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Role –Customer Success Executive (Post Sales)

Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.

Who we are?

A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.

What do we do?

As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.

Our Vision & Culture

With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.

Why us?

We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.

Role Summary

We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.  

• As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
• Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
• This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.

Keen to know more about how you could contribute?  

• Maintain a detailed knowledge of our offering and the impact they can create for our customers.
• Coordinating and maintaining a detailed list of all tasks and communication with the client.
• Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
• Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
• Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
• Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
• Assisting the onboarding team for any new business set up activity that might arise from accounts.
• Proactively spot and correct any issues that could affect customer satisfaction or retention.
• Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
• Keep yourself updated about new products and services that could be of value to customer’s business.

• Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
• Handle customer escalations and ensure closure of the issues.

Desired Skills

• Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
• -2 years of relevant experience in B2B customer facing roles.
• Knowledge of the SaaS ecosystem (good to have).
• Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
• Account management and client relationship skills is preferred.

We are seeking a highly motivated and results-driven Business Development Executive to join our team. The ideal candidate will be responsible for identifying new business opportunities, developing and implementing growth strategies, and building strong relationships with potential clients. This role requires a combination of strategic thinking, sales expertise, and excellent communication skills

Responsibilities and Duties:

• Candidate will be responsible for generating new leads, do cold calls, send cold emails, and focus on revenue generation for both domestic and International market.
• Candidate must be able to manage existing clients and act as point of contact for any queries or concerns.
• Candidate must be able to understand our services well and be able to explain the same to potential clients.
• Stay updated on industry trends, competitor activities, and emerging technologies to maintain a competitive edge.
• Continuously improve sales skills through training and development opportunities.
• Create compelling sales presentations and proposals that effectively communicate the value proposition of our products or services.
• Understand client needs, challenges, and objectives to tailor solutions that meet their requirements.
• Cold calling, lead generation and market research, log lead generation, scheduling meeting
• Drive revenue growth by identifying and capitalizing on new business opportunities through strategic negotiation and relationship-building.
• Strong communication and IT fluency
• Must be from technical background or have prior experience with IT industry

We require candidate having 2 to 7 years of experience

Skills:

• Bidding
• Lead Generation and Cold calling
• Good Communication
• Proficient in MS-Excel and mail drafting
• Smart Negotiator
• Experience in writing Proposals

Responsibilities:

·       Sales forecasting: Develop and maintain accurate sales forecasts to help the organization make informed decisions on sales targets, revenue goals, and resource allocation.

·       Pipeline management: Analyze and optimize the sales pipeline to ensure a consistent flow of qualified leads and opportunities, and work closely with the sales team to identify areas of improvement.

·       Sales process optimization: Continuously evaluate and optimize the sales process to maximize efficiency and effectiveness, and work with cross-functional teams to implement best practices and tools.

·       Sales reporting and analysis: Provide regular sales reports and analysis to identify trends and areas of opportunity, and work with the sales team to develop actionable insights.

·       Sales enablement: Work closely with the sales team to provide the tools, resources, and training they need to succeed, including sales training, product information, and customer insights.

·       Territory management: Develop and manage sales territories to maximize revenue potential and ensure a balanced workload for sales reps.

Requirements:

·       Master's degree in business, marketing, or a related field is preferred.

·       3 to 8 years of experience required in sales.

·       Strong knowledge of consumer appliances, their features, and market trends.

·       Excellent communication and interpersonal skills to build rapport, team management & conflict management.

·       Self-motivated and target-oriented, with a proactive approach to achieving sales goals.

Ability to work independently, as well as collaboratively within a team environment

Position/Title: Senior Information Security Manager

Department: Information Technology

Employment Type: Full-time

Location: Bangalore/Hyderabad

Shifts: 11:00AM to 8:00PM (candidate should be flexible to work as per business requirement)

About Aeries

Aeries is a global services company providing technology, business Founded in 2012, Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Great Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

For more information, log on to http://www.aeriestechnology.com

Aeries is looking for an experienced Senior Information Security Manager to join our Infrastructure & Information Security Team. The right individual will partner and collaborate with teammates cross-functionally to understand needs, present options, and facilitate the selection, planning, building, and delivery of solutions across our Info Sec portfolio.

Job Summary: We are seeking an experienced and dedicated Information Security Manager to lead our IT Security team and oversee the delivery of security services to our clients in the US and UK. The ideal candidate should possess a strong background in IT security practices, have a proven track record of managing security teams, and be adept at handling client relationships. This role involves ensuring the confidentiality, integrity, and availability of our clients' data and systems while adhering to industry standards and best practices.

Responsibilities:

1. Client Engagement: Serve as the primary point of contact for US and UK clients regarding all information security matters. Understand their security needs, provide expert advice, and ensure high levels of client satisfaction.
2. Security Strategy and Policy: Develop and implement comprehensive information security strategies around tools, and industry standard procedures tailored to meet the requirements of our clients.
3. Team Management: Lead and mentor the IT Security team, providing guidance, performance evaluations, and fostering professional development to ensure a high-performing and motivated team.
4. Security Operations: Oversee day-to-day security operations, including monitoring and responding to security incidents, conducting security assessments, and implementing controls to safeguard client assets. Act as the interface between offshore operations and Client Senior Stakeholders.
5. Security Compliance: Ensure compliance with relevant laws, regulations, and industry standards (e.g., GDPR, SOC, ISO 27001) in respective regions.
6. Vendor Management: Manage relationships with external security service providers and vendors, ensuring their services meet the expected quality and compliance standards.
7. Security Metrics and Reporting: Establish key security performance metrics, regularly monitor and report on security posture to senior management and clients.
8. Continuous Improvement: Stay updated with the latest security trends, technologies, and threats. Propose and implement improvements to security practices based on industry best practices.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
• Professional certifications such as CISSP, CISM, or equivalent.
• At least 10+ years of experience in IT security management, with a proven track record of managing teams and delivering security services to US and UK clients.
• Strong knowledge of security frameworks, standards, and best practices (e.g., NIST, CIS, ISO 27001).
• Experience with security technologies, such as firewalls, IDS/IPS, Microsoft Sentinel SIEM, EDR and endpoint protection.
• Excellent communication and interpersonal skills to effectively engage with clients and internal stakeholders.
• Demonstrated ability to analyse complex security issues, devise solutions, and implement effective security controls.
• Strong leadership and project management skills to drive initiatives and meet deliverables.

The Information Security Manager will play a critical role in ensuring the security and confidentiality of our client’s data and systems. They will lead a skilled team, stay abreast of the ever-changing security landscape, and apply their expertise to protect our clients and enhance our security practices.

The Job responsibilities of the candidate shall include but not limited to the Job Description & to perform any other tasks/functions as required by the Company.

• Website and software application designing, building, or maintaining.
• Using scripting or authoring languages, management tools, content creation tools, applications, and digital media.
• Determining user needs by analyzing technical requirements.
• Bachelor's degree in web development or related field, or relevant experience.
• Solid knowledge and experience in programming applications.
• Proficient in JavaScript, HTML, CSS, Angular.
• Proficient in Web development.
• Should have 4 years of experience in web development.
• Solid ability in both written and verbal communication.
• Knowledge of programming language and technical terminology.
• Able to develop ideas and processes and clearly express them.
• Able to solve complex problems.

Desired Candidate Profile

• Graduation is a must
• Relevant work experience of 5-12 years in key account management/ BD / corporate sales is
• Experience in corporate sales, executive health check packages sales with corporates- from diagnostic companies, online aggregators, is preferred
• Outstanding communication and professional networking skills
• Excellent presentation, negotiation and interpersonal skills
• High ownership and problem-solving ability is a must

• Excellent communication and problem-solving skills,
• Strong analytical skills Ability to turn business requirements into technical concepts and code,
• Minimum 3 - 6 years experience in software development in general with 3 years in complex web applications using SAP UI5,
• Software architecture knowledge of enterprise applications is a must
• Experience with Web - Technologies (SAP UI5, HTML5, CSS3, JS, REST - WS) is a must
• Experience with SAP Mobile Platform as well as SAP Web IDE is a plus
• Knowledge and experience with user experience and design concepts is a plus

About RecoSense

We are a growing SaaS based data analytics startup at revenue stage with multiple customers. We are looking for Python programmer who can be part of core product team in taking the product forward.

Flexible work timings, Stock options, Architect role to lead the product. Visit http://recosenselabs.com">http://recosenselabs.com.

Requirement: We are looking for a good programmer with following skills:

Sr. python developer

Experience:  2- 5 years

Requirements:

1. Mandatory good experience in Python and Mongodb
2. Expertise in cloud management
3. Proficient in shell scripting
4. Expert in modular code writing skills
5. Explorative(geek on what's going around technology)
6. Worked on Spark, AWS, is plus
7. Hands on Postgres
8. Experienced on developing a product from scratch to production
9. Experience on developing modular backend architecture

Location of Work

We are located in Banashankari 2nd stage, Bangalore. Looking for a full time candidate.

Work hours and location of Work is flexible.

Benefit for Candidate

1. Part of the Core Team in the Company
2. Growth along with the Company
3. Startup culture - Ability to work on best technologies, fast paced and dynamic
4. Freedom to work independently.
5. Equity incentives for long term interest