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Job Summary

We are looking for a proactive and customer-focused Incident Management Associate to oversee the end-to-end management of production incidents and ensure timely restoration of IT services. The ideal candidate will coordinate with cross-functional technical teams, drive incident resolution, facilitate stakeholder communication, and minimize business impact through effective incident management practices.

This role requires working in a 24x7 rotational support environment, including weekends and holidays, as per business requirements.

Key Responsibilities

• Manage the complete lifecycle of Major and High-Priority Incidents from identification through resolution and closure.
• Lead incident bridge calls and coordinate with application, infrastructure, cloud, network, database, and support teams to expedite resolution.
• Ensure timely incident response, escalation, communication, and resolution in accordance with defined SLAs.
• Monitor incident queues and prioritize issues based on business impact and urgency.
• Provide regular status updates to business stakeholders, customers, and senior leadership during critical incidents.
• Coordinate technical teams to identify workarounds and restore services as quickly as possible.
• Conduct post-incident reviews (PIRs), document root causes, corrective actions, and lessons learned.
• Track recurring incidents and collaborate with Problem Management teams to drive permanent resolutions.
• Maintain incident documentation, dashboards, and reports for operational reviews and management reporting.
• Ensure compliance with ITIL Incident Management processes and organizational governance.
• Support change implementation activities and assess potential impacts during planned maintenance windows.
• Identify opportunities for automation and continual service improvement to enhance operational efficiency.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 2–5 years of experience in Incident Management, IT Operations, Service Delivery, or Production Support.
• Strong understanding of IT Service Management (ITSM) processes and ITIL best practices.
• Experience managing Major Incidents in enterprise production environments.
• Excellent communication, coordination, and stakeholder management skills.
• Ability to work effectively under pressure in a fast-paced operational environment.
• Willingness to work 24x7 rotational shifts, including weekends and public holidays.

Required Technical Skills

• ITSM Tools: ServiceNow, BMC Remedy, Jira Service Management, or equivalent.
• Monitoring Tools: Splunk, Dynatrace, AppDynamics, Datadog, Grafana, SolarWinds, or similar.
• Ticketing and Incident Tracking Systems.
• Microsoft Office Suite (Excel, PowerPoint, Word).
• Basic understanding of cloud platforms (AWS, Azure, GCP) is desirable.
• Familiarity with Linux/Windows environments, networking, databases, and enterprise applications is an advantage.

Preferred Qualifications

• Experience supporting large-scale enterprise production environments.
• Exposure to cloud-based applications, microservices, APIs, and DevOps environments.
• Knowledge of Change Management, Problem Management, and Release Management processes.
• Experience working with global teams across multiple time zones.

Preferred Certifications

• ITIL Foundation Certification (Preferred)
• ITIL Intermediate (Good to have)
• Microsoft Azure Fundamentals / AWS Cloud Practitioner (Good to have) 

🚀 Hiring: Dot net full stack at Deqode

⭐ Experience: 8+ Years

📍 Location: Bangalore | Mumbai | Pune | Gurgaon | Chennai | Hyderabad

⭐ Work Mode:- Hybrid

⏱️ Notice Period: Immediate Joiners

(Only immediate joiners & candidates serving notice period)

We’re looking for an experienced Dotnet Full Stack Developer with strong hands-on skills in ReactJS, .NET Core, and Azure Cloud Services (Azure Functions, Azure SQL, APIM, etc.).

⭐ Must-Have Skills:-

➡️ Design and develop scalable web applications using ReactJS, C#, and .NET Core.

➡️Azure (Functions, App Services, SQL, APIM, Service Bus)

➡️Familiarity with DevOps practices, CI/CD pipelines, Docker, and Kubernetes.

➡️Advanced experience in Entity Framework Core and SQL Server.

➡️Expertise in RESTful API development and microservices.

Responsibilities:

• Develop features and modules independently based on the overall product architecture provided.
• Research and find solutions to challenging new problems; align with technology needs of the future.
• Fully grasp the product concept and think through challenging customer variations and use cases.
• Proactively seek to identify issues and resolve them at the stages of design, deployment and QA.
• Maintain quality and ensure responsiveness of applications.
• Demonstrate a strong sense of milestone-based performance and adherence to overall development timelines.

Requirements:

Experience - 2 to 5 years experience in Java Tech stack

• Strong hands-on experience in Java, Spring Boot, microservices and Rest API.
• Good understanding of general data privacy and information security.
• Exposure to cloud securities for SAAS application development would be an added advantage.
• A good understanding of all facets of building and delivering data-centric products is desirable.
• Knowledge of code versioning tools.

• Required 4+ years of experience in Java.
• Hands on professional experience using Core Java, Java Restful APIs, Gradle, Spring, Spring Boot and related frameworks.
• Hands on experience creating/consuming web services and data Data queries in SQL
• 2+ years’ experience of working with geographically dispersed teams, that fall across different time zones
• Experience with distributed architecture including web services and technologies
• Developing POCs
• Working knowledge of JIRA or other ALM tools to create a productive, high quality development environment