6+ OpenText Jobs in India

Role: Senior Technical Consultant

Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)

Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance

Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.

Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.

What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).

Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers

Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team

Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done

Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

REQUIRED SKILLS AND QUALIFICATIONS:

• Strong proficiency in Java, Spring Boot, REST APIs

• Experience with CMS platforms (e.g., Alfresco, docdoku) and CCMS (e.g Oxygen Web XML Editor, IXIASOFT, DITA-based systems)

• Experience with PLM tools such as Siemens Teamcenter, PTC Windchill

• Experience working with microservices, and cloud-native architectures

• Understanding of CMS metadata structures, workflows, and versioning

• Understanding of Adobe FrameMaker, Illustrator – Nice to Have

Need immediate joiner who can join in 15 Days

ROLES & RESPONSIBILITIES

• Develop and implement CMS/CCMS-based solutions tailored to structured product content workflows (backend aspects)

• Design and build integrations between CMS/CCMS platforms and PLM systems

• Develop scalable backend (Java/Spring Boot) services for CMS/CCMS platforms

• Work closely with BA, UI/UX, and architecture teams to ensure backend aligns with business and UI needs

• Support data models and metadata-driven content structures from a backend data handling perspective

• Understand content authoring and publishing processes to support backend workflows and automation

• Implement versioning, content lifecycle workflows, and reusable content modules (backendlogic and APIs)

• Participate in Agile ceremonies including sprint planning, reviews, and demos

• Contribute to CI/CD pipelines related to backend build, test, and deployment.

Job Title: Product Owner / Product Manager

📍 Location: Hyderabad

🕓 Employment Type: Contract

🧠 Experience Required: 10+ Years

Job Purpose

We are seeking an experienced Product Owner / Product Manager  to lead a team responsible for the design, development, deployment, and continuous improvement of global application products and integration platforms.

This role provides functional and technical expertise across multiple enterprise technologies — including BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, and TWS (Tivoli Workload Scheduler) — ensuring delivery excellence, operational stability, and business alignment.

As part of the Global Applications Service Delivery Team, the Product Owner will collaborate with stakeholders across regions, manage vendor relationships, and drive Agile and ITIL-based service delivery and product management practices.

Key Responsibilities

Product & Service Ownership

• Own the end-to-end lifecycle management of integration and application services (BAI MQFT, BizTalk, MuleSoft, OpenText, Solace, TWS).
• Lead design, development, deployment, and support of global IT solutions aligned with business strategies.
• Drive continuous improvement and ensure products evolve effectively to meet changing business needs.
• Maintain awareness of industry trends and emerging technologies to recommend innovative, cost-effective solutions.

Delivery & Vendor Management

• Manage 3rd-party vendors, ensuring delivery excellence through defined SLAs, KPIs, and performance metrics.
• Oversee service delivery operations, ensuring availability, reliability, and performance standards are met.
• Serve as the primary escalation point for business demands and critical incidents.

Leadership & Team Development

• Lead and mentor a global team (up to 10 associates plus vendor resources), fostering a high-performance, collaborative environment.
• Develop talent and succession plans to ensure sustainability of technical and business expertise.
• Promote Agile methodologies and DevOps practices, acting as a role model for collaborative and adaptive behaviors.

Stakeholder Management

• Collaborate with business stakeholders, IT leadership, and cross-functional teams (Platform, Database, Security, Deployment, etc.) to align IT solutions with business goals.
• Provide regular progress updates to stakeholders on demands, deliverables, and service performance.
• Build and sustain a network of key users, functional experts, and product owners globally.

Governance & Financial Management

• Manage product area budgets, ensuring cost optimization and transparency.
• Contribute to strategic planning and support the HUB Talent Pipeline strategy.
• Ensure compliance with IT governance, risk management, and service introduction frameworks.

Qualifications & Experience

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience:

• Minimum 10+ years of experience in SAP ABAP development and product management.
• Strong technical and functional knowledge of integration technologies:
• BAI MQFT, Microsoft BizTalk, MuleSoft, OpenText, Solace, TWS (Tivoli Workload Scheduler)
• Experience managing global IT delivery teams and vendor resources.
• Exposure to FMCG (Fast-Moving Consumer Goods) industry preferred.
• Proven experience with Agile, Scrum, ITIL, DevOps frameworks.
• Certifications in ITIL, Agile/Scrum, PMI, or DevOps will be an advantage.

Key Competencies

Technical & Functional Skills:

• Product Lifecycle Management
• Service Delivery & ITIL Processes
• Stakeholder Relationship Management
• Vendor Management
• Service Level Management (SLM)
• Agile / Scrum / DevOps Methodologies
• SAP ABAP Expertise

Leadership & Behavioral Competencies:

• Strategic Thinking & Problem Solving
• Team Building & Talent Development
• Customer-Centric Mindset (“Zero Distance to Customer”)
• Dealing with Ambiguity & Complex Challenges
• Strong Communication & Collaboration Skills

Role: SAP Vendor Invoice Management (VIM)

Location: Loveland, CO

Expr: 8-10 years

Competencies: OpenText Vendor Invoice Management (VIM)

Regards,

Sandeep

Key Skills: OpenText AppWorks, OpenText Process Suite (all sub components), Java, JavaScript, XML, SQL, BIRT.

Required Skills:

• Ability to translate complex business requirement into functional technical requirements using OpenText AppWorks (erstwhile Process Suite) low code design and integration framework.
• Knowledge on implementing OpenText AppWorks integration services using REST, SOAP, and Email etc.
• Good understanding of OpenText AppWorks case management features and BPM features.
• Experience in various rules and features like LifeCycle, Activities, User Interface (XForms and Low Code design), SLA, KPI, OTDS, CARS, AppWorks Gateway, Single-Sign-On, External Authentication, SAML, Listeners (File, MQ), SOAP Services, Email integration, HTTP Connector, AppWorks integration with Content/Document Management, etc.
• Experience in full OpenText AppWorks implementation including Entity modelling and Rulesets design.
• Expertise in Java, JavaScript, SQL Server Database.
• Expertise in building Web Services, REST Services API’s (nice to have) Familiar in designing and developing applications in cloud environments (preferably Azure).
• Authentication SAML 2.0, OT.
• Knowledge of OTDS and integration with OTDS
• Exposure to HTML5 ,angular and integration of AppWorks to with angular will be plus
• Exposure to another OpenText platform (ECM, xECM, Captiva, iHUB).

A strong passion for learning and adapting to new technologies.

Primary job role

As a Senior Technical Consultant – M3, the primary job role is to develop integration using Infor Enterprise Collaborator (IEC) , Intelligent Open Network(ION), Extension development using H5 Scripts, Output generation from OpenText Stream Serve and OpenText Story Teller.   Furthermore, it is required to design required solution and logics for the development components and collaboratively coordinate with the rest of the team playing a leadership role.

Main duties/responsibilities

• Design & implement high performing M3 Integrations solutions as per the functional specification.
• Create Technical Specification.
• Participate in effort estimations.
• Participate in design discussions and own module designs.
• Effective troubleshooting of technical issues and bugs.
• Package deployment and release management.
• Provides technical support to customers.
• Provides training and guidance to the new developers and junior team members.
• Participate in Requirement discussions.
• Participate in Project related meetings if required.
• Must be able to manage timelines and task priorities.
• Attention to detail and maintaining high quality standards is a must.

Experience

• 6+ years of experience in the M3 Technical Consulting.

Technical Knowledge

• Ability to design and develop M3 Integrations with Infor Enterprise Collaborator (IEC).
• UI Extension development using H5Scripts.
• Experience specially in Finance related integrations (Fix assets, GLS850 Uploads for AP, AR, GL etc), Banking Integrations (Including MT940).
• Experience in complex development using Standard/Custom Business Object Document (BOD), ION Document Flow, Workflows.
• Configuring and working with Event Hub, Event Rules and MBM.
• Complex M3 Output development using OpenText Storyteller and OpenText Stream Serve.
• Ability to configure and work with Configurable XML.
• Experience in working with Infor OS and Infor Document Management (IDM).
• Ability to integrate M3 Output documents with IDM.

Qualifications

• Bachelor’s Degree or an equivalent qualification

Behavioral competencies

• Communication.
• Teamwork & collaboration.
• Client orientation.
• Results & execution orientation.