11+ Mean-shift Jobs in Bangalore (Bengaluru) | Mean-shift Job openings in Bangalore (Bengaluru)

Experience- 6 to 8 years

Location- Bangalore

Job Description-

- Extensive experience with machine learning utilizing the latest analytical models in Python. (i.e., experience in generating data-driven insights that play a key role in rapid decision-making and driving business outcomes.)

- Extensive experience using Tableau, table design, PowerApps, Power BI, Power Automate, and cloud environments, or equivalent experience designing/implementing data analysis pipelines and visualization.

- Extensive experience using AI agent platforms. (AI = data analysis: a required skill for data analysts.)

- A statistics major or equivalent understanding of statistical analysis results interpretation.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

About the Role

We are looking for a skilled PAM Consultant with strong expertise in implementing, managing, and optimizing Privileged Access Management solutions. The role involves working with enterprise-level security technologies such as BeyondTrust, Identity & Access Management (IAM), and Single Sign-On (SSO). The ideal candidate should have hands-on experience in deploying and supporting PAM platforms, integrating them with enterprise infrastructure, and ensuring compliance with security policies.

Key Responsibilities

• Design, implement, and maintain Privileged Access Management (PAM) solutions, primarily using BeyondTrust (Bomgar).
• Configure and administer PAM tools to manage privileged credentials, remote access, and secure connectivity.
• Work on privileged remote access management, privileged remote support, and access governance.
• Migrate and decommission insecure remote access tools (e.g., TeamViewer, Bitvise) and enforce secure alternatives.
• Collaborate with network and infrastructure teams to remove unnecessary firewall rules and strengthen access controls.
• Support IAM & SSO initiatives including RSA, CA SiteMinder, and LDAP directory services.
• Provide troubleshooting and support for PAM and IAM environments, including RSA token authentication and 2FA integrations.
• Document technical configurations, policies, and standard operating procedures.
• Ensure compliance with enterprise security policies, audits, and regulatory requirements.

Required Skills & Qualifications

• 5+ years of experience in Identity & Access Management (IAM) and PAM domains.
• Strong hands-on experience with BeyondTrust Privileged Access Management (Bomgar).
• Knowledge of Single Sign-On (SSO), RSA Authentication, and directory services (LDAP, Oracle Directory, Sun One Directory).
• Experience with CA SiteMinder and web application access management.
• Strong troubleshooting and analytical skills for resolving PAM and IAM issues.

Ability to collaborate with cross-functional teams (security, infrastructure, applications

Experience of atleast 9 + years in developing Java Solutions and Architecture

Mandatory Experience of working on AWS, Microservices architecture, Dockers, Kubernetes

Experience in creating architecture for Cloud Applications in AWS

Should have worked on large scale Saas application for atleast 3 years

Knowledge and experience in any of the following

Javascript, AngularJS, Python, Ruby, PHP

Driving DevOps best practices by using Docker, Kubernetes.

Excellent interpersonal, verbal and written communication skills

Location Chennai, Bengaluru, Hyderabad,

• 2.5+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 2+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

RESPONSIBILITIES:

Campaign Management:

• Develop strategies and oversee the implementation of growth marketing campaigns, including focus  content marketing, SEO, SEM, social media marketing, and paid advertising 
• Understand user journey from first interaction to final conversion and create campaign targeting groups and strategies based on that. 
• Conduct secondary research on  latest and emerging trends and use cases in adtech (business model changes, applications, tools, platforms)
• Create, track and optimize campaigns across various digital marketing platforms
• Create Hypothesis and rapidly experiment against those hypothesis to consolidate the learnings and apply back to campaigns 
• Drive performance across the User Acquisition funnel by optimizing for metrics such as ROAS, CAC, LTV 
• Conduct periodic cohort analysis to measure users acquisitions and retention
• Report on campaign performance and improvements
• Develop partnerships with platforms, publishers, intermediaries, affiliate to unlock growth

Client Servicing:

• Be the SPOC for the client requirements. Proactively lead client discussions 
• Understand client’s marketing objectives and translate to campaigns on different Digital Advertising platforms 
• Updating clients and internal teams on a regular basis about the performance of the campaigns.

• MBA from Tier 1 Business School 
• Minimum of 2 years of experience in the same industry 
• Experience in running app install campaigns, including tracking In-App purchases across multiple channels 
• Experience working with mobile attribution/integration platforms such as AppsFlyer, Singular, Branch, Facebook Analytics, Firebase Analytics and Messaging
• Solid expertise in campaign and channel analysis and reporting, including Google Analytics experience. 
• Experience of Digital ad platforms like Google, Facebook, Programmatic 
• Experience driving growth in user acquisition, user retention campaigns

Hiring for 5 positions (4-7 yrs - 4 positions, 7-10 yrs - Lead role, single position)
Notice Period: 30 days or less (Strictly)

Skills:

- Strong experience in front end development (3+ yrs)

- Vue.js experience alone has to be 2+ yrs

Introduction

Ever wondered what it would be like to be a part of the core team of Airbnb or Netflix when they were just starting out? Here’s your chance to try that path with Ohana!

We are looking for a founding engineer to join our team.

Who we are

Ohana is an E-learning platform for holistic learning. We are an angel-funded early stage startup backed by some of the marquee angel investors from India and Singapore. Our investors include Vivek HR (co-founder and CEO, Bounce), Tanushree Gupta (co-founder and CEO, Doubtnut), Jagmal Singh (CTO, Janio Asia) to name a few!

Check us out at https://ohana.academy!

Our Product

“Creativity is as important as literacy” - Sir Ken Robinson

With this belief, Ohana is building the world's largest holistic learning academy. Our product offering:

The Classroom: Offering live online classes on arts, crafts, linguistics, yoga, dance and many more subjects
The Playground: Enabling social learning - a community for kids to find peers with similar interests

Our mission

India has 250Mn kids in the K12 segment. However, except the top 0.1%, most parents can’t find high-quality and affordable holistic learning for their kids. Fortunately, 140Mn kids are now connected to the digital world with 4G access. We want to leverage this new connectivity and bridge the gap in children's overall development with Ohana.

Where are we in our journey

Team: We are a team of two co-founders (Saurabh and Suyash), both IIT Delhi alums with over a decade of experience each in leading consumer businesses. We have a total of 15 people team including 4 engineers (currently outsourced)

Customers: Over the last couple of months, we have grown to 5,000+ registered users and aim to reach 10K+ paid users and 1 Mn+ community strength in the next 12 months.

Young, inspired, and focused - We are ready for take-off!

Our Culture

• “Mission-driven” is not a buzzword for us. We care deeply about the impact we want to create on kid’s lives and we want to exemplify the value of “no child left behind”
• Be inclusive - We are creating a product that is accessible and affordable. We want to solve this not just for Bangalore and Mumbai, but for Indore, Jabalpur, Raipur as well
• Not just customer obsessed - we also care about their well-being. We are willing to compromise profits - but will not resort to unethical sales tactics or compromise on product quality
• Our team cares about a strong culture and respects our code of conduct

Why work for us

• We have global ambitions - Holistic education is a $75Bn global market, with India alone contributing more than $10Bn. Apart from salary compensation, you get a piece of the pie (equity) of a potentially billion-dollar organization
• You will have exposure to building large, scalable systems and will be mentored by people who have done the same for millions of users
• You will have exposure to starting up / entrepreneurship (ever feel like you want to build a startup?) owning end to end consumer tech product which impacts the life of thousands of students/parents on daily level

Job Location

We are based out of Bengaluru and work from an office. We encourage working from office, but are completely ok if you would like to work remotely until things return to normal.

Expectations from the role

• You will work closely with the founding team and a small team of engineers, currently outsourced, in a fast-paced environment.
• You will work as a tech lead and will be responsible for architecting the new features as well as improving the existing codebase. You will be expected to have a high degree of ownership and responsibility for deliverables.
• You will wear a product hat as and when required and help in shaping the product.
• You will provide technical mentorship to other engineers in the team and will lead a team of junior engineers.
• You should be able to deal with ambiguity, have strong bias towards action, ability to deep dive whenever required and quickly deliver to unblock the team

Preferred experience and competencies

• You are a software engineer with 4+ years of industry experience.
• Professional experience with at least one web dev framework (ReactJS or Django/Python)
• Professional experience with one or more (SQL or NoSQL) databases.
• A stint in a product company or a startup or any similar faced paced environment is preferable.
• Experience working with cloud infra providers (e.g., AWS, GCP, Azure etc.) is preferable.
• Strong proficiency in REST API