Customer Service Executive

Hiring for the below position with one of our premium client

Role: Senior DevOps Engineer

Exp:7+ years

Location: Chennai

Key skills: DevOps, Cloud, Python scripting

Description:

 Strong analytical and problem-solving skills 

Ability to work independently, learn quickly and be proactive

 7-9 years overall and at least 3-4 years of hands-on experience in designing and managing DevOps Cloud infrastructure

 Experience must include a combination of:

o Experience working with configuration management tools – Ansible, Chef, Puppet, SaltStack (expertise in at least one tool is a must)

o Ability to write and maintain code in at least one scripting language (Python preferred)

o Practical knowledge of shell scripting

o Cloud knowledge – AWS, VMware vSphere

o Good understanding and familiarity with Linux o Networking knowledge – Firewalls, VPNs, Load Balancers o Web/Application servers, Nginx, JVM environments

o Virtualization and containers - Xen, KVM, Qemu, Docker, Kubernetes, etc.

o Familiarity with logging systems - Logstash, Elasticsearch, Kibana o Git, Jenkins, Jira 

If interested kindly apply!

• 1 - 5 years of Experience
• Strong Experience in HTML 5, CSS 3 and Bootstrap 3,4 
• Material UI
• Responsive design in website and mobile
• Grid System
• React.js an added advantage

Ability to learn quickly and work in a fastest growing technology

• 5 to 8 years of prior experience in training or equivalent history of increasing the learning curve.
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• Open for Full-time / Part-time / Contract / Freelance.
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• Good in Java along with cloud technologies - AWS/Azure/GCP.
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• Familiarity with working with clients of all sizes in a professional set-up.
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• Excellent communication skills.
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• Detail-oriented.
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• Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly.
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• Proven record of operating as an independent contributor.
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• Ability to deliver engaging presentations.
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• Attention to detail and good problem-solving skills.
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• Excellent interpersonal skills.
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• If you are passionate and meet these requirements and are obsessive about shaping the future of talent, we would love to hear back from you.

About HighLevel

HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.

We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.

Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and, above all, encourage a healthy work-life balance for our employees wherever they call home

We encourage you to check out our youtube channel to learn more about our platform - https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g 

About the team

The Expansion Products team is responsible for driving volumetric & usage-based upgrades and upsells within the platform to maximize revenue potential (apart from the subscription revenue). We do this by building innovative products & features that solve real-world problems for agencies and allow them to consolidate their offering to their clients in a single platform packaged under their white-labled brand. 

The expansion products team focuses exclusively on products that can demonstrate adoption, drive up engagement in target segments and are easily monetizable. This team handles multiple product areas including Phone System, email system, online listing integration, WordPress Hosting, Memberships & Courses, Mobile Apps, etc. 

Why should you join HighLevel?

HighLevel is an exciting place to work because of the passionate, driven team that we have. At HighLevel

• It’s never somebody else’s job
• We are passionately focused on adding value for our users
• We deliver fast using lean principles. We go to market in weeks instead of quarters
• A good idea always gets tested
• We take care of our team so our team can take care of our users
• We embrace that improvement is constant and iterative
• You will learn how to scale B2B SaaS Startup and build relevant, impactful products for customers

About the role

We are looking for an experienced leader with strong technical and communication skills who has formed, led, inspired and managed a team of engineers and led product from conception to deliverables and contributed in development, maintenance and scaling it.

Currently we process over a million messages and emails within our system every week. You will be responsible for strategizing, conceptualising and leading the development effort for the ISV team which will impact revenue generation for every agency in our platform for each message, call and email being processed. 

Type - Full Time (Remote in India)

Your Responsibilities

1. Responsible for developing backend services to provide integrated Twilio and Mailgun/Sendgrid capabilities within the platform.
2. Lead architectural design decisions and technical strategy for the project.
3. Build a solid financial system to process rebilling for each message/email being processed.
4. Creating / Customizing various web applications in Node.js, Vue.js
5. Manage, lead, review work and train a team of great engineers working with you.
6. Help fellow team members in career growth and guidance with regular 1-1s and review meetings.
7. Writing clean, tested, manageable code for services that scale to affect thousands of users everyday.
8. Troubleshoot, test, and maintain the core product software and databases to ensure strong optimization and functionality.

Your Core Skills

1. Solid Experience in Backend engineering with Node.js.
2. Proficient in dashboard development for various applications and should be comfortable understanding the flow of the software.
3. Experience with relational/non-relational databases ex: MySQL / MongoDB / Firestore and have used them to build transactional systems.
4. Understanding of distributed computing systems and corresponding technologies.
5. Hands-on experience in Node.js, REST-based Web Services and app development with modern frontend frameworks such as Vue.js, React.js, Angular etc. in a commercial environment.
6. Should have experience with web services standards and related technologies (XML, JSON, REST, SOAP).
7. Ability to design and build web services, and integrations with third parties through API.
8. Proficient understanding of code versioning tools such as Git / SVN.
9. You have a deep understanding of micro-services architechture 
10. You have experience building event based systems (webhooks & listeners) 
11.  

Additional Skills

1. Experience with GCP technologies
2. Experience with Docker
3. Experience integrating Twilio / Plivo or similar APIs.
4. Experience with Mailgun / Sendgrid APIs.
5. Familiarity with banking / transactional applications.

Job Description

1. Execution of trade orders on behalf of clients in Cash Market, Future & Option, and Currency Segment
2. Building relationships with clients
3. Educating clients on where to invest/trade
4. Maintaining Daily status of clients

Qualification And Skills Required

1. NISM 8 certificate
2. Graduation (Preference Finance background)
3. Knowledge of the Stock Market is mandatory
4. Good Communication skills (Comfortable in English and Hindi)
5. Basic MS Office Skills

• Proven work experience as a UI/UX Designer.
• Minimum 3 to 7 years of experience designing interfaces for mobile and web applications.
• Portfolio of a design project.
• Up-to-date knowledge of design software like Adobe XD, Illustrator, and photoshop.
• Team spirit: strong communication skills to collaborate with various clients.
• Good time management skills.
• Thinker and problem-solving skills.

• Executing all visual design stages from concept to final hand-off to the client.
• Conceptualizing original ideas that bring simplicity with user-friendliness to the complex design.
• Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas.
• Combine creativity with an awareness of the design elements.
• Conduct ongoing user research.
• Don't forget to attach previous work or Behance portfolio link.