11+ Service delivery Jobs in Hyderabad | Service delivery Job openings in Hyderabad

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (19000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.

REQUIREMENTS:

• Must Have: Salesforce Workflow
• Should have strong technical background with Java (Strong), Microservices architecture (MSA) (Strong), DevOps, AWS, Java, Cloud, Micro Services, DevOps
• Sound knowledge of project management, agile and software development practices
• Ability to communicate effectively in both technical and non-technical terms
• Well versed with PM tools essentially MS Project and MS Excel
• Experience in frontend and mobile apps
• Ability to conduct code reviews and ensure quality compliance
• Financials Management dealt with PL of various accounts
• Design and develop complex mappings, performance tuning of mappings, Process Flows
• Hands on experience on System designing, Event sourcing and message broker architecture
• Requirement gathering and analysis
• Define, understand, and analyse non-functional requirements for project
• Lead the technical team
• Should be able to compare technologies to find best fit for project requirements
• Should be able to troubleshoot complex or unusual bugs

RESPONSIBILITIES:

• Ensuring client satisfaction above all
• Showcasing a consulting mindset by acting as a solution provider rather than an order taker
• Identifying project/service stakeholders at an early stage and working with them to ensure that the deliverables are in sync with the benefits defined in the business case.
• Planning, organizing, and monitoring the project to deliver high quality business solutions.
• Defining the scope of the project/service, managing goals, risks, issues, and resources throughout the project lifecycle.
• Mentoring and managing team members, by giving constant on the job feedback, and by providing guidance
• Ensuring project quality of work meets defined governance, process standards and best practices.
• Reporting the status of all key metrics (eg: risk, scope, schedule, quality, customer satisfaction) from inception through closure
• Assisting the account management team in responding to new project requests
• Identifying opportunities in the current engagement to cross sell or up sell Nagarro’s offerings.

At DocNexus, we’re revolutionizing how life sciences companies search and generate insights. Our search platform unlocks powerful insights, and we're seeking a Customer Success Team Member with strong technical skills to help our customers harness its full potential.

What you’ll do:

• Customer Support: Troubleshoot and resolve customer queries, particularly around referral reports, data anomalies, and data generation using our platform.
• Data Queries (BigQuery/ClickHouse): Respond to customer requests for custom data queries, working with large datasets in BigQuery and ClickHouse to deliver precise insights.
• Onboarding & Training: Lead onboarding for new customers, guide teams on platform usage, and manage access requests.
• Listen & Improve: Collect and act on customer feedback to continuously improve the platform, collaborating with the product team to enhance functionality.
• Technical Documentation: Assist with technical resources and help create training materials for both internal and customer use.

What you bring:

• Strong Technical Skills: Proficient in querying with BigQuery and ClickHouse. Comfortable working with complex data, writing custom queries, and resolving technical issues.
• Customer-Focused: Excellent communication skills, able to translate technical data insights to non-technical users and provide solutions clearly and effectively.
• Problem-Solver: Strong analytical skills and a proactive mindset to address customer needs and overcome challenges in a fast-paced environment.
• Team Player: Work collaboratively with both internal teams and customers to ensure success.

If you're passionate about data, thrive in a technical environment, and are excited to support life sciences teams in their data-driven decision-making, we'd love to hear from you!

Prolifics Looking for.NET Core Developer with experience in Web Api Applications

Role:.NET Core Developer.

Location: Hyderabad

Mode of Employment: Permanent

Experience Required: 3 to 8 Years

Primary Skills: 

.Net Core, Asp.NetCore Web Application

C#  

ROAD  

PL/SQL – prefer Oracle experience. 

Web API  

Regards,

Anil Kumar

Job Summary:

We are seeking a highly skilled and experienced Customer Success Manager to build and lead our team of agents based in India. The Customer Success Manager will be responsible for building a high-performing team to ensure that our customers receive high-quality support for Monarch products over chat and phone. The primary goal of this role is to ensure high customer satisfaction and timely resolution of issues, while also empowering our customers to self-service their issues first.

Responsibilities:

• Staff and properly resource a 24/7 support organization that is available globally to meet Monarch customer needs.
• Set performance goals for the team and ensure that they are met or exceeded.
• Define and implement a scalable support model to accommodate growth and changing customer needs.
• Develop and maintain customer service procedures, policies, and standards to ensure consistency and quality of service.
• Continuously improve the support process, tools, and resources to ensure efficiency and effectiveness.
• Own the Key Performance Indicators (KPIs) for customer support and regularly report on performance against these metrics.
• Empower customers to self-service resolve their issues by providing them with the necessary resources and guidance.
• Train and coach agents on effective communication and problem-solving techniques to improve their performance.
• Build and maintain strong relationships with customers to ensure loyalty and retention.
• Collaborate with cross-functional teams, including Engineering, Product Management, Service, Delivery Operations, Manufacturing, and 3rd Party Dealers, to identify and resolve customer issues.
• Manage and maintain a positive and supportive team culture, encouraging collaboration and accountability.

Qualifications:

• Bachelor's degree in business, management, or a related field.
• Minimum of 5 years of experience in customer support or related fields.
• Experience building and managing a team of agents in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Strong analytical skills with the ability to analyze data, identify trends, and develop insights.
• Proficient in using customer support tools such as Zendesk, Freshdesk, or similar.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Knowledge of Agriculture Products and Farming is a plus.
• Knowledge of the Monarch product line or similar technical field is a plus.
• Flexibility to work in different time zones.

Key Responsibilities:

• Design low level specification for the feature/module in consultation with product architect(s).

• Closely work with product managers/owners, architect(s) to understand the business requirements and code optimally.

• Propose and implement different algorithms in software code for high performing, high throughput, and low latency product features.

• Should be able build, make enhancements and maintain existing native web application user interface based on NodeJS, JavaScript or TypeScript, Angular, React, and Next/Vue.

• Develop and maintain generic solutions and utilities that can be integrated into any product.

• Integrate intelligent product performance indicators into the product to periodically monitor and take preemptive actions.

Key skills and experience required for the job:

• Technology: OOAD, Java/J2EE, Data Structures and Algorithms, Design Patterns, Spring Boot, Microservices/Cloud Native architecture, Cloud Foundry, Docker, K8S, RDBMS, SQL, NoSQL, Redis/HazleCast, jUnit, Mockito, Rabbit MQ, JMS, Apache Camel, KAFKA, WebSocket messaging, gRPC, GraphQL, Angular/React/Vue.js

• Source Control: Git, GitLab, GitHub etc.

• Design: UML, ArchiMate, EA Sparx, MS Visio, Lucid Chart, Figma

• DevSecOps: GitHub Workflows, Helm, Jenkins, CloudBees Flow, uDeploy, Nexus Repo, Site Reliability etc.

• Cloud Technologies: MS Azure, AKS, Azure Event Hub/Grid, Azure Storage, GCP, PCF, AKAMAI, APIGEE or equivalent.

• Code Quality: Sonar, MF Fortify, SAST, DAST

• Process: Safe Agile, DevOps, TDD and BDD

• Experience: 6 – 10 Years of software product development using Java/J2EE along with a minimum of 2 years of web user interface development using any TypeScript framework.

• Education: Bachelors/master’s in engineering or equivalent.

• Soft Skills: Communication, Analytical thinking, Problem Solving, Judgement & Decision Making, Planning & Organizing and Teamwork

Nice to have skills for the job:

• APM : Knowledge of AppDynamics, Grafana, Dynatrace, Splunk, Elk

Job Description

We are seeking a highly skilled .NET Developer to join our team. As a senior .NET Developer, you will be responsible for leading a team, developing, testing, Deploying, and maintaining software solutions using the .NET framework.

Experience

2 - 10 Years

Education

Any Graduate

Location

Hyderabad

Desired Candidate Profile

• 2+ Years of Strong hands-on experience in .NET technology
• Hands on Experience in ASP.NET framework and WEB API and C#, WCF and REST services, Windows Services
• Understanding of client server architecture
• Hands on experience with HTML5, CSS5, JavaScript and JQuery
• Strong knowledge in OOPS concepts
• Experienced in Responsive Framework like Bootstrap
• Knowledge of T SQL with SQL server 2008 R2/2012 including Stored Procedures, Triggers & User Defined Functions
• Good communication Skills are required

Roles and Responsibilities

• Able to coordinated with the Clients
• Able to conduct presentations and system demonstrations to potential clients
• Should able to plan estimation and delivery
• Plan a suitable stable solution for requirements
• Able to train & coach employees on improving their IT, communication, & people skills
• Good at Data structure and Algorithms
• Able to handle the team and do team Reviews frequently
• Expertise in small effective agile development teams
• Work with other team members to develop and maintain software applications that meet business requirements
• Strong communication and leadership skills with the ability to work in a collaborative team environment
• Strong analytical and problem-solving skills
• Strong debugging skills
• Designing, developing and implementing innovative software solutions using WEB API, ASP.NET
• Minimum 2+ years of experience using .NET Framework and ASP.NET Framework
• Minimum 2+ years of experience in SQL Server
• Experience in Integration of the front-end and back-end aspects of the web application
• Should be able to interpret written requirements and technical specification documents

🚀 Join the iGuru Revolution as a Dot Net Core Developer! 🌐💻

Are you ready to embark on a journey that blends innovation, education, and cutting-edge technology? Look no further! iGuru, the trailblazer in the realm of education tech, is on the lookout for a passionate and skilled Dot Net Core Developer to join our dynamic team.

Key Responsibilities:

🛠️ Crafting Excellence: Design, develop, test, and deploy stellar web applications and APIs using the power of ASP.NET Core.

🌐 Architecting Brilliance: Build the future with RESTful APIs and embrace a microservices approach for scalable solutions.

🔍 Database Dynamo: Optimize databases, master the art of complex SQL queries, and ensure seamless data handling.

🤝 Collaborative Maestro: Dive into diverse teams, grasp requirements, and translate them into actionable, tech-driven solutions.

👨‍🏫 Mentorship Marvel: Guide junior developers, fostering a culture of continuous learning and improvement.

Required Technical Skills:

🚀 C# Mastery: Profound expertise in C# and the encompassing .NET framework.

🌟 ASP.NET Awesomeness: Mastery in ASP.NET Core and the art of RESTful API design.

🏗️ Microservices Maestro: Solid foundation in microservices patterns – Service Discovery, Circuit Breaker, and API Gateway.

🔍 SQL Sorcerer: Advanced skills in SQL database, from design nuances to optimization.

🧠 OOP Prodigy: Robust grasp of Object-Oriented Programming (OOP) principles and established design patterns.

🤖 Tech Toolkit: Hands-on experience with Git, version control procedures, and asynchronous programming.

📡 Event-Driven Extraordinaire: Familiarity with event-driven architectures and tools like RabbitMQ and Kafka.

🔒 Security Sentinel: Adeptness in security protocols, CI/CD pipelines, Azure DevOps, and Agile methodologies.

💰 Competitive Rewards: Offering a salary range of ₹8 - ₹12 Lakhs per Annum.

Ready to shape the future of education tech? iGuru is your stage! 🚀 Send your resume to and join a mission that matters. Dare to make a difference! 💡 hashtag

#TechRevolution hashtag

#DotNetCoreDeveloper hashtag

#iGuruOpportunity

Technical Project Manager

Exp : 10 to 15 Years

Responsibilities

• Participate in meetings with US client teams to understand business requirements and project milestones. Provide technical suggestions and strategy in project planning.
• Prepare Project Plan and track the project progress of deliverables and Milestones. Report the status to higher management regularly.
• Monitor Budget and Timeline at regular Intervals and plan proactive steps to control them.
• Identifies opportunities for improving business prospects with the client.
• Help team in resolving technical and functional aspects across project life cycle.
• Planning and execution of training, mentoring, and coaching team members.
• Hold regular project reviews with internal & client stakeholders.
• Prepare organized and informative presentations whenever required.
• Resolve and/or escalate issues as and when it is imperative.

Required Skill

• At least 2 years’ experience in managing large technology engineering team or L2/L3 Technology Support team with an overall experience of at least 10 years in IT industry.
• Experience in BI Tools like MicroStrategy, OBIEE, Tableau or ETL Tools like Informatica, Talend, DataStage, and SSIS.
• Experience in Datawarehouse and BI Reporting projects as developer or Lead or Architect
• Experience in generating reports on SLAs, KPIs, metrics and reporting to senior leadership.
• Experience in attracting and hiring excellent talent Ability to mentor, and bring best out of the team. Flexible with working hours based on the service requirement.
• Demonstrate organizational and leadership skills
• Excellent communication (written and spoken) skills
• Experience or knowledge in tools such as JIRA, Confluence, ServiceNow, Splunk, Other monitoring tools etc . Exp on ETL,DWH concepts, L2/L3 Exp

Backend Developer

• NET Core /MVC
• Web API Framework
• Windows Azure PaaS

Are you looking to make a real difference in Zibew’s Mission to empower pharmacy chains, hospitals, and healthcare institutions with innovative software that significantly improves patient experience? Do you want to work on cutting edge cloud technologies and build highly scalable software?

Zibew, a Singapore based Start-up, with Engineering headquarters in Hyderabad, India is looking for talented individuals to contribute to the next generation of our products, which incorporate features such as Artificial Intelligence and Natural Language Processing. Zibew has a customer base in ASEAN countries and now looking to onboard customers in the AMERICAS region. We are a fun team that likes to get things done (we ship as frequently as every week!), where engineers are empowered to innovate. If you are an engineer who has a keen eye for scale, performance, and reliability, this is a great opportunity for you.

• As a Backend Developer, you would be working on building the core platform of our products such as the Online Pharmacy Platform.
• As a Backend Developer, you would be required to develop highly scalable Web APIs for our Mobile Apps
• As a Backend Developer, you would be working on integrations with third-party systems such as Payment Gateways, CRM Systems, and ERP Systems.
• As a Backend Developer, you would be working alongside our Data Sciences Team and Product Managers to build cutting edge Artificial Intelligence-based systems for healthcare

• Minimum of 2 years of experience in C# Programming
• Should have experience in ASP.NET Core and Web APIs
• Must have proven positive attitude towards taking challenges
• Experience in AI technologies such as TensorFlow, Deep Learning is preferred but not mandatory.
• Must have proven the ability to learn fast and deliver results under pressure.

• At Zibew, we hate micromanagement or any sort of constant interference. We have an open-door policy.
• We empower employees to take technical decisions. We understand sometimes innovation can fail but we back the employees to try and innovate.
• We follow flexible timings.
• We love individuals who ask questions and constantly pushing for more innovation.
• We don’t have people managers. We do have technical leads for each stream.
• We obsess about quality and user-experience and respect those individuals who pay at most attention to quality and user experience.