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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Responsibilities:

Develop and maintain front-end applications using Razor View (MVC) in C#, JavaScript, jQuery, and React / Angular.

Design and implement robust backend services using C# focusing on Rest APIs and integrating third-party APIs.

Work with databases like Microsoft SQL, with a focus on gradually adopting NoSQL solutions.

Create and maintain reporting solutions using SSRS, Crystal Reports, and Power BI.

Design and manage ETL processes and data warehousing solutions using SSIS and SSAS.

Collaborate with cloud infrastructure teams to deploy and maintain solutions on Azure, AWS, and Private Cloud environments.

Ensure code quality and performance optimization through regular reviews and updates.

Work in an Agile environment, actively participating in sprints, code reviews, and team meetings.

Ideal Candidate

Proficiency in front-end technologies such as Razor View (MVC), JavaScript, jQuery, and React / Angular.

Strong backend development experience in C# using the Design First and Code First approaches.

Experience with RESTful API development and integration of third-party APIs.

Familiarity with Microsoft SQL and NoSQL databases.

Hands-on experience with reporting tools like SSRS, Crystal Reports, and Power BI.

Knowledge of ETL and data warehousing tools, particularly SSIS and SSAS.

Experience with cloud platforms like Azure, AWS, and Private Cloud.

Solid understanding of software development principles and practices.

Experience with Power BI or other BI tools for data visualization.

Knowledge of Python, Spark, or Databricks for advanced data processing

Oracle Fusion HCM Functional Consultant (Oracle workforce compensation and Talent Management)

 POSITION SUMMARY

·    7-9+ years experience in Oracle Cloud.

·    Must have experience in Oracle Fusion Cloud HCM Modules (Oracle workforce compensation and Talent Management).

·    End to end configuration of above Modules.

·    Create and update configuration books.

·    Support the preparation and execution of test scripts and resolve testing defects.

·    Create and update functional design documents.

·    Release upgrade testing.

·    Securities.

·    Good presentation and communication skills - Responsible for communicating and escalating project issues to the team leads.

·    Responsible for project deliverables from offshore for HCM Modules.

·   Exposure to structured software development life-cycle methodology.

·   Experience of working with multi-cultural teams in a geographically diverse environment.

·    Experience in creating workflow and security for the module.

·    Good to have experience in Redwood theme and Visual builder studio.

Experience in TeleSales, Telemarketing, B2B Sales, B2C Sales.

● Good Communication Skills

● Good Convincing Skills

● Flexible with working days and times

Communication: Excellent communication skills in English and/or any regional language(

Hindi, Marathi, Malayalam, Tamil, Gujarati)

● Agility: Ability to change according to business requirements.

● Motivation: Demonstrate a positive, ‘can-do’ attitude. Willing to roll up your sleeves and

● get things done.

● Data-driven: Keen interest in analyzing performance data and transforming it into actionable

strategies.

● Growth-driven: Keen to grow as an individual

Requirements:

• Very good programming knowledge in C/C++
• Experience in Multi-threaded software development
• Understanding of operating systems concepts, system performance, and optimization
• Familiar with working in an Embedded Linux development environment.
• Excellent problem-solving/debugging skills, design, development, troubleshooting, and debugging
• Knowledge of embedded tools like emulators, linkers, makefiles, etc
• Experience in voice applications development, preferably on client/server platforms
• Knowledge of RTOS programming will be added advantage.
• Understanding of different processors. microcontrollers architectures.
• Familiarity with development tools such as GCC, GDB, Eclipse, GNU Make, etc

Our client is currently looking for a Data Solutions Associate Director to join the data, technology & analytics division.

• Support agencies on client brief responses, working with the analytics & technology directors to develop tailored solutions using proprietary or partner technologies.
  
• Conduct client data & technology audits for development of audience strategies.
  
• Deliver detailed digital transformation roadmaps to support audience activation, provided in a client-ready format for agency partners to utilize.
  
• Project manage all signed-off SOW’s, from initiation to closure and ensure effective delivery.
  
• Work closely with agency planning teams to identify opportunities for clients within data & tech service scope.
  
• As the SME on data marketplaces, be the POC for buying teams with enquiries on data strategy for media activation (source, validate, build).
  
• Develop agency data ‘champions’ in your respective market, through training and enablement programs covering Identity resolutions, data governance and ethics policies, as defined by our global and legal teams.
  
• Work with the Regional & Marketing teams to create & deliver Learning & Development sessions on our partner solutions to buying and agency teams.
  
• Lead and develop key relationships with relevant data & technology partners, working with investment & agencies to deliver opportunities that support our client and internal requirements.
  
• Any other ad-hoc projects or tasks relevant to the position.
  
• Build a great working relationship with your team, market teams and client team, operating seamlessly together to deliver success for our clients, across the briefing, booking, set up, optimization and reporting processes.
  
  

Java Full Stack Developer

Experience required-4.5 to 7yrs

Mandatory Skills- Front end- HTML, CSS, Javascript, Angular/React

Back end- Java, Springboot/Node/Python, Any SQL/RDBMS, OS

Jenkins for Deployment

• Document technical and functional specifications
• Perform unit testing of objects/ solutions created
• Perform configuration, integration, and personalizations in Oracle HCM EBS/Cloud
• Work in a functional and technical capacity and analyze business requirements, design, develop and deploy solutions
• Excellent troubleshooting, analytical and problem-solving skills
• Explore & investigate the client's pain areas, extend the scope, and keep the client satisfied

• Minimum a Bachelor’s degree.
• 3 to 10 years of experience as an Oracle HCM Techno-Functional Consultant
• 30% Functional and 70% Technical
• Strong experience in core HR, Payroll, Fast Formula, OTL and SSHR
• Should have expertise in Oracle HCM Cloud advanced tools such as HCM Extracts, HDL, PBL, BI Publisher, OTBI, Application Security, Page Composer, Page Configurator, REST APIs, SOAP, Webservices
• Able to provide strong leadership to develop best practices for effective Techno functional support for the enterprise business process area
• Good communication skills
• In-depth knowledge of the business process and capability to understand business requirements.

Exp : 3 – 7 years

Salary : up to 25 LPA

Location : Bangalore

Notice : Only Dec Joiners