customer service representative

JD as below

Business Analyst – Job Description

1.    Requirement gathering, Development, Requirement Analysis and documentation, Requirement communication, Requirement management and Testing. Work closely with the Business teams in gathering requirements, and getting it implemented in the system.

2.    Designing and developing functional test cases, impact analysis, system integration testing and regression testing. Conducting UAT and documentation of test cases.

3.    Support and assists with end user training and coordinates the implementation of these services for the Business.

4.    Based on Testing Feedback from Business Users, plan go live dates for the developments.

5.    Work with various user and support teams to manage technical/operational issues.

6.    Raise the bugs and CRs to tech team and track till closure.

7.    Produce periodic and ad-hoc reports for all stakeholders including leadership to monitor and ensure that projects comply with the governance framework.

8.    Work closely with the vendor in getting the development completed on time and ensure adherence to quality standards.

9.    Ability to multitask and work in a high pressure environment.

10.  Excellent analytical, communication, presentation & interpersonal skills.

11.  Ability to resolve customer/business issues and run the application management activities.

12.  Willingness to go the extra mile to resolve customer/technical issues.

Responsibilities:

• Conduct background verification (employment, education, address, references)
• Manage cases from initiation to closure
• Follow up for timely updates and TAT adherence
• Maintain accurate records in CRM
• Coordinate with internal teams for issue resolution

Skills:

• Telephonic verification & communication (Hindi/English)
• Data accuracy & attention to detail
• Case management & follow-ups
• CRM and documentation

Role & responsibilities

We are looking for a Talent Acquisition partner to join our team in identifying, screening, and hiring top talent across roles for CIS Clients across India ,KSA ,UAE .

TA will be responsible for sourcing both active and passive candidates and cultivating a pipeline of best-in-class talent through innovative outreach methods. Proactively build talent pipelines for Tech and functional roles .Create successful sourcing strategies using multiple resources tailored to individual business needs and markets .

Conduct detailed candidate screening conversations to qualify prospects for roles /Maintain pipeline funnel metrics and KPI's Create and own an amazing candidate and new hire experience!

Preferred candidate profile

Any Graduate - TA need to thrive in an innovative, fast-paced environment, can roll up their sleeves, work hard, have fun, and get the job done Attitude.

Good communications ,Networking attitude , who can work aggressively to achieve hiring targets

5-8 years of relevant Technical recruitment/TA experience (range depends on company seniority) Proven track record in end-to-end recruitment: sourcing, screening, interviewing, offer management, onboarding.

Perks and benefits

Remote work +Fixed Salary+Recruiter target incentives

Proven experience as a Business Analyst or similar role.

Strong communication skills, both written and verbal, with the ability to effectively convey complex concepts.

Excellent documentation skills, with attention to detail and accuracy.

Proficient in logical and analytical thinking, with the ability to solve problems and think critically.

Demonstrated understanding of business needs and the ability to perform comprehensive requirement analysis.

Familiarity with Jira tool and Agile methodology.

Strong organizational skills and the ability to manage multiple tasks simultaneously

Intuitive is the fastest growing top-tier Cloud Solutions and Services company supporting Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is looking for highly talented hands-on Cloud Infrastructure Architects to help accelerate our growing Professional Services consulting Cloud & DevOps practice. This is an excellent opportunity to join Intuitive’ s global world class technology teams, working with some of the best and brightest engineers while also developing your skills and furthering your career working with some of the largest customers.

JD:

Lead the pre-sales (25%) to post-sales (75%) efforts building Public/Hybrid Cloud solutions working collaboratively with Intuitive and client technical and business stakeholders

Be a customer advocate with obsession for excellence delivering measurable success for Intuitive’s customers with secure, scalable, highly available cloud architecture that leverage AWS Cloud services

Experience in analyzing customer's business and technical requirements, assessing existing environment for Cloud enablement, advising on Cloud models, technologies, and risk management strategies

Apply creative thinking/approach to determine technical solutions that further business goals and align with corporate technology strategies

Extensive experience building Well Architected solutions in-line with AWS cloud adoption framework (DevOps/DevSecOps, Database/Data Warehouse/Data Lake, App Modernization/Containers, Security, Governance, Risk, Compliance, Cost Management and Operational Excellence)

Experience with application discovery prefera bly with tools like Cloudscape, to discover application configurations , databases, filesystems, and application dependencies

Experience with Well Architected Review, Cloud Readiness Assessments and defining migration patterns (MRA/MRP) for application migration e.g. Re-host, Re-platform, Re-architect etc

Experience in architecting and deploying AWS Landing Zone architecture with CI/CD pipeline

Experience on architecture, design of AWS cloud services to address scalability, performance, HA, security, availability, compliance, backup and DR, automation, alerting and monitoring and cost

Hands-on experience in migrating applications to AWS leveraging proven tools and processes including migration, implementation, cutover and rollback plans and execution

Hands-on experience in deploying various AWS services e.g. EC2, S3, VPC, RDS, Security Groups etc. using either manual or IaC, IaC is preferred

Hands-on Experience in writing cloud automation scripts/code such as Ansible, Terraform, CloudFormation Template (AWS CFT) etc.

Hands-on Experience with application build/release processes CI/CD pipelines

Deep understanding of Agile processes (planning/stand-ups/retros etc), and interact with cross-functional teams i.e. Development, Infrastructure, Security, Performance Engineering, and QA

Additional Requirements:

Work with Technology leadership to grow the Cloud & DevOps practice. Create cloud practice collateral

Work directly with sales teams to improve and help them drive the sales for Cloud & DevOps practice

Assist Sales and Marketing team in creating sales and marketing collateral

Write whitepapers and technology blogs to be published on social media and Intuitive website

Create case studies for projects successfully executed by Intuitive delivery team

Conduct sales enablement sessions to coach sales team on new offerings

Flexibility with work hours supporting customer’s requirement and collaboration with global delivery teams

Flexibility with Travel as required for Pre-sales/Post-sales, Design workshops, War-room Migration events and customer meetings

Strong passion for modern technology exploration and development

Excellent written, verbal communication skills, presentation, and collaboration skills - Team leadership skills

Experience with Multi-cloud (Azure, GCP, OCI) is a big plus

Experience with VMware Cloud Foundation as well as Advanced Windows and Linux Engineering is a big plus

Experience with On-prem Data Engineering (Database, Data Warehouse, Data Lake) is a big plus

• Previous experience working with a custom theme and/or the Storefront API
• Working knowledge of Shopify's theming system and Liquid templating
• Working knowledge of Shopify's object/properties, AJAX API, and Meta fields
• A bachelor's degree in information technology, computer science, or a related discipline

Job Description:

Job Title: Bench Sales Recruiter

Job Overview:

We are seeking an experienced Bench Sales Recruiter to join our team. The Bench Sales Recruiter will be responsible for identifying and engaging with potential candidates for our clients' open positions. The successful candidate will have a strong understanding of the IT staffing industry and proven experience in identifying and recruiting top talent for various job roles.

Key Responsibilities:

- Identify potential candidates through various sources, such as job portals, LinkedIn, networking events, and referrals.

- Engage with potential candidates to evaluate their skills, experience, and interest in open job positions.

- Build and maintain a pipeline of qualified candidates to meet the needs of our clients.

- Coordinate with the sales team to understand the client's staffing requirements and provide appropriate candidate recommendations.

- Negotiate compensation packages with candidates and finalize the hiring process.

Requirements:

- Proven experience as a Bench Sales Recruiter or similar role in the IT staffing industry.

- Strong knowledge of sourcing techniques and tools, such as job boards, LinkedIn, and networking events.

- Excellent communication and interpersonal skills to engage with potential candidates and build relationships.

- Ability to work in a fast-paced environment and manage multiple priorities.

- Understanding of legal and compliance requirements related to staffing and hiring practices.

- Bachelor's degree in Human Resources, Business Administration, or a related field is preferred.

If you have a passion for identifying top talent and a proven track record in the IT staffing industry, we would love to hear from you. Please submit your resume and cover letter to [insert email address] to apply for this exciting opportunity as a Bench Sales Recruiter.

Industry

• Staffing & Recruiting

Employment Type

Full-time

Edit job description

Hiring for BPO Industries:

Position - Customer Service

Experience - 0-2 years

Salary - 10000-15000 Rs per month.

Shift - Rotational

Communication - Excellent in hindi and English(Mendatory)

Location- Gurgaon/Bangalore

• 2-7 years of total experience in Product Development.

• BE/BTech or any relevant degree with a background in consumer internet products
• 2-4 years’ experience delivering highly successful and innovative products with your fingerprints all over them - you’re extremely proud of what you’ve accomplished
• You carry the optimum blend of business, creativity (UI/UX) and technology.
• You are hands-on and go-getter to build & enhance your product through team work.
• You are on a constant drive to expand the product through research & stitching new partnerships.
• Person from a travel & accommodation background will be preferred.
• You’re expected to be a polymath who can bring ideas and analogies from different domains to solve a problem. You should be able to understand third or fourth level metrics.
• Stellar design instincts and product taste
• Finger-tippiness with data: you just go get the data you need with no muss/fuss and can whip it into an insightful story with no help. You know how to leverage data to make decisions without getting stuck in analysis paralysis.
• Grittiness: You never hesitate to roll up your sleeves and tackle something hands-on, you persevere when others fall away.

• Hands on experience on MS Excel is preferred.
• Most importantly, you should be fun to work with.

• You’ll be responsible for absorbing all the complexities of the domain and make simple, elegant and polished products for our users. You’ll have to learn and unlearn fast across domains.
• You’ll be working closely with the engineers, designers and analysts who care deeply about their product. You should be able to quickly build rapport with them. Persuasiveness is more valued here than authority.
• You’ll be owning product charters and would be responsible for every delivery. Your product charter will change as we evolve.
• You should be able to understand macro changes in the market and identify potential opportunities and risks. You should be able to plan features in smaller sprints while keeping an eye on the larger vision.
• You’ll be extremely meticulous and prudent in testing every feature that goes out. We ship high quality software.
• You’ll be the internal evangelist of the product who will go to everyone and help them understand why we should build a feature.

• Strong written and verbal communication skills. 
• Ability to work independently and meet tight deadlines.
• Team player who can adapt to new and evolving processes.