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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

Position Overview:

• Job Title: Functional Analyst - AMEA ERP COE
• Location: Bangalore, India
• Reporting To: Domain Manager - Procurement & Manufacturing AMEA ERP COE

Experience & Education:

• Total Experience: 6–8 years in SAP MM (ECC or S/4HANA)
• Education: Graduate (minimum 4 academic years)
• Domain Experience: 3+ years in Purchasing/Manufacturing preferred
• Implementation: 3 full-cycle MM implementations; S/4HANA exposure (Advanced STO, Embedded WM)

Implementation & Functional Skills:

• Enterprise Structure Mapping: Plants, Storage Locations, Purchasing Orgs
• P2P Processes: Subcontracting, Third-party procurement, Release strategies, Inventory management, Pricing and Account determination etc.
• Cross-Border (export/ import) & Intercompany Scenarios
• Interfaces: IDOCs, ALE
• ABAP Basics: Debugging knowledge

Work Culture & Responsibilities:

• Independence: Handle MM/WM projects and support calls autonomously
• Cultural Sensitivity: Support countries across Asia, Middle East, and Africa

Key Responsibilities:

• Conduct workshops and gather MM / WM operation requirements
• Deliver SAP solutions (Blueprints, Functional Specs, Testing, Training)
• Manage data migrations
• Ensure audit compliance
• Delivery enhancements and changes within timelines

Value Additions:

• Innovate MM/WM functionalities beyond the template
• Participate in ABB initiatives (CSI, Cost Saving, AppRun, etc.)

Requirements:

• Very good programming knowledge in C/C++
• Experience in Multi-threaded software development
• Understanding of operating systems concepts, system performance, and optimization
• Familiar with working in an Embedded Linux development environment.
• Excellent problem-solving/debugging skills, design, development, troubleshooting, and debugging
• Knowledge of embedded tools like emulators, linkers, makefiles, etc
• Experience in voice applications development, preferably on client/server platforms
• Knowledge of RTOS programming will be added advantage.
• Understanding of different processors. microcontrollers architectures.
• Familiarity with development tools such as GCC, GDB, Eclipse, GNU Make, etc

Job Description

The primary role of this position will be to develop rich Mobile applications for a highly accessed and commercial digital content platform based on a high-performance CE device. We are looking for resources with Android and iOS technology skills for user facing application development using TypeScript and JavaScript FW competency. Your primary focus will be on developing application components and implementing them following well-known mobile development workflows.

Responsibilities:

• As an individual contributor understand the requirements, perform detailed design and coding, debugging, testing and release of the given modules.
• Development of new user-facing features using Mobile technologies, re-usable components and front-end libraries.
• Rapid development ability to build and demonstrate quick Mobile driven solutions.
• Work closely within a small team of experienced engineers to produce high-quality software products on a daring schedule.
• Demonstrate professional engineering practices including alignment to coding standards, producing design documentation, and supporting integration.
• Translating design and wireframes into high quality code, with an eye for performance on specific target devices.
• Write unit test and perform functional verification for the responsible modules
• Perform code reviews and sanity checks for the code developed.

Skills:

• Experience with React JS, React Native, JavaScript including DOM Manipulation and JavaScript object model.
• Thorough understanding of any of React Native and its core principles for developing and maintaining Android or iOS applications.
• Good knowledge of HTML5 and CSS
• Experience with modern front-end build pipelines and tools such as Babel, Webpack, NPM, etc.
• Agile Scrum based Development
• Ability to communicate effectively and make effective Presentations
• Solid understanding of MVC and stateless APIs & building RESTful APIs
• Familiarity with code versioning tools such as Git, SVN.

Qualifications:

• Bachelor’s Degree in computer science or related field, and Minimum of 3 years of experience in commercial software development.
• Expertise in object-oriented design methodologies
• Experience working with medium to large scale code bases in small to large groups
• A passion for front end application development

Desirable:

• Timely and committed: Being able to work in a time constrained and demanding environment
• One who likes to push beyond own goals and makes way through challenges!
• Quality-driven, quick learner who is also a team player, can work independently without supervision

Require Someone skilled in python / C/C++ to work on new products and also support existing AI based products . 

Should be open to learning new frameworks

• 15+ years of Hands-on technical application architecture experience and Application build/ modernization experience

• 15+ years of experience as a technical specialist in Customer-facing roles.

• Ability to travel to client locations as needed (25-50%)

• Extensive experience architecting, designing and programming applications in an AWS Cloud environment

• Experience with designing and building applications using AWS services such as EC2, AWS Elastic Beanstalk, AWS OpsWorks

• Experience architecting highly available systems that utilize load balancing, horizontal scalability and high availability

• Hands-on programming skills in any of the following: Python, Java, Node.js, Ruby, .NET or Scala

• Agile software development expert
• Experience with continuous integration tools (e.g. Jenkins)

• Hands-on familiarity with CloudFormation

• Experience with configuration management platforms (e.g. Chef, Puppet, Salt, or Ansible)

• Strong scripting skills (e.g. Powershell, Python, Bash, Ruby, Perl, etc.)

• Strong practical application development experience on Linux and Windows-based systems

• Extra curricula software development passion (e.g. active open source contributor)

• 5-7 years of web application and web site development with Drupal (corporate web sites, ecommerce sites, portals, mobile sites).
• 4+ years managing web application projects.
• Thorough understanding of the Software Development Lifecycle (e.g. Requirements, Design, Development, Testing) and exposure to Agile or iterative SDLCs.
• Experience with one or more modern JavaScript frameworks (React, Angular, Vue) React preferred
• Experience writing semantic, responsive HTML.
• Experience writing object-oriented PHP.
• Experience implementing web solutions in Drupal and PHP.
• Experience with Drupal’s theme layer.
• Experience with Drupal’s module system and experience writing or extending modules.
• Experience with Drupal’s Migrate framework.
• Experience with Drupal JavaScript behaviors.
• Experience with Acquia provided tooling and development workflows for Drupal 8/9 preferred.
• Experience implementing, accessibility standards (Section 508, WCAG).
• Experience with CSS preprocessors (Sass, Less).
• Experience with version control tools (Git).

• Designing and executing the learning calendar
• Working with external vendors for learning and engagement activities
• Identifying appropriate facilitators for various interventions
• Building strong connects with internal stakeholders for enhanced buy-in on programs
• Co-creating relevant content with internal teams
• Collating relevant feedback from various trainings
• Independently managing and coordinating for learning events/boot camps

Desired Candidate Profile

• Graduate/Postgraduate with 2-4 years of relevant L&D experience in a diverse and multicultural work environment
• Strong interpersonal, communication (written and verbal) and problem-solving skills
• Excellent stakeholder management
• Ability to work as an integral member of a diverse team
• Strong organization skills
• Ability to meet deadlines, prioritize assignments, and juggle multiple tasks simultaneously in a fast-paced, customer-focused environment
• Comprehensive knowledge of Microsoft Word, Excel, and PowerPoint    

Position Summary:

The Oracle EDM/DRM Associate is responsible for delivery of Oracle Enterprise Data Management Cloud (EDM) and Data Relationship Management (DRM) consulting projects and shows a demonstrated propensity of technical and functional proficiency in the design and development of enterprise-wide master data applications. 

The Oracle EDM/DRM Associate will also:

• Build and deploy master data solutions for Huron client engagements
• Build and deploy data governance procedures for Huron client engagements
• Work effectively on a team with Huron leadership and peers as well as client personnel

Qualifications:

• 1-6 years of design, implementation, and support of master data management applications and familiarity with ERP/EPM/BI applications
• Bachelor's Degree in Computer Science/Management, Information Systems, Business Administration or equivalent
• Experience with Oracle Enterprise Data Management (EDM) or Oracle Data Relationship Management/Data Relationship Governance (DRM/DRG)
• Familiarity with Oracle ERP, EPM or BI applications and Oracle integration methodologies
• Knowledge of business workflows and change processes
• Knowledge of data governance concepts and master data management best practices

Additional Preferred Skill Requirements:

• Has successfully participated in large-scale MDM and Enterprise Performance Management or Enterprise Resource Planning solutions
• Has experience working with REST APIs, Oracle Data Management (Cloud/FDMEE), Oracle Integration Cloud (OIC), PowerShell, Groovy
• Has strong presentation and collaborative skills and can communicate all aspects of the job requirements, including the creation of formal documentation/deliverables
• Excellent analytical and problem-solving skills
• Excellent organizational, time-management, and communication skills

Technical Skills:

1. Must have skills:

• MVC, .Net C# 4.0, 4.5, .Net Core 3.1
• ASP .Net & ASP .Net Core
• Angular
• HTML, CSS, & JavaScript
• Database - SQL Server – 12/13/14/15