Customer Service Executive

Job description:

We are seeking a dynamic and results-driven Sales Development Representative with a proven track record in sales to join our growing team. You will play a critical role driving the sales cycle from prospecting to deal closure, and ensuring we meet our aggressive revenue goals. This is an exciting opportunity to lead sales efforts, collaborate cross-functionally, and make a significant impact on our company's growth trajectory.

Responsibilities:

• Manage your own pipeline of prospects for lead generation;
• Create a database of prospects and target customers with complete contact information;
• Supported by in-house training and support, you will become an expert in our client's overall value proposition, products, and tools;
• Conduct web product demonstrations encompassing both technical and non-technical aspects of the product offer;
• Identify new business opportunities including channel and other partnerships;
• Engage directly with decision-makers and large-scale businesses throughout India;
• Conduct systematic market research to generate high-quality leads and identify key players;
• Maintain accurate and complete customer records, and activity and pipeline reports within Pipedrive and other CRM tools;
• Achieve and report on key KPIs agreed with the targets

Requirements:

• 10-12 years of sales experience required, with a track record of delivering consistent results and exceeding expectations.
• Preferred experience in Life Sciences and BFSI sectors
• Excellent research, planning, and organization skills;
• Demonstrated ability to convert prospects and close online and in person while maintaining established sales quotas;
• Technology savvy and proficient in the use of a range of communication, presentation, and other business tools;
• Excellent interpersonal skills and ability to communicate (oral and written) effectively;
• Strong work ethic;
• Ability to handle multiple projects simultaneously and work under pressure;
• Strong negotiation skills;
• Passion for selling and enthusiastic self-starter with a “can do” attitude.

What will I be doing? 👩💻👨💻

1. You will be owning features through inception, design feedback, implementation, and launch. This will include building test plans for new features and improvising on existing test plans for feature updates and customer feedback.
2. You will collaborate with Product Designers, Product Managers, Backend Engineers, Data Engineers, and Customer Support
3. You will identify areas for automation and writing automated tests to ensure repeatability, coverage, reliability, and catching regressions.

What do I need? 🤓

1. Strong quality sense and experience working closely with web/mobile development teams
2. Excellent communication skills and passion for tough technical problems
3. Attention to detail and voice of customer experience
4. Experience automating end to end UI tests for mobile and web apps
5. Experience in championing customer feedback post-launch and bringing it to the attention of relevant teams
6. Bachelor's degree in Computer Science, Engineering or a related field or equivalent training, fellowship, or work experience

Brownie points 🍰

1. Understanding of the importance of test plans and how to approach writing informative bug reports

Feel free to apply even if you feel unsure about whether you meet every single requirement in this posting. As long as you're a quick learner, and are excited about changing the status quo for tech recruitment, we're happy to support you as you come up to speed with our tech stack.

Position Overview: We are looking for a senior developer who must be capable of building services using modern microservices architecture with NodeJS & serverless frameworks. Should have strong knowledge of ObjectOriented Concepts, and Node. Js frameworks like loopback, RDBMS, and microservice patterns. The candidate should be comfortable with application coding based on design and specifications, and also be comfortable working with JSON and RESTful services. The candidate must be a top-notch developer committed to keeping learning new things and becoming an integral part of and fostering growth within our development team.

Roles & Responsibilities:

• Developing and maintaining the backend systems that support the application
• Designing and implementing APIs and Microservices architecture to handle the application workload
• Developing and optimizing queries for RDBMS (MySQL) to manage data and ensure performance and scalability
• Managing and deploying the application on AWS using Lambda, ECS and other related services
• Collaborating with front-end developers to ensure smooth communication between front-end and back-end systems and back-end systems
• Writing clean, neat and reusable code that follows coding standards and best practices.
• Participating in code reviews and ensuring that coding standards are maintained
• Troubleshooting and debugging issues that arise in production environments
• Optimizing the application for performance, scalability, and security
• Continuously learning and staying up-to-date with the latest technologies and best practices in software development
• Documenting technical specifications, processes, and system design

Job Type: Full-time

Salary Offer: 3L PA - 5.4L PA

Job Location: Remote for 6-12 months due to the pandemic, then Mumbai, Maharashtra

Required experience:

1-2 years and above experience in developing frontend UIs using HTML5, CSS, Javascript with ReactJS. Candidate must have experience with data binding and state management (Redux/MobX)

Key Skills required :

1. Proficiency in HTML5 development

2. Proficiency in CSS Frameworks like Bootstrap ⅘

3. Strong understanding of Javascript

4. Hands on experience in building and implementing UIs in ReactJs including experience in building components, observables, state management and data binding

5. Strong expertise in building Responsive Websites

6. Experience fixing performance issues using tools like GTMetrix and Pagespeed Insights

7. Working experience in maintaining code versioning by committing to Git repositories

KRAs includes :

1. Understanding the scope of work and arriving at timelines

2. Frontend UI development using Reactjs, HTML5, Javascript and CSS

3. Implementing media queries and following Responsive Web Design principles for responsive websites

4. Implementing state management, databinding and mocking APIs

5. Unit testing prepared web applications and HTML pages

6. Coordinating with the testers to resolve any bugs

7. Reporting on daily and weekly progress

8. Optimization and performance tuning of code

UI/UX Designer role:

DISPRZ is looking for a UI/UX Designer who is passionate about resolving user pain points and delivering amazing customer experiences through customer empathy and great design.

Roles & Responsibilities

• Gather and evaluate user requirements in collaboration with product managers and engineers
• Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes.
• Build page navigation buttons and search fields
• Designing UI elements and tools such as navigation menus, search boxes, tabs, and widgets for our digital assets.
• Prepare and present rough drafts to internal teams and key stakeholders
• Identify and troubleshoot UX problems (e.g. responsiveness)
• Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyse and predict user behaviour.
• Conduct layout adjustments based on user feedback
• Adhere to style standards on fonts, colours and images
• Employ techniques for discovering, recording, and communicating the customer's experience (mental modelling, journey mapping, etc.).

Job Specifications

• A Bachelor's degree and a minimum of 2 years of UI/UX design experience for digital products or services.
• Working knowledge of the following technologies and software: Sketch, InVision, Visio, HTML, CSS (SCSS), iOS, Android, Design Systems and Adobe Creative Suite.
• Portfolio of design projects
• Knowledge of wireframe tools (e.g. Wireframe.cc and InVision)
• Team spirit; strong communication skills to collaborate with various stakeholders
• Good time-management skills