Digital Marketing

Position Summary:

As a CRM ETL Developer, you will be responsible for the analysis, transformation, and integration of data from legacy and external systems into CRM application. This includes developing ETL/ELT workflows, ensuring data quality through cleansing and survivorship rules, and supporting daily production loads. You will work in an Agile environment and play a vital role in building scalable, high-quality data integration solutions.

Key Responsibilities:

• Analyze data from legacy and external systems; develop ETL/ELT pipelines to ingest and process data.
• Cleanse, transform, and apply survivorship rules before loading into the CRM platform.
• Monitor, support, and troubleshoot production data loads (Tier 1 & Tier 2 support).
• Contribute to solution design, development, integration, and scaling of new/existing systems.
• Promote and implement best practices in data integration, performance tuning, and Agile development.
• Lead or support design reviews, technical documentation, and mentoring of junior developers.
• Collaborate with business analysts, QA, and cross-functional teams to resolve defects and clarify requirements.
• Deliver working solutions via quick POCs or prototypes for business scenarios.

Technical Skills:

• ETL/ELT Tools: 5+ years of hands-on experience in ETL processes using Siebel EIM.
• Programming & Databases: Strong SQL & PL/SQL development; experience with Oracle and/or SQL Server.
• Data Integration: Proven experience in integrating disparate data systems.
• Data Modelling: Good understanding of relational, dimensional modelling, and data warehousing concepts.
• Performance Tuning: Skilled in application and SQL query performance optimization.
• CRM Systems: Familiarity with Siebel CRM, Siebel Data Model, and Oracle SOA Suite is a plus.
• DevOps & Agile: Strong knowledge of DevOps pipelines and Agile methodologies.
• Documentation: Ability to write clear technical design documents and test cases.

Soft Skills & Attributes:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Experience working with cross-functional, globally distributed teams.
• Proactive mindset and eagerness to learn new technologies.
• Detail-oriented with a focus on reliability and accuracy.

Preferred Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Experience in Tier 1 & Tier 2 application support roles.
• Exposure to real-time data integration systems is an advantage.

REVIEW CRITERIA:

MANDATORY:

• Strong Technical Support Leader profile
• Must come from SaaS / Enterprise Product companies (preferably high-scale transactional platforms)
• 12+ years of experience in Technical Support / Application Support, with minimum 6–7 years leading L3 or escalations teams
• Proven experience handling customer escalations, Root Cause Analysis (RCA), incident ownership, and cross-functional resolution with Product & Engineering teams
• Experience managing L3 Support teams of ~20+ members, including mentoring, workload planning, shift governance, and performance management
• Hands-on understanding of: Databases ( PostgreSQL / SQL), Middleware / Servers (JBoss, Tomcat, IIS, Nginx, Apache) and Operating Systems like Linux, Unix, Windows
• Effectively coordinate with architects and engineering heads
• Strong capability in SLA management, ticket lifecycle governance, escalations process setup, and support dashboards/reporting
• Working knowledge of Freshdesk / Jira / ServiceNow or equivalent enterprise ticketing platforms
• Excellent communication, customer handling, crisis de-escalation, and ability to simplify technical details for leadership

PREFERRED:

• Experience supporting platforms in Retail Tech, ERP, Telecom, Hospitality, EdTech, or similar high-scale industries

ROLES AND RESPONSIBILITIES:

As the G1 Head of Technical Support, you will be the central force ensuring an exceptional post-go-live technical experience across the company suite. You’ll oversee L3 support operations across all products, manage customer escalations, drive cross-team resolution, and build processes for visibility, accountability, and continuous improvement. This is a cross-functional, high-impact leadership role, working across engineering, QA, DevOps, customer support, and product teams to ensure that every issue is tracked, resolved, and learned from—within SLA and with a customer-first mindset.

YOU WILL-

Incident & Ticket Management:

• Own end-to-end L3 technical support governance across company products (ERP, POS,OMS, etc.)
• Ensure customer issues are responded to and resolved within defined SLAs
• Drive prioritization, root cause resolution, and engineering coordination across product teams
• Personally manage and de-escalate high-severity issues with customers and internal teams

Process & Metrics Ownership:

• Define, track, and optimize support processes, SLAs, escalation workflows, and ticket lifecycle practices
• Build dashboards for SLA adherence, issue aging, bug trends, defect density, etc.
• Establish strong feedback loops to engineering/product based on recurring issues

RCA & Knowledge Management:

• Ensure timely Root Cause Analysis (RCAs) for all S1/S2 issues with actionable insights
• Lead trend analysis to preempt issues and recommend long-term fixes or product hardening
• Build and maintain a knowledge base to improve internal resolution efficiency

Customer Interaction:

• Engage with enterprise customers on complex or long-running tickets
• Serve as a trusted escalation point for strategic clients
• Collaborate with Customer Success and Implementation teams for seamless client experience

Collaboration & Leadership:

• Coordinate with Product Architects and Engineering Heads to ensure ticket resolution
• Build and mentor a lean L3 support team or tiger squads when required
• Drive a culture of accountability, learning, and proactiveness in technical support

IDEAL CANDIDATE:

• 11+ years of experience in technical support or L3 support leadership roles in SaaS or high- scale enterprise products
• Strong experience handling customer escalations, RCAs, and cross-team ticket resolution
• Solid technical background (understanding of APIs, microservices, database queries, logs, debugging)
• Expertise in support tooling: Freshdesk, Jira, ServiceNow, etc.
• Excellent communication skills—able to speak fluently with both customers and engineers
• Data-driven mindset for reporting, insights, and stakeholder updates
• Experience working in retail tech, ERP, or platform businesses is a big plus

PERKS, BENEFITS AND WORK CULTURE:

• Comprehensive health insurance coverage.
• Excellent rewards and recognition policy.
• Transparent compensation policy with no unnecessary deduction in CTC.
• Annual company off-site and a variety of events, celebrations throughout the year.
• Travelling opportunities between our offices across the country.
• Annual company walkathon & related sporting events.
• Quarterly Coffee with CEO.

Job Title: Cybersecurity Agent Developer

Location: Bengaluru, India

Experience: 7+ Years

Employment Type: Full-time

About the Role:

We are seeking a highly skilled Cybersecurity Agent Developer with deep expertise in C/C++ and Golang or Rust to build and optimize high-performance security agents for Windows, Linux, and macOS platforms. This role requires a strong background in low-level system programming, performance tuning, and security-centric design to ensure effective monitoring, threat detection, and system protection across diverse environments.

Key Responsibilities:

• Design, develop, and maintain cross-platform endpoint security agents.
• Optimize agent performance to ensure minimal system overhead and real-time responsiveness.
• Implement system-level hooks and monitoring components including:
• Process monitoring
• File system and network activity tracking
• System telemetry collection
• Work with kernel-level APIs and frameworks, such as:
• ETW, WFP, WMI, MiniFilter (Windows)
• eBPF, auditd, fanotify, netfilter (Linux)
• EndpointSecurity framework, XPC, System Extensions (macOS)
• Build robust, secure inter-process communication (IPC) and data serialization mechanisms.
• Integrate agents with cloud-based security platforms via REST APIs, gRPC, and TLS.
• Collaborate with internal teams (threat intelligence, detection, response) to evolve agent capabilities.
• Perform in-depth debugging, profiling, and optimization using industry-standard tools.

Required Skills & Experience:

Core Programming:

• Strong proficiency in C/C++ and either Golang or Rust
• Solid experience in multi-threaded and asynchronous programming

Platform Expertise:

• Proven experience developing for Windows, Linux, and macOS
• Deep knowledge of system-level programming, including:
• Windows: WinAPI, ETW, WFP, WMI, MiniFilter
• Linux: eBPF, auditd, fanotify, netfilter
• macOS: EndpointSecurity framework, XPC, System Extensions

Security & Networking:

• Understanding of secure IPC, TLS, gRPC, and secure coding practices
• Familiarity with system hardening and secure memory management

Debugging & Optimization Tools:

• Proficient in using tools like GDB, LLDB, Valgrind, Perf, Wireshark, Sysinternals Suite

Version Control:

• Strong experience with Git (GitHub, GitLab)

Preferred Qualifications:

• Experience with cybersecurity frameworks like MITRE ATT&CK, Sysmon, YARA, Suricata
• Hands-on exposure to kernel/driver development
• Familiarity with EDR/XDR, sandboxing, and SIEM integrations
• Understanding of malware analysis and threat detection techniques
• Exposure to container security and cloud-native security agent development

As the Implementation Lead/Manager, you will be at the forefront of ensuring a seamless onboarding experience for our clients. You will play a critical role in understanding client needs, managing project timelines, and collaborating with cross-functional teams to deliver a high-quality onboarding experience.

Key Responsibilities:

• Client Onboarding:

Lead end-to-end implementation projects, ensuring a smooth transition from the sales phase to successful system deployment.

Collaborate with sales and account management teams to understand client requirements and expectations.

• Project Planning:

Develop and execute detailed project plans, outlining tasks, milestones, and deliverables. Define project scope, objectives, and success criteria in collaboration with clients.

• Stakeholder Collaboration:

Work closely with internal teams, including product development, support, and training, to ensure coordinated efforts in meeting client needs. Serve as the primary point of contact for clients during the implementation phase.

• Configuration and Customization:

Oversee the configuration of HR Tech SAAS solutions to meet client-specific requirements. Coordinate with the technical team to ensure proper customization and integration of the system.

• Training and Support:

Conduct training sessions for client teams to ensure effective utilization of the HR Tech SAAS products. Provide ongoing support during and after the implementation phase to address client inquiries and issues.

• Quality Assurance:

Implement quality assurance processes to verify that the configured solutions meet client expectations. Conduct thorough testing and validation of system functionalities.

• Communication:

Maintain clear and regular communication with clients, updating them on project progress, timelines, and any potential challenges. Manage expectations and address concerns promptly to ensure a positive client experience.

• Documentation:

Create and maintain comprehensive documentation related to the implementation process, configurations, and client-specific details.

Develop user manuals and guides as needed.

• Post-Implementation Review:

Conduct post-implementation reviews to gather feedback, assess project success, and identify areas for improvement. Collaborate with product development teams to relay client feedback for future enhancements.

You are a desired candidate if you have:

• Proven experience in leading successful implementations of HR Tech SAAS solutions.
• Strong project management skills with the ability to manage multiple client implementations simultaneously.
• In-depth understanding of HR processes and workflows.
• Technical acumen, including familiarity with system configurations and integrations.
• Excellent communication and interpersonal skills, with the ability to build strong client relationships.
• Problem-solving mindset and the ability to navigate complex client requirements.
• Knowledge of quality assurance processes and testing methodologies.
• Training experience, including the development and delivery of training programs.
• Detail-oriented with a focus on delivering high-quality solutions on time.

Responsibilities:

• Designing and Programming web based application and backend system.

• Testing and debugging application

• Analyze requirements and propose appropriate solutions

• Work independently and in teams

• Communicate effectively with project managers, designers, QA team

Requirements

• 2+ years of software development experience

• Essential skills: PHP, MySQL, HTML, CSS, JavaScript, AJAX

• Code Ignitor and Laravel development experience a big plus

• Advanced knowledge of SQL is important

• Should be able to analyze requirements and design robust system

• Good oral and written communication skills

• Ability to work in a team-oriented and collaborative environment

• BS/MS degree in Computer Science, Engineering or a related subject

We are hiring a Frontend Developer for Dehradun Location.

Exp- 1.5-4 years

Requirements:

• Work experience on AngularJs, Javascript & React Js.
• Good working knowledge of Frontend Development. 
• Good Communication Skills. 
• Problem-solving skills.
• Good working knowledge of Fronted Development Skills. 
• Understanding of cloud computing platforms will be an added advantage.

• Bachelor's degree or equivalent practical experience.
• 1-2 years of experience working in sales, marketing, and/or consulting.
• Experience leading sales organizations and delivering business performance.
• People management experience.
• Lead, grow, and coach a team of business development consultants with great sales leadership and culture of performance. Provide leadership, inspiration, mentorship, and career development to members of your team.
• Work closely with the team to uncover and identify growth opportunities via understanding clients’ business models and objectives. Coach team to serve as trusted advisors to deliver best solutions, solving clients’ business challenges and cultivating relationships with clients’ executives through in-person and phone based meetings and other communication channels.
• Lead strategic planning and projects to identify key growth opportunities in the Indian market, including quantitative analysis, industry research, and defining go-to-market plans.
• Drive exceptional collaboration across internal partner teams and leadership critical to your team’s success, building alignment and maximizing joint impact of teams toward common goals of great customer experience and sustainable business growth.