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Job Summary
We are seeking a skilled Business Analyst to join our Salesforce Department. The ideal candidate will have a strong understanding of the Salesforce platform, excellent communication skills, and a passion for delivering client-focused solutions. You will work closely with clients, developers, and stakeholders to analyze business requirements, design Salesforce-based solutions, and ensure successful project delivery.
Key Responsibilities
- Gather and document business requirements through client interactions and stakeholder meetings.
- Analyze and translate business needs into functional specifications for Salesforce implementations.
- Design and configure Salesforce solutions, including custom objects, workflows, process builders, and reports.
- Collaborate with developers and technical teams to ensure solutions align with client expectations.
- Conduct user acceptance testing (UAT) and support end-user training on Salesforce functionalities.
- Provide ongoing support for Salesforce applications, troubleshooting issues, and recommending improvements.
- Maintain clear and proactive communication with clients to ensure project milestones are met.
- Stay updated on Salesforce features, updates, and best practices to propose innovative solutions.
Required Qualifications
- 1-3 years of experience as a Business Analyst, preferably in a Salesforce-focused role.
- Strong knowledge of the Salesforce platform, including Sales Cloud, Service Cloud, or Marketing Cloud.
- Active Salesforce Trailhead profile with demonstrated learning progress (please include Trailhead profile link in application).
- Bachelor’s degree in Business Administration, Computer Science, or a related field.
- Excellent verbal and written communication skills.
- Ability to work collaboratively in a fast-paced, team-oriented environment.
- Strong analytical and problem-solving skills.
Preferred Qualifications
- Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, or Business Analyst) are highly desirable.
- Prior experience in client communication or client-facing roles.
- Familiarity with Agile/Scrum methodologies.
- Understanding of Webkul’s product ecosystem or e-commerce platforms is a plus.
Why Join Webkul?
- Opportunity to work on diverse, high-impact Salesforce projects for global clients.
- Collaborative and innovative work culture with a focus on learning and growth.
- Access to continuous learning resources, including Salesforce Trailhead and certification support.
- Competitive salary and benefits package.
Application Process
To apply, please submit your resume and your Salesforce Trailhead profile link. Certified candidates are encouraged to highlight their certifications in the application.
- Experience in onsite functional or technical roles on at least four full-lifecycle CPQ projects, with strong implementation expertise in at least two of the following technologies: Conga CPQ and CLM, Salesforce CPQ & billing, Vlocity CPQ
- Two+ years consulting and/or Lead to- Cash (CPQ/ CLM) implementation experience. Experience managing at least two large-scale full-life cycle implementations of Lead to Cash (CPQ/ CLM) solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials.
- Deep Understanding of the Lead-To-Cash business process and supporting technologies
- Experience defining systems strategy, road-map, developing process flow diagrams, developing systems requirements, designing and prototyping, testing, training, defining support procedures, and implementing practical business solutions.
- Experience supporting pursuit teams.
- Desire to learn additional in-demand CPQ/CLM platforms
- Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Preferred Qualifications:
- A Bachelor’s degree
- Salesforce or Conga CPQ certified
- Ability to work independently and manage multiple task assignments
- Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)
- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- An advanced degree in the area of specialization
- Experience implementing other CRM platforms (SAP CRM, Oracle, Salesforce.com, Microsoft Dynamics, etc.) or CPQ/CLM technologies (Oracle, Salesforce, Conga, , etc.)
- Proficient in all phases of the Application Development Lifecycle
- Strong technical project management and/or leadership skills