Customer Service Executive

The Product Manager will play a pivotal role in shaping and executing strategic initiatives and product innovations and development within the CarTrade Tech Labs . This position requires an entrepreneurial mindset, a passion for emerging technologies, and the ability to drive ideas from conception to implementation by working together with various stakeholders including engineering, marketing, sales and external customers. The role will rely deeply on leveraging Artificial Intelligence (AI) and Generative AI capabilities to unlock new product opportunities and features, improve decision-making, and drive innovation-led growth.

Job Location- Mumbai

Mode of work - Work from office

Key Responsibilities

● Be a part of the product development life cycle for certain defined products.

● Conduct comprehensive market analysis, competitive benchmarking, and user research to inform product strategy.

● Develop and clearly communicate product roadmaps, strategic objectives, and growth opportunities.

● Collaborate closely with technical, design, and business teams to build, test, and launch new products and services.

● Identify and nurture strategic partnerships and alliances to accelerate innovation and enhance market positioning.

● Define and track success metrics, analyze performance data, and adapt strategies based on data-driven insights.

● Champion a culture of experimentation, agile execution, and continuous learning within the Lab.

● Identify opportunities to integrate AI/ML and Generative AI solutions into products, workflows, and strategic initiatives.

● Work with engineering and data teams to conceptualize, evaluate, and scale AI-driven product features and automation use cases.

● Stay updated on emerging AI trends, LLM ecosystems, and applied AI innovations to inform product strategy and competitive positioning.

● Drive experimentation using AI-enabled tools for user insights, personalization, automation, and operational efficiency.

Qualifications

● Post graduate degree in Business, Engineering, Computer Science, or related fields.

● 3+ years of experience either in Product Management .

● Strong analytical skills and familiarity with market research methodologies.

● Exceptional communication and stakeholder management skills, with the ability to influence cross-functional teams.

● Passion for technology trends and familiarity with agile product development methodologies.

● Hands-on Experience in product management is required.

● Exposure to AI/ML, Generative AI, or data-driven product initiatives, either through product development, strategy projects, or experimentation.

● Understanding of AI product lifecycle concepts such as model evaluation, experimentation, data feedback loops, or AI-enabled user experiences is a strong plus.

● Familiarity with AI tools, LLM-based applications, analytics platforms, or AI-assisted decision-making frameworks will be advantageous.

Job Description:

As a MERN Full Stack Developer, you will be responsible for developing and maintaining web applications using the MERN (MongoDB, Postgresql, Express.js, React, Node.js) stack. You will work closely with our product and design teams to build high-quality, scalable, and efficient solutions.

Key Responsibilities:

• Develop and Maintain Web Applications: Design, develop, and deploy full-stack web applications using the MERN stack.
• API Development and Integration: Create and integrate RESTful APIs.
• Database Management: Design and manage databases using MongoDB.
• Code Quality and Testing: Write clean, maintainable, and efficient code. Implement unit tests and integration tests.
• Collaborate with Cross-functional Teams: Work closely with product managers, designers, and other developers to deliver high-quality products.
• Performance Optimization: Identify and implement performance improvements for existing applications.
• Stay Updated with Industry Trends: Keep abreast of latest trends and technologies in web development.

Required Qualifications:

• Experience: 3-4 years of professional experience as a Full Stack Developer.
• Technical Skills:
• PostgreSQL: Proficient in database design, indexing, and performance optimization.
• Express.js: Solid experience in building and managing APIs and middleware.
• React: Strong knowledge of React and related libraries (Redux, React Router, etc.).
• Node.js: Expertise in server-side development and asynchronous programming.
• HTML/CSS: Proficient in web markup and responsive design.
• JavaScript/TypeScript: Advanced proficiency in JavaScript and TypeScript.
• Version Control: Experience with Git and Git workflows.
• Soft Skills:
• Strong problem-solving abilities and analytical skills.
• Excellent communication and teamwork skills.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Attention to detail and a commitment to delivering high-quality work.

Preferred Qualifications:

• Experience with cloud services (AWS, Azure, Google Cloud).
• Familiarity with CI/CD pipelines.
• Experience with Docker and container orchestration (Kubernetes).
• Knowledge of GraphQL.
• Prior experience in Agile/Scrum development methodologies.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work with a talented and diverse team.
• Professional development opportunities.

Overview:

We are seeking a highly skilled and results-driven Performance Social Media Marketer with expertise in Facebook and Meta Ads to join our dynamic team. The ideal candidate will be responsible for developing and executing strategic advertising campaigns on Facebook and Meta platforms to drive performance metrics and achieve business objectives.

Responsibilities:

1. Campaign Strategy: Develop comprehensive advertising strategies on Facebook and Meta platforms to meet performance goals, including audience targeting, budget allocation, ad creative optimization, and campaign scheduling.
2. Ad Creation and Optimization: Create compelling ad copies, images, and videos tailored to specific target audiences. Continuously monitor and optimize ad performance based on key performance indicators (KPIs) such as CTR, CPC, CPA, and ROAS.
3. Audience Targeting: Utilize advanced targeting capabilities and audience segmentation techniques to reach relevant users and maximize campaign effectiveness. Leverage audience insights and data analytics to refine targeting parameters and improve ad relevance.
4. Budget Management: Manage advertising budgets effectively to ensure optimal allocation and maximum return on investment (ROI). Monitor campaign spending and adjust budget allocations based on performance trends and objectives.
5. A/B Testing: Conduct rigorous A/B tests on ad creatives, audience segments, ad placements, and other variables to identify high-performing strategies and optimize campaign performance continuously.
6. Performance Analysis and Reporting: Analyze campaign performance data using Facebook Ads Manager and other analytics tools to derive actionable insights. Prepare regular performance reports and presentations for key stakeholders, highlighting key metrics, trends, and optimization opportunities.
7. Stay Updated: Stay abreast of industry trends, platform updates, and best practices in social media advertising, particularly on Facebook and Meta platforms. Proactively identify new opportunities and emerging trends to enhance campaign effectiveness and stay ahead of the competition.

Customer Operational Account Management:

 The Customer Success Manager (CSM) will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew existing contracts, as well as to obtain additional revenue within the assigned account workload.

 Take ownership of customers’ operational needs and steward throughout the organization as required.

 Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer business on the Company’s products and Services.

 On-going support for advanced or escalated questions/issues/problems.

 Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.

 Act as a product expert and assist clients in achieving maximum ROI through consultation, training, and analysis for the Company’s customers including but not limited to:  Being a Subject Matter Expert on assigned products and services.  Post-training assessment review and recommendations.  Communication of all system enhancements.  Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.  Adherence to Internal and Industry Risk and Compliance rules and responsibilities.  Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.  Maintain an understanding of the market and industry dynamics, including applicable regulations.

Amagi Media Labs is rapidly disrupting the TV broadcasting Industry as we know it. Founded in 2008, Amagi is now the largest TV AD Network with over 30 million advertising seconds and more than 400 TV channels working on Amagi’s Cloud Infrastructure and managed playout servers. To know more about what Amagi does please visit http://www.amagi.com">www.amagi.com

Technical Program Manager Job Description

Amagi is looking to expand its project/program management team responsible for managing end to end development and delivery of various ongoing software development programs and initiatives within Amagi. We are looking for people who are process oriented, have a strong technology background, who have experience in executing and managing large software projects in the past. The software development projects under execution are largely in the intersection of media and cloud technology domains. 

Responsibilities

• End-to-end ownership of multiple short term and long term product development and delivery initiatives for Amagi's key products 
• Working closely with cross-functional teams like engineering, product, quality assurance, operations and customer success teams.
• Articulating and defining program milestones for  successful and timebound completion of initiatives by developing project plans in collaboration with all the stakeholders. 
• Identifying and resolving process bottlenecks, dependencies and related challenges
• Enterprise program management : Apart from standard product offerings, for enterprise customers, Amagi offers tighter integration and customization of their workflows over the core product offerings.  In this role you one manage end to end onboarding and going live for such enterprise customers.  This involves 
• Working with pre-sales/sales/onboarding/customer to get the requirements
• Prepare a detailed project plan & track it across teams; keep the stakeholders (Sales, ONB, Customer) updated on status and milestones
• Work with Enterprise Engagement Team in Broadcast Engineering closely to deliver according to the plan
• Get the customer trained on the platform before going live
• Formally hand off to support once the customer has gone live

• Create, publish and maintain well organised, comprehensive data and information about the initiatives to enable organization wide transparency and reporting
• Developing dashboards and success metrics to provide visibility to various stakeholders.  
• Ensuring consistent and clear status reporting 
• Prepare presentations and provide supporting data as needed

• Managing one or more programs involving product development initiatives belonging to various categories, like 
• Cutting edge cloud technology intensive SaaS products
• Software solution involving media technology (eg, audio/video streaming) 
• Web frontend and backend related products (built on latest web frameworks)

• Setting up processes, actively participating in improving and maintaining processes for product development and delivery initiatives to enable efficiency across organization
• Based on agile methodologies and project management best practices
• Training and evangelizing the participating teams on agile processes

• Managing executive stakeholders
• Helping the program management team as a whole to publish metrics, dashboards to bring visibility of various programs to the executive team.
• Helping the executive team to take directional calls on new and ongoing programs.  

Desired Skills and Experience

We'll need you to have a good foundation for establishing technical and non-technical enablement needs for internal and external teams.

Required Skills: 

• Communication skills: The candidate must be good at business communication, good at using all modern tools at disposal, be able to organize and lead meetings as and when required. 
• Technical Knowledge: The candidate must have a strong technical background and must be well aware of software engineering technology stacks popularly used in technology heavy companies. The candidate must be able to write and present tech heavy documentation.
• Process Knowledge: The candidate must have experience in running process oriented programs and projects, must have knowledge of agile frameworks, and should be able to set up agile processes for existing and new product development initiatives. 
• Data driven acumen: The candidate must be able to do qualitative and quantitative analysis on available data and metrics to take up calls and set directions for the team.
• Relationship management: The candidate must be able to maintain a good working relationship with various cross functional team members and key stakeholders.

Required Experience:

• Experience in running scrum ceremonies and managing related artifacts
• Hands on experience in project management tools (e.g. Jira)
• Domain experience: Prior experience in media technologies like OTT, audio/video technologies, AWS/GCP cloud based application or web application development

Formal Qualifications:

• Certifications (Preferable):  Agile certifications - CSM® / PMI-ACP® / SaFE® 
• Preferred Work Experience: 2 - 5 years 
• Enterprise Program managers: 5-7 years in Project/Program management
• Educational Qualifications: BE/BTech + MBA (From Tier I/II institutes) 

Online tutoring platform that focuses on connecting students with tutors and has a focus on live learning courses for Science, Technology, Engineering, the Arts and Mathematics (STEAM) subjects. It is a global online school for 21st century skills, teaching Coding and other extra-curriculars to kids age 5-18 via LIVE, interactive, gamified online sessions that work 10x better than status quo.

• 2+ years of experience on NodeJS & React JS
• Practical experience in building APIs
• Experience with RabbitMQ or similar queuing system
• Experience with Redis/ElasticSearch is a plus
• Familiarity with CI/CD pipeline tools like Jenkins
• Practical experience with Git
• A knack for benchmarking and optimization

Senior PHP Laravel Developer

Position: Senior PHP Laravel Developer
Experience Required: up to 3 years
Positions: 03

About us:

Saakh is building a social networking platform for businesses who sell on credit in order to solve for their payment collection challenges faced by every seller on a day to day basis. Our vision is to make payments collections timely and automatic for these businesses. Saakh is building a community of trustable businesses. We are building an eco-system where a business who has cheated once can never cheat again.  

Job description

You will be responsible for handling entire back-end infrastructure of Saakh. You will work closely with founder and CTO to discuss the strategy and to implement the said aforesaid within the deadlines. Saakh is a fast-moving start-up who is at the early stages, timely execution is of paramount importance.

Job responsibilities

• Build innovative, state-of-the-art applications.
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications.
• Prepare and maintain all applications utilizing standard development tools.
• Utilize backend data services and contribute to increasing existing data services API.
• Lead the entire web application development life cycle right from concept stage to delivery and

post launch support.

• Convey effectively with all task progress, evaluations, suggestions, schedules along with

technical and process issues.

• Document the development process, architecture, and standard components.
• Coordinates with co-developers and keeps project managers well informed of the status of

development effort and serves as liaison between development staff and project manager.

• Keep abreast of new trends and best practices in web development.

Desired profile

• Previous working experience as a Laravel developer for 4+ years.
• BS/MS degree in Computer Science, Engineering, IT or similar relevant field.
• In depth knowledge of object-Oriented PHP and Laravel PHP Framework.
• MySQL profiling and query optimization.
• Creative and efficient problem solver.
• Excellent command on Core PHP and MySQL using MVC Architecture.
• Excellent skills in PHP/Javascript.
• Knowledge of At least one CMS (WordPress, Magento or Drupal)
• Excellent of Laravel framework.
• Strong object-oriented programming skills.
• General knowledge of both front-end and back-end web development from a consumer.
• Perspective Knowledge of eCommerce integration.
• Should know about child theme and its structure.
• Should know about creating plugins for theme customization
• It is must to have a high sense of integrity.

Are you one of us?

We welcome you to Saakh’s family.

The role provides L2 and L3 support and IS services to F&PA community using the Cognos Controller Applications

1. Problem determination / troubleshooting and root cause analysis skills for our IBM Cognos Controller Cloud and On-Premises offerings 
2. Create or enhance knowledge assets for our Knowledge Base (how-to guides, technical notes or similar).
3. Contribute to key operational metrics: for example: NPS, initial response times, backlog management, Time to Resolution

Technical expertise:

1. Previous experience with IBM Cognos Controller, Planning Analytics, or equivalent financial consolidation software (e.g. Anaplan, Tagetek, OneStream, Vena Financial Close Management, Oracle Financial Consolidation, ) 
2. Web tier technologies 
3. Network administration 
4. Web applications 
5. Databases (SQL Server Oracle, DB2) 
6. Strong troubleshooting communication skills 
7. Demonstrated organization and time management skills 
8. Demonstrated verbal and written communication skills 
9. Must be self-motivated and disciplined 
10. Ability to recognize and prioritize critical tasks independently

1. Strong in IBM Cognos Controller 10x expertise 2. Strong SQL knowledge (Oracle, MS SQL Server) 3. Good in Data-warehousing concepts with cognos schema  4. Preferred Knowledge on Cognos finance products - Planning/TM1 5. Excellent communication skills  

cognos Controller 10.4.2 -On premise experience - this is the keyword for the search for Cognos Controller.

What you need to have:

As Product Manager for Plum  you will be responsible for the product portfolio, including all product planning and release execution throughout the lifecycle of the product portfolio. This includes defining and prioritizing product roadmap, listening to customers, creating business requirements, driving functional requirement, driving this through development and successfully launching new product features.To read more about the kind of qualities we are looking for this role, please check this link <https://a16z.com/2012/06/15/good-product-managerbad-product-manager/" target="_blank">https://a16z.com/2012/06/15/good-product-managerbad-product-manager/>

1. Strategic planning and managing all stages of Product Life Cycle
2. Develop business cases for each product feature to demonstrate feasibility including target pricing and margin, addressable and realizable market, SWOT analysis, estimated development, implementation, and support costs etc.
3. Develop functional, technical and designs specifications for the product
4. Help define the value proposition of the product for the sales team and help develop the sales tools that support the selling process of your products
5. Research and understand competitive offerings in your sector

1. An enthusiastic individual with 5+ years of experience in product management.
2. We would prefer candidates from Fintech, ecommerce, rewards, loyalty and incentives.
3. We ll look forward to technical skills required for a product role along with soft skills required to manage multiple stakeholder roles. Rest we can explore together during our interactions. If you find yourself to be someone that fits this requirement then read on.

You will closely work with technology, design, sales and customer care teams. You ll report to the head of product development.

Challenging opportunity, tough problems and a very good growth path. An excellent opportunity to work with a team of highly talented young professionals. We also offer a whole load of benefits to make your stay enjoyable with Xoxoday.