5+ Microsoft Dynamics CRM Jobs in Chennai | Microsoft Dynamics CRM Job openings in Chennai

Location: Chennai

Experience: 0–2 Years

Employment Type: Full-Time

Role Overview

We are looking for a motivated and detail-oriented Junior Sales Analyst to support our sales team in improving lead conversion and revenue growth. This role is ideal for freshers or early-career professionals who are interested in data analysis, sales operations, and business growth in the IT services (MSP/MSSP/GRC) domain.

Key Responsibilities

Sales Data & Reporting

• Assist in collecting and analyzing sales data from CRM and email interactions
• Prepare weekly reports on leads, follow-ups, and potential deals
• Track basic metrics such as lead status, response rates, and conversions

Lead Tracking & Follow-ups

• Monitor incoming leads and email conversations (Outlook-based)
• Identify interested prospects based on responses and engagement
• Support the sales team with follow-up reminders and tracking

Sales Support & Insights

• Help identify patterns in customer interest and inquiries
• Provide simple insights to improve email outreach and proposal effectiveness
• Assist in maintaining and updating sales pipeline data

Process & Automation Support

• Support basic report automation using Excel, Power Automate (training can be provided)
• Ensure data accuracy and consistency in CRM and reports

Collaboration

• Work closely with Sales and Marketing teams
• Assist in preparing simple dashboards or summaries for management

Required Skills & Qualifications

Basic Skills

• Strong knowledge of Excel (filters, basic formulas, reports)
• Good communication skills (written & verbal)
• Basic understanding of business/sales concepts

Analytical Ability

• Ability to interpret data and identify simple trends
• Attention to detail and willingness to learn

Soft Skills

• Proactive mindset and eagerness to grow
• Organized and able to manage multiple tasks
• Team player with good coordination skills

Preferred (Nice to Have)

• Exposure to CRM tools (Zoho, HubSpot, Dynamics, etc.)
• Basic knowledge of IT services / MSP / cybersecurity domain
• Familiarity with Power BI or reporting tools

Key Performance Indicators (KPIs)

• Accuracy and timeliness of weekly sales reports
• Number of qualified leads identified
• Improvement in follow-up efficiency
• Contribution to pipeline visibility and tracking

Professional & Technical Skills: 

- Must To Have Skills: Proficiency in Microsoft Dynamics 365 Commerce Technical.

- Strong understanding of application development methodologies.

- Experience with integration of Microsoft Dynamics 365 with other systems.

- Ability to troubleshoot and resolve application issues effectively.

- Familiarity with user interface design principles and best practices.

Additional Information: 

- The candidate should have minimum 3 years of experience in Microsoft Dynamics 365 Commerce Technical.

Work mode: Hybrid

Location: Siruseri

Job Description

• Act as a technical expert for CRM projects.
• Be responsible for working on D365 CRM development, support, and integration projects.
• Lead or participate in design and architecture sessions with key business users, gathering and documenting business processes and requirements for the system.
• Architect the CRM system, related customizations, and reports to model the business and organizational process.
• Advise business users on best practices for CRM, development, or integration processes.
• Writing technical specifications for planned work.
• Build and configure CRM forms, views, dashboards, and workflows.
• Develop SSRS reports using Microsoft SQL and FetchXML. Maintain code repository, VSTS backlog, and source control.
• Effectively utilize SDK and 3rd party tools such as XRM Toolbox for administration of CRM system. Support of the application including fixing application issues.

Eligibility Criteria:

• 5+ years’ experience with different versions of Microsoft CRM including D365 CRM.
• Experience in migrations, customizations, JavaScript, C#, .NET, HTML, SQL Server, and SSRS including plugins, scripting, and form creation.
• Experience in workflow development including complex ones.
• Experience with CRM API, REST/ODATA, and SOAP endpoints.
• Experience in integrating D365 CRM with other applications is preferred.

1.    Must be graduate (BCA or B.Tech or MCA)

2.    Minimum 1-6 years of experience

3.    Should have strong knowledge in Microsoft business central and Microsoft Dynamics Nav

4.    Strong knowledge of AL

5.    Good communication skill