11+ Salesforce Lightning Jobs in Kolkata | Salesforce Lightning Job openings in Kolkata

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

Job Title: Spanish-Speaking Travel Executive

Location: Kolkata

Job Type: Full-time

Industry: Travel & Tourism

Job Description:

We are seeking a dynamic and customer-focused Spanish-Speaking Travel Executive to join our team. The ideal candidate will be responsible for managing travel arrangements for Spanish-speaking clients, ensuring excellent service and seamless experiences throughout their journey.

Key Responsibilities:

• Communicate fluently in Spanish and English with clients via phone, email, and chat.
• Plan, book, and coordinate domestic and international travel itineraries including flights, accommodations, tours, and transportation.
• Provide travel advice and recommendations based on client preferences and budgets.
• Handle customer inquiries, complaints, and last-minute changes with professionalism and efficiency.
• Maintain up-to-date knowledge of travel trends, visa regulations, and destination-specific requirements.
• Collaborate with internal teams and travel partners to ensure high-quality service delivery.
• Upsell travel packages and add-on services to enhance client experiences.

Requirements:

• Fluency in Spanish and English (spoken and written) is mandatory.
• Prior experience in the travel industry or customer service is preferred.
• Knowledge of GDS systems (e.g., Amadeus, Galileo, Sabre) is an advantage.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and attention to detail.

Ability to work under pressure and handle multiple bookings at once.

Must have exp in Django. [ Mandatory]

• The ability to problem-solve and critically think.
• High level of knowledge of Python and the Django framework.
• Familiarity with event driven programming as well as the MVC.
• Good understanding of SQL databases.
• Good understanding of REST APIs.

Designation: Senior Software Engineer

Years of experience: Minimum 5 years of relevant experience

Skills: 5+ years of hands on experience in Angular 6/7/8/9 (mandatory). Experience also in Angularjs is preferred but not mandatory.

Description

Company Description:

Ivan is a family of professionals formed with passionate and dedicated thoughts, dreams and determination. We were formed with a vision to offer startups and enterprises the opportunity to take their business to a new height with something unique, which helped us in shaping up Ivan. Our dream was to pump up global and national businesses with the rare combination of expert strategies, ultimate IT solutions, creative designs, and development solutions, which we achieved with excellence. There is no looking back since then. Today, we are an ultimate technology destination delivering 360° IT consulting solutions, globally.

Hiring going on for Web Consultant profile in website process.

Walk In interview is going on

Responsibilities

To communicate with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.

• To manage customer queries and cold calling for a B2B Website Process in International Market.

• Will be responsible for new business development (Acquiring new business) and maintain relationship with new and existing clients.

• Would be dealing in Web/Mobile App and Digital Marketing Domain.

• Preparing progress updates and documenting website development processes.

Requirements

- Fluency in English is mandatory.

- Should have experience in any outbound/inbound sales process

- Basic knowledge in computer operation.

- Learning mindset.

Opening for  US Shift/Australia

Benefits:

Five days working, Saturday & Sunday fixed off

Free Drop facility

Fixed Salary with huge incentive

Growth Opportunity

Thanks & Regards,

Sudakshina Mitra

   HR - Team Lead 

At CLIRNET, we want to empower Doctors with progressive tools and services to deliver quality patient care which is accessible, affordable and equitable. CLIRNET is already a leader in this space, with over 2 Lakh registered physicians regularly using the platform. CLIRNET is now building a product in the video streaming OTT space for knowledge delivery. This position will have a role in ideating, researching and giving shape to this video streaming OTT platform.

Objectives of this Role :

- Drive the product planning process across cross-functional teams of the company

- Analyze product requirements and develop appropriate programs to ensure they're successful achieved

- Develop, implement, and maintain product timelines across multiple departments

- Appraise new product ideas and strategize appropriate to-market plans

Daily and Monthly Responsibilities :

- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch

- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams

- Manage the product development process from conception through design, build, release, analysis, and iteration

- Be a critical voice of the user within CLIRNET.

- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

- Analyze market data to develop marketing strategies, and define product objectives for effective marketing communications plans

- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Skills and Qualifications :

- 2-4 years of experience in product in a B2C consumer internet company with a background in technical product management or web engineering.

- Strong quantitative capabilities, and experience using analytics platforms to understand product usability.

- Familiarity with APIs, documentation, web system architecture

- An understanding of what makes for good user experience and beautiful design.

Job Description:

 Contact Center – Process Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines, recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A3

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 1 years to 2 years, especially in Voice process.

Position – A4 (Senior Associate) – Multiple Positions

Experience – 3 to 5 Years

Skillset – Helpdesk, Contact Center, Inbound Calls, Outbound Calls, Call Center, ETC.

Salary Range – Max 3.25 LPA

Location – Kolkata

Notice Period – Immediate or Max 30 days

SPOC – Arnab Sarkar

Job Description:

  Contact Center – Senior Associate

Contact Center Agent Job Responsibilities:

• Managing a team that obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves team quality results by adhering to standards and guidelines; recommending improved procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities.
• Accomplishes team and service delivery mission by completing related results as needed.
• Team performance reporting and management

Work Hours:

• Should be flexible

Location: Kolkata

Qualifications / Skills:

• Verbal communication
• Phone skills & Listening
• Reporting & Data entry skills
• Informing
• Customer focus
• Customer service
• Attention to detail
• Professionalism
• Multi-tasking

Band: A4

Education, Experience

• University/college degree is an asset
• Previous customer service experience of 3 years to 5 years, especially in Voice process.

What you need to have: