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Role –Customer Success Executive (Post Sales)
Looking to grow in a customer success role in a dynamic and fast paced SaaS environment ? NuVeda is the perfect place for you to explore your interests, use your strength to leverage your customer relationship.
Who we are?
A three-time award winner for the best product from eLearning Industry (2022), NuVeda established in 2006, is a fast-growing SaaS company with offices in Minneapolis, Chennai & Bangalore.
What do we do?
As a strategic growth partner in learning and development, we help our Customers Design, Deliver & Manage all their learning interventions at scale, Measure the business impact and Monetize the learning assets.
Our Vision & Culture
With a vision to build the "Google of Learning", we thrive in an open and honest organization culture where Autonomy, Alignment to Purpose, Integrity, Continuous Learning and Development are fostered to be future ready.
Why us?
We promise you an ambitious career path, compensation & benefits as per the industry standards and a team of high pots who pushes you to your limitless potential.
Role Summary
We are looking for people with the right mix of compassion, communication skills, and technical knowledge to get the job done.
- As a Customer Success Executive, you will partner closely with the Director of Customer Success, Implementation and Onboarding team and product team to ensure our customers realise the maximum value from their investment.
- Build and maintain strong professional relationships with our domestic and global customers with the support of the team to coordinate operational tasks.
- This is a highly collaborative role, which requires excellent organization, clear communication and a passion for using data to drive successful partnerships.
Keen to know more about how you could contribute?
- Maintain a detailed knowledge of our offering and the impact they can create for our customers.
- Coordinating and maintaining a detailed list of all tasks and communication with the client.
- Working closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers.
- Manage the process of creating review reports which will include : consolidating and maintaining reporting format, proof reading and pulling standard reports.
- Maintaining a task and discussion tracker to manage the timelines and go live details of the ongoing projects.
- Schedule regular/day-to-day client and internal meetings to understand the requirements, challenges and adoption status.
- Assisting the onboarding team for any new business set up activity that might arise from accounts.
- Proactively spot and correct any issues that could affect customer satisfaction or retention.
- Help CS Team drive customer references and case studies, and produce reports and presentations to explain insights and results to marketing professionals.
- Keep yourself updated about new products and services that could be of value to customer’s business.
- Co-ordinate with the QA team and Product team for timely closure of tickets and help the customer understand the usage.
- Handle customer escalations and ensure closure of the issues.
Desired Skills
- Any graduate/masters/engineering in computer science who is ambitious, energetic, and highly motivated to learn and grow in a fast-paced environment.
- -2 years of relevant experience in B2B customer facing roles.
- Knowledge of the SaaS ecosystem (good to have).
- Good communication skills, problem solving skills, solution oriented, logical thinking, analytical thinking, highly organized and active, proactive and learning ability will be highly desired.
- Account management and client relationship skills is preferred.


Responsibilities:
Design, develop, and maintain high-quality software solutions using programming languages such as Java.
Implement backend services using frameworks like Spring Boot and frontend interfaces using frameworks like React.
Apply deep knowledge of algorithms and data structures to solve complex problems efficiently.
Optimize code for performance, scalability, and reliability.
Work with SQL and NoSQL databases to design, implement, and manage data storage solutions.
Ensure data integrity and optimize database queries. Leverage open-source tools and frameworks to develop scalable and maintainable solutions.
Stay updated on the latest trends in open-source technologies.
Utilize Linux systems for development and deployment.
Automate and streamline processes using Linux tools and scripts.
Develop and maintain mobile applications that align with user requirements and business goals.
Collaborate with cross-functional teams to ensure seamless integration with backend systems.
Work closely with product managers, designers, and other engineers to bring ideas to life.
Participate in code reviews, testing, and debugging to ensure high-quality deliverables.
Qualifications and Skills:
Bachelor’s or Master’s degree in Computer Science, Electrical Engineering, Mathematics, Physics, or a related discipline.
Strong knowledge of algorithms and data structures.
Proficiency in at least one programming language, preferably Java.
Hands-on experience with backend frameworks like Spring Boot and frontend frameworks like React.
Familiarity with SQL and NoSQL databases.
Solid understanding of Linux systems and tools.
Experience developing mobile applications is highly desirable.
Strong problem-solving skills and ability to work in a fast-paced environment.
Your day to day responsibilities shall encompass:
- Contact prospective customers by both telephone and email
- Market Research to develop warm leads
- Responsible for generating leads for the category/market assigned
- Conduct outbound calls to prospective clients
- Set appointments or close deals with clients
- Identifying customer needs and communicating the client's value proposition.
- Answering customers’ questions, resolving their queries, and helping provide outstanding customer service
- Maintain a pipeline of leads based on the targets assigned
- Manage and develop your own diary, schedule call-backs, and future opportunities
- Report weekly sales goals and objectives to regional leaders
What you’ll need to succeed in the role:
- Good communication skills – you need to be able to have informative and engaging conversations with the customers
- Fearless attitude and a hunter mentality
- Active listening – is crucial for great customer satisfaction rates, especially via phone
- Time management – if you manage your time efficiently, you can build meaningful relationships with your clients and close more deals
- Organizational skills – you juggle multiple tasks and work with many accounts on a daily basis
- Problem-solving – you have to be adaptable to various situations
- Conflict management – your ability to resolve any conflicts that may arise directly affects your sales opportunities
- Collaborative skills – it’s crucial that you are a team player
- Interpersonal skills – you have to be able to provide a great sales experience throughout the whole buying journey
Walk-in Interviews
Monday to Friday - 11 AM to 6 PM
Location: 448, 5th Main Rd, Sector 6, HSR Layout, Bengaluru, Karnataka 560102
Job description
Role: Sr. Inside Sales Specialist
Experience: 3+ years
Location: Bangalore (Near Whitefield)
Mode: Full Time ( Work from Office)
Must Have: IT Sales/Web mobile /UIUX Designs service
Role:
The ideal candidate will be responsible for finding and identifying leads through a variety of sources. Once leads are identified, this candidate will reach out and meet with the business decision-makers to better understand their business needs and how our product could help them. Responsibilities:
• Must have worked with IT services organizations holding strong experience in Lead generation and Lead qualification
. • Hand-on experience with Lead generation activity through cold calling, email marketing, LinkedIn, Sales navigator and other channels.
• Must know how to generate leads from email marketing tools like Sendx, Mailchimp, zoho, Apollo, Sendinblue, Get response etc.
• Must know how to extract data of company & employees using all the filters in sales navigator like Industry, job title, employee size etc. & extract data using data extraction tools like Apollo, ZoomInfo, Demand base, Skrapp, seamless, dataminer, Lusha etc.
• Hand-on experience with Lead generation activity through Cold Calling, LinkedIn, Sales navigator, other channels & converting leads into sales
• Experience in creating email contents for mass email marketing, planning, and executing services and technologyrelated email campaigns in alignment with business goals. • Experience connecting with top IT executives and Decision makers of the organizations.
• Excellent communication skills
. • Ensure the accuracy of data on the CRM for leads, prospects, and opportunities.
Qualifications/Requirements
:• Bachelor's degree or equivalent experience.
• Prior Sales experience in an IT company.
• Exposure in India/Middle East US/UK market would be a plus.
• Strong written and verbal communication skills.
Company Overview:
GoProtoz is a World-Class Award-winning UI/UX Design company specialized in User Experience (UX) / User Interface (UI) Design for enterprise and consumer digital products and mobile/web/Desktop applications.
We are one of the top 5 UI/UX design companies in India with a team of passionate and creative digital product UI UX designers and developers. Our vision is to enable digital product companies to achieve their business goals with well thought user experience design strategies and eventually make the people life better. Clients include: Renault–Nissan, SONY, ICICI Bank, Emaar, Damac, PayTm Money, Licious, Mahindra Comviva, QuEST GlobalWebsite: https://www.goprotoz.com/
Location: https://goo.gl/maps/XXoRHtHB93y

Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Analysing different ad platform (Google Search, GDN, UAC, Video Ads, Facebook, Affiliate Channels) performance metrics
- Analyzing external and internal customer data using database queries (SQL, Access), spreadsheet (Excel) models, web analytics tools (Adobe / Omniture), statistical analysis tools, and campaign management software tools.
- Evaluating customers’ online behavior and provides insights and recommendations for further enhancements to the guest experience.
- Analyzing A/B and Multivariate tests, communicating results and providing recommendations.
- Creating PowerPoint presentations that provide market and consumer insights to other marketing and sales departments.
- Advising other marketing functions (App/ website, online/ offline advertising, brand, performance) as the knowledge owner for customer and market data.
- Providing actionable overall market and customer insights to address key strategic questions.
Desired Candidate Profile
What you need to have:- Experience in advanced analytic and statistical techniques related multivariate and A/B testing, digital revenue attribution, customer segmentation, and marketing effectiveness
- Proficient in marketing research and statistical analysis
- Excellent analytical skills and a high degree of business acumen
- Strong organizational, communication and presentation skills
- Proven ability in handling concurrent projects with attention to detail and accuracy
- Deep understanding of Google Analytics and Mixpanel
- Experience building and automating management level reporting
- Mastery of the following analytical tools: modeling and reporting in Excel/ Access and SQL
- Proficiency in Microsoft Office Suite Preferred
GrowthAssist is one of the globally recognized outsourcing agencies in the industry based out in India, founded in 2020 with a current strength of 25+ team members, and growing rapidly.
Currently, we are hiring passionate Paid Marketing Specialists to join our team. Please refer to the job description for more insights about the organization and the role:
- Job Location: Jaipur/Pune/Mumbai/Ahmedabad/Remote OK
- Job Title: SEM Consultant
- Job Timings: 5 PM to 1 AM (IST) | US Client
- Job Type: Contractual & Full-time (Both)
- Required Experience: 2+ years
- Salary: 30-50k INR (Month)
Roles and Responsibilities
- Managing and keeping track of ROI.
- Compiling regular spend reports for campaigns.
- Ability to communicate effectively and confidently.
- Understand the client’s business and work towards achieving their KPIs.
- Weekly/fortnightly and monthly reporting of the accounts with data insights.
- Be up to date with industry updates and experiments.
- Drawing the strategies, executing, and analyzing profitability.
- Coordination with the other teams to get the right assets and execution done.
Skills Required
- Ability to work independently and as part of a team.
- Knowledge/experience in working in-house or agency working methodology and culture.
- Ability to work flexibly and towards tight deadlines.
- Highly proficient in MS word, Excel, and PowerPoint.
- Experience with coding and conversion tracking will be an add-on.
- Knowledge of PPC campaign management tools but not limited to: Google AdWords Editor, Yahoo advertising platform, MSN Adcenter, Facebook ads manager & LinkedIn campaign manager.
- Proven track record of management of paid search campaigns (Google, Yahoo, MSN), mobile paid search campaigns, GDN & shopping ads, and Retargeting campaigns.
- In-depth understanding of paid social campaigns (Facebook, LinkedIn) creation, drawing the strategies and analyzing the performance.
- Working knowledge of tracking and analytics tools (GTM & GA).
- Google Ads certifications with in-depth knowledge.
- Expertise in Advance level Excel operation (Pivot Table, VLOOKUP Experience).
- Self-motivated and confident.
- Problem-solving and decision-making skills.
Additionally, we at Growth Assist review communication skills and English fluency to ensure effortless collaboration.
What We Offer
- Quarterly Rewards and Recognition Programs: We foster learning and encourage people to take moonshots. When you achieve your goals, we recognize and reward your hard work.
- Health Benefits: We cover health insurance for you and your loved ones.
- Sabbatical Policy: We encourage people to take time off and rejuvenate, upskill and pursue their interests so that they can generate new ideas.
- Pet-friendly office and open floor plan. No mundane cubicles.

Responsibilities
- Understanding the business requirements so as to formulate the problems to solve and restrict the slice of data to be explored.
- Collecting data from various sources.
- Performing cleansing, processing, and validation on the data subject to analyze, in order to ensure its quality.
- Exploring and visualizing data.
- Performing statistical analysis and experiments to derive business insights.
- Clearly communicating the findings from the analysis to turn information into something actionable through reports, dashboards, and/or presentations.
- Preparing business dashboards for teams to add transparency in the process and uncover bottlenecks
- Conceive and prepare product dashboards to highlight transparently the user journey on the BitClass platform and outline bottlenecks/wins in the same.
Skills
- Experience solving problems in the project’s business domain.
- Experience with data integration from multiple sources
- Proficiency in at least one query language, especially SQL.
- Working experience with NoSQL databases, such as MongoDB and Elasticsearch.
- Working experience with popular statistical and machine learning techniques, such as clustering, linear regression, KNN, decision trees, etc.
- Good scripting skills using Python, R or any other relevant language
- Proficiency in at least one data visualization tool, such as Matplotlib, Plotly, D3.js, ggplot, etc.
- Great communication skills.
Required Experience : 2 to 6 Years
Technical Skillsets Required :
- 2+ years of professional software development experience
- 2+ years of object-oriented Java / J2EE development
- Full SDLC experience (requirements gathering, architecture, development, QA, etc- )
- Experience with Spring (MVC, IOP/DI, REST, Security) & Hibernate/Spring
- Experience with SOAP / REST web services
- Knowledge of SQL
- Knowledge of No SQL concepts, understanding of Solr, Redis and Mongo DB is desirable
- Understanding concepts of CDN & Content Management
- Must have worked on any one messaging solutions
- Bonus Points for micro service design and development experience
- Bonus points for any mobile development experience
- Used Agile methodology
- Experience leading or working with cross geography teams
- Bonus Points for experience working on Unix, shell scripting & Build Systems
- Experience in performance optimization is an added advantage
- Bonus points on having Hands-on Experience at least at basic level with Solr / ElasticSearch
- Knowledge on Micro-service architecture must
POSITION :
- You will be actively involved during the entire technology development lifecycle. Responsibilities will include all aspects from design, coding, testing, customer feedback cycle changes and support.
- Primary role in software development with object-oriented Java
- The customized solutions that you will be architecting and developing will also require knowledge and experience with spring / Hibernate, SOAP / REST, and SQL.
- Ability to learn new technologies quickly and willingness to read and digest large existing source code and take ownership on complex component or subsystem to drive improvements and re-architecture
- Work with a team of amazing developers and designers involved in the design and development of global platforms
- Invent and prototype new features, build, test and ship them to customers as SaaS, cloud based or hosted product platforms
- Drive the implementation of new technologies which improve our ability to build great customers products.
- Participate in a fun, open learning environment with great benefits and smart talented folks that represent among the best globally.
QUALIFICATION :
- A Bachelor's degree in Computer Science (or equivalent experience)
- M-Tech or advanced degree a plus
- Hackathon participation and accolades are a plus
Job Role :
- Quinbay is an upstart digital platforms and products company with a core focus on disrupting traditional markets and business models with the strength of our innovation driven digital value. We harness the power of our open innovation culture, our unique talent selection approach, the skills and expertise of our people across various industries, domains and technologies and a unique blend of analytics driven strategies for creating future digital platforms.
- OPPORTUNITIES : Pursue opportunities in and learning/growth interests in Mobile, product development, product management, Analytics, Machine learning, UI/UX design, DevOps, Automation, Drones, bots and Java / open source development frameworks and methodologies - on a variety of domains like eCommerce, Logistics and fulfilment, Mcommerce and a whole lot others.
- Opportunities to be part of fastest growing eCommerce platforms in exciting application areas like core commerce, supply chain, logistics and fulfilment, merchant, mobile commerce, analytics, automation and a lot more for the global markets positioned for Asia.
Core Responsibilities:-
- Identify new trends in Digital Marketing, evaluate new technologies, create top-notch UI/UX and corporate and brand website content. Via SEO/SEM allied tools, ensure that the brand is at the forefront.
- Creation of ALL digital assets contributing to brand aesthetics, brand experience, online booking ease and tools, navigation of content. Drive this channel as a primary lead generator, as well as a business contributor. A sharp focus on technology governing content creation and tooling.
- Conceptualize & implement campaigns on the digital channels on all Web, SEO/SEM, marketing database, email, social media-based.
- Create and maintain dashboards towards the evaluation of lead generation, business metrics, CTR/CPC/CPW/CPB. Measure and report performance of all Digital Marketing campaigns, Quality of leads, closures on leads, and revenue generated through digital channels.
- Brainstorm new and creative growth strategies.
- Plan, execute and measure experiments and conversion tests
- Utilize the strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.
- Collaborate with agencies and other vendor partners.
- Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.
- Closely work with sales and presales for monitoring of leads and collect feedback on the quality of interactions.
Who are we looking for?
- A Go-Getter: You are a highly driven individual who goes that extra mile to drive value for the organization.
- Analytical and a Problem Solver: Thinker and problem solver and the ability to exercise sound judgement and make decisions based on accurate and timely data analysis
- Adaptable: You demonstrate the ability to work in a fast paced and hyper-growth environment where the requirements are constantly changing.
- A Technology Geek: You are fanatical about technology and are always on the look-out of newer better ways of building solutions - that's how you- d build this team too!
- A Team Builder: You are a go to person and can work with different teams. A hands-on collaborative style of working is a must
- Ownership: Entrepreneurial mind-set with a strong sense of urgency and results-orientation.
- Inspiring Leader: Who Influences Stakeholders positively and develops teams.
Qualification:-
- MBA in Marketing from a reputed institute with 4 to 6 years of work experience in driving sales through Digital Marketing with B2B, B2C companies.
- Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media and/or display advertising campaigns.
- Highly creative with experience in identifying target audiences.
- Ability to lead integrated digital marketing campaigns from concept to execution.
- Strong analytical skills and data-driven thinking.
- Up to date with the latest trends and best practices in online marketing and measurement

