customer service representative

🚀 Job Opportunity: Sales & Operations Executive 📢

We are looking for a proactive Sales & Operations Executive to drive business growth through sales, vendor management, inventory control, event coordination, and school partnerships. If you have strong negotiation skills, sales expertise, and experience handling tenders and logistics.💼

🔹 Key Responsibilities:

🔸 Sales & Business Development:

• Identify & engage potential clients (schools & educational institutions) 🎯
• Develop and implement sales strategies to boost revenue 📈
• Maintain strong client relationships & ensure repeat business 🤝
• Follow up on leads & close deals 💰
• Perform cold calling to generate leads 📞

🔸 Vendor & Procurement Management:

• Source, negotiate, and manage vendors for book printing & procurement 📚
• Ensure cost-effective purchasing with quality & timely delivery⏳✅

🔸 Event & Fair Sales Management:

• Plan & execute book fairs, exhibitions, and educational events 🎪
• Oversee stall setup, visitor engagement, and sales operations🏷️
• Manage event logistics & promotional materials 📦

🔸 School & Field Sales Visits:

• Conduct school visits to build partnerships & promote offerings 🏫
• Present & demonstrate Bynaric Systems' products to educators 👩‍🏫

🔸 Inventory & Logistics Coordination:

• Maintain accurate inventory records 📊
• Coordinate logistics for timely deliveries 🚚

📊 Key Performance Indicators (KPIs):

✅ Sales Growth: Achieve revenue targets

✅ Client Acquisition: Increase school partnerships

✅ Event Success: Sales impact from fairs & exhibitions

✅ Tender Wins: Secure contracts

✅ Inventory Accuracy: Efficient stock management

✅ Customer Satisfaction: Positive client feedback

✅ Operational Efficiency: Timely execution of tasks

✨ Key Competencies Required:

✔️ Strong sales & negotiation skills

✔️ Excellent communication & relationship-building abilities

✔️ Event planning expertise

✔️ Inventory & logistics management knowledge

✔️ Understanding of tendering processes

✔️ Problem-solving mindset & adaptability for fieldwork

🌐 Company Websites:

Bynaric Systems: www.bynaric.com

SapienKid: www.sapienkid.com

📩 How to Apply:

Interested candidates can apply by sending their updated resumes to hr@bynaric(dot)in with the subject line: Sales & Operations Executive

Join us & be part of an exciting journey! 🌟

• Ensuring timely bill submission to assigned client by direct visit/help of subordinate
• Customer rate master updating in the system (Zero Deviation)
• Understanding of E-Invoicing and process
• GST Reconciliation wherever required
• Controlling over 60+, 90+, and 180+ days outstanding
• Timely posting of payment and debtors ledger
• Maintaining the assigned customer base
• Age debit/ credit note analysis and timely sharing the outcome with management, along with corrective action plan
• Visiting the customer and branch coordination

Desired Candidate Profile

• Basic understanding of accounts, Credit Control, Billing, Collection, Credit/ Debit Note, Age Debt and DSO analysis, major customer bill submission/ issue resolution/ payment follow up, customer ledger eeconciliation, Contract Commercial Management /Customer rate master Update/GST
• Good communication and negotiation skills
• Good in coordination    

Primary responsibilities:

• Architect, Design and Build high performance Search systems for personalization, optimization, and targeting
• Designing systems with Solr, Akka, Cassandra, Kafka
• Algorithmic development with primary focus Machine Learning
• Working with rapid and innovative development methodologies like: Kanban, Continuous Integration and Daily deployments
• Participation in design and code reviews and recommend improvements
• Unit testing with JUnit, Performance testing and tuning
• Coordination with internal and external teams
• Mentoring junior engineers
• Participate in Product roadmap and Prioritization discussions and decisions
• Evangelize the solution with Professional services and Customer Success teams

Minimum requirements:

• Tech/M.Tech in computer Engineering or related fields or MCA
• At least 10-14 years of software development experience
• Expert in Java, Scala or any other object oriented language
• Proficient in SQL concepts (HiveQL or Postgres a plus)
• Additional language skills for scripting and rapid application development

Desired skills and experience:

• Working with large data sets in the PBs
• Familiarity with UNIX (systems skills a plus)
• Working experience in Solr, Cassandra, and Kafka
• Working in a distributed environment and has dealt with challenges around scaling and performance
• Working with distributed teams across multiple locations

Type: Individual contributor with good hands on proficiency. 

Must have

• Strong proficiency in at least one of  Java, Ruby, Python
• Exposure to databases: any of  PostgreSQL, MySQL, Apache Cassandra
• Any NoSQL database experience is a plus
• Exposure to AWS cloud infrastructure: EC2 or S3 
• Proficiency with Git
• MUST: Using REST to make API calls. 

Great to have: 

• Experience working with one or more middleware, enterprise bus, queueing frameworks
• Any of Memcached/Redis, Apache Kafka / RabbitMQ / PubSub+ / AmazonMQ

Soft skills:

• Appreciation for clean and well documented code

What will you do at Tradyl:

(Examples for illustration only)

• Build a shipping service module that is called by our website to query shipping rates from India to a destination country. Configure this to so that an Ops person can update shipping costs as and when they change. Own deployment and monitoring of this service. 
• Use Zapier to build a workflow to export a MixPanel report into a Google sheet every day.
• Change our supplier portal (built on bubble.io) to make an API call to our customer facing site, whenever a supplier modifies his profile.
• Write an alert mechanism that identifies catalogues with insufficient information and makes them non discoverable, which can run every day.
• Work with Business Team to design a workflow for product inwarding using Airtable. Write a small app within Airtable so that whenever a product is updated as “shipped” in airtable, it updates the customer facing website.
• Use an open source dashboarding framework to create a quick dashboard to track important business events. 

This is an opportunity to be part of an exciting, new-age startup working on an AI platform to gather consumer insights. You’d be part of the business team, driving demand generation using content marketing, published on all digital properties.

Experience matters. The ‘must-haves’ are.

• A minimum of 3 years of experience in running content marketing programs, especially for SaaS, martech, technology brands
• Experience in running a complete marketing program – organizing webinars, scouting for event opportunities, etc.
• Experience in writing across genres – social, newsletters, blogs etc.
• Experience for writing for the Western audience (native English speaking geographies such as USA and the UK)

The specific skills sought are as follows.

• Ability to articulate technology in a way that a non-techie could understand.
• Ability to write in both informal and formal tones – use of colloquial English for informal and assuming a formal tone when authoring a thought leadership article, case studies, and whitepapers.
• Ability to improvise – use the same content to spin out content for social media publishing.
• Ability to think through topics that might be of interest to our very professionally accomplished TG – quite different than what you’d write for a consumer-facing brand.