customer service representative

EXPECTATION As a Product support team member you will be maximizing the sustainable value for our customers and in turn our organization through long-term customer success strategies. You will be working with a targeted list of our strategic customers and be accountable for ensuring they are successfully adopted and realize value from all our products. You will be accountable for customer retention, satisfaction and expansion of your customer portfolio.KEY RESPONSIBILITIES

1. Listening to our B2B Customers concerns and handling product related complaints or queries on TAT basis for both International & Domestic customers.
2. Should be flexible with evening working hours to support the LATAM clients.
3. Contribute ideas to resolve customer problems to improve productivity.
4. Maintain and update customer documentation as needed.
5. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
6. Actively listen to the concerns with a Solution Oriented approach.
7. Manage transactions over CRM.
8. Ability to multi-task, prioritize, and manage time effectively

KEY REQUIREMENT -

1. Must have 1 - 3 years of experience required with the SaaS based industry or in similar role i.e. Customer Service, preferably with an IT Consulting or training company.
2. Strong contact handling skills and active listening.
3. TAT oriented approach.
4. Good working knowledge with Microsoft Excel or Microsoft Suite.
5. Excellent communication and interpersonal skills.
6. Familiarity with CRM systems and practices will be preferred

PERKS & BENEFITS

1. Professional Development through Learning & Up-skilling.
2. Flexible working hours
3. Medical benefits
4. Exciting work culture

About HighLevel:

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website - https://www.gohighlevel.com/

YouTube Channel- https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post - https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers:

HighLevel serves a diverse customer base, including over 60K agencies & entrepreneurs and 450K million businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel:

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Team:

Currently we have millions of sales funnels, websites, attributions, forms and survey tools for lead generation. Our B2B customers use these tools to bring in the leads to the HighLevel CRM system. We are working to continuously improve the functionality of these tools to solve our customers’ business needs. In this role, you will be expected to be autonomous, guide other developers who might need technical help, collaborate with other technical teams, product, support and customer success

About the Role:

HighLevel Inc. is seeking a Program Manager for our Real Estate & Home Services sectors. This role will focus on analyzing client requirements, leading programs across product areas, and collaborating with various product teams to ensure alignment and progress. The Program Manager will report progress to senior leadership, measure program efficacy, plan and execute user education and acquisition initiatives, and support various internal teams to increase market share in the Real Estate & Home Services niches.

**Type**: Full Time (Remote in India)

Responsibilities

• Analyze requirements from clients operating in Real Estate & Home Services niches.
• Consolidate these requirements and lead programs across product areas in collaboration with various product teams.
• Report progress to senior leadership and other departmental leaders.
• Measure the efficacy of the programs, growth in said niches, NPS & C-SAT for these segments.
• Plan and execute user education initiatives for clients in said niches to boost user engagement.
• Plan and execute user acquisition initiatives in said niches to grow adoption.
• Support affiliates, trial engagement, customer success, account management, marketing, and product marketing/education teams in increasing our market share in said niches.
• Conduct daily user interviews with customers in said niches and provide structured, concise product feedback to product managers and dev leads.
• Work across the organization to improve our platform for the real estate & home services industry.

Requirement

• Strong analytical skills to understand and consolidate client requirements.
• Excellent program management skills, with a proven track record of leading programs across multiple product areas.
• Effective communication skills to report progress and collaborate with various teams and senior leadership.
• Ability to measure program efficacy using key metrics such as NPS & C-SAT.
• Experience in planning and executing user education and acquisition initiatives.
• Strong interpersonal skills to conduct user interviews and gather product feedback.
• Ability to work across the organization and align teams to improve the platform for specific niches.
• Understanding of the workings of a B2B SaaS business.
• Deep understanding of data & analytics.
• Demonstrable experience in running experiments and proving/disproving hypotheses.

Additional Skills

• Experience in the Real Estate & Home Services industries.
• Familiarity with SaaS platforms and tools relevant to these niches.
• Proficiency in using analytics tools to measure program success and user engagement.
• Experience working with marketing, customer success, and product teams to drive user adoption and satisfaction.
• Ability to lead without formal authority and guide teams to achieve program goals.
• Understanding of user behavior and engagement strategies.

Job Description: Fullstack Developer

Are you a passionate developer looking to make a real difference? Do you thrive in a fast-paced startup environment and have a heart for empowering local artisans and small businesses? If so, we have the perfect opportunity for you! Join BharatGo, a dynamic tech startup on a mission to celebrate India's cultural heritage while revolutionizing the way artisans connect with the world.

Role & Responsibilities:

·      Technical Leadership: Take charge of the fullstack development process, leading a team of frontend and backend developers. Provide guidance, mentorship, and technical leadership to the development team. Assign tasks, set expectations, and monitor performance.

·      Develop high-performance Node.js applications leveraging the Express.js framework

·      Analyze and optimize database queries in PostgreSQL and MySQL

·      Integrate with AWS services to create a secure and stable backend

·      Build pixel-perfect, smooth UIs for mobile applications using ReactJS

·      API Integration: Utilize native APIs to facilitate deep integrations with web platforms

·      Project Planning: Collaborate with Leaders and cross-functional teams to plan and execute development tasks, ensuring timely delivery of features and updates.

·      Code Quality & Reviews: Maintain code quality standards and conduct regular code reviews to ensure the delivery of high-quality, error-free code.

·      Performance Optimization: Identify and troubleshoot performance bottlenecks to ensure a seamless and lightning-fast platform experience.

·      Cloud Management: Utilize your expertise in AWS cloud services for hosting, managing, and scaling our platform.

·      Bug Fixing & Maintenance: Monitor platform performance and proactively address any issues or bugs to keep the platform running flawlessly.

·      Continuous Learning: Stay at the forefront of technology trends and propose innovative solutions to enhance our platform's capabilities.

·      Team Collaboration: Foster a collaborative work environment, working closely with designers, developers, and stakeholders to achieve project goals.

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Requirements:

·      Education: Bachelor's or Master's degree in Computer Science or a relevant field.

·      Experience: You should have 3 to 5 years of hands-on experience in Fullstack development, with expertise in ReactJS, Node.js, API integration, and AWS Cloud Management.

·      Technical Skills: Proficiency in ReactJS, RESTful APIs, Vcode, JavaScript, Android Studio, Node.js, Express JS, PostgreSQL, MySQL, and AWS cloud services.

·      Experience with DevOps (CI/CD Pipelines / cloud migrations / logging and monitoring) on AWS

·      Good with Git repositories, pull requests, code reviews

·      Leadership Abilities: Strong leadership and communication skills to lead and mentor a team of developers effectively.

·      Problem-Solving: Proven ability to troubleshoot and resolve complex technical issues.

·      Startup Enthusiast: Embrace the fast-paced and dynamic environment of a startup, driven by a passion for making a positive impact.

ROLES & RESPONSIBILITIES

·      Creative Logos

·      Banners for Websites & Social Medias

·      Flex Banners

·      Flyer Design

·      Brochure & Pamphlet Design

·      very good understanding of color theory and usage of colors.

·      Test graphics across various media

·      Schedule projects and define budget constraints for Graphic Designer JD

·      Motion Graphics & Video Editing.

We at Mobiloitte are actively looking to hire an experienced Blockchain Developer who can join our team as soon as possible.

Visit us: www.mobiloitte.com

Job Title:   Blockchain Developer
Reports to:  Project Manager            
Experience: 1-8 Years
Company Name : Mobiloitte.
Website : mobiloitte.com
Location:    New Delhi
Qualifications:  B.E/B.Tech (Esentially with relevant exposure)

Roles & Responsibilities:

1. Must have experience with combination of following DLT (Distributed Ledger Technology) related: Hyperledger Fabric, Sawtooth, Iroha, Node.js, Go, Composer, Ethereum, Solidity, Truffle, web3.js, Geth, Corda, NEO, Rust, Solana and Polkadot.

2. Experience with containerization (Docker) and cloud-based computing (AWS, Bluemix, Azure) is a plus

3. Experience in pre-sales activities (proposal, client meetings, presentations)

4. Individual contributor with excellent analytical skills and ability to think out of the box (experience with requirements gathering/engineering are an advantage)

5. Excellent interpersonal and communication skills, including strong presentation skills

Desired Skills:

1. Hyperledger Fabric projects implementation experience is mandatory

2. Must have strong experience in writing chain code using Go Lang

3. Must have strong experience in implementing apps on top of Hyperledger Fabric using Angular or React front-end and NodeJS services

4.Hands on experience on-stellar,parity,R3 Corda,ethereum.

5.Should be hands on Consensus like-PBFT,PoW (Ethash)SCP (Steller Consensus Protocol) etc…

6.Good knowledge on Privacy like- public,private.

7.Must have ability to work collaboratively with a distributed agile team and deliver with high quality

8.Must have strong experience in DevOps using Git, Jenkins, Dockers, Kubernetes

9. Any experience in one of the Cloud platforms AWS or Azure or IBM BlueMix is an advantage

10.Business domain knowledge in Finance will be an added advantage

Kindly Share your updated resume and fill the below details .
Name:
Contact Number:
Current Company:
Total Experience:
Relevant Experience:
Project Done in Blockchain :
Current CTC:
Notice Period:

Are you looking for a promising career with a well known ed-tech brand, which is looking to make life easier for kids and parents to understand basic concepts of learning? Then read on.

Our client aspires for equity in education along with profound, measurable societal impact. The company provides learning solutions such as digitalized educational contents, English speaking, school infrastructure, improvement and management solutions etc. for a spectrum of audiences ranging from children in schools and informal setting, to teachers, adults, and corporate. They've created significant reach and impact at scale; through their presence across 32 States and Union Territories and 478 districts of India, in 36,000 schools and with a network of around 300 Institutes of Skills, and 100 industrial clusters, they directly impact 15 million people on a daily basis. Globally, they deliver programmes in 17 countries of Africa, Middle East and South East Asia

• Responding and managing inbound sales leads from our website or any other channel.
• Doing the first conversation, understanding the requirements, suggesting a best suited solution and then connecting them to the senior members of our team.
• Understanding sales targets and building leads digitally both for the social sector, for schools, with coaching institutes and retail.
• Working with the senior team to share the relevant information, mature these leads and driving them for conversion
• Building digital connections with potential partners, distributors, resellers, CSR consultants and NGOs who can take up our solutions and grow them in their territory.
• Personally meeting the leads and giving them detailed presentations about the company and the products
• Managing schools needs by providing them with customised solutions
• Handling the North-east region and the leads for that territory
• Setting up a network of schools for future sales and support
• Sharing with them the various edtech options built by the company

• Candidate with sales experience in Education K - 12 segment (preferred) - someone with experience in managing Digital sales (B2B). 
• MBA (preferred)
• Good communication skills
• Sales experience in an ed-tech field preferably with B2B
• Excellent and Effective Communication and an aspiration to learn best of all types of communication - verbal, email, phone, WhatsApp and others
• Basic digital capabilities - Since all our inbound sales and support queries come via phone/ email, therefore the person should be good at emails, typing, and writing replies and coordinating with different people.
• Self-awareness, Peaceful mind and humility to learn

• Write clean, scalable code using .NET programming languages
• Remain up to date with the terminology, concepts, and best practices for coding mobile apps
• Develop technical interfaces, specifications, and architecture
• Use and adapt existing web applications for apps
• Create and test software prototypes
• Develop client displays and user interfaces
• Assist software personnel in handling project-related work and other requirements
• Coordinate with other software professionals and developers

• Familiarity with the ASP.NET framework, SQL Server, and design/architectural patterns (e.g. Model-View-Controller (MVC)
• 5 years of development experience using C# .NET
• Knowledge of at least one of the .NET languages (e.g. C#, Visual Basic . NET) and HTML5/CSS3
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Able to work well in a team setting