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- Defining, communicating, and owning the product plan from conception to launch.
- Need to have a rare combination of a strong business and a technical background.
- Understanding end to end operations and drive efficiencies through product or process to reduce turnaround times.
- Define the product strategy and roadmap by aligning with existing offerings.
- Create MRDs and PRDs with prioritized features and corresponding justification.
- Should have knowledge of the competition's business and processes.
- Work closely with the technical team to build the right product by clarifying their queries.
- Run beta and pilot programs with early-stage Products and Samples.
- Should have product ownership and plan product development cycles.
- Prior experience of SDLC and Release management is a must.
- Ability to provide guidance on Supply Chain Collaboration by integrating ERP and third-party applications.
- Proactively filling communication gaps amongst all team members - Good communication solves half the problem.
Expected Skills & Competencies:
B.E. / B. Tech / Bachelor in Design / MBA from Tier 1 Institute
Minimum of 2 years experience as a Product Manager
Minimum of 2 years of experience in supply chain domain
Demonstrated success defining and launching excellent products
Proven ability to influence cross-functional teams without formal authority
Excellent written and verbal communication skills.
As a prerequisite - Share at least one sample of an effective document (MRD|BRD|PRD) delivered in the past.
PluginLive Technologies- a recruitment tech company is hiring for First Source
About the organization:
Established in 2001, Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company, is a specialized BPM partner with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. We provide transformational solutions and services to clients in healthcare, banking and financial services, communications, media, technology, and other diverse industries.
One thing drives every Firstsourcer – making it happen for our clients and solving their biggest challenges. With a team of 27,940+ Firstsourcers, we are a trusted growth partner for over 150 leading global brands, including several Fortune 500 and FTSE 100 companies and present in the US, the UK, Mexico, India, Australia, South Africa and Philippines.
Role Name- Customer Service Trainee
Type- Apprenticeship
Qualification & Background: Graduate (Fresher/BPO Experienced)
Location: Bengaluru, Mumbai and Chennai
Stipend
Chennai- 13k (Backend role- DATA)
Bangalore- 18k (Voice and Email Chat role)
Mumbai- 18k (Voice and Email Chat role)
Pls note- there would be no deductions as the candidates would be hired as Apprentice for 12 months.
Work Type- Rotational Shifts
Pls note- Cab services will be provided to all the employees working during night shifts.
Position Requirements
- Basic knowledge of using MS office basic applications like Word, PowerPoint, Excel, Notes, etc.
Essential Skills:
- Willingness to work in rotating shifts (including night shifts)- 5 days a week.
- Communicate effectively, both orally and in writing.
- Flexibility to meet business requirements and fluctuating workload
- Organize, prioritize, and schedule work assignments.
- Hardworking and Smart working attitude with openness to feedback
- Have acceptable typing speed of at least 20 WPM/90% Accuracy
Roles & Responsibilities
This role responds to customer queries and provide resolution, support and assistance to the customers pertaining to various products and services provided by our client through a blend/either of voice, email, web chat or backend documentation responses by delivering excellent customer service. Their goal is to educate and assist customers to make it as easy and as desirable as possible to do business.
- Deliver excellent customer service within shifts assigned including prompt resolution of customer related issues, complaints, enquiries or challenges.
- Should be abreast of all the key process related updates, SLAs, individual performance eventually contributing to team Performance.
- Grasp, comprehend & clear the training period with relevant tollgate scores.
- Attend all team briefing/meetings/coaching on a timely basis.
- Be knowledgeable of regular process changes provided.
- Seek guidance from Team leader/management and escalating when necessary or genuine needs arise.
- Maintain regular, reliable performance and attendance, including the daily schedule as assigned.
- Adhere to Company Code of Conduct & policies laid by the HR
- Handle inbound or outbound calls, chats, emails or data from customers (depending on process assigned)
- Connecting with customers, understand and empathize with their issues to provide the best suitable resolution at first contact where possible.
- On occasions, you may have to deliver what is seen as not-so-positive news, however make sure that a customer Understands the reasoning behind decisions that are made.
- Act as a team player and coordinate work respectfully with fellow members in co-ordination.
- Update relevant information accurately into the client’s systems and give constructive feedback to enhance systems and improve overall customer experience.
- Demonstrate a “can do” & “open-to-feedback” attitude, to develop a great working culture to help us achieve the best results.
- Work towards targets set, manage own time and prioritize tasks to meet through expected work discipline as a professional.
- Work closely with team leader by implementing the coaching aspects discussed for self and career development.
Job Description:
- 3+ years of experience in Functional testing with good foundation in technical expertise
- Experience in Capital Markets/Investment Banking domain is MUST
- Exposure to API testing tools like SoapUI and Postman
- Well versed with SQL
- Hands on experience in debugging issues using Unix commands
- Basic understanding of XML and JSON structures
- Knowledge of FitNesse is good to have
Location:
Pune/Mumbai
About Wissen Technology:
· The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
· Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
· Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
· Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
· Globally present with offices US, India, UK, Australia, Mexico, and Canada.
· We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
· Wissen Technology has been certified as a Great Place to Work®.
· Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
· Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
· We have served clients across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.
Website : www.wissen.com
HTML/CSS
Javascript
PHP
React.js
NodeJS (Node.js)Javascript
BootstrapThe developer must have, in-depth knowledge of SDLC lifecycle and should have good command on Javascript. Experience of working on bootstrap framework and node.js will be a big plus.
React NativeReact.jsWe are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.
Responsibilities
- Build pixel-perfect, buttery smooth UIs across both mobile platforms.
- Leverage native APIs for deep integrations with both platforms.
- Diagnose and fix bugs and performance bottlenecks for performance that feels native.
- Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
- Maintain code and write automated tests to ensure the product is of the highest quality.
- Transition existing React web apps to React Native.
1. We are looking for designers having good creativity and communication, who are passionate about delivering a well-designed, scalable, intuitive user interface.
2. Motivated to learn things through sharing and experimentation that will help them and the company become better at creating solutions.
3. Promotes humble behavior and maintains curiosity in learning new things to take on new challenges.
4. Developing user experience for web apps/mobile apps (iOS/Android).
5. A deep understanding of current technologies and design trends, and the desire to innovate using digital platforms.
6. Screen design of new websites or mobile applications using design tools like Photoshop, Illustrator, XD etc.
7. Wireframe and UI prototyping.
8. Capability to communicate with clients, provide insight into UX decisions and collaborate with the project team.
9. Coordinate with engineering teams to develop great user experiences and ensure designs are optimized and implemented effectively.
Desired Skills :
1. Having good team spirit and strong communication skills to collaborate with various stakeholders.
2. Creative, resourceful, detail-oriented, highly organized, hands-on.
3. Bring original ideas and fresh approaches to each project.
Python
Machine Learning (ML)PHPFreightCrate Technologies is a Logistics Technology company that- aims to transform international shipping through innovative and cost-effective tech solutions that can mutually benefit exporters, importers and logistics service providers.
Our web-platform, FreightCrate offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations.
We have had more than 50 media coverages including Entrepreneur, LoadStar UK, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines.
Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses.
FOUNDERS:
Samir Lambay is the Co-Founder and CEO with an MSc in Shipping, Trade and Finance from Cass Business School, London, UK with Distinction.
Samir has worked in the shipping and logistics industry across both family businesses and multinational companies. His most recent job was at- DB Schenker Logistics- (Part of Deutsche Bahn Group - Fortune 200) where he was the youngest Vertical Manager globally and won two awards including Vertical Manager of the year and a Global Award.
Ruchi Dogra is a Co-Founder & Director and is in charge of sales and marketing. She has worked for over 15 years across the top 3 logistics/supply chain companies globally. She set-up the hotel, wines and beverages vertical at- Kuehne & Nagel- and- DB Schenker. Her latest assignment was at- DHL Global Forwarding- where she worked as a Vertical Manager for Engineering and Manufacturing; handling top Indian and multinational accounts including several Fortune 100 companies. She brings with her an extensive knowledge in strategy, sales, operations and customer service.
Title:
CTO
Description
The CTO role is to ensure the successful execution of the company’s business services via the web application. This requires envisioning the company’s service offerings as a web-based business, leading implementation of web applications, and planning for risk and growth.
.
Compensation:
As this is a new business the compensation is negotiable and we will make an offer depending on the experience of the candidate which will include a salary and ESOP package.
Responsibilities:
In partnership with the company’s founders, identify opportunities and risks for delivering the company’s services as a web-based business, including identification of competitive services, opportunities for innovation, and assessment of marketplace obstacles and technical hurdles to the business success. As our Product is already developed we expect the CTO to work with product development to implement new product features, apply new technologies and set up the engineering and development team to maintain, update and improve the web-application. Some specific responsibilities are listed below:
Strategy, planning, and design:
• Take end-to-end ownership of the product, identify technology requirements, define the future product vision, create preliminary design concepts for add-on modules and shape overall technology and product roadmap by collaborating with the founders, business development, and marketing team.
• Ensure user oriented design is the primary approach to product development across multiple screens, based on user behaviour data and direct customer feedback.
Implementation and deployment:
• Manage Product Release, QA cycles, feature implementation and on time delivery through in-house team and vendors.
• Collaborate with team and customers to define use cases.
• Creation of wireframes/prototypes, site maps and user-flows for web and mobile platforms.
Operational management :
• Support marketing by implementing technical requirements for SEO/product analytics.
• Establish and supervise a quality assurance process, including integration & system testing.
• Rigorously monitor key performance metrics and coordinate with various teams to take corrective actions if needed.
• Establish and forecast ROI of features and succinctly articulate competitive advantage.
• Set-up data collection and analysis system in collaboration with CEO to track key performance.
metrics.
Skill Sets:
• PHP/Python
• AWS & Cloud-computing
• Mysql/MongoDB/CouchDB
• Memcache/Redis
• Frontend technologies HTML, CSS, JS, Angular, ReactJS
• Frameworks like CodeIgnitor/CakePHP/Symphony, Flask/Django
• DevOps
• ELK
• Tools like Datadog, NewRelic, etc
• Shell-scripting
• Setting & managing dev/beta/prod environments
• tools like Jenkins, Chef, Puppet, Ansible, etc.
• Experience with MEAN stack will be an advantage
• Knowledge of Solr/Elastic search will be an advantage
Strong fundamentals in computer science/engineering and algorithm design.
Practical knowledge of computer software algorithms in machine/deep learning, NLP, Computer Vision etc.
Personal Requirements:
• Min of 7+ years of Hands on experience in Web app development, payment gateways implementation, architecture design, product management, databases and UI/UX in consumer facing applications.
• Experience on projects involving engineering and algorithmic functions, machine learning, deep learning and artificial intelligence is very advantageous.
• Creative self-starter who is comfortable with both taking initiative and working in teams.
• Previous experience working on logistics technology products is advantageous but not mandatory.
• Strong communication skills.
• Willingness to learn and utilize emerging technologies.
• Sincere passion to use disruptive technologies that can be globally significant.
PHPPython
Ruby on Rails (ROR)NodeJS (Node.js)JavascriptPHP
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