customer service representative

Required Skills: Business Development & Supply Sourcing, Negotiation & Commercial Acumen, P&L Ownership & Decision Making, Stakeholder & Relationship Management, Execution, Communication & Analytical Skills

Criteria:

• Required 3 to 6 years of experience in Business Development, Supply, Vendor Management, or Regional Operations roles.
• Proven experience owning regional / route-level P&L, including revenue, cost, and margin decisions
• Strong experience in vendor sourcing and negotiations, preferably with transport, logistics, fleet, or bus operators
• Demonstrated ability to identify new business opportunities, conduct market research, and onboard supply partners
• Strong commercial negotiation skills with experience handling contracts, pricing, and risk mitigation
• Excellent stakeholder management skills — ability to act as a single point of contact between internal teams and external partners
• Ability to work closely with Operations, Demand, and Customer Support teams to drive execution and service quality
• Strong decision-making capability with experience taking day / week / month-level P&L decisions
• Proficiency in Excel for analysis, reporting, and performance tracking (mandatory)
• Language proficiency mandatory: Marathi, Hindi, and English
• Willingness and ability to travel frequently within Mumbai and intercity as per business needs
• High ownership mindset with a quality-first, execution-driven approach

Description 

Overview:

The role requires you to take care of Supply and own a region and route specific P&L. You will be the person concerned and responsible for the overall performance of the project assigned. This is an individual role and asks of you to collaborate with multiple teams and drive exponential revenue growth and margins. This role requires within the city travel and frequent intercity travel.

What you will do:

● Identify new business opportunities in your region specific to Bus operations

● Research the market, Identify leads, find good quality buses and bus operators from the Bus industry

● Negotiate commercials and contractual terms to drive savings and reduce overall risk on new business

● Collaborate with internal Operations and Demand team for smooth functioning and delivering best quality

● Manage business relationships and be the POC between key internal stakeholders and external suppliers and share end-user feedback

● Drive growth through proper planning and seamless execution with the help of Operations, Demand, and Customer support

● Take Key business decisions related to P&L on day, week, and month level What we are looking for:

● Must have a strong organization & communication skill as well as attention to detail

● Strong Negotiations skills and understanding of business

● Excellent oral, written communication, and people skills

● Quality first mindset – be whatever it takes attitude to get the best quality

● Open to travel within the city and other cities for business purposes

● Works well in high-paced cross-functional environment and someone who is Organized, detail-oriented, and thorough

● Must be proficient in Excel

● Must be proficient in Marathi, Hindi, and English

● Experience required 3-6 years

Role: Account Manager

Job Overview:

You will be working on managing accounts in the US or Europe. You will market an AI-based product and service to CXOs in Private Equity firms, Investment Banks, and Fortune 500 corporations. You will experience working with some of the sharpest minds in the Industrial and TMT sectors focused on Strategy and M& A.

Your focus will be:

• Source sales opportunities through outreach campaigns, social media, and inbound lead management
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executive for further development and closure
• Achieve quarterly quotas for sales meetings and help sales leader/ executive achieve respective sales targets
• Research accounts, identify key players, and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Perform effective online demos to prospects (for cognitive applications)

Preferred Experience:

• Must have at least 4+ years of RELEVANT experience in Sales/Inside/Sales/Solution
• Selling/Account management/Business development in a closing/quota-bearing role.
• Willing to overlap with timings in the US and UK

Primary Responsibilities:

• Managing existing clients
• Building a database of relevant clients
• Qualifying accounts
• Identifying contacts
• Outreach, follow-up, and set-up meetings
• Content creation
• Review with sales partners on a weekly basis
• Industry and market research, to stay abreast of trends and help pitch/ position services

Required Skills & Personal Attributes:

• Excellent business writing and verbal communication skills including presentation skills.
• Detail-oriented with high standards for written and visual presentation of information. Excellent research, analytical, and numerical skills. Logical thought process to think through a problem and develop solutions.
• Ability to develop and articulate strategic recommendations based on rigorous data analysis.
• High degree of proficiency in MS Office Suite (PowerPoint, Word, Excel, etc. )
• Strong interpersonal skills: the ability to work with teams in a timeline driven high-pressure environment (typical of consulting firms); self-driven with a high level of motivation and energy; a strong can do' attitude; ability and willingness to work in a small and fast-growing set-up; ability to pro-actively identify ways to contribute to the firm's goals & mission; international experience; professional appearance as well as the manner of speaking.

Educational Background:

Bachelor's degree (Engineering/ Commerce/ Economics) from a top-tier university (such as IITs, NITs, DU, etc. ); And an MBA from a reputed institution in India / abroad

Prepare Agreement of Sale & Sale Deed

Follow up with the customers for Payments, Registrations

Coordination with Banker for Loan Process

Update Customer Database

Should resolve Customer queries by coordinating with the Civil Team

Should take updates from the Projects Team regarding their flats and update customers

Should prepare MIS Reports

End to End Process from the purchase of the flat till handover process

Experience : 4 - 8 Years

Primary Skills

• BE/BTech/MTech with 1 year of experience in .NET Framework like C#.Net and ASP.Net
• Atleast 1 year of experience on Web Application development with ADO.Net, HTML, CSS, JavaScript/Jquery
• Good experience in Writing Complex SQL Queries using any of the RDBMS Database like Oracle, SQL Server etc
• Experience in Creating and Testing Stored Procedures and Functions

Secondary Skills

• Ability to analyse the existing code in the application and identify the Program Logic
• Experience in implementing AJAX through Javascript/Jquery
• Experience in Creating Reports and Documents using Crystall Reports
• Experience in creating Front End Validations using JavaScript/Jquery
• Experience in doing Manual or Automated Test will be a plus

Desired Skills

• Good communication Skills
• Good conceptualization skills
• Good visualization ability
• Good analytical capability
• Quality focused
• Good problem solving ability

Location : Bangalore

The ideal candidate for this position will be responsible for ensuring steady growth for the company in terms of new clients and projects. 
The Business Development Associate should understand the company’s portfolio and be able to sell the same to the prospective clients in the network.
The candidate will be responsible for the success matrix of growth of the company. 

Responsibilities

• Devise and execute a successful business development strategy in line with the Company’s plans

• Win new business and achieve agreed revenue targets

• Generate high-quality leads that result in winning new projects and accounts

• Develop new business relationships with top advertising and marketing agencies in India & worldwide. 

• Write compelling business proposals

• Pitch business proposals to clients, negotiate and close sales

• Successfully manage the sales process from lead generation to conversion

• Attend appropriate events and conferences, acting as the perfect agency ambassador while networking

• Keep up-to-date and maintain a strong knowledge of all things digital

• Demonstrate initiative and drive
  
  
  
  

  Qualifications

  • Bachelors, Masters in relevant courses. 

  • 4-5  years of relevant work experience

  • Strong communication skills - oral and written

  • Experienced leader and collaborator

  • Must demonstrate the ability to meet deadlines

  
  
  

  Mandatory Qualifications required

  1. Should have a proven record of working in a Creative Agency or Advertising agency.

  2. Should have a thorough understanding of Digital marketing including Google & Social Mediums and how they benefit clients.  

  3. Should have a strong network of contacts which you will use to develop new business opportunities and to establish business relationships with top advertising and marketing agencies

  4. Be experienced in all stages of the sales process from lead generation to conversion

  5. Salary negotiable depending on the qualifications and experience.

  6. Should have an understanding that the job may require the person to be available after office hours/holidays.

  7. Should have a calm, polite, and professional behaviour and should be a self-motivated leader.

  8. Should Have great proposal writing, presentation and pitching skills

   

  CTC: 5-8 Lacs PA
  Based in Delhi

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.