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What You will do:

● Create beautiful software experiences for our clients using design thinking, lean, and agile methodology.

● Work on software products designed from scratch using the latest cutting-edge technologies, platforms, and languages such as NodeJS, JavaScript.

● Work in a dynamic, collaborative, transparent, non-hierarchical culture.

● Work in collaborative, fast-paced,d and value-driven teams to build innovative customer experiences for our clients.

● Help to grow the next generation of developers and have a positive impact on the industry.

Basic Qualifications :

● Experience: 4+ years.

● Hands-on development experience with a broad mix of languages such as NodeJS,

● Server-side development experience, mainly in NodeJS, can be considerable

● UI development experience in AngularJS

● Passion for software engineering and following the best coding concepts .

● Good to great problem-solving and communication skills.

Nice to have Qualifications:

● Product and customer-centric mindset.

● Great OO skills, including design patterns.

● Experience with devops, continuous integration & deployment.

● Exposure to big data technologies, Machine Learning, and NLP will be a plus.

Key Responsibilities:

📊 Forecasting & Planning

• Analyze historical data and trends to forecast workload and staffing requirements.
• Collaborate with department heads to understand upcoming campaigns or volume spikes.
• Assist in capacity planning for upcoming weeks/months.

📅 Scheduling & Roster Management

• Create efficient shift schedules ensuring adequate staffing for all operational hours.
• Manage leave, shift swaps, breaks, and exceptions.
• Coordinate with HR and Team Leaders for schedule adherence.

🕒 Real-Time Monitoring

• Monitor, agent productivity.
• Send alerts and escalations for any deviation from SLAs.
• Optimize resource allocation during high/low volume periods.

📈 Reporting & Analytics

• Generate daily/weekly/monthly performance reports.
• Analyze adherence, occupancy, shrinkage, and productivity metrics.
• Provide insights and recommendations for operational improvements.

🤝 Collaboration & Communication

• Work closely with Team Leads, QA, HR, and Ops teams to ensure workforce alignment.
• Participate in performance reviews and operational meetings.
• Assist in new agent onboarding and WFM tool training.

DevOps Engineer

1.   Should have at least 5+ years of experience

2.   Should have working experience in Docker, Microservices Architecture Application Deployment, GitHub Container Registry, GitHub Actions, Load Balancer, Nginx Web server, 

3.   Should have working expertise in CI/CD tool

4.   Should have working experience with the bash script

5.   Good to have at least one cloud platform services knowledge

• Hands-on embedded C skills (mandatory)
• Experience with any microcontrollers MCU (mandatory) – Renesas/ Infineon/ Cypress/ ST-Micro /TI / Microchip
• Experience with any of peripherals & communication protocols usage in application development (mandatory) – UART, I2C, SPI, I2S, CAN, USB, ADC, DAC, EEPROM, Flash memory
• Experience with any RTOS – FreeRTOS, Azure RTOS, ThreadX
• Experience with any networking &  connectivity modules (preferred & added advantage) – Ethernet, WiFi, BLE, MQTT, COAP

• Designing and building infrastructure to support AWS, Azure, and GCP-based Cloud services and infrastructure.
• Creating and utilizing tools to monitor our applications and services in the cloud including system health indicators, trend identification, and anomaly detection.
• Working with development teams to help engineer scalable, reliable, and resilient software running in the cloud.
• Participating in on-call escalation to troubleshoot customer-facing issues
• Analyzing and monitoring performance bottlenecks and key metrics to optimize software and system performance.
• Providing analytics and forecasts for cloud capacity, troubleshooting analysis, and uptime.

• Should have strong experience of a couple of years, in leading DevOps team and planning, defining DevOps roadmap and executing as per the same along with the team 
• Familiarity with AWS cloud and JSON templates, Python, AWS Cloud formation templates
• Designing solutions using one or more AWS features, tools, and technologies such as EC2, EBS, Glacier, S3, ELB, CloudFormation, Lambada, CloudWatch, VPC, RDS, Direct Connect, AWS CLI, REST API
• Design and implement system architecture with AWS cloud - Develop automation scripts, ARM templates, Ansible, Chef, Python, Powershell Knowledge of AWS services and cloud design patterns- Knowledge on Cloud fundamentals like autoscaling, serverless
• Have experience with DevOps and Infrastructure as Code: AWS environment and application automation utilizing CloudFormation and third-party tools. CI/CD pipeline setup utilizing
• CI experience with the following is a must: Jenkins, Bitbucket/GIT, Nexus or Artifactory, SonarQube, WireMock or other mocking solution 
• Expert knowledge on Windows/Linux OS/Mac with at least 5-6 years of system administration experience
• Should have strong skills in using JIRA build tool
• Should have knowledge in managing the CI/CD pipeline on public cloud deployments using AWS
• Should have strong skills in using tools like Jenkins, Docker, Kubernetes (AWS EKS, Azure AKS), and Cloudformation.
• Experience in monitoring tools like Pingdom, Nagios, etc.
• Experience in reverse proxy services like Nginx and Apache
• Desirable experience in Bitbucket with version control tools like GIT/SVN
• Experience of manual/automated testing desired application deployments
• Experience in database technologies such as PostgreSQL, MySQL
• Knowledge of helm and terraform