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Job Summary:

The Customer Service Executive is responsible for providing exceptional customer service to our clients and customers. This role involves responding to customer inquiries, resolving issues, and ensuring customer satisfaction. The ideal candidate is a proactive problem solver with excellent communication skills and a commitment to providing a positive customer experience.

Key Responsibilities:

• Customer Interaction:
• Respond to customer inquiries via phone, email, chat, and social media channels in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Issue Resolution:
• Troubleshoot and resolve customer issues and concerns.
• Escalate complex issues to the appropriate department or manager when necessary.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Customer Satisfaction:
• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
• Gather customer feedback and report it to the management team to improve the customer service process.
• Participate in continuous training to improve product knowledge and service skills.
• Team Collaboration:
• Work closely with other departments to resolve customer issues.
• Provide input to improve processes and customer service strategies.

Qualifications:

• Education:
• Bachelor’s degree in any discipline is preferred.
• Experience:
• Proven experience as a Customer Service Executive or similar customer-facing role.
• Experience in using customer service software, CRM systems, or similar technology.
• Min of 1 year experience in this field
• Skills:
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Familiarity with product knowledge relevant to the company’s offerings.
• Personal Attributes:
• Empathetic and patient demeanor.
• Strong interpersonal skills and the ability to work effectively in a team.
• High level of integrity and professionalism.

Working Conditions:

• The work environment is typically office-based

Basic Qualifications:

• 3+ years of non-internship professional software development experience
• Programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 1+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems.

Additional Job requirements

• BS/MS/PhD in Computer Science/Math or equivalent
• BS in computer science or related field.
• 2+ years of relevant professional software development experience: designing, developing, and delivering software written in Java, C#, or C++, web development.
• Knowledgeable in object-oriented design patterns.
• Experience building highly scalable and distributed systems

Preferred Qualifications

• Experience with service-oriented architecture and application/services development
• Passion for performance debugging and benchmarking

Ability to clearly and concisely communicate with technical and non-technical stakeholders across all levels of the organization

We are seeking a skilled React Native developer with a minimum of 3 years of hands-on experience in the field. The ideal candidate will possess expertise in React, React Native, JavaScript, Nest.js, and Node.js. As a key member of our development team, the candidate will be responsible for designing and implementing robust and efficient React Native applications.

Responsibilities include collaborating with cross-functional teams to define, design, and ship new features, as well as maintaining and improving the performance of existing applications. The candidate should be well-versed in the latest trends and technologies in the mobile development space and demonstrate a strong understanding of user interface and user experience principles.

Key skills for success in this role include proficiency in React and React Native frameworks, advanced knowledge of JavaScript, and experience with Nest.js and Node.js. The candidate should be capable of troubleshooting, debugging, and optimizing code for performance. Effective communication and teamwork are essential, as the role involves close collaboration with other developers, designers, and stakeholders.

If you are passionate about creating cutting-edge mobile applications, possess the required skills, and thrive in a dynamic work environment, we invite you to apply for this exciting opportunity.

Roles and Responsibilities:

1. Create interest in Metapercept solutions through social media, mail outreach, LinkedIn, and other channels.
2. Generate leads and appointments, contacting potential clients to establish rapport and arrange meetings.
3. Planning and overseeing new marketing initiatives.
4. Help drive revenue within targeted accounts.
5. Meet annual growth targets.
6. Provide ongoing opportunity forecasting.
7. Promote a high level of customer satisfaction.
8. Researching organizations to find new opportunities.
9. Developing goals for business growth and ensuring they are met.

Required Abilities:

• Highly motivated and have a hunter mentality.
• Excellent listening, writing, and communication skills.
• Ability to flourish with minimum guidance, be proactive, and handle uncertainty.

1. The candidate would be responsible for identifying the prospective customers for the above-mentioned products.
2. The candidate must do initial business development with the prospective customers – lead identification, updating database, sending introductory mails, and initial discussion over calls.
3. The candidate would also be responsible for initial coordination between the prospective customers and the sales team.
4. The candidate will identify the target market and competition
5. The candidate should be based out of Pune.

ears of Exp: 3-6+ Years 
Skills: Scala, Python, Hive, Airflow, Spark

Languages: Java, Python, Shell Scripting

GCP: BigTable, DataProc,  BigQuery, GCS, Pubsub

OR
AWS: Athena, Glue, EMR, S3, Redshift

MongoDB, MySQL, Kafka

Platforms: Cloudera / Hortonworks
AdTech domain experience is a plus.
Job Type - Full Time