Technical Program Manager (AI/ML)

CUSTOMER CARE EXECUTIVE (Non - Voice, WFH)

Job Title: Customer Service Representative (Work From Home) 

Location: Remote (Work From Home)

Employment Type: Contractual (as per client requirement)

Monthly CTC: ₹23,000 (Approx. ₹18,000 Take-Home)

Shift: Rotational shift (6 days a week job)

About the Role

We are hiring enthusiastic and customer-focused individuals to join as a Customer Service Representatives for a leading e-Commerce client. 

Key Responsibilities

Handle customer queries efficiently and professionally via chats or emails.

• Eligibility CriteriaEducation: Graduate in any discipline or candidates with higher qualifications are also welcome to apply.
• Experience: 1 year exp is mandatory in chat or mail.
• Languages: Good communication skills in English and Hindi.
• Age Limit: Maximum 32 years. Applicants beyond 32 years are not eligible for this role.

Work From Home Requirements

Applicants must have a computer or laptop with the below-mentioned configuration to be eligible:

• Core i5 7th Gen or above processor
• Minimum 8 GB RAM
• Functional camera (mandatory during working hours)
• Stable internet connection: minimum 20 Mbps
• USB headset with noise cancellation
• UPS backup for power stability
• EDR (Endpoint Detection and Response) software installed

 If you do not have any of the above specifications, you are not eligible for this role.

At Exito, we focus on creating bespoke solutions that focus on thought leadership, collaboration, re-education and building new business opportunities. Our conferences and summits reach global markets across the EMEA & APAC regions where we engage with various CXO's and Business Leaders across industries in tech and non-tech spaces.

As part of our HR team, you will be responsible for fostering a high-performance culture across our three key verticals—Flagship Events, Customized Events, and Inside Sales. From talent acquisition and employee engagement to performance management and compliance, you will drive initiatives that align with our business goals while creating a positive and growth-oriented workplace.

If you are passionate about HR excellence and eager to contribute to a fast-paced, evolving organization, we invite you to be part of our journey at Exito!

Responsibilities

Recruitment & Talent Acquisition

• Manage end-to-end recruitment, from sourcing to onboarding.
• Develop and implement strategic hiring plans to enhance efficiency.
• Ensure a seamless interview experience for candidates and stakeholders.
• Delegate new hiring requirements with the team and track recruitment progress.

Employee Management & Engagement

• Oversee the entire employee lifecycle, from onboarding to exit.
• Ensure discipline and adherence to company SOPs and policies.
• Plan, budget, and execute employee engagement activities to boost morale.
• Monitor employee retention and turnover trends, providing insights.
• Handle workplace safety concerns and grievance resolution.
• Manage employee grievances and bridge any communication gaps.
• Co-ordinate with department heads to ensure clear communication and execution of all new initiatives & engagement activities.

Compliance & HR Policies

• Lead the policy development to align with company values.
• Ensure compliance with ESIC, PF, and other statutory requirements.
• Implement new initiatives based on feedback & review to foster better working conditions and policies.

Training & Development

• Coordinate with department heads to create training plans and initiatives for employees.
• Research & implement L&D initiatives to enhance workforce capabilities.
• Collect training feedback and integrate improvements.
• Analyze employee performance and recommend targeted training programs.
• Organize workshops/seminars on relevant industry trends and skills.

Payroll & HR Operations

• Prepare and submit employee attendance data for payroll processing.
• Coordinate with external vendors to manage salary accounts, PF, ESIC, etc.
• Coordinate with the finance team to ensure the final salary report is accurate and submitted in time for the salary cycle.

Team Management & Reporting

• Manage the team's work performance and ensure positive outcomes.
• Provide regular training or course work to keep the team informed of new HR practices and improve their skillset.
• Ensure clear and concise reports are being generated to display the HR Department's Performance.
• Present department performance and HR insight to the senior management during review meetings and implement feedback.

Skills & Qualifications:

• Bachelor’s degree in Human Resources or a related field.
• 3-5 years of HR experience, preferably an HR Generalist Field.
• Strong understanding of HR functions, policies, and best practices.
• Excellent communication and people management skills.
• Tech-savvy with experience in HRIS & ATS (Zoho preferred).
• Strong analytical and problem-solving abilities.

Job Type:

• Full-time & On-site
• 5 day work week

Location: Koramangala, Bangalore

Key Responsibilities:

- Identify, pursue, and secure new business opportunities through networking, cold calling, outbound campaigns, and direct meetings.

- Conduct market research to understand client needs, industry trends, and competitive positioning.

- Engage potential clients through calls, emails, presentations, and meetings to pitch company offerings effectively.

- Understand client requirements and provide tailored solutions that align with their needs.

- Prepare and deliver compelling sales proposals, presentations, and follow-up communications.

- Manage the entire sales process from lead generation, qualification, proposal, negotiation, to closing the deal.

- Maintain a detailed and updated database of leads, prospects, and sales activities using CRM tools.

- Achieve and exceed monthly, quarterly, and annual sales targets.

- Collaborate closely with internal teams (marketing, operations, and service delivery) to ensure a smooth client onboarding and satisfaction process.

- Provide regular sales forecasts, pipeline updates, and performance reports to management.

Requirements:

1. Bachelor's degree in Business, Marketing, or a related field.

2. 1+ years of experience in business development or end-to-end sales roles.

3. Proven track record of meeting or exceeding sales targets.

4. Excellent communication, negotiation, and interpersonal skills.

5. Self-driven, proactive, and capable of working independently.

6. Familiarity with CRM systems and sales performance metrics.

Responsibilities

• Develop, deploy, and maintain scalable products
• Participate in code reviews, and design discussions to ensure code quality and distribute knowledge
• Pair with team members for functional and non-functional requirements to write well-crafted, well-tested, readable, and maintainable code.
• Help to define roadmap and architecture based on technology and business needs
• Understand business requirements and work closely with the business to provide solutions

Eligibility

• Strong expertise in Backend Python Development with skills to create APIs, integrate the functions into UI, and store and retrieve data from a variety of databases.
• Strong experience with Django/Flask.
• Strong experience in writing unit tests.
• B.Tech/B.E (Preferred CSE)

Personality we expect:

• You are a hunter looking for opportunities to sell and maximize company revenue all the time in your territory
• You will prepare and review the monthly / weekly plan for your territory. Collaborate with the RSMs and partners in the field to achieve as per plan
• You believe in taking baby steps towards success, enjoy learning by doing and believe in building a strong network both in the market and within the company to take collaborate at the right time for success. You strongly believe domain, business and product knowledge and skill contribute to success and enjoy learning small modules in the product each day
• You should be able to understand the nuances of customer decision making to increase win rates and for faster order closure. Need to show empathy and ability to understand customer needs and sells the benefit not product/company as the outcome of selling is the value or results they can experience rather than the features
• You will have to participate in hackathon arranged by RSM periodically to accelerate progress on key initiatives and priorities and to build bonding within the team
• You value your, other team members and customers time, love to plan your tasks for the next day session wise, measure your plan vs achievement each session and day wise and honestly share your experience, feedback, challenges, learning and emotions for the day in your daily report
• You should have the flexibility to handle different levels and categories of customers. Right from the small retailers to medium to corporate level customers
• You follow the systems and processes and utilize CRM tools effectively to ensure 100% quality information is entered in CRM for all the leads, prospects, customers and partners engagements
• You love sharing your success and your learning not only with the area / regional team you work with but also with others as appropriate
• You are expected to have strong negotiation skills and closure of the business deals profitably to GOFRUGAL
• You need to establish trust in relationship with customer and gain the respect of the customer by ensuring the implementation delivers on the promise made during sales. You will be the go-to person understand his needs, addressing his unhappiness on a timely manner, keeping him happier thus accelerating business through references

Our ideal candidate is someone who is an exceptional JS developer with significant experience on React and Node. You should be able to build and support complex applications single-handedly with a keen eye towards UX, design, security and performance. Additionally you will need to have a basic understanding of microservices, API integrations to aid in achieving our vision of building the most robust and scalable integration platform in the B2B Retail + Food verticals. You will be responsible for architecture, design and implementation of the entire system to support thousands of customers globally. Our stack is primarily built around Node, PHP, React, Angular, Mongo, PHP and advanced Infra and DevOps tools such as Kubernetes, Grafana, Prometheus, ELK and more.

Mentoring should come naturally to you, as well as finding the right balance towards process and documentation.

Highlights:
1) You will be working on interesting technical challenges in a product centric and open-source driven environment.
2) You will help set a very high bar on code quality with a focus on test driven development and writing highly performant, fault tolerant and secure code.
3) You will take ownership of product features from conception to implementation, testing deployment and support.
4) A lot of freedom on when and where you work from - just get stuff done.
5) You will open source as much as possible, and blog about cool things that you learnt and built.
6) You will help define who we become as a company.
7) You will get stock options in line with silicon valley standards.


Caveats:
1) We have a strict no-divas rule. There are a lot of smart engineers on the team but no one with an attitude / superiority complex.
2) If you think writing tests for your code, writing docs, doing customer support etc are not your cup of tea, this isn't the right role for you.
3) Similarly, if you're viewing this just as a 20-40% increment opportunity over your current compensation, this isn't the right role or company for you.


This role can be the growth opportunity of a lifetime for anyone who has been operating as a backend lead and wants to grow into a fullstack CTO. Check out the links below if you'd like to learn more about us. We encourage people from underrepresented groups to apply.

1) Why ShoppinPal? - https://www.youtube.com/watch?v=cE7DgtwA0ws" target="_blank">https://www.youtube.com/watch?v=cE7DgtwA0ws
2) Our hiring philosophy and process http://techstory.in/building-startup-team/" target="_blank">http://techstory.in/building-startup-team/
3) Our culture- https://www.shoppinpal.com/culture">https://www.shoppinpal.com/culture