7+ Microsoft Dynamics CRM Jobs in Bangalore (Bengaluru) | Microsoft Dynamics CRM Job openings in Bangalore (Bengaluru)

The CRM team is responsible for communications across email, mobile push and web push channels. We focus on our existing customers and manage our interactions and touchpoints to ensure that we optimise revenue generation, drive traffic to the website and app, and extend the active customer lifecycle. We also work closely with the Marketing and Product teams to ensure that any initiatives are integrated with CRM activities.

Our setup is highly data driven and requires the understanding and skill set to work with large datasets, employing data science techniques to create personalised content at a 1:1 level. The candidate for this role will have to demonstrate a strong background working in this environment, and have a proven track record of striving to find technical solutions for the many projects and situations that the business encounters.

Overview of role :

- Setting up automation pipelines in Python and SQL to flow data in and out of CRM platform for reporting, personalisation and use in data warehousing (Redshift)

- Writing, managing, and troubleshooting template logic written in Freemarker.

- Building proprietary algorithms for use in CRM campaigns, targeted at improving all areas of customer lifecycle.

- Working with big datasets to segment audiences on a large scale.

- Driving innovation by planning and implementing a range of AB tests.

- Acting as a technical touchpoint for developer and product teams to push projects over the line.

- Integrating product initiatives into CRM, and performing user acceptance testing (UAT)

- Interacting with multiple departments, and presenting to our executive team to help them understand CRM activities and plan new initiatives.

- Working with third party suppliers to optimise and improve their offering.

- Creating alert systems and troubleshooting tools to check in on health of automated jobs running in Jenkins and CRM platform.

- Setting up automated reporting in Amazon Quicksight.

- Assisting other teams with any technical advice/information they may require.

- When necessary, working in JavaScript to set up Marketing and CRM tags in Adobe Launch.

- Training team members and working with them to make processes more efficient.

- Working with REST APIs to integrate CRM System with a range of technologies from third party vendors to in-house services.

- Contributing to discussions on future strategy, interpretation of test results, and helping resolve any major CRM issues

Key skills required :

- Strong background in SQL

- Experience with a programming language (preferably Python OR Free marker)

- Understanding of REST APIs and how to utilise them

- Technical-savvy - you cast a creative eye on all activities of the team and business and suggest new ideas and improvements

- Comfortable presenting and interacting with all levels of the business and able to communicate technical information in a clear and concise manner.

- Ability to work under pressure and meet tight deadlines.

- Strong attention to detail

- Experience working with large datasets, and able to spot and pick up on important trends

- Understanding of key CRM metrics on performance and deliverability

Job Description                                                                                         

Role : Marketing Manager

Location: Bangalore

Type: Full-Time Reports to:  

Job Purpose: Be a part of the Marketing team and help in the execution of day-to-day activities and be the POC for cross-functional marketing requirements Key Responsibilities:

Strategy & Market Research :  

•      Collaborate with the marketing team to develop and implement effective B2B marketing strategies aligned with company goals.  

•      Utilize market research and industry trends to identify new opportunities for lead generation.  

Content Creation:  

•      Assist in developing compelling and industry-relevant content for various channels, including blog posts, whitepapers, case studies, and infographics with proper industry and competitor research.

•      Ensure content aligns with the brand voice and resonates with the target B2B audience. Organic Lead Generation:  

•      Implement and optimize organic channels for lead generation, including SEO, social media, email marketing, and content marketing.  

•      Monitor and analyze performance metrics to refine and enhance lead generation efforts.  Campaign Execution:  

•      Coordinate and execute B2B marketing campaigns across multiple channels to increase brand visibility and generate qualified leads.  

•      Work closely with cross-functional teams to ensure seamless campaign execution.  Social Media Management:  

•      Manage and grow social media presence on platforms relevant to B2B audiences.  

•      Create engaging social media content and monitor industry conversations.  Email Marketing:  

•      Develop and execute targeted email campaigns to nurture leads and drive conversions.  

•      Utilize marketing automation tools to optimize email workflows and segmentation.  Analytics and Reporting:  

•      Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of marketing strategies.  

•      Provide regular reports on campaign performance and make data-driven recommendations for improvement.                             

Qualifications & Experience:

•      Minimum 6 years of experience in B2B software marketing.

•      Master’s in business or marketing.

Skills & Attributes:

•      Strong creative thinking and problem-solving skills.  

•      In-depth knowledge of organic lead generation channels, including SEO, social media, and content marketing.

•      Efficient in managing multiple projects.

•      Excellent written and verbal communication skills.

•      Knowledge of running paid campaigns for B2B.

•      Proficiency in marketing automation tools and analytics platforms.

Our client is a rapid growth stage Edtech start-up focused on solving the teacher shortage crisis in the US education system using technology by bringing teachers to the classrooms and giving them access to the right tools to teach students in a highly engaging manner.

The organization is a radically open-minded company that is scaling fast. They are a team focused on high performance, dynamism and embodying a collaborative culture at all levels. Teammates can have open, honest discussions that drive the company toward the mission. The company is in a stage of fast growth that will continue to open up new challenges and opportunities for the teams.

They have a development center in Mumbai and they are looking to scale up the teams in Pune and Bangalore as well.

What does the role entail:

• Design and implement test automation frameworks to ensure that the testing process is efficient, effective, and can be maintained over time.

• Analyse test results to identify areas for improvement in our educational product. You will work closely with the development team to identify and resolve any issues.

• Collaborate with other teams, such as development, product management, and user experience, to ensure that the testing process is integrated with the overall product development process

• Work to continuously improve the testing process, identifying opportunities to streamline and automate testing tasks.

Responsibilities:

• Design, develop, and implement comprehensive test plans and strategies for software products.

• Write, execute, and maintain automated test cases using a Selenium with Java and commercial automation tool (e.g.TestComplete, UFT, etc.).

• Evaluate and recommend automation tools and technologies and continuously assess their effectiveness.

• Work with stakeholders to define project requirements, timelines, and deliverables.

• Develop and implement automation standards and processes.

• Write code to automate the testing process, including the creation of test harnesses, stubs, and drivers.

• Collaborate with developers to identify areas for improvement in the development process.

• Understand how all components and interfaces of the product work together.

Must have skills:

• Bachelor's or master's degree in computer science, Information Technology, or a related field.

• 5 years of experience in the automation testing field.

• Strong coding and scripting skills in one or more OOPs programming languages (Java, Python, JavaScript, C#).

• Experience with enterprise commercial automation tools (Codeless tool) like TOSCA, TestComplete, Katalon, UFT etc.

• Expertise in Selenium WebDriver with Java Mandatory.

• Automation experience with CRM/ERP applications like Microsoft Dynamics 365.

• Experience in writing clear, concise and comprehensive test plans, test cases and test scripts.

• Practical experience in all types of testing including exploratory, functional and non-functional testing such as performance, reliability and security.

• Experience utilizing and testing web services, especially REST services.

• Familiar with build and continuous integration tools like Jenkins, Azure DevOps.

Microsoft Dynamics Engineer

This individual will work closely with members Dynamics team to enhance and enrich our customer support platforms and service oriented initiatives.  A technical understanding of how Dynamics CRM technology facilitates overall customer experience is essential.  The role requires an ability to create and implement new and existing platform capabilities, leverage native CRM functionality and extend the platform via custom development, administer all levels of customized environments, and implement ongoing performance-tuning strategies.  The ideal candidate has several years of Dynamics CRM experience, learns continuously, and possesses a desire to immerse themselves in a fast paced and rapidly growing organization.

How you will make an impact:

• Translate business requirements into innovative solutions that leverage the Dynamics CRM platform
• Design, develop, test and document project solutions, customizations, and upgrades of a Dynamics CRM environment
• Respond to user application issues in a timely manner
• Participate in code reviews for ongoing projects with other team members on a regular basis

What you need to be ready:

Required Skills:

• 3-5 years of hands-on Dynamics CRM experience with an emphasis on customization and/or performance tuning
• Thorough understanding of the Plugin events and Workflow activities
• Experience with .NET CRM SDK including use of ODATA and Web API REST endpoints
• Understanding of general Web Development (HTML/CSS/JavaScript), including how the web works
• Working knowledge of most of the following:
  • .NET Framework (ASP.NET MVC, .NET Core, .NET Standard)
  • JavaScript frameworks (Nodejs, TypeScript, Angular, Vue)
  • CSS frameworks (Bootstrap, Foundation, LESS, Sass)
  • Data Management (SQL/ORM, JSON, XML, MQ, OData)
  • Agile Development Methodologies
• Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented and dynamic environment
• Self-starter who can work independently and be a strong team player

Preferred Skills:

• Bachelor's degree in Computer Science, Information Technology, or related field preferred
• Knowledge of third-party integration tools (e.g., Scribe) and Dynamics CRM preferred
• Familiarity with one or more of the following technologies: Azure, Python/R, Angular, PowerShell, Serverless, Webhooks, OAuth/OIDC, Containers, Machine Learning, Big Data preferred

Location: Hyderabad/Bangalore

• Should be accountable for the deliverables of assigned MS Dynamics CRM functionality
• Should be able to work with Business groups, Architects to understand the functional expectations, produce technical solutions and documentation
• Should be able to conceptualize and design solution, independently customize, develop/code using MS Dynamics 365 and technologies such as C#, .Net, Integration technologies including SQL Server & Kingsway Soft
• Should be able to own technical impediments, liaise with various groups and trouble shoot/resolve
• Participate in the Scrum process activities including: Sprint Planning and Estimating sessions, Daily Stand-ups, Sprint Demos and Sprint retrospectives.

• 4+ years’ strong experience in MS dynamics 365 implementation & support and extensive experience with C#, .NET, JavaScript, Power apps
• Strong experience in Web API development and plug in’s
• Strong experience in integration technologies including SQL Server & KingswaySoft to connect internal & third-party systems
• Experience with Power BI, SQL Server Integration Services, ASP.net, client-side JavaScript frameworks, Xamarin.

• Strong experience using Microsoft Azure Dev Ops, MS Visual Studio and MS SQL server