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We are seeking an experienced Senior Systems Operations Engineer with 6+ years of experience in Application Production Support, Systems Operations, and Incident Management. The ideal candidate will be responsible for maintaining the stability, availability, and performance of production applications and infrastructure while ensuring adherence to ITIL processes and operational excellence.

The candidate should possess strong expertise in Linux/Unix administration, SQL/Oracle Database support, Production Issue Analysis, Incident & Change Management, and monitoring tools such as Splunk, Grafana, and AppDynamics. The role requires excellent troubleshooting skills, stakeholder communication, and the ability to lead critical incident resolution activities in a 16X7 production environment.

Key Responsibilities:

•           Provide advanced production support for critical business applications, ensuring high availability and performance.

•           Lead incident and change management processes, including root cause analysis and resolution of production issues.

•           Monitor application health using tools such as SPLUNK, Grafana, and AppDynamics.

•           Collaborate with development, infrastructure, and business teams to drive continuous improvement in system operations.

•           Maintain and optimize Linux/Unix environments and SQL/Oracle databases.

•           Document operational procedures, troubleshooting steps, and best practices.

Required Skills:

•           Strong experience with Linux/Unix system administration.

•           Advanced proficiency in SQL and Oracle database management.

•           Expertise in incident and change management within enterprise environments.

•           Proven ability to analyse and resolve production issues efficiently.

•           Hands-on experience with monitoring and alerting tools: SPLUNK, Grafana, AppDynamics.

•           Excellent communication and collaboration skills.

•           Experience with cloud platforms (AWS, Azure, GCP)

Desired Candidate Profile

•           6+ years of experience in Application Production Support and Systems Operations.

•           Proven experience managing mission-critical production environments.

•           Strong expertise in Linux/Unix, SQL, Oracle Database, and monitoring tools.

•           Demonstrated success in incident resolution, RCA preparation, and service improvement initiatives.

•           Ability to work effectively in a fast-paced 16x7 production support environment.

•           Exposure to AI tools and implementation as well

Job Title: Software Developer (7-10 Years Experience)

Job Summary: We are seeking an experienced Software Developer with 7-10 years of hands-on development expertise in designing, building, and maintaining enterprise level applications and scalable APIs. Key

Responsibilities:

• Design, develop, and maintain microservices based applications using the Spring framework.

• Build secure, scalable REST and SOAP web services.

• Implement API security protocols including OAuth, JWT, SSL/TLS, X.509 certificates, and SAML, mTLS.

• Develop and deploy applications by leveraging AWS services such as EC2, Lambda, API Gateway, SQS, S3, SNS.

• Work with Azure cloud services and OpenShift for deployment and orchestration.

• Integrate JMS/messaging systems and work with middleware technologies such as MQ.

• Utilize SQL and NoSQL databases, including MySQL, PostgreSQL, and DynamoDB.

• Work with Netflix Conductor or Zuul for orchestration and routing.

• Collaborate with cross functional teams to deliver robust solutions in an Agile setup.

Required Skills:

• Strong JAVA OOPS fundamentals.

• Strong proficiency in Spring Framework (Spring Boot, Spring Cloud, Spring Security).

• Solid experience in microservices architecture.

• Handson experience with AWS cloud and OpenShift ecosystem.

• Familiarity with Azure services.

• Strong understanding of API security mechanisms.

• Expertise in building RESTful APIs.

• Experience working with SQL/NoSQL databases.

• Should have worked on integration with AppDynamics or similar APM tools

• Strong analytical and problem-solving skills.

Good to have skills:

• SOAP web services and graphQL

• Experience with JMS, messaging middleware, and MQ.

Qualifications:

• Bachelor’s or Master's degree in computer science or related field.

• 7-10 years of experience in backend development or full Stack development roles. 

Job Description

What does a successful Senior DevOps Engineer do at Fiserv?

This role’s focus will be on contributing and enhancing our DevOps environment within Issuer Solution group, where our cross functional Scrum teams are delivering solutions built on cutting-edge mobile technology and products. You will be expected to support across the wider business unit, leading DevOps practices and initiatives.

What will you do:

• Build, manage, and deploy CI/CD pipelines.

• DevOps Engineer - Helm Chart, Rundesk, Openshift

• Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline.

• Implementing various development, testing, automation tools, and IT infrastructure

• Optimize and automate release/development cycles and processes.

• Be part of and help promote our DevOps culture.

• Identify and implement continuous improvements to the development practice

What you must have:

• 3+ years of experience in devops with hands-on experience in the following:

- Writing automation scripts for deployments and housekeeping using shell scripts (bash) and ansible playbooks

- Building docker images and running/managing docker instances

- Building Jenkins pipelines using groovy scripts

- Working knowledge on kubernetes including application deployments, managing application configurations and persistence volumes

• Has good understanding on infrastructure as code

• Ability to write and update documentation

• Demonstrate a logical, process orientated approach to problems and troubleshooting

• Ability to collaborate with multi development teams

What you are preferred to have:

• 8+ years of development experience

• Jenkins administration experience

• Hands-on experience in building and deploying helm charts

Process Skills:

• Should have worked in Agile Project

Behavioral Skills :

• Good Communication skills

Skills

PRIMARY COMPETENCY : Cloud Infra PRIMARY SKILL : DevOps PRIMARY SKILL PERCENTAGE : 100

RedHat OpenShift (L2/L3 Expetise)

1. Setup OpenShift Ingress Controller (And Deploy Multiple Ingress) 

2. Setup OpenShift Image Registry

3. Very good knowledge of OpenShift Management Console to help the application teams to manage their pods and troubleshooting.

4. Expertise in deployment of artifacts to OpenShift cluster and configure customized scaling capabilities

5. Knowledge of Logging of PODS in OpenShift Cluster for troubleshooting.

2. Architect:

- Suggestions on architecture setup

- Validate architecture and let us know pros and cons and feasibility.

- Managing of Multi Location Sharded Architecture

- Multi Region Sharding setup

3. Application DBA:

- Validate and help with Sharding decisions at collection level

- Providing deep analysis on performance by looking at execution plans

- Index Suggestions

- Archival Suggestions and Options

4. Collaboration

Ability to plan and delegate work by providing specific instructions.