Customer Service Executive

NWAY TECHNOLOGIES PVT LTD

COMPANY PROFILE

Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to

3000 crores at most.

Job Description

Department: Support

Qualification: Bachelor’s (BE/B.Tech) or other

Position: Subject Matter Expert (HR)

Experience: 4 years – 7 years

Location: Indore

Roles & Responsibilities:-

 Provide first-line support to clients via telephone/email/tickets according to decide by the

company.

 Troubleshooting and resolving IT issues in a timely manner.

 Answering customer questions.

 Receive, Review and Manage client data in the software.

 Facilitate valuable and clear verbal and written communication with clients.

 Coordinate with internal teams to identify & resolve issues as well as opportunities for

improvement of system and services.

 Provide strategic guidance to client personnel on various modules of ERP.

Requirement:-

 Degree in computer science or information technology preferred.

 Microsoft certification is advantageous.

 Previous experience in a support role.

 Experience with remote desktop applications.

 Strong analytical and problem-solving skills.

 Good communication skills, both written and verbal.

 Excellent interpersonal skills.

Responsibilities:

• Design, develop, and maintain web applications using Java and React JS.

• Collaborate with cross-functional teams to define, design, and ship new features.

• Ensure the performance, quality, and responsiveness of applications.

• Identify and correct bottlenecks and fix bugs.

• Maintain code integrity and organization.

• Develop new user-facing features using React JS.

• Build reusable components and front-end libraries for future use.

• Translate designs and wireframes into high-quality code.

• Optimize components for maximum performance across a vast array of web-capable devices and browsers.

• Participate in team meetings and discussions to understand user needs and functionalities.

• Perform code reviews and improve and maintain code quality.

• Work closely with product management and back-end developers to integrate user-facing elements with server-side logic.

• Keep up-to-date with the latest industry trends and technologies to ensure applications are current and competitive.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Full Stack Developer or similar role.

• Strong proficiency in Java and React JS.

• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.

• Experience with React JS workflows such as Redux, Flux, and Webpack.

• Familiarity with RESTful APIs and web services.

• Knowledge of performance testing frameworks including Mocha and Jest.

• Excellent troubleshooting skills.

• Good project management skills.

• Strong communication and teamwork abilities.

Preferred Qualifications:

• Experience with cloud services such as AWS or Azure.

• Familiarity with CI/CD pipelines and DevOps practices.

• Knowledge of database management systems like MySQL, PostgreSQL, or MongoDB.

Hi,

I am HR from Janapriya school , Miyapur , Hyderabad , Telangana.

Currently we are looking for a primary computer teacher .

the teacher should have atleast 2 years experience in teaching computers .

Intrested candidates can apply to the above posting.

We are looking for a detail-oriented technical project manager to oversee all project operations from inception to execution. A Technical Project Manager is responsible for providing project planning and management for established initiatives within a company. They ensure that projects are completed to specification, within an established time frame and budget. A Technical Project Manager is the lead subject matter expert within the company regarding technology concerns. Additionally, they will hire and train additional support member in a

business's tech department.

Roles & Responsibilities:

• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.

• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and

ensuring technical feasibility.

• Develop a project plan for each client, detailing the tasks that need to be completed for the timely installation

of customized software systems.

• Analyze, plan, and develop requirements and standards in reference to scheduled projects.

• Coordinating with cross-discipline team members to make sure that all parties are on track with project

requirements, deadlines, and schedules.

• Delegate project tasks based on junior staff members' individual strengths, skill sets, and experience levels.

Preparing status reports by gathering, analyzing, and summarizing relevant information.

• Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.

• Obtaining customer acceptance of project deliverables.

• Creating a specialized document for each client, detailing all customizations made.

• Conducting post-project evaluation and identifying successful and unsuccessful project elements.

Who You’ll Need To Be:

• Bachelor’s degree in computer science, engineering, computer information science, information technology,

or a related field with Master’s degree in management.

• Proven working experience in project management.

• Excellent client-facing and internal communication skills.

• Excellent written and verbal communication skills.

• Sound technical knowledge.

• Basic SQL Knowledge.

• Basic Database Understanding.

• The ability to multitask effectively.

• The ability to work independently and as part of a team.

• Strong analytical and problem-solving skills.

• Excellent organizational and time management skills.

• Fintech domain knowledge is an added advantage.

Experience: 2 to 8 Years

Job Description

• Technical Skills requirement : JAVA, Multithreading, OOPS, Data Structure, Karaf.
• Total experience required should be around 2 to 8 years.

Job Description :

- Strong development skills in Java JDK 1.7 or above.

- Knowledge of Java 8 features and Multithreading is a must-have.

- Should have a strong acumen in Data Structures, Algorithms, problem-solving and LogicalAnalytical skills.

- Thorough understanding of OOPS concepts, Design principles and implementation of different type of Design patterns.

- Sound understanding of concepts like Exceptional handling, SerializationDeserialization and Immutability concepts, etc.

- Experience with Multithreading, Concurrent Package and Concurrent APIs Basic understanding of Java Memory Management (JMM) including garbage collections concepts.

- Experience in RDBMS or NO SQL databases and writing SQL queries (Joins, group by, aggregate functions, etc.)

Desired Candidate Profile

• Bachelors/ Master’s degree in Computer Science, Engineering or a related subject
• Minimum 3 years work experience in mobile application development
• Proficiency in Problem Solving, Data Structures and Algorithms
• Strong knowledge of design concepts and constraints on mobile platforms
• Proficiency in Java/Android
• Ability to use third party SDKs
• Familiarity with Firebase, FCM, IMA, Google Services and Facebook SDK
• Demonstrable experience building excellent mobile apps that are currently in Google Play Store
• Experience with HTML5, Java, Responsive Design and flutter    

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Ability to design applications around natural user interfaces, such as “touch”
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements
• Familiarity with cloud message APIs and push notifications

About the Company

• 💰 Early-stage, ed-tech, funded, growing, growing fast
• 🎯 Mission Driven: Make Indonesia competitive on a global scale
• 🥅 Build the best educational content and technology to advance STEM education
• 🥇 Students-First approach
• 🇮🇩 🇮🇳 Teams in India and Indonesia

Skillset 🧗🏼‍♀️

• You primarily identify as a DevOps/Infrastructure engineer and are comfortable working with systems and cloud-native services on AWS
• You can design, implement, and maintain secure and scalable infrastructure delivering cloud-based services
• You have experience operating and maintaining production systems in a Linux based public cloud environment
• You are familiar with cloud-native concepts - Containers, Lambdas, Orchestration (ECS, Kubernetes)
• You’re in love with system metrics and strive to help deliver improvements to systems all the time
• You can think in terms of Infrastructure as Code to build tools for automating deployment, monitoring, and operations of the platform
• You can be on-call once every few weeks to provide application support, incident management, and troubleshooting
• You’re fairly comfortable with GIT, AWS CLI, python, docker CLI, in general, all things CLI. Oh! Bash scripting too!
• You have high integrity, and you are reliable

What you can expect from us 👌🏼

☮️ Mentorship, growth, great work culture

• Mentorship and continuous improvement are a part of the team’s DNA. We have a battle-tested robust growth framework. You will have people to look up to and people looking up to you
• We are a people-first, high-trust, high-autonomy team
• We live in the TDD, Pair Programming, First Principles world

🌏 Remote done right

• Distributed does not mean working in isolation, feeling alone, being buried in Zoom calls
• Our leadership team has been WFH for 10+ years now and we know how remote teams work. This will be a place to belong
• A good balance between deep focussed work and collaborative work ⚖️

🖥️ Friendly, humane interview process

• 30-minute alignment check and screening call
• A short take-home coding assignment, no more than 2-3 hours. Time is precious
• Pair programming interview. Collaborate, work together. No sitting behind a desk and judging
• In-depth engineering discussion around your skills and career so far
• System design and architecture interview for seniors

What we ask from you👇🏼

• Bring your software engineering — both individual brilliance and collaborative skills
• Bring your good nature — we're building a team that supports each other
• Be vested or interested in the company vision