Customer Service Executive

Handle customer complaints,

Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Keep records of customer interactions,

Process customer accounts and file documents.

Follow communication procedures, guidelines and policies.

HR Responsibilities:

1. Handle recruitment process such as posting advertisement, phone screening for shortlisting,
2. Handling joining formalities, arranging interview, employment contracts etc aligned with local regulations, Company policies and procedures.
3. Able to generate new ideas on employee engagement activities (like birthday celebration / fun activity/ fitness activities) and doing necessary communication and arrangements.
4. Prepare confirmation letters, and monitor contract expiry for renewals. Update and manage employee records. Perform other duties as assigned
5. Basic knowledge about the HRM process.

Admin Responsibilities:

1.Taking care of ticket bookings( air/ train) and accommodation for employees through online portals.
2.re-solving maintenance issues of company assets and arranging routine maintenance. Keeping record of office stationery, maintenance of Fire extinguisher, CCTV, AC, Electricity, Telephone ,Photocopier etc

3. Must have knowledge in IT ( laptop/Mobile) gadgets .Solving issues related to employee laptops.
3.Manages correspondence by answering emails and sorting mail
4.Assists in planning and arranging events, including organising refreshments.
5.Handles expenses and billing cycles of Admin vendors
6.Supervising office boy ,Housekeeping , security guards.
7.Drafts, formats, and prints relevant documents
8.Assists in purchase orders and invoicing
9.Manages outgoing post and records data on special deliveries
Photocopies and files appropriate documents as needed
10.Look after Pantry services.
11. Handling all activities related to the new office set up.
12.Finding cost effective vendors and managing their work and agreements.

13.Must have knowledge on maintaining google calendar,virtual meetings.

Skill Required:

Good Written and verbal communication sill( English , Hindi Marathi)

Active listening skill

Problem solving skill without conflicts

Proactive Manner

Solution provider

 Preferred Male candidate.

• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skill
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements

Huge Requirements for Top MNC's!!

Walk in with Resume, walk out with offer letter,

One day interview process... two rounds of interview

Job Description :

• Freshers or Experience in any sales, Inside Sales, Banking process/customer service,BPO background from Banking process, MBA freshers, BE/Btech can also apply

• Salary: INR 1,00,000 – 3,00,000 P.A. Incentives

• Industry:BPO / Call Centre / ITES

• Functional Area:ITES , BPO , KPO , LPO , Customer Service , Operations

• Role Category:Voice

• Role:Associate/Senior Associate

• Employment Type:Permanent Job, Full Time

About The company:

NoBroker.com is world's largest C2C marketplace in online real estate. With cumulative 50 lakh customers, it has grown 10X in last one year. With three rounds of funding of $71 mn, it is well funded by key US, Indian, Japanese & Korean investors like General Atlantic, SAIF Partners, KTB ventures and BeeNext. It is headquartered in Bangalore with a team of 900+ people. 

Role and Responsibility – Sales Champion

• Identifies business opportunities by identifying prospects

• Sells products by establishing contact and developing relationships with

prospects; recommending solutions

• Outbound calling on data collected through lead generation activities /

secondary data sources

• Daily follow-ups on older leads and work on new leads

• Maintains quality service by establishing and enforcing organization

standards

• Must be energetic, well-spoken, eager to close sales deals and generate

revenue for the organization.

Role and Responsibility – Customer Relationship Manager

• Act as relationship manager for the Paid customers of NoBroker

• Build sustainable relationships and trust with customer accounts through

open and interactive communication

• Identify and assess customers needs

• Service customer in finding the right tenant / house as per the requirement

of customer

• Dial outbound and attend inbound calls of customer and leads

• Use internal tools and methods to provide best possible service to the

customer

• Negotiate with leads on behalf of customer

• Keep customer up-to date on the progress of his account

• Follow communication procedures, guidelines and policies.

 Go extra mile to provide excellent customer service.

Regards

Sravani N S.

HR-Executive

Sarjapur Road.