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- Bachelor's degree in finance or related field.
- 2+ years of experience in mortgage processing.
- Excellent mathematical and statistical aptitude.
- Analytical mindset.
- Good written and verbal communication.
- Good organizational skills.
- Exceptional interpersonal skills.
- Attention to detail.
at Flatworld Solutions
Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
at Sigma Infosolutions
- For this position please look for someone who comes with 10+ years of total IT experience
- 3+ years of experience in Financial domain
- 3+ years of Lendingexperience (Someone who has worked on Lending products or Lending companies or Lending Processes) and financial experience.
- This is 50% hands on 50% managerial position with experience in Automation or development.
- He should be Technical PM