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Role Description

This is a full-time on-site role for a Field Sales Executive at iFive Technology Pvt. Ltd. in Chennai. The Field Sales Executive will be responsible for identifying sales opportunities, generating leads, building client relationships, and closing sales deals. Daily tasks include cold calling, conducting product demonstrations, preparing proposals, and achieving sales targets.

Qualifications

• Sales Prospecting, Lead Generation, and Relationship Building skills
• Experience in B2B sales and account management
• Strong communication and negotiation skills
• Ability to work in a fast-paced and target-driven environment
• Knowledge of IT solutions and Business Process Automation is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Customer Support Roles

1. Customer Support Representative: Handles customer inquiries, resolves issues, and provides product information via phone, email, or chat. Should be good in English and Hindi

2. Customer Service Agent: Provides assistance and support to customers, answering questions and resolving concerns in a timely and professional manner.

3. Help Desk Support: Troubleshoots and resolves technical issues for customers, providing timely and effective solutions.

Chat Process Roles

1. Chat Support Agent: Responds to customer inquiries and resolves issues via live chat, providing quick and accurate solutions.

2. Live Chat Representative: Engages with customers in real-time, addressing their concerns and providing support through live chat platforms.

3. Virtual Customer Support Agent: Handles customer support requests via chat, email, or social media, providing timely and effective solutions.

Key Skills

- Excellent communication and interpersonal skills

- Strong problem-solving and analytical skills

- Ability to work in a fast-paced environment

- Patience and empathy when dealing with customer issues

- Strong product knowledge and understanding of company policies

Role Description:

We are just getting started! This not just an opportunity to be part of the startup journey but

help shape the journey by building things from scratch. We are looking to hire a core team

member to facilitate our partnership with schools.

Schools are the focal point of the company's growth at this point – as we are able to serve parents

with this innovative monthly fee payment plan, only of the schools we have tied up with. So,

the opportunity is to be an instrumental part of charting the growth path of a potentially large

impactful organisation.

Key Responsibilities:

• School sales : Primary responsibility is to sell to schools and bring them onboard

o Tie up with schools and onboard them so that we can offer the company's plan to

the parents in the school

o Negotiate and get into commercial agreements with schools

o Upsell our other payment products in the schools

• Stakeholder Management in Schools:

o Enable the company to liaison with the schools tied up with, for close to

everything from meeting the parents, doing events etc.

o Forge a strong relationship with the school management and principal

and be their first port of call on anything to do with finances

• Team Building- Build a high quality sales team and lead it in that city.

What are we looking for?

• Self-starter with a high sense of ownership → Comfortable to work with minimal

supervision and do sales independently

• Ability to drive sales and closures → Have the capability to do standalone

meetings with school management and drive closures

• Hungry to learn and grow → Passion to learn & be a better version of oneself;

motivated to succeed

• Bias for action → Have the temperament to experiment and execute in uncertainty
• Hustler → Ability to generate resources to solve a problem
• Intellectual honesty → Always seeking and presenting truth irrespective of personal

POV or beliefs

• Mission-oriented → Deeply care about delivering value and making an impact on

customer’s lives

Desired Qualifications

• 3+ years of doing b2b sales
• Entrepreneurial mindset - the ability to be able to crack school deals

independently and work to get tangible results without too much handholding

• Willingness to be on the ground most of the time and doing field sales
• Relevant experience of selling to schools is desirable but not a requirement

Benefits

• Becoming a part of the early core team
• Competitive salary plus ESOPs
• Work with colleagues from strong backgrounds & hungry to succeed
• Opportunity to interact with and learn from high-pedigree investors & mentors -

o VCs: Elevation Capital (erstwhile SAIF Partners), Matrix Partners

o Select angel investors: Kunal Shah, Nithin Kamat, Amit Ranjan

Key Details

• Role: Manager – School Partnerships
• Location: Bengaluru / Hyderabad / Chennai
• Compensation: Negotiable based on candidate profile (structured as Fixed +

Variable + ESOPs)

• Reporting directly to one of the founders
• Date of Joining: ASAP

Roles and Responsibilities
1. Ability to work on diverse backend stack such as Node JS, Java, Express JS
2. Ability to work on diverse frontend stack such as React JS, Angular 6/7/8/9, HTML5, CSS3

3. Ability to deliver quick POC’s using cutting edge technologies.

4. Preparing reports, manuals and other documentation on the status, operation and maintenance of software.

5. Design, develop, and unit test applications in accordance with established standards

6. Developing, refining, and tuning integrations between applications. Analysing and resolving technical and application problems.

7. Ability to debug application.

8. Should have complete knowledge on developing RESTful Services.

9. Should be able to also work in agile development methodology.
10. Work with designated JavaScript framework to design, develop, and debug web applications
11. Can work on Angular and Integrate backend services
12. Work with the team to manage, optimize, and customize multiple web applications
13. Manage end to end module lifecycle management of the product
14. Push and pull codes via Git repository

Competency Requirements

1. Experience in NodeJS, Java and development using AngularJS / ReactJS
2. Experience in front end frameworks such as Angular.js, React.js, Bootstrap, Foundation etc
3. Experience in client/server application development
4. Knowledge of agile development methodologies
5. Knowledge of unit testing theory
6. Knowledge of AWS cloud
7. Experience in Java, Python and Go will be added advantage

KEY RESPONSIBILITES:

Application Development

• Work with Salesforce Tech Lead on requirements gathering/design workshops and define system design and solutions to be implemented on the Salesforce Platform
• Responsible for designing/configuring, developing, testing, training, documenting, and deploying high-quality code and adhering to best practices on the platform
• Design, develop and integrate Salesforce apps and components with back-office systems such as ERP systems using modern web tools and technologies
• Assist in identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during deployment and implementation in production environments
• Write well-structured code using Apex, LWC, JavaScript, CSS, and HTML using the appropriate features and capabilities of each framework or language
•  

System Administration

• Provide system administration support for the Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects, and workflow
• Creating and maintaining system interface diagrams, functional designs, and technical specifications documentation
• Review Salesforce Release Notes to have familiarity with new additions and enhancements

• Design, develop and manage multiple secure and reliable web applications that process and manage transactions.
• Collaborate with UI/UX and Research teams to further improve current systems.
• Adapt technical trends in web applications to support product quality.
• Manage product compatibility across devices.
• Create peer learnings for team members and build context for new team mates
• Help with building the company's tech team and iterating on the hiring framework.
• Provide regular feedback to your team (peers and managers) to ensure continuous improvement.
• Keeping abreast with the latest technologies and working on your skills regularly.

Skills & Requirements

• At least 1 year of experience working in frontend for desktop and mobile web.
• Hands-on experience with HTML, CSS, and JavaScript plus experience with a modern framework (ReactJS is preferred).
• Well-versed in other non-vanilla languages (ex. TypeScript)
• Understanding of GraphQL APIs.
• Possess a deep understanding of basic security aspects on the frontend and how to mitigate them
• Deep understanding of web technologies in various mobile systems
• Have empathy for the users you build for

Good to have

• Experience in the fintech industry
• Experience working with cybersecurity and compliance

• Should have E-publishing and Editorial services domain knowledge
• Should understand the competitive landscape and identify the gaps in the market
• Must be able to identify the right opportunities & qualify leads for the Sales team
• Should be able to handle communication and fresh conversations with prospects
• Should have min. 2 years of experience working on the US, European Markets
• Assist Sales Team in identifying, following up, and qualifying prospects
• Generate reports & dashboards on Marketing influenced pipelines regularly
• Create clear and crisp product presentations and solution demonstrations
• Research & develop prospect lists using LinkedIn, Zoominfo, and Web research
• Participate and actively contribute in Marketing Strategy Meetings
• To work with the sales team in handing over any pre-sales efforts
• Support sales efforts with in-depth product and business knowledge
• Miscellaneous Pre-Sales and Sales related activities

Required Experience / Qualifications

• MBA from a good institute with a go-getter attitude to pursue leads and targets
• A motivated, competitive individual with a strong aptitude for Publishing technology
• 4-6 years of experience in a sales & marketing role
• Knowledge of commonly used CRM Salesforce and Marketing automation tools and dashboards
• Excellent presentation skills, verbal and written communication skills, and interpersonal skills

Experience:

• 1 to 4 years of experience in Digital Marketing

Kinds of Projects Undertaken:

• ePublishing, Editorial Services, eLearning, eBook, Accessibility