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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Job Title: Finance Executive

Location: Kolkata

Job Summary:

We are seeking a detail-oriented and experienced Account and Finance Executive to oversee and manage our financial operations. The ideal candidate will possess a strong background in accounting principles and financial management, with a proven track record of handling complex financial tasks, preparing reports, and ensuring compliance with statutory requirements.

Key Responsibilities:

• Accounting and Bookkeeping:
• Maintain and update accurate financial records, including journals, ledgers, and reconciliation statements.
• Oversee accounts payable and receivable processes.
• Manage daily financial transactions and ensure proper documentation.
• .Financial Reporting:
• Prepare monthly, quarterly, and annual financial statements.
• Conduct variance analysis and budget vs. actual comparisons.
• Generate MIS reports for management review.
• Taxation and Compliance:
• Ensure timely filing of GST, TDS, and other statutory returns.
• Coordinate with auditors for financial audits.
• Stay updated with tax laws and compliance regulations to ensure adherence.
• Budgeting and Forecasting:
• Assist in preparing annual budgets and forecasts.
• Monitor and control expenditures in alignment with budgets.
• Banking and Treasury:
• Handle bank reconciliations and manage banking relationships.
• Monitor fund flow and cash flow to ensure liquidity.
• Payroll Management:
• Oversee payroll processing and ensure accurate disbursements.
• Ensure compliance with applicable labor laws and deductions.
• Other Duties:
• Assist in financial strategy and planning.
• Support cross-departmental teams with financial insights and reports.

Qualifications:

• Bachelor’s degree in Commerce (B.Com Hons.) or related field.
• 2-4 years of experience in accounting and finance roles.
• Proficiency in accounting software such as Tally, QuickBooks, or SAP.
• Strong knowledge of GST, TDS, and other statutory requirements.
• Advanced MS Excel skills (VLOOKUP, Pivot Tables, etc.).

Key Competencies:

• Excellent analytical and problem-solving skills.
• High attention to detail and accuracy.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Time management skills and ability to meet deadlines.

Preferred:

• Experience with ERP systems.
• Certification in financial management or accounting (CA Inter/CPA/CFA) is a plus.

Shifts:  

·       Morning Shift: 11am – 7pm

6 Days Working: Monday – Saturday

● 1-2 years in outbound focused sales position desired; customer-oriented background

required (sales, support, customer service) in B2B preferably

● Bachelor’s degree in business, marketing, or related field

● Excellent communication and interpersonal skills

● The ability to generate leads independently.

● Willingness to learn and apply the fundamentals of the MEDDIC Sales process approach

● Great to have-Artificial Intelligence, Machine Learning and/or Computer Vision

● Knowledge of the AI industry and emerging technologies

A niche, specialist position in an interdisciplinary team focused on end-to-end solutions. Nature of projects range from proof-of-concept innovative applications, parallel implementations per end user requests, scaling up and continuous monitoring for improvements. Majority of the projects will be focused on providing automation solutions via both custom solutions and adapting machine learning generic standards to specific use cases/domains.

Clientele includes major publishers from the US and Europe, pharmaceutical bigwigs and government funded projects.

As a Senior Fullstack Developer, you will be responsible for designing, building, and maintaining scalable and performant web applications using modern technologies. You will work with cutting-edge tools and cloud infrastructure (primarily Google Cloud) and implement robust back-end services with React JS with Typescript, Koa.js, MongoDB, and Redis, while ensuring reliable and efficient monitoring with OpenTelemetry and logging with Bunyan. Your expertise in CI/CD pipelines and modern testing frameworks will be key to maintaining a smooth and efficient software development lifecycle.

Key Responsibilities:

• Fullstack Development: Design, develop, and maintain web applications using JavaScript (Node.js for back-end and React.js with Typescript for front-end).
• Cloud Infrastructure: Leverage Google Cloud services (like Compute Engine, Cloud Storage, Pub/Sub, etc.) to build scalable and resilient cloud solutions.
• API Development: Implement RESTful APIs and microservices with Koa.js, ensuring high performance, security, and scalability.
• Database Management: Manage MongoDB databases for storing and retrieving application data, and use Redis for caching and session management.
• Logging and Monitoring: Utilize Bunyan for structured logging and OpenTelemetry for distributed tracing and monitoring to ensure system health and performance.
• CI/CD: Design, implement, and maintain efficient CI/CD pipelines for continuous integration and deployment, ensuring fast and reliable code delivery.
• Testing & Quality Assurance: Write unit and integration tests using Jest, Mocha, and React Testing Library to ensure code reliability and maintainability.
• Collaboration: Work closely with front-end and back-end engineers to deliver high-quality software solutions, following agile development practices.
• Optimization & Scaling: Identify performance bottlenecks, troubleshoot production issues, and scale the system as needed.
• Code Reviews & Mentorship: Conduct peer code reviews, share best practices, and mentor junior developers to improve team efficiency and code quality.

Must-Have Skills:

• Google Cloud (GCP): Hands-on experience with various Google Cloud services (Compute Engine, Cloud Storage, Pub/Sub, Firestore, etc.) for building scalable applications.
• React.js: Strong experience in building modern, responsive user interfaces with React.js and Typescript
• Koa.js: Strong experience in building web servers and APIs with Koa.js.
• MongoDB & Redis: Proficiency in working with MongoDB (NoSQL databases) and Redis for caching and session management.
• Bunyan: Experience using Bunyan for structured logging and tracking application events.
• OpenTelemetry Ecosystem: Hands-on experience with the OpenTelemetry ecosystem for monitoring and distributed tracing.
• CI/CD: Proficient in setting up CI/CD pipelines using tools like CircleCI, Jenkins, or GitLab CI.
• Testing Frameworks: Solid understanding and experience with Jest, Mocha, and React Testing Library for testing both back-end and front-end applications.
• JavaScript & Node.js: Strong proficiency in JavaScript (ES6+), and experience working with Node.js for back-end services.

Desired Skills & Experience:

• Experience with other cloud platforms (AWS, Azure).
• Familiarity with containerization and orchestration tools like Docker and Kubernetes.
• Experience working with TypeScript.
• Knowledge of other logging and monitoring tools.
• Familiarity with agile methodologies and project management tools (JIRA, Trello, etc.).

Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.
• 5-10 years of hands-on experience as a Fullstack Developer.
• Strong problem-solving skills and ability to debug complex systems.
• Excellent communication skills and ability to work in a team-oriented, collaborative environment.

• Experience in testing web-based applications.
• Experience in developing test cases and scenarios based on PRD/BRD/Use cases.
• Experience in testing Web Services
• Logging defects/bugs in the defect management tool
• Tracking the defects and retire them with appropriate test execution
• Good analytical and problem-solving skills
• Excellent written and verbal communication skills

Tools and Technologies:

• Should have strong knowledge and hands-on with SQL, Java, and Selenium
• Good/Fair knowledge of angular framework and Protractor with JavaScript/TypeScript
• Hands-on with any of the defect management tools like Jira/Bugzilla
• Knowledge of J-meter, Soap UI is a plus

We are looking for a Ruby on Rails Developer who is dedicated to the craft, writes code that they are proud of, and can hit the ground running.

You will write beautiful Ruby to a high standard, in a timely and scalable way that improves the code-base of products in meaningful ways.

You will be a part of a full-stack team that is responsible for all aspects of the ongoing software development from the initial specification, through to developing, testing and launching.

• Contribute to all phases of the development lifecycle
• Design, build and maintain efficient, reusable, and reliable Ruby code
• Integration of data storage solutions (may include databases, key-value stores, blob stores, etc.)
• Identify bottlenecks and bugs, and devise solutions to these problems
• Help maintain code quality, organization, and automatization
• Ensure development is in compliance with specifications
• Prepare and produce releases of software components
• Support continuous improvement by investigating alternatives and technologies and presenting these for architectural review

• BSc/BE/BTech in Computer Science, Engineering, or a related field
• 4+ Experience with Ruby on Rails, along with other common libraries such as RSpec and Resque
• Good understanding of the syntax of Ruby and its nuances
• Solid understanding of object-oriented programming
• Good understanding of server-side templating languages such as Liquid, Slim, etc
• Good understanding of server-side CSS preprocessors
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Familiarity with concepts of MVC, Mocking, ORM, and RESTful
• A knack for writing clean, readable Ruby code
• Ability to integrate multiple data sources and databases into one system
• Understanding of fundamental design principles behind a scalable application
• Able to create database schemas that represent and support business processes
• Able to implement automated testing platforms and unit tests
• Proficient understanding of code versioning tools (Git)
• Familiarity with development aiding tools{such as Bower, Bundler, Rake, etc
• Familiarity with continuous integration
• React experience is good to have