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Senior Technical Consultant
Nasdaq Listed AI-driven Content/Knowledge Management Company

Senior Technical Consultant at Nasdaq Listed AI-driven Content/Knowledge Management Company · Remote only · 3 - 7 years · ₹27L - ₹35L / yr · Remote only · Posted 26 Jul 2026

Orangemint Technologies Private Limited's logo

Senior Technical Consultant

at Nasdaq Listed AI-driven Content/Knowledge Management Company

3 - 7 yrs
₹27L - ₹35L / yr
Remote only
Skills
skill iconPython
skill iconC#
Scripting
RESTful APIs
Powershell
Pipeline management
Metadata modeling
search optimization
Retrieval Augmented Generation (RAG)
Data modeling
microsoft graph
chunking
Large Language Models (LLM)
Vector database
OpenText
skill iconElastic Search

Role: Senior Technical Consultant


Schedule: Fully Remote but requiring working in EDT Zone (Second shift work till 12:30 AM IST)


Benefits: Cell-Phone Reimbursement, Food Allowance, Internet Allowance, Commute Allowance


Company:

Upland Software (Nasdaq listed) is a leader in AI-powered knowledge and content management software. Our solutions help enterprises unlock critical knowledge, automate content workflows, and drive measurable ROI—enhancing customer and employee experiences while supporting regulatory compliance. More than 1,100 enterprise customers rely on Upland to solve complex challenges and provide a trusted path for AI adoption.


Job Description

Opportunity Summary:

We are seeking an experienced Senior Technical Consultant to join our India-based Center of Excellence team. This role demands both technical depth and customer presence—someone who thrives under pressure, communicates clearly, and solves complex integration and troubleshooting challenges in real time, often while collaborating directly with customers on live calls.

What would you do?

· Customer Engagement & Solutioning

o Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.

o Translate complex technical details into language understandable by both technical and non-technical stakeholders.

o Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.

· Technical Implementation & Integration

o Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.

o Utilize REST APIs and scripting (C#, PowerShell, or similar) to implement or extend integration logic.

o Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.

o Support orchestration pipelines that prepare data (chunking, metadata tagging, indexing) for LLM/AI consumption.

· Cross-Functional Collaboration

o Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.

o Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.

o Support Sales and Customer Success teams in technical scoping discussions and feasibility assessments.

· Documentation & Process Discipline

o Maintain detailed technical documentation and logs of customer work.

o Track time and deliverables accurately using internal project management and time-tracking tools.

o Follow established PS methodology and internal QA/SDLC standards.


What are we looking for?

· Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.

· Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.

· Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).


Primary Skills:

The candidate must possess the following primary skills:

Core Engineering & Development

· Strong proficiency in scripting and automation (Python, PowerShell, etc.)

· Solid experience with APIs, integrations, and data pipelines

· Ability to design and implement scalable, reusable solutions

Enterprise Search (Hands-On)

· Practical experience with:

· Indexing pipelines and ingestion workflows

· Metadata modeling and enrichment strategies

· Relevance tuning and search optimization

· Ability to diagnose issues related to:

o Missing content

o Poor ranking

o Incorrect search results

AI & Copilot Troubleshooting (Critical Skill)

· Hands-on experience or strong capability to troubleshoot:

· Microsoft Copilot / AI search issues

· Data grounding problems (AI not finding the right content)

· Permissions and access-related issues

· Microsoft Graph / Search indexing gaps

· Strong understanding of:

o Retrieval-Augmented Generation (RAG) concepts (high level)

o How AI depends on data quality, structure, and access

Enterprise Platform Experience

· Hands-on experience with one or more:

· Microsoft ecosystem (SharePoint, OneDrive, Graph, Copilot)

· Salesforce, ServiceNow, or similar enterprise systems

· Understanding of authentication (SSO, OAuth) and access models

Advanced Troubleshooting & Problem Solving

· Ability to diagnose cross-system issues (AI + search + data source)

· Strong root cause analysis skills across:

o Data

o Integration

o Platform configuration

Delivery & Ownership

· Ability to work independently on deployments and complex issues

· Experience in customer-facing or delivery environments

· Capability to guide/mentor junior engineers


Soft Skills

· Fast learner capable of mastering complex products and customer environments quickly

· Self-starter who can manage multiple projects with minimal supervision

· Team-oriented mindset with strong empathy for customers and colleagues

· Passionate about connecting enterprise data with AI to drive intelligent outcomes

· Exceptional troubleshooting and analytical abilities

· Passionate about delivering an amazing customer experience

· Able to have a change of mind, and able to change the minds of others

· Writes clearly and concisely

· Capable of working without a company office, with a fully remote team


Growth Skills

· Possesses a good work ethic; a self-starter with a desire to grow

· Always looking for better ways to get the job done


Work Schedule

· As Mentioned above.

· Flexibility to alternate schedules with other CoE Project Managers to ensure consistent U.S. coverage.


Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.


About BA Insight

Upland BA Insight is an enterprise search and AI orchestration platform that connects knowledge across systems like SharePoint, FileNet, iManage, Jira, and Documentum. Our technology enables intelligent search and data orchestration pipelines that prepare content for use with AI models such as ChatGPT, Microsoft Copilot, and Azure OpenAI.

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Infrastructure: Docker


Must Have

  • Strong Python and Django skills
  • Comfortable working with Docker
  • Fluent written and spoken English
  • Clear communication skills, including providing concise updates, asking honest questions, and writing information that others can act on
  • Evidence of exceptional ability—not simply a list of tools, but something challenging you have built or solved

Preference will be given to candidates with at least three years of relevant professional experience.


Nice to Have

  • Frontend experience with HTML, CSS and JavaScript
  • Experience with HTMX, Alpine.js, TypeScript or Tailwind CSS
  • Knowledge of PostgreSQL, Celery or pytest
  • Experience with integrations, including APIs, OAuth and cloud storage
  • Basic accounting knowledge

How to Apply

Please do not send a generic CV alone. Your application must include:

  1. Evidence of exceptional ability: Describe a project, open-source contribution, production system or challenging problem you solved. Include a link to the repository, write-up or demo where possible. Focus on your personal contribution by detailing the specific parts of the project where you played a critical role and explaining precisely what you built or solved.
  2. What you accomplished: Provide a short explanation of the outcome in your own words.
  3. The hardest part: Explain the hardest part of the problem and how you dealt with it.
  4. Your use of AI: Explain whether you use AI in your work and, if so, how you use it.
  5. Your professional experience and interests: Include a brief paragraph summarising your professional experience and general interests.

Applications that do not include the above Croissant details above will not be considered.


What We Offer

  • For the right candidate, salary will not be a constraint
  • Project-based training
  • A rewarding career with genuine opportunities for professional growth
  • The opportunity to work on an innovative AI-driven product
  • A remote, full-time position

Job Details and Application Submission


Location: Remote

Employment Type: Full-time

Contract: One-year contract, with the possibility of extension based on satisfactory performance

Probationary Period: Six months

Preferred Experience: Three or more years

Read more
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