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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Responsibilities include:

• You will design and build web applications
• Collaborate with cross-functional teams to define, design, and ship new features
• Do Unit-test code for robustness, including edge cases, usability, and general reliability
• Participate in all phases of development, from design to implementation, unit testing, and release.
• In close collaboration with project teams, you will have the chance to redefine the development process for modern web-based applications.
• You will work highly customer-focused and be given the time to learn and experiment with the latest frontend technologies

ESSENTIAL SKILLS / EXPERIENCE REQUIRED:

• Bachelor's degree in Computer Science or equivalent
• 3 - 8 years of experience
• Experience in HTML, JavaScript, CSS, and JavaScript frameworks.
• Experience with the latest frontend technologies (e.g. ECMAScript, Webpack, ESLint, Service workers, etc.)
• In-depth knowledge of at least one JavaScript framework (e.g. React, Vue, Angular, etc.)
• Experience or Knowledge of web application optimizations.

Sales executives are responsible for selling a company’s products or services to potential customers. They are often regarded as the face of the company and the primary point of contact for clients.

A sales executive usually performs the following tasks:

• Find new business opportunities and customers
• Contact potential customers to showcase company products or services
• Develop relationships with existing customers and keep in touch with them
• Negotiate prices and terms with customers
• Prepare sales contracts and keep track of sales activities
• Work with other team members to ensure customer satisfaction

RESPONSIBILITIES

• Become an expert in our technology and platforms
• Provide top-tier, highly skilled and attentive support to our consumer app teams.
• Perform production support, troubleshooting and maintenance tasks with a focus on quality and timeliness
• Work with the Implementations and Delivery Teams on defect resolution and solution delivery
• As an active member of the backend team you would utilize and promote best practices and standards
• You’ll develop new technical skills and gain industry knowledge
• You’ll provide occasional “after-hours” incident response and support
• Maintain software to integrate with internal back-end systems
• Build tools to reduce occurence of errors and improve customer experience
• Manage system troubleshooting and maintenance.

Required skills and qualifications

• 4+ years’ experience supporting Web and Backend based application software and environments preferred

• Ability to prioritize effectively and handle shifting priorities professionally

• Experience with version management systems like GIT, Subversion

• Knowledge on Payment gateways (Razorpay, Juspay)

• Experience with web application servers, basic idea on AWS and Azure

• Databases (SQL and NoSQL) and SQL query language.

• Good understanding of Networking principles.

• An understanding and background with Object Oriented Programming languages

• Required Full stack development knowledge.

Preferred skills and qualifications

• Bachelor of science degree (or equivalent) in computer science, engineering, or relevant field

We're looking for a Performance Marketer to drive our strategic product and technology vision on the growth and platform side of products. Evaluate the customer touch-points and growth levers in our onboarding product. Define, drive and modify traffic and growth metrics for the organization. Be responsible for building and executing new initiatives and roadmaps. Manage product lifecycle from ideation to launch and beyond. Salary up to 35 LPA

🙋What makes you a good fit?

• Minimum 2 years of experience working on building products or problem-solving in a B2B domain.
• Relevant product experience in growth products, onboarding journeys, retention and engagement journeys
• The drive to build products with an insight-first approach but at the same time a track record of boldly pursuing intuitions and validating them via experimental outcomes.
• Data orientation, analytical skills, and an ability to interpret everything in terms of measurement.
• Comfort with ambiguity, belief in first principles, and the skill to transform broad ideas into action plans via high bias for action
• Unnoticeable cross-functional stakeholder management.
• Business acumen to appreciate and understand levers for business growth and profitability.
• Preference to work independently.

We are looking to connect with an experienced, skilled and motivated product designer for the lead role at BitClass, Bengaluru.

BitClass operates in the domain of live education by enabling teachers in setting up, selling, managing and delivering their live classes, all in one place. Founded by two accomplished serial entrepreneurs - Gunjan & Utsav, funded by some of the best institutional investors BitClass is striving for building the best in class PaaS platform for live learning.

Take a glance about the industry and our journey to know us better.

Responsibilities

• Understand the experience brief communicated by the product team
• Identify and transcribe the customer requirements into user stories, workflows and wireframes very early on in the project lifecycle
• Receive feedback and make the product evolve based on feedback and your personal assessment of such feedback
• Receive feedback and discuss when needed if you feel there is something more/better/different that can be done
• Develop UI mockups and interactive prototypes the team and client can interact with and test
• Identify and correct UI and UX issues/bugs
• Be the lighthouse of the team in terms of UX and UI best-practices
• Deliver designs catered to each stage of the project lifecycle
• Collaborate with the dev team
• Run tests and maintenance actions
• Deliver and adapt swiftly

Requirements

• 3+ years experience in app design both UX & UI
• Sharp eye for functional and efficient UX
• Ability to do design walkthrough with the client and PM
• Experience with tools such as Sketch, Invision, Zeplin, Abstract
• Understand platform design guidelines and follow them in designs

BitClass launches campus on the Internet for new-age skills, networking & more

Along with 100s of unique live courses, boasts of library, cafeteria and Amphitheatre to provide an exact offline campus experience.

https://tinyurl.com/5c2cad37" target="_blank">https://tinyurl.com/5c2cad37

• Growing industry vertical revenue
• Being the P&L owner for industry vertical
• Being the face of company for existing clients
• Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
• Being a strategic consultant to industry vertical clients
• Managing higher escalations and preventing churn
• Ensuring timely collection of payments
• Ensuring business margins
• Managing a team of Regional Business Managers

Desired Candidate Profile

• Post Graduates from tier 1/2 management colleges
• 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
• Proven track record in enhancing revenue through strategic initiatives
• Ability to manage conflicts and negotiate
• Multi-tasking capabilities    

100ms is building a Platform-as-a-Service for developers integrating video-conferencing experiences into their apps. Our SDKs enable developers to add gold standard audio-video quality conferencing with much faster shipping times.

We are a team uniquely placed to work on this problem. We have built world-record scale live video infrastructure powering billions of live video minutes in a day. We are a remote-first global team with engineers who've built video teams at Facebook and Hotstar.

100ms' Platform-as-a-Service will reduce shipping live conferencing application time to days instead of months, allowing companies to focus on their core business.

We are looking for a few young software engineers to join our team, explore new technologies and solve cutting-edge technological problems.

• Be part of one of our engineering pods - core framework, backend or full-stack
• Be willing to learn and collaborate
• Work with high ownership
• Solve complex unstructured problems
• Be willing to dive deep into problems - whether its reverse engineering a browser, applying practical computer vision to reduce video bandwidth, or scaling backend infrastructure to support millions of users

• Computer Science/Engineering or Mathematics major
• Excellent mathematical and analytical skills
• Experience in programming
• Entrepreneurial mindset and hunger
• Strong fundamental grasp of data structures and algorithms

• Experience with video conferencing, Go, Sockets, WebRTC, WebAssembly, React, Android or iOS development
• Experience with open source contribution
• Ability to speak and write in English fluently and idiomatically
• Strong inclination to keep up-to-date with latest trends, learn new concepts, or contribute to open-source projects and would be eager to talk about ideas in internal or external forums

• You'll be part of a small team at a fast-growing engineering-first startup
• You'll work with engineers across the globe with experience in video at places like Facebook and Hotstar
• You can grow as an individual contributor or as a team leader - freedom to set your own goals
• You'll work on problems at the cutting-edge of real-time video communication technology at massive scale

We’re looking for a team player, who is motivated by delivering great work. Some of the skills and experience we look for includes:

• Builds and maintains relationship with talent pool in regional markets
• Opens and manages requisitions throughout recruiting lifecycle
• Manages candidate database, including resumes and applications
• Assesses recruiting service request and confirms talent needs with Business and Hiring Manager
• Identifies recruiting channels and target talent pools and conducts search for candidates
• Captures applicant information into recruiting database, maintaining database for future reference
• Prepares and shares candidate communications throughout recruiting lifecycle
• Provides candidate logistics support during hiring process, including coordination of candidate interviews and screening
• Screens candidates, including review of application and resume along with conducting assessments and interviews in partnership with Hiring Manager
• Serves as a point of escalation for inquiries and redirects the resolution of complex or unusual talent acquisition inquiries to the Talent Acquisition COE
• Provides inputs on recruiting operations and execution improvements to Talent Acquisition Lead and Talent Acquisition COE