5+ Service delivery Jobs in Hyderabad | Service delivery Job openings in Hyderabad

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must Have: Salesforce Workflow
• Should have strong technical background with Java (Strong), Microservices architecture (MSA) (Strong), DevOps, AWS, Java, Cloud, Micro Services, DevOps
• Sound knowledge of project management, agile and software development practices
• Ability to communicate effectively in both technical and non-technical terms
• Well versed with PM tools essentially MS Project and MS Excel
• Experience in frontend and mobile apps
• Ability to conduct code reviews and ensure quality compliance
• Financials Management dealt with PL of various accounts
• Design and develop complex mappings, performance tuning of mappings, Process Flows
• Hands on experience on System designing, Event sourcing and message broker architecture
• Requirement gathering and analysis
• Define, understand, and analyse non-functional requirements for project
• Lead the technical team
• Should be able to compare technologies to find best fit for project requirements
• Should be able to troubleshoot complex or unusual bugs

RESPONSIBILITIES:

• Ensuring client satisfaction above all
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

Project Management officer

The Job in short

As a Project Management Officer, you will be part of the Customer Success (CS) department. We undertake exciting projects at top-tier banks all over the world to implement our online banking solutions.

Your task is to manage projects all around the world and be a bridge between Backbase internal teams and our clients.

Meet the job

Backbase is a fast-growing and dynamic environment. Taking upon this position means that you will be a key person in providing effective coordination and communication among all the project stakeholders.

You will be expected to support customers/partners and advise clients on implementing their online applications using Backbase Solution to its full potential.

How about you

● You are a solid project manager (3+ years) who is result driven and ready to adapt to a constantly changing environment;

● You have 3-8 years of work experience.

● Manage the Support team which is a mix of BE/FE/Mobile engineers ensuring they are aligned to the goal of assisting in fixing Incidents/Service Requests/Upgrades (Backbase products) created by Clients and SI Partner teams on the existing applications.

● Client Stakeholder management - Align with various client stakeholders from different departments like Business and IT in ensuring smooth execution of the service offered by the BB dedicated support team.

● Act as an escalation point of contact to clients in case of any major disruption to service.

● Create Weekly Reports to provide an overview of the support team performance on tickets separately for client stakeholders and Backbase Management.

● Chair the daily sync-up calls with the Team, and separate weekly alignments with Client stakeholders & BB Internal Management.

● Good to have in full-cycle project management, ideally starting with requirements gathering, proposal preparation, integration of partner solutions/products, as well as planning (project plan, resource allocation, cost calculation), supporting sales and pre-sales as and when required;

● You jump on opportunities to collaborate with colleagues and clients and enjoy being an accelerator;

● You are very much hands-on and have the mentality to get things done;

● Proficiency in English is an absolute must since you will be dealing with clients across the globe;

● Additional local languages are most welcome;

● We are extra delighted if you have experience in the finance industry.

• Coordination and completion of projects on time within budget and scope. 
• Oversee all aspects of projects. Set deadlines, assign responsibilities, and monitor, and summarize the progress of the project. 
• Prepare reports for clients and internal stakeholders regarding the status of the project. 
• Work on the estimations for a given project. 
• Identify the risks and provide a mitigation plan in a timely manner. 
• Generation of reports, invoices, and billing. 
• People's Management includes ensuring optimal retention of talent and improving the performance of team members through continuous feedback.
  
  

• Overall 8-12 years of experience and at least 4 years of project delivery management experience. 
• Should have worked on SaaS products and have experience in handling a team (at least 10-15). 
• Sound knowledge of SDLC, and quality process with respect to delivery management.
• Experience in Mobile application development and programming knowledge is a plus.
• Good presentation skills, Excellent verbal and written communication skills, and the ability to interact with customers at all levels

We are excited to share that we are named the best places to work in the Technology space. Techwave is a leading global IT services and solutions company revolutionizing digital transformations. We are proud of the company culture we’ve built as we’ve grown to 1500+ employees globally to make Techwave a place that people love to come to work every day.

Join us!

Organization      : TECHWAVE (http://www.techwave.net/">http://www.techwave.net/)

Requirement     : SAFe Scrum Master

Experience         : 8+ Years

Job type               : Permanent

Location               : Hyderabad

Role Requirements

• Coaching the scrum team and organisation on how to use scaled agile practices and values with a preference for use of the Scale Agile Framework (SAFe).
• Facilitating scaled agile ceremonies and coaching teams on best-practises, supporting with advancement and improvement of scaled agile within the organisation.
• Guiding the scrum team on self-organisation and cross-functionality.
• Guides and coaches the scrum team on how to use agile practices and principles to deliver high quality products and services to our customers.
• Ensures teams attain a high-performance level in the practice of scrum delivery by recognising areas of strength and improvement, employing appropriate coaching and development techniques.
• Responsible for ensuring scrum is understood and the team adheres to Scrum theory, practice, and guidelines.
• Coaches the scrum team in self-organisation, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the scrum team.
• Works with the scrum Team, as well as internal and external stakeholders, to influence and drive decision making and support organisational project or product teams.
• Resolves team impediments with other scrum masters to increase the effectiveness of the application of Scrum in the organization.
• Works with Agile coaches and other scrum masters to grow within the role.
• Contributes to the advancement and improvement of agile practices within the organisation.
• Facilitates and supports all scrum events: sprint planning, daily scrum, sprint review, and sprint retrospective.
• Acts as a leader who coaches and supports agile teams assigned to ongoing change delivery and broader  department initiatives, business and corporate initiatives.

Technical Experience

• Demonstrable experience within a scrum master role and familiarity with a payment’s processing institution.
• Knowledge of a scaled agile framework (techniques and artifacts) and understanding of software development life cycle models.
• Proven experience with scum techniques such as at refinement, story splitting, estimation, velocity and retrospection.
• Adept at refinement, story splitting, estimation, velocity, retrospection, and other scrum techniques.
• Experience coaching organisations and scrum teams in an agile framework.
• Ability to establish and maintain strong relationships and work collaboratively with and through others.
• Experience with tools such as JIRA, SharePoint, and Confluence plus knowledge of SSDLC and agile / Lean methodologies, exemplifying and promoting associated values and principles.
• Experience in a highly analytical, results-oriented environment with cross-functional interactions.
• Strong collaboration and influence skills to effectively lead cross-functional teams to drive deliverables, projects, and engagements to completion.
• Strong experience of software testing lifecycle and techniques such as unit, integration, acceptance, regression test and the use of mocks and stubs.
• Ability to break down and solve complex problems and follow solutions through to completion.
• Ability to function autonomously, exercise sound decision-making skills, and serve as an advocate for business goals and objectives.
• Planning and problem solving with Product Management and Solution Delivery teams.

Education / Qualifications / Training

• Bachelor’s degree and 4 years of product or project development experience, or 3 years of project development experience on an agile team or an equivalent combination of education and work experience.
• Scaled Agile Scrum Master certification preferred.
• Demonstrated experience facilitating meetings at multiple levels of an organization and an understanding of facilitation techniques.
• Intermediate working knowledge of Microsoft Office applications, including but not limited to Outlook, Word, and Excel.
• Must have led teams of technical analysts, software developers and QA test analysts.
• More than comfortable in an ambiguous matrixed organisation.