7+ Mapping Jobs in India

Job Description :

We are seeking an experienced ServiceNow CMDB Architect to join our team and lead the design, development, and implementation of the Configuration Management Database (CMDB) within the ServiceNow platform. The ideal candidate will have a strong background in Service Mapping and a deep understanding of the Common Service Data Model (CSDM) to ensure that our ServiceNow CMDB is optimally configured, aligned with ITIL best practices, and supports business-critical processes.

Key Responsibilities :

- Lead the architecture, design, and implementation of the ServiceNow CMDB and related processes in alignment with the business requirements and ITIL standards.

- Implement and enhance Service Mapping solutions to ensure accurate discovery and mapping of services to infrastructure components.

- Design, develop, and maintain CSDM to ensure proper classification, relationships, and data modeling for services, applications, and IT components.

- Collaborate with stakeholders to gather and understand requirements and translate them into effective CMDB and Service Mapping strategies.

- Oversee data governance, quality, and integrity in the CMDB, ensuring that configuration items (CIs) are accurately tracked and managed.

- Create and enforce best practices for maintaining and updating CMDB, Service Mapping, and CSDM.

- Provide expertise in ServiceNow implementation, configuration, and integration with other ITSM modules (Incident, Problem, Change Management, etc.).

- Work closely with the IT operations, security, and service management teams to align the CMDB with operational needs.

- Guide and mentor junior ServiceNow developers and administrators on CMDB and Service Mapping best practices.

- Perform regular audits and assessments of the CMDB and Service Mapping configurations to ensure alignment with the evolving business needs.

Required Skills and Experience :

- ServiceNow CMDB Architecture experience with extensive involvement in the design and implementation of CMDB processes.

- Strong expertise in Service Mapping within ServiceNow and its integration with infrastructure components.

- Deep knowledge of CSDM (Common Service Data Model) and the ability to map complex relationships and structures.

- Extensive experience in ServiceNow platform configuration and customization (including updates and releases).

- Strong understanding of ITIL best practices and their integration into ServiceNow CMDB and Service Mapping modules.

- Ability to develop and enforce CMDB policies, governance frameworks, and best practices.

- Expertise in managing large-scale CMDB implementations, including data migration, discovery, and reconciliation processes.

- Experience in working with Discovery, Event Management, and Automation modules of ServiceNow.

- Knowledge of scripting and automation within the ServiceNow platform (e.g., Business Rules, Script Includes, etc.).

- Strong problem-solving skills and ability to work in a fast-paced, dynamic environment.

- Excellent communication and interpersonal skills with the ability to collaborate with both technical and non-technical stakeholders.

Job Title: ServiceNow ITOM Developer

Location: Hyderabad, India

Experience: 6 - 8 years

Job Summary:

We are seeking an experienced ServiceNow ITOM Developer with 6+ years of hands-on experience in ITOM development. The ideal candidate should have strong expertise in ServiceNow ITOM Suite, CMDB, and exposure to cloud infrastructure such as AWS, Azure, Google Cloud, or Oracle.

Key Responsibilities:

• Design, develop, and implement ServiceNow ITOM solutions, including Discovery, Service Mapping, Event Management, Cloud Management, and Orchestration.
• Configure and maintain CMDB (Configuration Management Database), ensuring data integrity and compliance with ITIL best practices.
• Develop and implement custom workflows, automation, and integrations with external systems.
• Work closely with stakeholders to gather requirements, design solutions, and troubleshoot issues related to ITOM functionalities.
• Optimize ServiceNow ITOM modules to enhance performance and efficiency.
• Implement and maintain discovery mechanisms for on-prem and cloud infrastructure (AWS, Azure, Google Cloud, Oracle).
• Ensure best practices, security, and compliance standards are followed while developing solutions.
• Provide technical expertise and guidance to junior developers and cross-functional teams.

Required Skills & Experience:

• 6+ years of hands-on experience in ServiceNow Development, specifically in ITOM.
• Strong expertise in ServiceNow ITOM Suite, including Discovery, Service Mapping, Orchestration, and Event Management.
• In-depth knowledge of CMDB architecture, CI relationships, data modeling, and reconciliation processes.
• Experience integrating ServiceNow ITOM with cloud platforms (AWS, Azure, Google Cloud, Oracle).
• Proficiency in JavaScript, REST/SOAP APIs, and scripting within the ServiceNow platform.
• Strong understanding of ITIL processes and best practices related to ITOM.
• Experience working with MID Servers, probes, sensors, and identification rules.
• Ability to troubleshoot and resolve complex issues related to ServiceNow ITOM configurations.

Nice-to-Have Skills:

• ServiceNow Certified Implementation Specialist – ITOM certification.
• Experience in CI/CD pipeline integration with ServiceNow.
• Knowledge of ServiceNow Performance Analytics and Reporting.
• Hands-on experience with Terraform or other Infrastructure as Code (IaC) tools.

Core Responsibilities

Front-end Development:

o Develop web applications using React, flask. o Implement responsive design to ensure user-friendly interfaces.

o Utilize mapping libraries (e.g., Leaflet, Mapbox) to display geospatial data.

Back-end Integration:

o Work with APIs and manage data flow for project analytics and management.

o Enhance features for robust data handling and real-time project analysis.

Cloud Deployment:

o Deploy and manage web applications on AWS and similar platforms. o Optimize for performance, scalability, and storage efficiency.

GIS and Mapping Tools:

o Develop tools using GIS data like KML and Shapefiles. 

Please find the ServiceNow JD for Service Mapping:
• Overall 10+ years of application development out of which 3-5 years of ServiceNow development and implementation experience are required. • Prior experience with the Discovery module implementation in ServiceNow and strong knowledge of the CMDB and Asset Management modules • Strong knowledge of the latest version of CSDM. • Prior experience with Service Mapping implementation in ServiceNow is a must. • Good knowledge of the ServiceNow Events Management module. • Good knowledge of the ServiceNow basic applications like Incident, Problem, Change, Knowledge Management and Service Catalog • Design and implement new functionality using Variable sets, Forms design, Business Rules, UI Policies, Client Scripts, Access Lists, Workflow Activities, Flows, Script Includes etc. • Develop and deliver customized portal web pages with custom widgets in ServiceNow portal using Bootstrap and AngularJS JavaScript frameworks. • Service Catalog and Request Workflow Design and Configuration. • Modules & Application implementation and Automated Test Framework knowledge. • Use of Mid server, web services, REST services configurations, schedulers, email, events and notifications. • Experience in JavaScript, Jelly Scripting, glide scripting, jQuery, Angular JS, Bootstrap, HTML, Ajax, and CSS. • Knowledge of technical components such as ServiceNow LDAP, SSO, Search, Reports, Users and Groups configuration. • Work with functional and admin teams to deliver automated workflow solutions in ServiceNow • Facilitate and support the rollout of new application and enhancements in ServiceNow • Advise functional and admin teams on design, development and overall ServiceNow best practices • Work with Business Systems Analyst to gather and review requirements • Experience with ITIL & Scrum methodologies • Working knowledge of relational database concepts and structure • Experience with security risks and impact from a development perspective • Integration experience with REST is must and SOAP is a plus • Collaborate with business, systems, and Technology partners in business analysis meetings to develop business and systems requirements • Knowledge on ServiceNow APM and ServiceNow SecOps is a plus • Strong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases • Excellent communication skills (verbal & written) Location: Resource must be based in Bangalore and needed to be coming to Dell 6 Bangalore on Wednesdays.