
Senior Technical Consultant
at Nasdaq Listed AI-driven Content/Knowledge Management Company
Role: Senior Technical Consultant
Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)
Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance
Company:
Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.
Job Description
Opportunity Summary:
We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.
What would you do?
· Customer Engagement & Solutioning
o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.
o Translate complex technical details into language understandable by both technical and non-technical stakeholders.
o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.
· Technical Implementation & Integration
o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.
o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.
o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.
o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.
· Cross-Functional Collaboration
o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.
o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.
o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.
· Documentation & Process Discipline
o Maintain detailed technical documentation and logs of customer work.
o Track time and deliverables accurately using internal project management and time-tracking tools.
o Follow established PS methodology and internal QA/SDLC standards.
What are we looking for?
· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.
· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.
· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).
Primary Skills:
The candidate must possess the following primary skills:
Core Engineering & Development
· Strong proficiency in scripting and automation (Python, PowerShell, etc.)
· Solid experience with APIs, integrations, and data pipelines
· Ability to design and implement scalable, reusable solutions
Enterprise Search (Hands-On)
· Practical experience with:
· Indexing pipelines and ingestion workflows
· Metadata modeling and enrichment strategies
· Relevance tuning and search optimization
· Ability to diagnose issues related to:
o Missing content
o Poor ranking
o Incorrect search results
AI & Copilot Troubleshooting (Critical Skill)
· Hands-on experience or strong capability to troubleshoot:
· Microsoft Copilot / AI search issues
· Data grounding problems (AI not finding the right content)
· Permissions and access-related issues
· Microsoft Graph / Search indexing gaps
· Strong understanding of:
o Retrieval-Augmented Generation (RAG) concepts (high level)
o How AI depends on data quality, structure, and access
Enterprise Platform Experience
· Hands-on experience with one or more:
· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)
· Salesforce, ServiceNow, or similar enterprise systems
· Understanding of authentication (SSO, OAuth) and access models
Advanced Troubleshooting & Problem Solving
· Ability to diagnose cross-system issues (AI + search + data source)
· Strong root cause analysis skills across:
o Data
o Integration
o Platform configuration
Delivery & Ownership
· Ability to work independently on deployments and complex issues
· Experience in customer-facing or delivery environments
· Capability to guide/mentor junior engineers
Soft Skills
· Fast learner capable of mastering complex products and customer environments quickly
· Self-starter who can manage multiple projects with minimal supervision
· Team-oriented mindset with strong empathy for customers and colleagues
· Passionate about connecting enterprise data with AI to drive intelligent outcomes
· Exceptional troubleshooting and analytical abilities
· Passionate about delivering an amazing customer experience
· Able to have a change of mind, and able to change the minds of others
· Writes clearly and concisely
· Capable of working without a company office, with a fully remote team
Growth Skills
· Possesses a good work ethic; a self-starter with a desire to grow
· Always looking for better ways to get the job done
Work Schedule
· As Mentioned above.
· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.
Qualification
Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.
About BA Insight
Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

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Intro
EAGLE Power Holdings aims to launch a portfolio of new energy retail brands, all of which enjoy the efficiency of a single technology platform. We want to do more than offer cheap "green" tariffs, and believe that our range of engaging brands can identify with shifts in consumer preferences (e.g. growth of EV usage), with the value of local communities, and with proactive support of broader ESG causes.
Our long-term strategy is technology-driven, and involves unlocking value through the digitalisation of processes around customer acquisition, engagement, and retention. Developers at EAGLE flourish in an agile process where collaboration and ego-free communication is valued. We believe in developing working software throughout the entire product development process. We engage in product thinking as a team and cross-functionality among product managers, designers, and domain experts is promoted.
How you fit in
Engineering is the executional function of EAGLE's software delivery wing. As a senior server-side developer at Eagle, you will drive complex projects being built from scratch, and lead the junior members of the team. Not only are you expected to write clean, tested, and maintainable code, you will also be a central part of a product team that iterates constantly, ships regularly, and learns continuously. You will have the creative freedom for learning, experimenting, and responsible risk-taking in a startup environment.
What your role consists of:
- Collaborate with engineers, UI/UX designers, and product owners to build & ship new features and maintain/enhance existing ones
- Design & develop software solutions while ensuring the solution is scalable and can handle large data, complex analytics, and multi-tenancy
- Implement best practices of test-driven development, automated deployment, refactoring and code standards
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- Debug production issues across services and multiple levels of the stack
- Help inform product prioritisation and scoping decisions by evaluating technical complexity and risk
- Work on internal tooling to improve the development experience of other engineers and ship faster and safer
- Provide junior engineers with feedback regarding application engineering methodologies, standards, and leading practices when appropriate
What you bring to this role:
- 4+ years of significant experience building scalable web applications in a distributed, collaborative, agile environment while delivering solutions on a regular cadence
- An ownership mindset: you should look not only at what you’re asked to do, but ask why you’re doing it and how it impacts on the rest of the product, our customers, and whether it makes sense
- Extensive experience with distributed service architecture
- Extensive experience with modern NoSQL technologies
- Extensive experience in cloud automation & test-driven development
- Excellent communication skills and ability to give and receive constructive feedback
- Ability to to mentor or coach less experienced engineers
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While the company is registered in the UK, the software delivery wing is built to be remote-first. Whether you prefer to be in situ or a digital nomad (or anything in between), you are welcome. We are not inclined to support relocation to London for candidates that are not already based there, as we are a remote-first company.
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In a nutshell: Transforming energy retail and supply through cutting-edge software and AI technology
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Hands on experience in J2EE framework e.g Core Java, Spring, Spring Boot, Hibernate
Strong understanding of object oriented analysis and design, design patterns, high availability and concurrent
programming
Hands on experience in Micro-Service development
Excellent in Angular JS development – ( Must for UI Developer)
Expertize in operating with Mongo DB
Experience in working with OpenShift/Containerized deployments
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Experience with Unix, shell scripting and build automation
Knowledge of Web security frameworks, Certificate Management and various Vulnerability Assessment tools.
Experience with Agile methodology
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We are here to build a world-class tech organization with elite engineers and change-agents who would spearhead this change. Currently, we are looking for engineers who are skilled, passionate, driven and a wee bit crazy (yes, crazy works!) to join our tribe. The current position is for the supply chain teams and our primary focus is on scale and cost optimization. The small tweaks you make, the processes you alter, experiments you run and the business decisions you drive will have reverberating effects on our ability to add value to our customers and keep them coming back for more.
Role & Responsibilities
- Design and build the system which enables the logistics team to store and deliver 15 million products per month to customers across 20 cities in India
- Work on the vision, roadmap, and processes that make customer delivery experience more delightful
- Work across teams to design a platform that scales and is flexible enough for various kinds of future scenarios
- Work on optimizing the whole logistics supply chain from warehouse to customer
- Innovate to improve the efficiency of the existing supply chain systems
Desired skills & abilities: - 3-6 years of experience in software development
- B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experience
- Experience in architecture and system design 2Experience in running high performance distributed systems
- Understanding and implementation of security and data
- Highly experienced in back-end programming languages like Python, Java, JavaScript
- Experience with cloud message APIs and usage of push
- Knowledge of code versioning tools such as Git, Mercurial or SVN
- Solid experience in software development practices
- Ability to mentor and manage teams
- Exposure to Agile/Scrum and Design thinking approaches









