M3 INFOR Technical Consultants

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Responsibilities:

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting client relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepare reports on account status.
• Good knowledge of SaaS and IT sales.
• Collaborate with the sales team to identify and grow opportunities within the territory
• Assist with challenging client requests or issue escalations as needed

Requirements and skills

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• BA/BS degree in Business Administration, Sales or a relevant field

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

Role Description

Key Responsibilities and Accountabilities

We are seeking a highly motivated individual to coordinate and collaborate with our sales, delivery, and support teams in the creation of sales-related documents, specifically pre-sales activities, documents, proposals, client presentations, due-diligence, risk assessments, and more.

As a key member of our team, you will be responsible for understanding clients' existing business processes and requirements and providing pre-sales support for our Sales Managers and Account Managers.

Proposals- In this role, you will need to understand the requirements and create a winning proposal or presentation based on inputs from multiple technology and domain teams. You will need to coordinate with different teams to ascertain inter-dependencies and maintain an overall proposal delivery project plan with defined tasks, deliverables, and associated timelines.

Repository - You will be responsible for creating and maintaining case studies, introductory segment presentations, and samples in coordination with delivery and sales teams.

Pipeline Reporting- The role also involves sales pipeline reporting and tracking, including financial and sales activity reporting. You will also be responsible for ensuring that all standard company presentations, brochures, and collaterals are up-to-date and indexed properly in the repository.

As a self-starter, you will be expected to identify key issues and priorities and focus on delivering required results with minimal direction and supervision. Multitasking with a high level of ownership is essential for success in this role, considering the high level of role seniority and sensitivity.

Market Intelligence- As a key member of our team, you will be responsible for conducting comprehensive reviews of the market through a thorough analysis of demand-supply dynamics, competition landscape, value chain, and regulatory frameworks governing the industry. In addition, you will conduct in-depth assessments of companies involving a review of their business structure, product/service offerings, management team, recent developments, go-to-market approach, and outlook.

Leadership- As a mentor, you will be responsible for training associates/analysts working on the projects being executed. You will support the development of proposals through case-studies, samples, and preliminary background research. You will exhibit sector-specific subject-matter expertise as relevant.

Reporting: EVP, Client Engagement Team

Internal and External Interfaces - DPA sales & marketing, operations teams and Clients

 Position Details: Full-time, permanent position

Qualification: MBA in Finance/ Marketing. Experience in the financial services industry will be an added advantage.

Research background will be an added advantage.

Work Timing: Day shift ~ 11am to 8 PM shift

Skills and Experience:

·  Good flair for writing and presentation skills

·  Good communication skills with an excellent command over English

·  Good understanding of financial markets/economics

·  Ability to articulate and communicate thoughts/opinions in effective manner.

·  Good command over MS Word, Excel, Powerpoint

Behavioral and Culture Competencies

·  Should be able to think on their feet when it comes to proposing solutions to clients based on their pain points/requirements.

·  Must be a team player.

·  Able to co-ordinate with multiple teams within the organization along with client teams(s)

·  Comfortable in client communication, written and oral

·  Able to work under pressure and with short deadlines

About Decimal Point Analytics:

Decimal Point Analytics (DPA) is a modern technology-enabled research and consulting firm. Since our inception in 2003, we have been a trusted partner to an entire spectrum of financial market professionals. We are thrilled to be able to deliver innovation in research processes through a team of experts in financial services and computing. By utilizing and scaling the values we bring into the engagements, our customers have been able to delight their end-customers and garner competitive advantage in the process.

Why should you be excited about this role?

We are the backbone of the organization when it comes to engaging with clients and growing the business at a strategic level. If you believe that you have what it takes to contribute meaningfully to accomplish these goals, this is the role for you!

If you are a detail-oriented and motivated individual with a passion for sales support and coordination, we encourage you to apply for this exciting opportunity.

About Fundamento

Fundamento is a skills readiness platform for customer-facing teams.

Companies can integrate the platform with existing CRMs and other tools so employees can be trained in the flow of work. Bite-sized interventions that are accessible on demand and also reinforced periodically ensure that sales and CX teams are equipped to deliver high performance and improve priority business metrics, including win rates and customer retention.

High-growth companies like Zomato, Flipkart, and Paisabazaar use the platform to measure and develop critical skills and know-how for their customer-facing teams and measurably improve business outcomes. Fundamento is backed by leading investors in the industry, including Binny Bansal, Kunal Shah, Caesar Sengupta, Pankaj Chaddah, among others.

Join us to transform the future of work.

We are looking for an exceptional and seasoned Product Manager to join the founding team at Fundamento. You’ll work closely with a passionate team of engineers, designers, marketers, and sales managers to understand customer needs and define the experiences that set Fundamento’s clients up for success.

What the role entails 👉🏽

• Manage, align, and communicate the vision for Fundamento’s Skills Readiness platform to internal stakeholders at all levels of the business.
• Build, regularly manage, and execute product roadmap for the platform. 
• Work closely with and communicate clearly to engineering, design, and business to ensure the correct product trade-offs and decisions can be made.
• Work as a bridge between customers, business, marketing, design, and engineering. You are responsible for making a product and ensuring you can create ambassadors and advocates for the development and its vision among these key stakeholder categories. 
• Own sprint execution and lead scrum
• Always advocate for the customers - do what it takes to get customer feedback with or without the help of the sales team. Define and analyze key performance metrics to support and inform product decisions.
• Continuously evaluate product fit and process optimization, and ascertain technical dependencies.
• Approach your work with a global design mindset to ensure we’re considering the needs of all future customers, wherever they may be
• Demonstrate your team releases to internal and external stakeholders.

Location: Delhi 

Job-type: Full-time 

Desired candidate profile 👇🏽

• 3+ years experience in designing and delivering world-class software products in a Product Management role. 
• Prior experience working on a B2B SaaS product is a must. 
• Experience must include having been through the Product-Market-Fit journey of a product.
• Outstanding written and verbal communication skills
• Strong project management skills and ability to break down a big vision into actionable, bite-size milestones
• Ability to develop and execute a successful product roadmap.
• Experience with AI/ML is a plus. 
• Comfortable using/ reading through GraphQL/ postman documentation and a decent understanding of complex Postgres DBs. An understanding of SQL is good to have. 
• Self-motivated, innovative, and strong team player
• Agility and flexibility in adapting to a dynamic and hybrid work environment

Why us?

Fundamento’s dynamic work environment thrives on an entrepreneurial mindset. You don’t need to be a rockstar to come work with us. Instead, you should be willing to learn and hungry for outcomes. We’re a young start-up so comfort with ambiguity is always a big plus.

We grow when you grow.

Founders:

Ankit Durga (Co-founder & CEO) - Co-founded Leap Skills in 2013, before that he worked in various managerial roles across both - corporates and start-ups (Ernst and Young, Zomato, Happily Unmarried). He is an alumnus of Harvard’s Executive Program for Strategic Nonprofit Management and an INK Fellow.

Megha Aggarwal (Co-founder) - is an Oxford alumna & a Chevening Scholar from the London School of Economics. She is an ex-investment banker who comes with years of experience in financial strategy owing to her work at Morgan Stanley, New York.

Prominent Investors:

Binny Bansal (Founder, Flipkart), Kunal Shah (Founder, Cred), Caesar Sengupta (VP and GM, Payments and Next Billion Users initiative, Google), Amrish Rau (CEO, PineLabs) Mohit Joshi (President, Infosys; Non-Executive Director at Aviva), Elea Foundation

• Participate and collaborate with the users, business analyst, quality assurance/quality control analyst in the gathering of user requirements and specifications.
• Analyze technical and business requirements and translate these into basic and detailed technical design.
• Participate and conduct feasibility study, research and development, prototyping and proof of concept (PoC) in implementing new/existing systems, solutions and processes.
• Participate in the technical and project documentation such as but not limited to functional, system and technical design, requirements and specifications.
• Develop, customize, enhance, fix and maintain codes, applications and systems.
• Create test scenarios and data and conduct or participate in non-functional and functional testing (e.g., unit testing, system testing, integration testing, etc.).
• Document, analyze and report test results.
• Develop and review codes, programs and configurations to verify consistency and conformance with established programming and industry standards, guidelines, policies and practices.
• Conduct incident and problem analysis, data gathering, investigation and resolution of issues, and provide technical consultancy, assistance and support.
• Deliver the required systems/applications/solutions on time and based on agreed budget and specifications.
• Identify, assess and recommend opportunities for application and process improvement.
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Provide regular and effective progress updates to the project manager/team lead/supervisor/immediate manager.
• Actively participate in and lead the peer review and status meeting to communicate progress and escalate risks and roadblocks.
• Prepare training materials and provide assistance in conducting the training to users or other members of the team.
• Responsible for the information security by protecting confidential information from unauthorized access, ensuring the integrity of the information and information system, taking appropriate measures to manage security risks and following and complying with the laws, legislations and terms of contracts.
• Perform other duties as assigned, if necessary.

• Excellent communication and problem-solving skills,
• Strong analytical skills Ability to turn business requirements into technical concepts and code,
• Minimum 3 - 6 years experience in software development in general with 3 years in complex web applications using SAP UI5,
• Software architecture knowledge of enterprise applications is a must
• Experience with Web - Technologies (SAP UI5, HTML5, CSS3, JS, REST - WS) is a must
• Experience with SAP Mobile Platform as well as SAP Web IDE is a plus
• Knowledge and experience with user experience and design concepts is a plus

JD for NodeJS

Mandatory Skills - Nodejs, Javascript, Express.js, MongoDB, Data Structures, Algorithms. 

Please find the JD below:-

• Expertise in Node.js Web frameworks like Meteor, Express, and Kraken.JS
• Expertise in building highly scalable web services using Node.js, Create REST API with the help of Node middleware
• Deep understanding of REST and API design
• Experience designing APIs for consistency, simplicity, and extensibility.
• Expertise with JavaScript testing frameworks like Jasmine, Quit, Mocha, Sinnon and Chai. 
• Expertise with build tools like Web pack, gulp, and grunt.
• Integration of various application components
• Experience in various phases of Software Development Life Cycle (SDLC) such as requirements analysis, design, and implementation in an agile environment, etc.

About Us :-

Mobile programming LLC is a US based digital transformation company. We help enterprises transform ideas into innovative and intelligent solutions, governing the Internet of Things, Digital Commerce, Business Intelligence Analytics and Cloud Programming. Bring your challenges to us, we will give you the smartest solutions. From conceptualizing and engineering to advanced manufacturing, we help customers build and scale products fit for the global marketplace.

Mobile programming LLC has offices located in Los Angeles, San Jose, Glendale, San Diego, Phoenix, Plano, New York, Fort Lauderdale and Boston. Mobile programming is SAP Preferred Vendor, Apple Adjunct Partner, Google Empaneled Mobile Vendor and Microsoft Gold Certified Partner. 

Moreover We have our presence in India with 7 locations i.e Gurgaon, Mohali, Panchkula, Pune, Bangalore, Dehradun & Chennai.

For more information please visit to our website link below:-

https://www.mobileprogramming.com/">https://www.mobileprogramming.com

• Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
• Ability to empathize with and prioritize customer needs
• Demonstrates interpersonal skills with a diverse customer base
• Demonstrates conflict resolution, negotiation, and de-escalation skills
• Demonstrates ownership to resolve challenging customer issues, escalating when necessary
• Ability to determine customer needs and provide appropriate solutions
• Maintain regular and reliable attendance, including the daily schedule as assigned

Responsibilities

· Excellent knowledge of Core Java and Spring

· Candidate should have a working knowledge of web services

· Should have worked in the distributed agile model and continuous integration

· Should have knowledge of designing and implementation of REST Web services

· Strong experience with REST API and web services

· Should be efficient with Java J2EE and related technologies.

Essential Requirements

· Strong Core Java and spring.

· Strong RESTFUL web service experience

· Strong SQL (preferably Oracle), JQuery, HTML/CSS, Oracle Restful, SOAP web services

· B. Tech/M. Tech from Tier-1 colleges like IIT, NIT, VIT, BIT

Primary Skill: Java, spring & RESTFUL Web services,