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Loan servicing Jobs in Hyderabad

11+ Loan servicing Jobs in Hyderabad | Loan servicing Job openings in Hyderabad

Apply to 11+ Loan servicing Jobs in Hyderabad on CutShort.io. Explore the latest Loan servicing Job opportunities across top companies like Google, Amazon & Adobe.

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Discoveries quintessential
Chennai, Pune, Nagpur, Mumbai, Hyderabad, Bengaluru (Bangalore)
1 - 6 yrs
₹3L - ₹3.6L / yr
MS-Office
MS-Excel
MS-PowerPoint
MS-Word
Field Sales
+2 more

● Generate loan leads from the partnered institutions, open market and through different channels on the field.
● Develop and maintain relationships with partnered institutions and repeat business
and referral/s.
● Arrange and plan events to generate leads, and handle product queries and
service issues in the partnered institutions.
● Meet clients, verify documents, process files, coordinate for sanction /
disbursement of loans, personalized service to clients.
● Ensure the achievement of a given business target in your territory.

 

 

Experience: 1year+ in Banking sales such as personal loans, and home loans.



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systopic labs

systopic labs

Agency job
via VERTO BIZSERV by Noor na
Hyderabad, Chennai, Shimla, Ongole, Mangalore, Tirupur, Thiruvalla, Gurugram Shimla Srinagar (UK) Nawada Meerut Siliguri (Uttar), Bhavnagar Vapi Surat Mumbai Bijapur Thrissur Muvattupuzha Kochi Mangalore Kottayam
0.3 - 1 yrs
₹2.5L - ₹3L / yr
Sales

HIRING NOW

TRAINEE MEDICAL REPRESENTATIVES (TMR)

📍 PAN India | 🏫 Training in Gurgaon (Mandatory)

Eligibility:

✔️ B.Sc. / B.Pharma graduates

✔️ Age: Freshers < 23 yrs | Experienced < 25 yrs

✔️ Min. 3 months pharma sales exp. (preferred)

🚫 Only 1 pharma company experience allowed

👨 Only male candidates eligible

Responsibilities:

🔹 Promote pharma brands to doctors

🔹 Generate prescriptions & maintain rapport


💰 Salary: ₹25,000 per month

📍 Training Stipend: ₹175/day for 27 Days

🧳 Travel expenses for training covered

Benefits:

✔️ Medclaim – ₹3 Lakhs

✔️ Accidental Cover – ₹15 Lakhs

✔️ Term Insurance – 10x CTC

✔️ Bonus, LTA, Gratuity, TA, Incentives & More!

✔️ Lodging, boarding, meals & laundry fully covered by company


💻 2 Virtual Interview Rounds

🚀 Immediate Joiners Preferred

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Monarch Tractors India
Venkat Ramthirdh
Posted by Venkat Ramthirdh
Hyderabad
0 - 7 yrs
Best in industry
skill iconC++
Boosting
ROS

About Monarch: 

At Monarch, we’re leading the digital transformation of farming. Monarch Tractor augments both muscle and mind with fully loaded hardware, software, and service machinery that will spur future generations of farming technologies. 

With our farmer-first mentality, we are building a smart tractor that will enhance (not replace) the existing farm ecosystem, alleviate labor availability, and cost issues, and provide an avenue for competitive organic and beyond farming by providing mechanical solutions to replace harmful chemical solutions. Despite all the cutting-edge technology we will incorporate, our tractor will still plow, till, and haul better than any other tractor in its class. We have all the necessary ingredients to develop, build and scale the Monarch Tractor and digitally transform farming around the world. 

 

Description: 

We are looking for engineers to work on applied research problems related to control in autonomous driving of electric tractors. The team works on path planning and control to deploy on resource constrained hardware.  

Technical Skills: 

  • Necessary Skills: C++, Eigen, Boost, ROS. 
  • Solid theoretical knowledge in Linear Algebra and Differential Equations, Control systems, Model Predictive Control, Robotics. 
  • Knowledge of some numerical algorithms or libraries among: IPOPT (cppAD), HPIPM would be a plus. 
  • Experienced candidates in ROS & C++ projects with no prior control experience willing to apply their knowledge to vision problems are also encouraged to apply. 
  • Experience in simulation frameworks such as Gazebo would be a plus. 

 

Responsibilities: 

  • Ability to formulate math for a given problem statement/approach and prototype in C++. 
  • Work in conjunction with other sub-systems for integration. 
  • Testing/tuning the controller in simulation and on real-world hardware. 
  • Communicate and collaborate with team members in India and abroad for the fulfillment of your duties and organizational objectives. 
  • Thrive in a fast-paced environment and can complete the assigned sub-task. 

 

What you will get: 

At Monarch Tractor, you’ll play a key role on a capable, dedicated, high-performing team. Our compensation package includes a competitive salary, excellent health, benefits commensurate with the role you’ll play in our success.  

 

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Brisa Technologies Private Limited
Hyderabad, Bengaluru (Bangalore)
3 - 9 yrs
₹5L - ₹15L / yr
skill iconPython
skill iconC
skill iconC++
Microcontrollers
Storage & Networking

Job Title: System Engineer



Responsibilities include, but are not limited to:

· Understand Mobile SoCs architecture across different Multimedia and Connectivity applications

· Evaluate Memory/Storage architecture on mobile platforms and develop architectures to improve

· Innovate new solutions to complex multi-disciplinary problems by collaborating with other team members

· Identify new mobile workloads that will define memory/storage usage in future products

· Evaluate and present architecture trade-offs impacting memory/storage subsystem performance and power

Successful candidates for this position will have the following:

· Bachelors/Master’s degree in Electronics and/or Computer Engineering or Computer Science or related field

· 4-8 years of work experience in the Mobile ecosystem

· Hands-on experience Power and Performance Analysis

· Good understanding of Mobile SOC system and Android system

· Good understanding and experience on system Benchmarking and multimedia applications

· Good understanding of the Storage subsystem with hands on experience on Host side drivers

Preferred Skills:

· Strong Mobile Platform SW and HW knowledge

· Strong working knowledge of DRAM, NAND, and other memory/storage devices

· Strong understanding of architecture in multimedia and connectivity use cases

· Experience in C++, Python, or other System programming language



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Prolifics Corporation Ltd.,

at Prolifics Corporation Ltd.,

1 video
1 recruiter
Maruthi Rao
Posted by Maruthi Rao
Hyderabad
8 - 10 yrs
₹1L - ₹15L / yr
Agile/Scrum
Certified Scrum Master (CSM)
Certified Scrum Professional (CSP)
Supply Chain Management (SCM)
Retail
+2 more

Essential Duties and Responsibilities

Include the following, other duties that may be assigned:

Lead the Requirement Discovery Calls.

Defining the Vision

Managing & Scoping the Product Backlog

Providing solutions to solving the Assortment, Availability, Merchandizing, and Supply Chain Problems in Retail Space

Working on various metrics for Retail Industry KPIs and assessing the performance of a retail business

Work with Data Engineers on giving in-depth knowledge of the Business Requirements.

Understanding the business purpose of the story and defining and analyzing possible alternative ways of satisfying the business purpose of the story

Estimation of Level of Efforts(LOE) and Deployment Timelines.

Accountable for ensuring advanced analytics and data science outcomes are continually improved such that product and service offerings stay aligned with changing business needs and strategic objectives

Performing line management of product teams operating within an AGILE methodology

Collaborating closely with Business Owners and users to define product roadmaps, epics, features and user stories

Working with team members to take shared responsibility for the overall efforts that the team has committed to

Taking responsibility for the quality data solutions that developers produce

Interacting with Stake holders (Internal & External) as necessary to clarify requirements and agree on priorities

Review project team solution designs to ensure technical alignment & consistency against predefined target architecture and established standards

Work in partnership with third party suppliers to formulate and execute delivery of customer-focused Product & Services

Assist in developing standards for data ingestion, data access layers, application and integration of selected SaaS platforms and Data Science solutions as key components of the overall solution architecture

First Level of the Analysis of the Data Issues.

Understand End-End Flow of the application technically and functionally to enable oneself to be an eventual Product Owner.

Build and maintain architecture, design, and metadata documentation


Desired Qualifications:

Bachelor’s or Master’s in Data or Computer Science or equivalent technical field

Experience in retail industry is must

Lead the Requirement Discovery Calls.

Defining the Vision

Managing & Scoping the Product Backlog

Experience in solving business problems i.e. Assortment, Availability, Merchandizing, and Supply Chain

Providing solutions to solving the Availability, Merchandizing, and Supply Chain Problems in Retail Space

Working on various metrics for Retail Industry KPI’s and assessing the performance of a retail business

8-10 years of Overall IT Experience.

>5 years of Retail Business experience. Experience in Cloud Technologies is a plus

>2 years’ experience managing stakeholder relationships including influencing & negotiating outcomes

Experience in writing SQL and Complex SQL Queries is a Big Plus


About Us:


Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centres: 3 in Hyderabad & 1 in Pune.

For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.

 

We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, YouTube and other social media to know more about us.






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ZF india
Sagar Sthawarmath
Posted by Sagar Sthawarmath
Hyderabad, Chennai
4 - 9 yrs
₹3L - ₹15L / yr
SAS
skill iconData Analytics
Data Visualization
Data integration
Data Warehouse (DWH)

In this role, you will: 

As part of a team focused on the preserving the customer experience across the organization, this Analytic Consultant will be responsible for: 

    • Understand business objectives and provide credible challenge to analysis requirements. 
    • Verify sound analysis practices and data decisions were leveraged throughout planning and data sourcing phases. 
    • Conduct in-depth research within complex data environments to identify data integrity issues and propose solutions to improve analysis accuracy. 
    • Applying critical evaluation to challenge assumptions, formulate a defendable hypothesis, and ensuring high quality analysis results. 
    • Ensure adherence to data management/ data governance regulations and policies. 
    • Performing and testing highly complex data analytics for customer remediation. 
    • Designing analysis projects flow and documentation that is structured for consistency, easy to understand, and to be offered to multiple levels of reviewers, partners, and regulatory agents demonstrating research and analysis completed. 
    • Investigate and ensure data integrity from multiple sources. 
    • Ensure data recommended and used is the best “source of truth”. 
    • Applies knowledge of business, customers, and products to synthesize data to 'form a story' and align information to contrast/compare to industry perspective. Data involved typically very large, structured or unstructured, and from multiple sources. 
    • Must have a strong attention to detail and be able to meet high quality standards consistently. 
    • Other duties as assigned by manager. 
    • Willing to assist on high priority work outside of regular business hours or weekend as needed. 


Essential Qualifications: 
 

    • Around 5+ years in similar analytics roles 
    • Bachelors, M.A./M.Sc. College Degree or Higher in applied mathematics, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis. 
    • Preferred programming knowledge SQL/SAS  
    • Knowledge of PVSI, Non-Lending, Student Loans, Small Business and Personal Lines and Loans is a plus. 
    • Strong experience with data integration, database structures and data warehouses. 
    • Persuasive written and verbal communication skills. 


Desired Qualifications: 

    • Certifications in Data Science, or BI Reporting tools. 
    • Ability to prioritize work, meet deadlines, achieve goals and work under pressure in a dynamic and complex environment – Soft Skills. 
    • Detail oriented, results driven, and has the ability to navigate in a quickly changing and high demand environment while balancing multiple priorities. 
    • Ability to research and report on a variety of issues using problem solving skills. 
    • Ability to act with integrity and a high level of professionalism with all levels of team members and management. 
    • Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment. 
    • Ability to learn the business aspects quickly, multitask and prioritize between projects. 
    • Exhibits appropriate sense of urgency in managing responsibilities. 
    • Ability to accurately process high volumes of work within established deadlines. 
    • Available to flex schedule periodically based on business need. 
    • Demonstrate strong negotiation, communication & presentation skills. 
    • Demonstrates a high degree of reliability, integrity and trustworthiness. 
    • Takes ownership of assignments and helps drive assignments of the team. 
    • Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic and good team player. 
    • Be proactive and get engaged in organizational initiatives.
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Amazon India

at Amazon India

1 video
58 recruiters
Neeta Singh Mehta
Posted by Neeta Singh Mehta
Bengaluru (Bangalore), Hyderabad, Noida, gurugram, Mumbai, Pune, NCR (Delhi | Gurgaon | Noida)
3 - 8 yrs
₹6L - ₹32L / yr
skill iconJava
skill iconPython
skill iconRuby
skill iconPHP
skill iconC++
+9 more

Greetings from Amazon...!                                       

 

It is our pleasure in personally inviting you to apply job with Amazon Development Centre India (ADCI). At Amazon we are inclined to hire people with passion for technology and you happened to be one of the shortlisted candidates. Our business is committed to recognizing potential and creating teams that embrace innovation.

 

Please find the Eligible criteria and requirements:

 

Job title                             :             SDE – II (Software Development Engineer)
Role Opportunity
            :             Permanent/Full Time/FTE/Regular

Work Location                 :             Hyderabad/Bangalore/ Gurgaon

 

Must Have

  • Strong Exposure to Data Structures, Algorithms, Coding, System Design (LLD, HLD, OOAD), Distributed systems, problem solving skills, Architecture (MVC/Microservices), logical thinking.

Amazon (ADCI) - If you are looking for an opportunity to solve deep technical problems and build innovative solutions in a fast paced environment working with smart, passionate software developers, this might be the role for you. Amazon’s transportation systems get millions of packages to customers worldwide faster and cheaper while providing world class customer experience – from checkout to shipment tracking to delivery. Our software systems include services that handle thousands or requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, manage business rules for millions of unique products, and improve experience for millions of online shoppers. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build software that scales the business, leads the industry through innovation and delights millions of customers worldwide.

 

As an SDE, you will develop a deep understanding of our business, work closely with development teams and own the architecture and end-to-end delivery of software components.

About Amazon India:

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.

We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores. In June 2013, we launched http://www.amazon.in">www.amazon.in for shoppers in India. With http://www.amazon.in">www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In just over a year of launching our India operations, we have expanded our offering to over 18 million products across 36 departments and 100s of categories! Our philosophy of working backwards from the customers is what drives our growth and success.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers. For us, it is always “Day 1” and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India. Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions. Join us so you can - Work Hard, Have Fun and Make History.

 

Basic Qualifications:

 

  • 3+ years’ experience building successful production software systems
  • A solid grounding in Computer Science fundamentals (based on a BS or MS in CS or related field)
  • The ability to take convert raw requirements into good design while exploring technical feasibility tradeoffs
  • Expertise in System design (design patterns, LLD, HLD, Solid principle, OOAD, Distributed systems etc..), Architecture (MVC/Micro services).
  • Good understanding of at least some of the modern programming languages (Java) and open-source technologies (C++, Python, Scala, C#, PHP, Ruby etc..)
  • Excellence in technical communication
  • Has experience in mentoring other software developers

 

Preferred Qualifications:

 

  • BS/MS in Computer Science or equivalent
  • Experience developing service oriented architectures and an understanding of design for scalability, performance and reliability
  • Demonstrated ability to mentor other software developers to maintain architectural vision and software quality
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment
  • Expertise in delivering high-quality, innovative application
  • Strong desire to build, sense of ownership, urgency, and drive
  • Strong organizational and problem solving skills with great attention to detail
  • Ability to triage issues, react well to changes, work with teams and ability to multi-task on multiple products and projects.
  • Experience building highly scalable, high availability services
  • The ideal candidate will be a visionary leader, builder and operator.
  • He/she should have experience leading or contributing to multiple simultaneous product development efforts and initiatives.
  • He/she needs to balance technical leadership with strong business judgment to make the right decisions about technology choices.
  • He/she needs to be constantly striving for simplicity, and at the same time demonstrate significant creativity, innovation and judgment
  • Proficiency in, at least, one modern programming language.
  • Experience in SQL or Non-SQL database.
  • Strong sense of ownership, urgency, and drive.
  • Demonstrated leadership abilities in an engineering environment in driving operational excellence and best practices.
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
  • Excellent communication, collaboration, reporting, analytical and problem solving skills.

 

 

Good to Have:

  • Knowledge of professional software engineering practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
  • Experience with enterprise-wide systems
  • Experience influencing software engineers best practices within your team
  • Hands-on expertise in many disparate technologies, typically ranging from front-end user interfaces through to back-end systems and all points in between
  • Strong written and verbal communication skills preferred

 

Key Points to remember:

 

  • Strong knowledge of the Software Development Life Cycle methodology
  • Technical design, development and implementation decisions on the use of technology in area(s) of specialization.
  • Write or modify programming code to suit customer's needs.
  • Unit test to assure meets requirements, including integration test as needed.
  • Ability to understand and analyze issues and uses judgment to make decisions.
  • Strong problem solving & troubleshooting skills
  • Strong communication skills
  • Responsible for self-development according to professional development plan

 

 

 

 

 

 

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Hyderabad
3 - 5 yrs
₹2.6L - ₹4L / yr
Business Development
Marketing
Logistics management
Aggregator
Vendor Management
Position: Marketing Manager / Business Development Manager / E Commerce Business Manager 
Job Location: Hyderabad 
Company: E-Commerce Business for Logistics Services
Note: - Marketing/Business Development Professionals from Logistics/Supply Chain/Freight Forwarding/Courier/Transportation businesses can apply for the position. Marketing/Business Development Professionals from E Commerce Logistics/Supply Chain Business would be apt for the position or Marketing/BD Professionals from any E Commerce Business, who has good understanding of the Logistics/Supply Chain Networking domain highly recommended. Job Purpose:
• Business Development Manager – E-Commerce/ Business Development, to lead a leading conglomerate's eCommerce product initiative for Logistics, the most comprehensive marketplace for Logistics
• Prepare Annual Business Plan
• Developing and promoting B2C and B2B communications on all digital platforms
• Achieve Top Line & Bottom Line targets
• Define Strategy for Sales & Marketing for various accounts
• Define product roadmaps for all potential customer touch points (customer, Vendor, marketing, etc.) Strategy for Acquisition and Retention for Vendors and Customers
• Build a robust system for business expansion
• Execute, monitor & control operations and ensure that the operations support the business goals of the Organization
• Evaluate &present creative idea based on competitor and market study of what new can be done on website to bring quality traffic
• Enhancing Employee capabilities
• Competition Bench marking / Analysis
Duties and responsibilities:
• Define strategy and execution aspects of content, commerce and communication to drive business and customer acquisition in order to meet company's KPIs:
• Responsible for the budget planning, layout of the E-Commerce team, scalability of the E-Commerce revenues and online sales, day to day operations of the E-Commerce venture.
• Should Lead Business Development / Marketing / Branding / Alliance / Vendor Development
• Manage Costs, Profits while Scaling the business rapidly
• Working closely with Digital Marketing Team on optimization of landing pages and test campaigns.
• Work with other departments in the company as team lead them to growth path while spreading positive energy.
• Ownership and management of Customer Experience including Design & Aesthetics, Content, Navigation, Information Architecture, Branding/Marketing, Performance, Functionality.
• Finding appropriate services/Products to be added in Logistics to expand client and vendor network and Revenue growth for the organization.
• Ownership of Customer Acquisition, Vendor Management, Logistics operations, Sales, Marketing and Operations etc.
• Ownership of entire business Operations and Profitability
• Would be responsible for weekly/ monthly and periodic reporting of growth patterns for the E-Commerce division for the growth to the promoter & the board.
• Would be responsible for integration of different teams across marketing, sourcing, technology, catalog development, merchandising, supply chain, Business Development, Vendor Development, shared services (HR, legal, finance) etc. and create a well rounded off and integrated team for the E-Commerce business.
• Would be responsible for the pre-launch and post launch strategy for the E-Commerce business of the conglomerate.
• Develop Operational Policy & Procedures
If your profile suits with our requirement and if you are interested in Hyderabad location, please send your updated CV.
 
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Evergent

at Evergent

3 recruiters
Udaykiran Doddi
Posted by Udaykiran Doddi
Hyderabad
5 - 10 yrs
₹10L - ₹25L / yr
User Experience (UX) Design
skill iconHTML/CSS
Prototyping
SaaS
Wireframing

Looking for a passionate, self-driven creative Sr. UX Designer to join our team and lead experience design efforts across Mobile, Web, Smart TV, and Print media 

Mandatory Skillset:
• Experience in Enterprise Application Experience Design
• Expertise in wireframe and prototype tools
• Extensive experience with mobile-first design.
• A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns.
• Ability to clearly and effectively communicate design processes, ideas, and solutions to teams and clients.
• Be excited about collaborating and communicating closely with teams and other stakeholders via a distributed model, to regularly deliver design solutions for approval 

 

Good to have: • Certification in Human Factors or Interaction Design 

 

Education: B.Des, M.Des, BFA, MFA, Design background from any Top tier design institute will be plus point 


Experience: 5 to 10 years 

  
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AI Educator

at AI Educator

1 recruiter
Shanmuka Sreenivas
Posted by Shanmuka Sreenivas
Hyderabad
2 - 5 yrs
₹4L - ₹9L / yr
skill iconDjango
skill iconAngular (2+)
skill iconAmazon Web Services (AWS)

Job description


Roles and Responsibilities:

1. Strong knowledge on servers and their maintenance.

2. Knowledge on docker & kubernetes

3. Experience on AWS.

4. Experience and Strong knowledge on Angular 6+ & django rest framework.

5. Should be able to write the optimized & reusable code.

6. Should have experience on the Postgresql database.

7. Experience working on Enterprise applications(large scale applications).

8. Familiar with Django channels and signals.

9. Familiar with Implementation of notifications & messaging systems.

10.Excellent communication skills.

11.Experience in recommending suitable technology solution for given business concept or Enterprise applications/products.

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apoyar
Hyderabad
5 - 10 yrs
₹1L - ₹12L / yr
Windows Azure
skill iconAmazon Web Services (AWS)
Technical support
Team Management
IT support manager
POSITION PURPOSE:
Technical Assistance Centre (TAC) provides 24/7 support and related services for Apoyar customers
under support contact agreement. including support for the full eCommerce application stack,
infrastructure and cloud AWS and Azure environments through to end user devices and productivity
applications. The TAC also supports and maintains Apoyar’s internal infrastructure, systems and
business applications. The technical and application support engineers within the TAC deliver support under a tiered
support model within a DevOps environment. The TAC engineers will also interface with Software
Development resources, as a resolver group, for support requiring application development and bug
fixes. As the single point of contact for customer support, the TAC provides first-level monitoring, event
and Service Desk functions backed by technical and application support engineers who provide
second and third-level support and systems management and administration. The Support Manager will lead the Technical Assistance Centre (TAC) and the team Technical
Support Engineers located in India. The purpose of this role is to facilitate the operational delivery of
support services in a consistent and structure approach defined in the service management
methodology (based on ITIL principles) and according to documented policies, processes and
procedures.
KEY AREAS OF RESPONSIBILITY:  Manage delivery of support services team according to service management plans, methodology, processes and client engagement models.  Ensure support is delivered to the client according to their contract support agreements.
Including overseeing delivery of support from any contracted third-party providers under
management.  Maintain client data in accordance with internal policies, specifically Information Security
Management, GDPR Compliance Statement and Privacy Policy, by adhering to the business
requirements for securing information and the ensuring customer data is protected.  Organise support staff resourcing and rostering according to plans and necessary to meet
demand.  Ensure support team log all customer interactions correctly into A1 service management
platform and kept up to date.  Monitor support team queues and ensure open tickets progress and service level targets are
being measured and achieved.  Ensure service is delivered through an efficient tier 1, 2 and 3 support model with levels
performing agreed level of tasks.

 Build learning into and develop knowledge of team to ensure jobs are not routed to next level
when they shouldn’t.  Manage internal systems and platforms to ensure they have support and maintenance plans in
place, regular checks are performed that systems are running, and data records maintained.  Manage the onboarding of new customer data (i.e. configuration records) into necessary
support systems ready for production support. Ensure old customers are exited.  Escalate any day to day operational issues with support staff to direct manager, and systematic
support issues with service management methodology, policies, processes and procedures to VP, Global Services for ongoing management and service improvement.

EXPERIENCE/SKILLS:
Person doesn’t need to be highly experienced management guru, just enthusiastic and detail
oriented/process driven person we know will be on top of team to deliver, build, grow and get
better each day. Need understanding of ITIL fundamentals, Service Desk, Service Request, Incident and Change
Management principles etc.
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