customer service representative

Exp: 5-10 Years

CTC: up to 20 LPA

Location: Bangalore

Requirements :-

• Minimum of 5 years of SEO experience, with a strong focus on technical SEO.
• In-depth knowledge of the news industry, with the ability to interpret market changes and adapt strategies accordingly.
• Proven ability to communicate effectively with both technical and non-technical stakeholders, balancing SEO impact with user experience and audience growth.
• Experience utilizing top industry SEO tools, including Google Search Console, Screaming Frog, Botify, and Ahrefs.
• Strong understanding of Schema.org, HTML, CSS, JavaScript, HTTP status codes, and web standards.

Company: Optimum Solutions

About the company: Optimum solutions is a leader in a sheet metal industry, provides sheet metal solutions to sheet metal fabricators with a proven track record of reliable product delivery. Starting from tools through software, machines, we are one stop shop for all your technology needs.

Role Overview:

• Creating and managing database schemas that represent and support business processes, Hands-on experience in any SQL queries and Database server wrt managing deployment.
• Implementing automated testing platforms, unit tests, and CICD Pipeline
• Proficient understanding of code versioning tools, such as GitHub, Bitbucket, ADO
• Understanding of container platform, such as Docker

Job Description

• We are looking for a good Python Developer with Knowledge of Machine learning and deep learning framework.
• Your primary focus will be working the Product and Usecase delivery team to do various prompting for different Gen-AI use cases
• You will be responsible for prompting and building use case Pipelines
• Perform the Evaluation of all the Gen-AI features and Usecase pipeline

Position: AI ML Engineer

Location: Chennai (Preference) and Bangalore

Minimum Qualification:  Bachelor's degree in computer science, Software Engineering, Data Science, or a related field.

Experience:  4-6 years

CTC: 16.5 - 17 LPA

Employment Type:  Full Time

Key Responsibilities:

• Take care of entire prompt life cycle like prompt design, prompt template creation, prompt tuning/optimization for various Gen-AI base models
• Design and develop prompts suiting project needs
• Lead and manage team of prompt engineers
• Stakeholder management across business and domains as required for the projects
• Evaluating base models and benchmarking performance
• Implement prompt gaurdrails to prevent attacks like prompt injection, jail braking and prompt leaking
•  Develop, deploy and maintain auto prompt solutions
• Design and implement minimum design standards for every use case involving prompt engineering

Skills and Qualifications

• Strong proficiency with Python, DJANGO framework and REGEX
• Good understanding of Machine learning framework Pytorch and Tensorflow
• Knowledge of Generative AI and RAG Pipeline
• Good in microservice design pattern and developing scalable application.
• Ability to build and consume REST API
• Fine tune and perform code optimization for better performance.
• Strong understanding on OOP and design thinking
• Understanding the nature of asynchronous programming and its quirks and workarounds
• Good understanding of server-side templating languages
• Understanding accessibility and security compliance, user authentication and authorization between multiple systems, servers, and environments
• Integration of APIs, multiple data sources and databases into one system
• Good knowledge in API Gateways and proxies, such as WSO2, KONG, nginx, Apache HTTP Server.
• Understanding fundamental design principles behind a scalable and distributed application
• Good working knowledge on Microservices architecture, behaviour, dependencies, scalability etc.
• Experience in deploying on Cloud platform like Azure or AWS
• Familiar and working experience with DevOps tools like Azure DEVOPS, Ansible, Jenkins, Terraform

Head of Marketing


Location : Gurgaon

Head of Marketing responsibilities include:
• Crafting strategies for all Marketing teams, including Digital, Advertising,
Communications and Creative
• Preparing and managing monthly, quarterly and annual budgets for the Marketing
department
• Setting, monitoring and reporting on team goals


Job brief
• We are looking for a Head of Marketing who’ll lead all our marketing activities from
social media and digital campaigns to advertising and creative projects.
• Head of Marketing responsibilities include developing plans to help establish our brand,
allocating resources to different projects and setting short-term and long-term department
goals. If you’re a skilled Marketing strategist, able to inspire your team members, we’d
like to meet you.
• Ultimately, you will run our Marketing department in ways that promote higher
profitability and competitiveness.

Work Description:
• Craft strategies for all Marketing teams, including Digital, Advertising, Communications
and Creative
• Prepare and manage monthly, quarterly and annual budgets for the Marketing department
• Set, monitor and report on team goals
• Design branding, positioning and pricing strategies
• Ensure our brand message is strong and consistent across all channels and marketing
efforts (like events, email campaigns, web pages and promotional material)
• Analyze consumer behavior and determine customer personas
• Identify opportunities to reach new market segments and expand market share
• Craft quarterly and annual hiring plans
• Monitor competition (acquisitions, pricing changes and new products and features)
• Coordinate sales and marketing efforts to boost brand awareness
• Participate in the quarterly and annual planning of company objectives

• Has led engineering teams before with full-stack developers preferably and can contribute to building the team as per requirement
• Lead the team to plan, deign and build solutions
• Work closely with the founders to decide the direction of the product
• Have experience redefining the MSME sector
• Have worked on digitizing the supply side of the organization
• Have an experience of 6-8 years in the industry
• Preferable SaaS experience with a B2B set up

About the job

Whirldata Inc. is an AI/Data Sciences/App Dev company established in 2017 to provide management and technology consulting services to small and medium enterprises across the globe. We are headquartered in California and our team works out of Chennai. The specific focus is on

1. Helping clients identify areas where Data Sciences and AI-based approaches can increase revenues, decrease costs or enhance customer engagement experience
2. Help clients translate business needs into process flows for exploratory and cutting-edge applications
3. Provide appropriate and targeted solutions that can achieve the planned objective

Whirldatas management team consists of individuals with a combined 45+ years of management and technology consulting experience, spanning multiple verticals such as finance, energy, retail, manufacturing and supply chain/logistics. Please look up our website and go through the blogs/videos/articles to find out more about us.

Working Philosophy

Whirldata works on the principle that, larger business goals come first and any technology-intensive solutions need to support necessary business goals. Hence all engagements start as a management consulting exercise and solution building follows after a thorough understanding of business needs.At Whirldata, we put our minds together, mix technology, art & math to deliver a viable, scalable and affordable business solution. We are passionate about what we do because we know that our work has the power to improve businesses. You can join our team working at the forefront of new technology, solving the challenges that impact both the front-end and back-end architectures, and ultimately, delivering amazing global user experiences.

Who we are looking for:

Full Stack Engineer (Position based in Chennai)

The following criteria are mandatory requirements and we strongly encourage that you apply only if you meet all these criteria:

1. Minimum 3 years of work experience

2. Proven capability to understand clients business needs

3. At least one demonstrable stint of architecting a database from scratch

4. Multiple programming language capabilities a must. In-depth knowledge of at least one programming language

5. Willingness to wear multiple hats depending on our business needs will be a priority

6. At least 2 years of hands-on experience in front-end development

7. Knowledge of current tools, platforms and languages an absolute must

8. Hands-on experience in cloud technologies and project management capabilities will be considered favourably

What do you get in return

• AI, Data Sciences and App dev require individuals who are both business and tech-savvy. We will turn you into one and make you a rockstar!
• You will get to work in an environment where your effort helps the customer and you will get to see it
• We will provide on-the-job training that will make you a doer and not a talker on data sciences, AI and app dev
• Opportunities to shine and pave your own way forward. We are good at identifying your talents and providing a platform where you will get immense satisfaction from demonstrating the same.
• Of course - we will pay you well too!

If you are interested - please apply with a small note with your thoughts on why you find this opportunity exciting and why you are willing to consider a move.

• We are hiring a MEAN/ MERN/ Fullstack Developer for Dehradun location with Ftechiz Solutions.

  
  

• In depth knowledge of NodeJS, ExpressJS/ Mongo DB, Angular Js

• Experience creating front end applications using HTML5, Angular, LESS/SASS.

• Hands on experience with JavaScript Development on both client and server-side.
• Ability to work both independently and in collaborative teams to communicate design and build ideas effectively.
• Able to handle multiple projects and competing deadlines.
• Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation.
• Excellent communication and Client interaction.

MUST have skills (not just a class room training experience please) –

1. Hands on experience on Postman/ SOAP UI/ REST ASSURED/JUnit framework for API testing
2. Hands on experience on GIT, JIRA, Jenkins
3. Good Understanding of REST API types (GET, PUT, POST, DELETE) an it’s working
4. Good understanding of HTTP, JSON protocol and syntax
5. Good understanding of Message Schema, RAML, Message Request-Response mechanism
6. Working experience in Agile methodology.
7. Strong written and verbal communication skills (English).
8. The candidate should be good with communication as he/she will be interacting with global teams very often.

GOOD to have –

1. Understanding of STUB/Service virtualization
2. Understanding of any API testing tools like –Rest Client, Anypoint etc.
3. Been able to understand Retail Banking functions/requirements.

Key Activities

• Primary responsibility for test automation within Agile delivery streams
• Experience with building test automation frameworks and Continued Integration
  • Some amount of manual exploratory testing
  • Test preparation, test design, execution and reporting
  • Defect management lifecycle exposure (using Jira) from defect reporting to tracking to closure
  • Writing test plans and test completion reports
  • Active in Agile meetings when required for planning, retrospectives

VP engineering would be leading the technology (engineering) team of 25 (and counting) to build a world-class SAAS product that is serving 7000+ businesses (or 50,000 users) across the globe. The person would be responsible to oversee the product development and technology research ensuring scalability and effectiveness. The core role would involve leading development, managing team & processes leading to effective technology products as an outcome.

The person would be responsible for leading the product development to scale to a million businesses over the next ten years or 25K businesses in the next 3 years. The person should be able to build a team & process accordingly to ensure a smooth growth path for the product and company. The mission would be to build fully horizontal architecture & micro services with robust security.

• Leading the technology development by learning and researching the best upcoming technology. Analyzing current technology gaps in the system and evangelizing for better state of art technology development.

• Evaluating technology architecture, gaps, and improvisation requirements. Building new architectures for further product development along with elaborated documentations.

• Leading the team of software engineers to guide them with the best technology and process practices. Coaching and motivating the team to ensure enhanced performance across teams. 

• Engaging with Product teams to shape the product roadmap. Working with the tech support team to analyze open issues and bugs and ensure an efficient process for fixing the same.

• Building processes for product development, security audits, new recruitment, technology research, technical documentation, etc. 

• Planning, budgeting and forecasting
• Developing a framework and providing guidance on planning, budgeting and forecasting to various functions and businesses and ensuring adherence to corporate guidelines
• Performing financial reporting, ad-hoc business analyses and financial modelling
• Presenting recommendations to category leadership on strategic decisions and planned future initiatives
• Providing controllership to the business and building processes that augments transparency and improves controls
• Validating scenario analysis/simulations/ ‘what if’ analysis prepared by Functional Heads/ SBU Heads
• Historical trend analysis of capital and operating expenditures for budget creation and decision support
• Consolidating and monitoring annual budgets and forecasts received from various functions and SBU Heads
• Facilitating financial reviews with business group and working with category leader to ensure effective finance and cost management
• Managing financial planning and analysis, forecasting product lines using the key input levers to the business– pricing, selection and convenience
• Facilitating weekly/ monthly/ quarterly reviews (MBR, QBR) with data analysis and follow through with category leader on actionable items for improving business metrics over a period of time
• Providing commentary for budget vs. actual result variations

What you need to have:

• Qualified CA/ICWA with 3+ years of post-qualification experience
• In-depth knowledge of costing, reconciliation, planning, budgeting and forecasting
• Experience developing financial reports and metrics