11+ Malware analysis Jobs in Delhi, NCR and Gurgaon | Malware analysis Job openings in Delhi, NCR and Gurgaon
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• Handling critical incidents/escalations, reviewing incidents and tracking towards closure • Good experience in SIEM tools, event logging and event analysis • Good knowledge in enterprise security products like Firewalls, IPS, Web/content Filtering tools, Compliance tools • Team Management, performance monitoring and prepare reports on weekly, monthly basis and share to stakeholders as needed • Good knowledge about common security attacks, targeted attacks • Good experience in forensic analysis, Packet Analysis tools like Wireshar • Assisting, mentoring L2/L3 analysts and groom them to move to next level • Contribute to continue monitoring and improvement of security posture of the organization • Having experience of managing team of 25+ team members across multiple locations.
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• Primarily responsible for security event monitoring, management and response • Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring • Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs • Responsible for team & vendor management, overall use of resources and initiation of corrective action where required for Security Operations Center • Management, administration & maintenance of security devices under the purview of SOC which consists of state-of-the art technologies • Perform threat management, threat modeling, identify threat vectors and develop use cases for security monitoring • Responsible for integration of standard and non-standard logs in SIEM • Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt. • Co-ordination with stakeholders, build and maintain positive working relationships with them
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Direct Selling and Target Based (Field Sales/Out Side Sales).
Prepare and follow up on sales quotations made to clients.
Will be responsible for client retention, per client revenue optimization & renewals.
Handle client queries/escalations.
Should have effective sales & negotiation ability.
Interacting with vendors for product upload in their respective Domain.
Opportunity
As a Technical Support Specialist, you will provide the highest level of support to every customer, through every interaction. You will work closely with other teams (onboarding, customer success, and engineering) to ensure that customer accounts have the technical support necessary to be set up for success. You will manage and troubleshoot third-party integrations, build and use technology resources for the Customer Experience and Solutions team, and act as an escalation point for the rest of the team.
We’re looking for someone who is highly-motivated and detail-oriented. You’re also passionate about people as much as you are about getting your work done. You have a natural fluidity and thoughtfulness to your written and verbal communication with customers. On top of that, you’re incredibly organized, handling multiple responsibilities at the same time without letting a single ball drop.
Our perfect team member has a customer-first attitude with a strong sense of empathy. More importantly, you have a natural curiosity and aptitude for technology and can quickly learn how to use new tools.
Past experience in technical customer support (email, phone, chat or live) is definitely a plus. If this sounds like you, we’d love to hear from you!
Responsibilities
- You will be the face of QDC, handling inbound interactions through (chat, email, phone and remote session)
- Learn to triage incoming customer inquiries and the process of escalating them by working with various team members to resolve and close tickets in pre-defined SLA.
- Reproduce customer issues and log tickets to be solved by the engineering team.
- Guide users on product features and train them to use it effectively.
- Build and maintain the resources required for technical support. (Walkthrough, set up guides, help tutorials, emails, and video tutorials)
- Take handover from the onboarding team by understanding customers' persona, their pain points, and expectation.
- Rigorously measure support SLA & metrics and improve it continuously.
- Maintain regular communications with customers about new feature developments and enhancements to the product.
- Consistently gain product knowledge and work towards improvements on internal processes by identifying the existing bottlenecks.
What you can expect in the next 12 months
Within 1 month
- You should have acquired a good knowledge of the laundry domain, QDC product, and process that we follow.
- Have a one-one chat with every member of the Quick Dry Cleaning team so you get to know everyone well and understand each other.
- You should have gone through at least 3 onboarding and sales experience in the buddy system.
- You should have spent a day at the laundry store to get live hands-on experience.
- You should be able to configure SMS API’s for national and international clients.
- Learn how to access and use all internal tools, including Google Apps, Zoho Desk, JIRA, Sales-IQ, CRM and reverse-shadow in each tool.
- Shadow other Customer Support Representatives (CSRs) handling inbound interactions, gaining an understanding of common customer inquiries as well as our processes for resolution; demonstrate understanding by completing simple tickets with a CSR shadowing you.
Within 3 months
- Independently handle hardware integration and support.
- Become QDC expert through training and customer interaction, building a solid understanding of each feature and best practices for how to use them; handle 80% of all inbound Technical Support interactions without assistance through resolution or escalation; be able to provide creative solutions to users.
Within 6 months
- Maintain a level of customer satisfaction (we measure through CSAT scores) equal to or greater than the overall team average; help maintain all service and support content including process documentation, videos, email macros, training manuals and help articles.
Within 12 months
- Help interview, onboard and train incoming team members.
- Proactively identify, pilot and implement ways to increase efficiency in Technical Support processes; assess results and refine.
What an ideal candidate looks like?
- At least 2+ years of work experience in a customer-facing role such as Customer Support, Account Management, Sales, Corporate Training, etc.
- Strong problem-solving skills, technical and analytical aptitude with the ability to quickly learn and adopt technical products.
- Ability to understand a software product and its nuances very well.
- Experience managing customer interactions effectively.
- Previous B2B SaaS and enterprise software experience.
- Excellent written and verbal communication skills.
- Ready to work in US Shift in the future when required.
What are we looking for?
Attitude
Skills
- Empathy
- Positive Attitude
- Patience
- Organized
- Process Driven
- Coachable
- Metrics Driven
- Attentive and Listening Skills
- Ability to explain in uncomplicated/ simple language
About Quick Dry Cleaning
We are on a mission to make Dry Cleaners and Laundry business winning in the digital era.
We believe in
- Helping traditional laundries to come at par with digital businesses: Traditional We help laundry businesses adopt modern technology and deliver the customer experience that today’s digital businesses like Swiggy, OLA and Flipkart are delivering. We feel successful when we hear stories like these.
- Building a large profitable business: We envision building a capital-efficient, large profitable business to achieve our mission of making laundry business win. This means less dependence on investors & more ownership with the team. We are one of the few profitable Indian SaaS startups building value SaaS
- Employee Wellness <> Customer Success: We give as much importance to each team member’s personal & professional success as much as we care about our customer's success. We believe it’s all about balance.
Our impact so far
- 3 Billion garments processed through QDC Dry Cleaning Cloud
- 47 countries
- 1000+ Paid subscribers
- 5000+ Users
- All this could be achieved with a nimble team of 20 from our single office in Noida
Why join QDC?
- Freedom & Responsibility: If you are a person who wants to take up challenging work & push your boundaries with no one monitoring you, then this is the right place for you. There are no hierarchies. No managers to please.
- Holistic Growth: Building a career doesn’t have to be at the cost of missing out on your personal front. We believe that professional success is worth it when the personal goals are nurtured with equal importance. We will support you all in on that journey of yours.
- Transparency: If you ever wanted to know what it’s like to be on an entrepreneurial journey, then working with QDC gives you that opportunity to experience it all first hand.
- Great Environment: We spend more time of our day at work than at home while awake, so it is important that we feel comfortable in our workplace. Our office space is fun and the team is funnier. We never miss out on any opportunity to have fun. We don’t experience Monday blues rather we have Monday excitement.
MongoDB
Express
NodeJS (Node.js)About Us:
Nativebyte is a software services company with focus on building large scale enterprise applications which work with millions of users. We work with startups and large corporates alike to develop end to end technology solution for them.
Job Description:
We are looking for a Backend developer who is proficient with Node.js. Your primary focus will be on developing user interface components and implementing them following well-known Node.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. You will coordinate with the rest of the team working on different layers of the infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality product is important.
Responsibilities
- Responsible for server-side web application logic and integration of the work front-end developers
- Write the web services and APIs used by front-end developer and mobile application developers.
- API integration Backup and restore technologies for a website’s files and DB
Skills:
- Proficient knowledge of the back-end programming language and the framework that is used by the company
- Understanding of front end technologies like HTML, CSS, and JavaScript (to communicate with team members on the front-end)
- Ability to manage a hosting environment, including database administration as well as scaling applications to handle load changes
- Knowledge of accessibility and security compliance
- Experience with version control, such as Git
Notice Period - Immediate or 15 days or 30 days.
Python
Django
Javascript- Deployment and production support.
- Strong knowledge of SQL database and experience in writing queries with and without ORM.
- Designing and creating RESTful APIs for internal and partner consumption
- Experience of code versioning tools, such as Git, Bitbucket, Github
JavaNodeJS (Node.js)
Amazon Web Services (AWS)What you will do:
- Playing a part in defining software architectures – collaborate with leads to explore existing systems, determine areas of complexity, uncover potential risks to successful implementation, and learn the applications’ capabilities.
- Implementing solutions as per technical design for new features and changes to existing components.
- Participating in the full development lifecycle of new functionality and enhancements to existing applications.
- Committing to producing high quality, highly performing and robust software within agreed time estimates and to agreed quality standards.
- Managing all stakeholder expectations.
- Working alongside global teams.
- Taking responsibility for successful delivery.
- Being able to work in a fast paced Agile/SCRUM environment.
- Following coding standards, building appropriate unit tests, integrating tests and deployment scripts.
- Assisting in defining software architectures – Collaborating with leads to explore existing systems, determining areas of opportunities.
- Translating designs and style guides provided by the Design team into functional user interfaces, ensuring cross browser compatibility and performance.
- Contributing to continual improvement by suggesting improvements to user interface, software architecture or new technologies.
The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.
What you will do:
- Achieving & exceeding business goals and targets for Gold Loans business
- Creating a strong & compliant sales culture to drive acquisitions, profitability and employee development
- Managing and supporting the effective deployment of team of sales professionals with respect to the geographical area, exploring new markets and in allocating resources to most profitable opportunities
- Identifying the need of sales training, analyzing changing market trends, channel deployment etc
- Ensuring implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work
- Recruiting and Retaining high performers
- Ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Grooming of the team to achieve their respective targets
- Managing the Distribution through Dealer relations and servicing the Dealers, and their concerns in an appropriate manner
- Managing the Delinquency of the business sourced to ensure health of portfolio
- Ensuring 100% Collections
Desired Candidate Profile
What you need to have:- Graduate with experience in gold loan mandatory
- Strong verbal and written communication skills
- Willingness to travel extensively
- Strong bias for action & driving results in a high performance environment
Desired Profile:
- Strong analytical skills Ability to turn business requirements into technical concepts and code.
- Minimum 6 years experience in ABAP (at least 3 projects with minimum 1 project as the sole lead developer)
- Minimum 6 to 9 years of experience in software development
- Should have strong ABAP knowledge with additional expertise on Interface, enhancement, OOPS, SAP Netweaver Gateway
- Minimum 3 years of experience in OOABAP is a must.
- Functional knowledge in SAP PM, SAP PLM, SAP MM, and SAP ISU will be a plus
- Excellent problem solving and communication skills
- Experience with SAP Mobile Platform is a plus.
Our client is the most sought after traditional Indian outfit manufacturing and exporting company. Their contemporary and stylishly designed clothes are full of unique patterns, matchless embroidery, gorgeous mirror-work and beautiful block prints.
Almost a decade old, it is a venture committed to bring together a varied range of traditional crafts and techniques of dyeing, weaving, printing and hand embroidery. The founders have dedicated their life to promote Indian Block Prints and provide employment and Hand-Embroidery training to women so that numerous underprivileged women can be empowered.
- Reviewing and analyzing system specifications
- Collaborating with Software Engineers
- Executing test cases (manual or automated) and analyze results
- Reporting bugs and errors to development teams
- Helping troubleshoot issues
- Conducting post-release/ post-implementation testing
- Working with cross-functional teams to ensure quality throughout the software development life-cycle.
What you need to have:
- Proven experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Working knowledge of JIRA and SQL
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills
- Self motivated and ready for a challenge
- Passion to learn and to Grow
- Team member with excellent communication skills.
- A desire to learn new skills and technologies
- The ability to seek solutions independently
- The drive to work in a fast-paced environment
- Filter criteria –
- 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade)
- Corporate relationship and Sales ownership experience
- Understanding of Corporate/ Commercial/ SME/ Trade Finance
- Individual needs to be self-driven, capable of working with minimum supervision
- This will be an acquisition and execution role, hence proven competency in these will be essential
- Job Role –
- Responsible for bringing in new client acquisitions and driving closure on mandates for the region
- Understanding the key offerings of the company platform and applicability across industries
- Marketing SCF solutions to Corporates and their Supply Chains
- Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities
- Engaging with the FI partners to activate and grow financing on the Network
- Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region
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