectively manages diversity within the workplace · Strong focus on service delivery and the needs and satisfaction of internal clients · Able to see issues from a global, regional and corporate perspective · Able to effectively plan and manage large projects · Excellent communication skills and interpersonal skills at all levels · Strong analytical, presentation and training skills · Innovative and creative · Demonstrates technical leadership · Visionary and strategic view of technology enablers (creative and innovative) · High verbal and written communication ability, able to influence effectively at all levels · Possesses technical expertise and knowledge to lead by example and input into technical debates · Depth and breadth of experience in infrastructure technologies · Enterprise mentality and global mindset · Sense of humour
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Role Key Performance Indicators: |
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· Design and deliver repeatable, best in class, cloud solutions. · Pro-actively monitor service quality and take action to scale operational services, in line with business growth. · Generate operating efficiencies, to be agreed with Infrastructure Services Manager. · Establish a “best in sector” level of operational service delivery and insight. · Help create an effective team. |
PHPAngularJS (1.x)
Laravel- Identifying & management of distributors pan India and willing to travel for such business developement.
- Strong experience in FMCG industry & relationship management.
- Should be energetic, progressive & creative with excellent conflict resolution & problem solving skills.
- Planning & executing business growth (profit maximisation & driving sales).
- Should have strong financial technical s kills, analytical abilities, be able to give monthly report generation on KPI * general financial reporting.
- Develop & identify new business opportunities along with promotional & merchandising activities.
- Should be well organised & motivated with the ability to multitask and meet deadlines.
- Should have inventory managemnet skills, reducing shrinkages & ensure timely stock replenishment.
- Should be able to handle compliance process of imports & overlooking and management of supply to business partners within timeline.
- Mapping competition and benchmarking in terms of actegories, price point, etc.
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