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About the Role
We’re looking for a dynamic Client Servicing Director to lead our client relationships and drive business growth. This role is ideal for someone who thrives on building strong partnerships, leading teams, and translating brand goals into impactful creative and strategic outcomes.
Key Responsibilities
- Client Leadership:
- Act as the primary point of contact for key clients, ensuring trust, transparency, and long-term partnerships.
- Understand clients’ business goals and proactively identify growth opportunities.
- Strategic Oversight:
- Work closely with strategy, creative, and media teams to develop integrated marketing campaigns that meet client objectives.
- Translate client briefs into actionable strategies and ensure alignment across departments.
- Team Management:
- Lead and mentor the client servicing team to deliver high-quality work on time and within budget.
- Drive team performance, morale, and professional growth.
- Business Development:
- Identify new business opportunities with existing and potential clients.
- Participate in pitches and proposal development.
- Operational Excellence:
- Oversee account profitability and ensure efficient resource allocation.
- Manage timelines, approvals, and budgets to maintain smooth workflow.
Requirements
- 10+ years of experience in client servicing, account management, or brand management in an advertising or creative agency.
- Proven experience leading large accounts and cross-functional teams.
- Strong understanding of branding, digital, and integrated marketing communications.
- Excellent communication, presentation, and negotiation skills.
- Strategic thinker with a passion for creativity and measurable impact.
What We Offer
- A collaborative, creative, and fast-paced environment.
- Opportunities to lead marquee brands and shape campaigns that make an impact.
- Competitive compensation and growth opportunities.
Requirements:
Time management and prioritising workload
Industry Knowledge and Experience desirable
Working knowledge of Microsoft office
People management skills
Excellent oral and written communication skills
Presenting skills
Roles and Responsibilities:
Manage the overall running of the sales team
Develop and implement strategic sales plans that expand a company’s customer base and Solidify its presence
Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams’ strengths and weaknesses.
Developing and implementing new sales initiatives, strategies and programmes to capture key demographics
Liaise and develop professional relationships with team members.
The setting of objectives for all team members.
Conducting regular 1 2 1’s business day meeting
Absence management
Performance management
- Ideating and managing new communication flows working with internal product, operations, and content teams to drive engagement for company product users.
- Designing and executing the user communication flows for new product features
- Reducing CX touchpoints / calls by looking at data and proactively communicating with the customers on resolving them
- Being a go-getter who can work efficiently with multiple teams and delivering before deadlines.
- Analyzing and reporting performance on a regular basis and deciding actionably.
- Meeting with public officials, developers, and the public regarding development plans
- Business Analysis: Monitoring and assessing the performance of your market.
- Working with and supporting central product teams to improve tools to drive growth in markets.
What you need to have:
- 3+ years of experience in managing growth at early-stage startups or global startups entering India.
- Strong academic credentials from a Tier 1 institution.
- Significant understanding of the fintech and financial services space, especially the wealth management business.
- Bonus: Tier 1 MBA.
- Extremely high analytical skills and first-principles led problem-solving attitude.
- Excellent communication skills.
- Good people skills with the ability to build trust.
- Ideating on the firm strategy with the founders and senior leadership team
- Leading 0 to 1 projects with founder guidance - new products, new markets, and/or business segment pilots
- Managing leadership hiring with founders
- Understanding the global market landscape and application to company's business across India and other high priority markets
- Hiring and managing execution teams to scale initiatives
What you need to have:
- Strong academic credentials from a Tier 1 institution
- 3+ years of Tier I investment banking or consulting or investments experience
- Significant understanding of the fintech and financial services space
- Bonus: Tier 1 MBA
- Bonus: South East Asian market knowledge or experience
- Extremely high analytical skills and first-principles led problem-solving attitude
- Expertise in business modeling, PowerPoint/deck creation, and pitching to key stakeholders - internal and external
- Excellent communication skills
- Good people skills with an ability to build trust
- Ability to build deep and lasting relationships
- Extremely high attention to detail; If the extra space or the change in font do not bother you, this role will be tough
- Ability to think big and disruptive, and execute along-side
- Building company's network of patron investors
- Owning patron relationships end-to-end with the responsibility for driving an increasing portfolio through these relationships
- Building marketing and explanatory collateral for company's proposition to patrons to simplify the product to investors
- Designing and implementing engagement programs to drive patrons relationships with the brands they fund
What you need to have:
- 6+ yrs of work experience in a role that requires managing relationships/ providing advisory to senior professionals
- Prior sector experience in a Tier 1 firm including investment banking, financial advisory, angel investing, micro VC, wealth management, or similar experience in an alternative investment marketplace
- Demonstrated ability to acquire, grow, and deepen relationships between company and Family offices, HNIs and similar affluent individual investors segments
- Strong understanding of financial products and an ability to interpret new investment products (company's revenue-based financing products as an asset class) and be able to translate it to investors.
- Prior early-stage or startup experience
- Extremely good people skills; Ability to build deep and lasting relationships
- Excellent communication skills - including written and verbal English, understanding of financial concepts and terminology, familiarity with the Indian investment market
- Accountability and very high attention to detail



