Team Lead/Technical Lead

Job Role and Responsibilities :

What you will be doing :

- Create use-cases, user stories, and detailed product requirements that clearly articulate the functionality of the product that will be developed and define Key KPIs

- Deeply understand the needs of current and target developers, customers, and partners through regular interactions and quantitative and qualitative research, and represent their voice to internal teams

- Monitor product metrics to identify how well the customers are using a particular feature and improve it accordingly

- Create world-class product documentation for all kinds of users. Create great In-product messaging that resonates with different personas

- Conceptualize and create educational product and solution content for a variety of platforms

- Collaborate with Engineering, Design, and Documentation teams to deliver an amazing product and an exceptional user experience time

- Meet regularly with key customer-facing teams to collect and analyse user feedback to shape new product ideas and user requirements

- Have strong solution skills in translating customer needs to product functionalities.

- Work with the leadership team in planning the product roadmap

- Convert ideas to prototypes and demonstrate them to the key partners

- Represent the company in product or domain-specific conferences and event

What we are looking for :

- 4+ years of relevant, hands-on Product Management experience at the leading Enterprise / B2B companies with a minimum of 5+ years of experience in SaaS

- 2+ years of Development/QA/Testing/Test Automation experience is a must

- Familiarity with at least a couple of Test Automation Frameworks/ Tools is a must

- Industry experience and familiarity with UI design and best practices, general programming languages, and concepts, including web and mobile application architectures and components, and software-as-a-service concepts

- Excellent strategic thinking and prioritization skills.

- Ability to make difficult trade-off decisions and yet create a roadmap to achieve business goals

- Strong organizational skills: prioritization, effective time management, conflict resolution, risk identification, and mitigation

- Excellent communication and cross-functional teamwork skills: Leader, express ideas easily and clearly, run productive meetings, and decisive

- Experience with SCRUM/Agile development process

About HighLevel

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two-tier B2B SaaS Platform focused on Marketing Agencies. We aspire to be a one-stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting-edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call centre / Sales agencies and freelancers. We operate across niches like real estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 20,000 agencies and 220,000 small & medium businesses with a 600+ strong team that works entirely remotely across 15 nations. 

We encourage you to check out our YouTube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the team

The mobile team maintains three apps: the main branded app HighLevel, the gray-label LeadConnector, and the white-label apps. Their goal is to provide SMEs with on-the-go solutions. These apps include features like an in-house CRM, reputation management, VOIP Calls, and invoice management. 

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

About the role

HighLevel Inc. is looking for a Product Manager to join the mobile products team and own our mobile app and client portal mobile app. You will be assisting the team in identifying opportunities, proving legitimacy, seizing the opportunity, performing user interviews and designing solutions based on your findings.

The Client Portal Mobile App is an entirely new application designed to enable businesses to brand it and provide it to their clients. This app serves as a versatile platform for clients, offering them the ability to engage in various activities. Users can utilize the Client Portal App to access educational courses, participate in group discussions, efficiently manage their subscriptions and documents, and communicate securely with SMEs. This app will represent a valuable addition to the business-client interaction ecosystem, enhancing communication and service delivery.

Type - Full Time (Remote in India)

Your Responsibilities

1. Understanding the aspirations, pain points and user behaviour of HighLevel customers
2. Managing Mobile Apps of Mobile First company.
3. Identifying good ideas, cutting, prioritizing and visualizing solutions
4. Validating solutions with real users at the wireframe stage, gathering feedback from various stakeholders and users at the mockup stage and conducting beta launches for target segments
5. Analyzing beta feedback and writing user stories
6. Collaborating with support, customer success, devs and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment
7. Instrumenting, analyzing and learning from the user behaviour when they interact with your features & products
8. Working with Product Managers with a collaborative mindset and assisting them in achieving product objectives

Your Core Skills

1. You are passionate about software products
2. Managing Mobile Apps of mobile-first companies
3. You have been involved in a successful (or unsuccessful) launch of a software product
4. You have prior experience in either of the following
5. UI/UX Design
6. Software Development
7. Marketing of a Software product or service
8. Sales of a Software product or a service
9. Product Management
10. You understand the product development lifecycle or have a history of working on Software products
11. You have been a leader either formally or informally and have demonstrated leadership skills in the past
12. You can deconstruct software products and highlight good UX from bad UX
13. You are well versed with SaaS and are generally aware of SaaS platforms out there

Additional Skills

1. Experience in a B2B SaaS or agency environment
2. You have been an APM or a PM before
3. You have worked in an Agile or SCRUM environment

About HighLevel

Founded in 2018, HighLevel Inc. (www.gohighlevel.com) is a two tier B2B SaaS Platform focussed on Marketing Agencies. We aspire to be a one stop shop for marketing agencies. We enable agencies to serve their clients with ease using the best cutting edge tools of the industry. Our clientele includes digital marketing agencies, Ads agencies, SEO agencies, Call center / Sales agencies and freelancers. We operate across niches like real-estate, dental & medical, local businesses, e-commerce, professional services and field services. 

Our platform comprises various product areas including CRM, funnel builder, website builder, forms & surveys, WordPress hosting, email marketing, telephony, reviews management, omni-box communications, social media, invoicing & payments to name a few. We currently service over 15,000 agencies and 120,000 small & medium businesses with a 600+ strong team that works entirely remote across 15 nations. 

We encourage you to check out out youtube channel to learn more about out platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g ;

About the team

The mobile team maintains three apps: the main branded app HighLevel, the gray-label LeadConnector, and white-label apps. Their goal is to provide SMEs with on-the-go solutions. These apps include features like an in-house CRM,reputation management,VOIP Calls, and invoice management. The mobile payments team will handle payment-related functions like point of sale, terminal payments, creating invoices, and generating estimates and proposals.

The "Whitelabel Customizer" is a tool designed to build customized white-label mobile apps, offering clients a user-friendly "what you see is what you get" experience.

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focussed on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

About the role

HighLevel Inc is looking for a Product Manager to join the mobile products team and own our mobile payments and White Label Mobile Products. You will be assisting the team in identifying opportunities, proving legitimacy, sizing the opportunity, performing user interviews and designing solutions based upon your findings. Highlevel's platform currently processes a total payment volume (TPV) of USD50 million each Quarter , and the company is shifting its focus towards increasing this TPV specifically through mobile transactions.

The White Label Apps is an expansion product that is currently generating 2 Million USD in Annual Recurring Revenue (ARR). You will have the responsibility to manage the Profit and Loss (P&L) for this product and work towards scaling the ARR by five times over the next year.

Type - Full Time (Remote in India)

Your Responsibilities

1. Understanding the aspirations, pain-points and user behaviour of HighLevel customers
2. Identifying good ideas, cutting, prioritizing and visualizing solutions
3. Validating solutions with real users at the wireframe stage, gathering feedback from various stakeholders and users at mockup stage and conducting beta launches for target segments
4. Analyzing beta feedback and writing user stories
5. Collaborating with support, customer success, devs and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment
6. Instrumenting, analysing and learning from the user behavior when they interact with your features & products
7. Working with Product Managers with a collaborative mindset and assisting them in achieving product objectives

Your Core Skills

1. You are passionate about software products
2. Managing Mobile Apps of mobile first companies
3. You have been involved in a successful (or unsuccessful) launch of a software product
4. You have prior experience in either of the following
5. UI/UX Design
6. Software Development
7. Marketing of a Software product or service
8. Sales of a Software product or a service
9. Product Management
10. You understand product development lifecycle or have a history of working on Software products
11. You have been a leader either formally or informally and have demonstrated leadership skills in the past
12. You can deconstruct software products and highlight good UX from bad UX
13. You are well versed with SaaS and are generally aware of SaaS platforms out there

Additional Skills

1. Skills of writing accurate and precise OKRs
2. Experience in a B2B SaaS or agency environment
3. You have been an APM or a PM before
4. You have worked in Agile or SCRUM environment

Experience: 

6+ years of experience in project management large and medium sized engagements 

Key Responsibilities: 

• Demonstrate excellent project management skills, inspire teamwork and responsibility with team members, provide project management expertise and leadership in the execution of complex software projects. 
• Accountable and responsible for managing and reporting project schedule, cost, quality, human resources, communication, risk and procurement for the project. 
• Consistently apply the defined project management standards and methodologies defined by the organization to assigned projects. Establish project management principles, processes, and artefacts as necessary. 
• Drive appropriate organizational change influencing stakeholders as required to ensure the successful program/project execution. 

• Ensure appropriate involvement of all stakeholders on the project as necessary 
• Plan and direct schedules, monitor budget/spending, resource allocation and utilization for the project from initiation through closure.  
• Manage project schedule and budgets – Track project metrics data (e.g., completed and in-progress work, schedule and cost variances, resource health, risks and issues etc.) and other project specific information and regularly communicate it to the project stakeholders 
• Report progress and health of the project and incorporate feedback from all stakeholders 
• Manage project communications and meetings (Daily Stand-Up Meetings, Project Reviews, AdHoc Requests) 

• Proactively manage or project risks, action items, issue resolutions, key decisions and stakeholder feedback 
• Understand dependencies and organize the activities ensuring successful completion of the project  
• Communicate regularly with the project sponsor and the team 
• Proactively identify and manage risks and issues pertaining to the project. 
• Ensure project governance practices are in place to monitor and control the project 

Experience/ Qualifications 

• PMP or similar certification with good understanding of project management and methodologies such as Waterfall and Agile 
• Strong stakeholder management skills 
• Excellent communication skills (written and verbal) 
• Solid decision making and prioritization skills 

• Good understanding of budgeting, estimation, and project financial management 
• Experience of working in shared resources environment with teams based across different time zones 
• Knowledge of MS Project for overall project tracking, Jira for tracking agile development and SharePoint as collaboration tool 
• Bachelors degree 

Vakilsearch is the leading Legal, Tax and Compliance (LTC) company in India. We are here to revolutionize the way business work with the Government. We are working on exciting and transformative products to revolutionize the LTC space. At Vakilsearch, we believe the future of legal in India lies in great products. 

If you're passionate about real change, love building products and are curious about marketing and the overall customer experience, this is for you.

The product manager (PM) will manage the direction and market delivery of existing products and identifying new products, product features, product strategy, and relevant services.

In This Job, You Will:

• Work with Senior Engineers across multiple teams and business stakeholders to design and build highly available and scalable systems
• Use Lean Software Development processes such as Agile, Scrum, and Kanban
• Drive strategic upward product communications internally and externally
• Drive alignment on product features, business metrics, and business strategies
• Work and collaborate effectively with tech teams and launch to production
• Understand business context to decisions made within and across the organization

This Role Might Be for You If:

• You have experience in owning a suite of products and defining long-term product strategy and vision
• You possess strong business acumen with strategic, analytical, and critical thinking
• You understand technical software development life cycle and have knowledge on how to drive teams towards business solutions
• You excel in owning and driving the development of technical products
• You drive strategic product communications across organizations providing clarity in decisions

Responsibilities and Accountabilities:

• Translate business strategy into product strategy.
• Understanding user needs, knowing the difference between ‘wants’ and ‘needs’ and
  converting these into Products.
• Own the product roadmap and execute product strategy.
• Collect, manage and maintain traceability of requirements from all stakeholders across product releases.
• Write requirements – typically as user stories and epics.
• Maintain and prioritize the product backlog.
• Track releases.
• Building lean and agile Products, know how to accurately test hypotheses in the
  lightest way possible and be comfortable using lean UX techniques.
• Driving new features forward in weekly sprints.
• Balancing internal stakeholders’ requests & bugs.
• Monitor, report and improve product performance.
• Participate in scrum meetings, planning, reviews and retrospectives.
• Support the development team with any questions they may have.

• Nature of Experience:
• Experience in Agile development.
• Proven track record bringing innovation to on-demand SaaS software.
• Should be able to work and remain calm even under pressure situations, and should be able to address and resolve any relevant issues.
• Should be able to work with a diverse range of people and communicate with them effectively.
• High levels of confidence, maturity, and competence are required.

• Length of Experience: 4 - 8 years.
• 4+ years in Software or Saas Industry with 4+ years in Product Management.
• Formal Agile Training
• Programming, UI/UX, or QA experience preferred.
• Experience in Legal Industry or Legal Technologies is an added advantage.

• Ideate & gather requirements from key stakeholders for new product development, including enhancement of the existing products.
• Create, maintain, and monitor product management processes to ensure excellence in execution during product development.
• Drive Product development/projects from inception to completion, identifying and managing risks, while navigating hurdles and resolving issues in real time to successfully complete projects on time.
• Managing the product backlog and prioritizing them based on changing requirements
• Continually evolve the project management process to ensure optimal efficiency and timeliness.
• Develop strong relationships and work collaboratively with the engineering teams/ external partners by defining joint roadmaps and managing multiple product development workflows simultaneously.
• Business Analyst (Agile), product management life cycle, sprint ceremonies, Backlog refinement

Ideal Candidate should have:

• 5+ years of experience; 2+ years as a product owner
• A Masters Degree (B.Tech+MBA is preferred)
• Strong experience in agile product development. A certification (Scrum/SAfe/PO) is preferred 
• Expertise in Business documentation &translating functional requirements into technical specifications.
• Extensive experience working in a scrum/Kanban environment
• Extensive experience defining agile requirements (Epics/stories), including functional and technical in a product/services organization
• Experience with Project Management Tool such as AzureDevOps/Jira

About Softobiz 

Innovation begins with like-minded people aiming to transform the world together. We invite you to become a part of an organization that has been helping clients transform their business by fusing insights, creativity, and technology. At Softobiz, we embrace a diverse mix of talented people who come here to stay and do their best work. Softobiz, a team of 250+ technology enthusiasts have been trusted by the leading enterprises around the globe for last 15+ years

At Softobiz, we transform passionate individuals into proficient professionals dedicated to exploring new frontiers in Software development. Here you will get the opportunity to work with technical craftsmen that are pioneer in latest technologies. We promote a culture of equality, learning, collaboration, and creative freedom so that our employees grow.

For more information about our solutions and organization, visit http://www.softobiz.com/" target="_blank">www.softobiz.com, 

Follow us on https://www.linkedin.com/company/softobiz-technologies" target="_blank">LinkedIn, https://twitter.com/softobiz/" target="_blank">Twitter and https://www.facebook.com/softobiz" target="_blank">Facebook for more updates

Desired Candidate Profile

• Take the lead of scrum teams as the Product Owner
• Providing vision and direction to the Agile development team and stakeholders throughout the project and create requirements
• Ensure that the team always has an adequate amount of prior prepared tasks to work on
• Plan and prioritize product feature backlog and development for the product 
• Define product vision, roadmap, and growth opportunities 
• Assess value, develop cases, and prioritize stories, epics, and themes to ensure work focuses on those with maximum value that are aligned with product strategy
• Provide backlog management, iteration planning, and elaboration of the user stories 
• Work closely with Product Management to create and maintain a product backlog according to business value or ROI 
• Lead the planning product release plans and set the expectation for delivery of new functionalities 
• Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals 
• Research and analyze market, the users, and the roadmap for the product 
• Follow our competitors and the industry 
• Keep abreast with Agile/Scrum best practices and new trends

• Previous overall working experience of 8-14 years, including 3-5 years working as a Product Owner. 
• Bachelor’s in Engineering 
• In-depth knowledge of Agile process and principles 
• Outstanding communication, presentation, and leadership skills 
• Excellent organizational and time management skills 
• Sharp analytical and problem-solving skills 
• Creative thinker with a vision 
• Attention to details 

Detailed Job Description / Essential Duties and Responsibilities:

The role requires deep expertise in delivering modern web application solutions on the Open Source Tech platform, as well as ability to communicate how these solutions drive business value. Detailed responsibilities include -

• Lead Engineering team and ensure customer requirements and needs across the current and future targeted segments are met.
• Work with Product Owner / US counter parts / SME’s to understand the requirements and prioritize development efforts.
• Work in capacity of Scrum Master role and manage development through Agile - Scrum framework. Activities include Sprint planning, Preside Scrum meetings, Sprint Retrospective, Publish reports, etc.
• Responsible for creating User stories, Epics in Project management tool based on the requirements received from various stakeholders including clients.
• Manage all aspects of engineering operations including Product Design, Development, Testing and Deployment.
• Architect the applications / providing recommendations to choose the right technologies for the products to be built.
• Manage Operational efforts for the contracted clients and ensure the SLA’s with required quality are met.
• Manage Product support team and ensure the SLA’s for response and resolutions are provided to client that meets or exceeds the customer’s expectations.
• Build / Guide Developers in building Full-Stack Web applications at Internet scale.
• Code Review and provide feedback to ensure timely delivery with required quality.
• Programming in MEAN stack or similar open source technologies and framework
• Data Modelling using NoSQL and Relational Database management Systems
• UI / UX Design and Implementation
• Web Development with BootStrap, Angular Material, and other libraries
• Develop Data / File parsing programs using Python or other programming languages
• Create methods and algorithms for data analysis and optimization
• Develop curriculum for talent development, Knowledge Sharing, etc.
• Establish and maintain cooperative working relationships with all stakeholders involved.
• Willing, capable and excited to roll up the sleeves to code when needed.
• Having exceptional expertise in one of the following areas –
  • Backend / Front end Web Application Framework
  • Serverless Architecture
  • Micro Services Platforms
  • AWS Services