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Team Lead + Software development for SAP ABAP & .Net
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Management degree
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SAP ABAP certified
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Minimum 8+ years of Experience in development
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Team management
Role summary
You will handle customer queries on Freshdesk, Freshchat and WhatsApp. The role is driven by fast responses, clear communication and reliable issue resolution.
Responsibilities
- Respond to customer queries through Freshdesk tickets, Freshchat and WhatsApp.
- Troubleshoot basic product issues and escalate when required.
- Update all tickets and chats with clean, accurate notes.
- Meet first response and resolution targets as per internal SLAs.
- Maintain a consistent brand tone in every customer interaction.
- Capture customer feedback and pass key patterns to the product and tech teams.
- Support CSAT and resolution rate goals through steady quality.
Objective of the role:
Deliver clear, timely and consistent support that improves customer satisfaction and reduces friction in daily operations.
Requirements
- Bachelor’s degree or equivalent.
- One to three years of experience in customer support.
- Strong verbal and written communication.
- Hands on experience with Freshdesk, Freshchat and WhatsApp based support.
- Ability to manage multiple conversations without dropping quality.
- Basic problem-solving and the ability to spot recurring issues.
Desired Profile:-
Position: Relationship Manager (Agency Channel).
Age Limit: Up to 40 years.
Education & Experience Criteria: 12th Pass with minimum 2 years of experience in Insurance Sales. Graduate with minimum 1 year of experience in Insurance Sales.
Offer CTC: Upto ₹4.5 LPA.
Experience Required: Minimum 1 year in Insurance Agency Sales.
Note :-
We are looking for candidates from Insurance background. Kindly avoid sharing profiles from other industries.
Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).
Please line up the maximum profile so that we can ensure maximum closures of Front Line Sales Manager (Relationship Managers).
Amazon Web Services (AWS)Required Skill Set :--
- Data Model & Mapping
- MS SQL Database
- Analytics SQL Query
- Genesys Cloud Reporting & Analytics API
- Snow Flake (Good to have)
- Cloud Exposure – AWS or Azure
Technical Experience –
· 5 - 8 Years of experience, preferable at technology or Financial firm
· Strong understanding of data analysis & reporting tools.
· Experience with data mining & machine learning techniques.
· Excellent communication & presentation skills
· Must have at least 2 – 3 years of experience in Data Model/Analysis /mapping
· Must have hands on experience in database tools & technologies
· Must have exposure to Genesys cloud, WFM, GIM, Genesys Analytics API
· Good to have experience or exposure on salesforce, AWS or AZUre , & Genesys cloud
· Ability to work independently & as part of a team
· Strong attention to detail and accuracy.
Work Scope –
- Data Model similar GIM database based on the Genesys Cloud data.
- API to column data mapping.
- Data Model for business for Analytics
- Data base artifacts
- Scripting – Python
- Autosys, TWS job setup.
Working for us:
Our culture is purposed around our people, and we pride ourselves on supporting our employees to be the best they can be. Working for us will mean being part of a supportive and fun sales environment.
We are looking for person with keen interest and strong domain knowledge of Web and Mobile Application development technologies and a strong interest in selling services and solutions for the same. This is a quota bearing role that requires end-to-end sales management of multiple opportunities from identifying the lead all the way to its closure.
Responsibilities:
* Manage the prospecting plan development and execution
* Responsible for the development, execution and delivery of quality solution focused, client presentations at a “C” level
* Implement strategic sales plan that expands the company's customer base and ensures its strong presence in key markets.
* Accelerate the sale process: generate leads, pricing and managing the quote process.
Skills and Requirements:
* 2-4 years of Sales experience with strong domain knowledge of strong domain knowledge of Web and Mobile Application development technologies and market is a must
* Proven talent for making effective cold calls to target companies.
* Excellent EQ and relationship building skills, both internally and with clients.
* Results driven: Heavily focused on output, activity and individual performance.
* Resilience – knows how to stay focused and keep spirits high
* Excellent verbal, written and presentation skills required
What We Offer:
* Full time employment contract
* Supportive and friendly environment in an international team with a global outreach
* Long term career development opportunities
* Work-life balance
* Competitive compensation package
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)Description
We are looking for a Full Stack Developer to produce scalable software solutions. You’ll be part of a cross-functional team that’s responsible for the full software development life cycle, from conception to deployment. As a Full Stack Developer, you should be comfortable around both front-end and back-end coding languages, development frameworks and third-party libraries. You should also be a team player with a knack for visual design and utility. If you’re also familiar with Agile methodologies, we’d like to meet you.
Responsibilities
Creating Websites using standard HTML/CSS practices
Work with development teams and product managers to ideate software solutions
Programming, designing and developing content management systems, web services/APIs, backend and administration system using PHP/MySQL/JavaScript and open-source Frameworks Eg Laravel, CodeIgniter, Zend, Yii, and Slim etc.
Design application architecture design and maintain MY SQL databases & Tablets
Develop and manage well-functioning databases and applications
Test software to ensure responsiveness and efficiency
Troubleshoot, debug and upgrade software
Write technical documentation
Work with data scientists and analysts to improve software
Requirements
Proven experience as a Full Stack Developer or similar role
Experience in web design and understanding of modern web designing tools like Axure, Marvel, or Figma
Debugging, Troubleshooting and analytical and logical skills.
Familiarity with common stacks
Knowledge of multiple front-end languages and libraries (e.g. HTML/ CSS, JavaScript, XHTML)
Knowledge of Microservices Architecture
Familiarity with databases (e.g. MySQL, AJAX), web servers (e.g. Apache) and UI/UX design
Excellent communication and teamwork skills
Great attention to detail
Organizational skills
An analytical mind
Degree in Computer Science, Statistics or a relevant field
Ability to work on unstructured Projects somewhat independently
We are looking for people with experience in Business Development, preferably experienced in interacting with International clients or some exposure in that space.
Highly incentivized role!
India's leading financial services company
● Drive/Execute full stack Data driven Growth & marketing campaigns for our UPI business, focused on key metrics in terms of Strategy, Team management, Product Marketing, Growth management, and Revenue management.
●Should be responsible for driving the User Growth, Revenue Growth, Retention, and Engagement of the Platform on a day-to-day basis.
● Deploy successful marketing campaigns and take ownership right from ideation to implementation:
● Segment customer base on various transactional/ behavioral features & design effective & 'reach out' & programs for them in the form of these marketing campaigns.
● Manage end-to-end consumer lifecycle management for the business vertical.
● Responsible for driving the entire marketing funnel from Acquisition to Retention using various digital marketing channels.
● Monitor customer funnel & identify new levers of growth and apply them to the business
● Suggest new features/product innovations whenever necessary basis
understanding of consumer behaviour.
Superpowers/ Skills that will help you succeed in this role:
● Bachelors degree in engineering or related field from reputed colleges.
● Must be data driven with strong problem solving and
analytical skills.
● High degree of ownership in taking things to completion.
● Ability to multitask and work on diverse range of
requirements.
● Excellent communication skills with ability to handle complex
negotiations.
● Prior experience in e-commerce industry is a plus.
We are looking for experienced and entrepreneurial product leaders with a “co-founder” mindset,to help build and scale a world-class product organization in Bangalore. If you are excited about fintech, zero to one products, working with and learning from a phenomenal team of product,engineering, research, design, operations, and business leaders, this is the role for you.
KEY ACCOUNTABILITIES & RESPONSIBILITIES
- Ideal product manager will be passionate and will deliver an unparalleled customer and user experience
- The product manager would stand for customers and identify key insights from customer research, interviews, surveys etc.
- The product manager will create a strategy and bottom up roadmap with ruthless prioritization to lead an area end to end within the product org
- The product manager will hustle and do whatever it takes to get things done
- Ship fast without sacrificing quality (MVP driven approach); then leverage data and feedback for iterations
- The product manager will own the go to market of the product, will measure the impact of the various products that are launched
- Align key stakeholders on the problem, solution, setting expectation and communicate effectively
- Must be an innovative, strategic thinker and must be able to work in a fast-paced dynamic environment with changing priorities
PROFESSIONAL EXPERIENCE/ QUALIFICATIONS
The ideal candidate profile will be:
- Overall experience of 5+ yrs with at least 3+ yrs in product management in a tech-led company (consumer internet space is preferred)
- Exceptional problem-solving skills based on first principles thinking
- Have solved complex & ambiguous problem at scale to create significant impact
- Adopt a structured approach to identify what problems need to be solved and break them down into smaller chunks
- Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, features and drive management of a product.
- Proven ability to deliver first class customer experiences with a deep understanding of UX best practices.
- High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision.
- Ability to scale a product post launch and drive adoption, track metrics and plan next steps
.NETJavascript
HTML/CSS
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