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About the Role
We are looking for a Customer Success Analyst who can work closely with Agile/Scrum teams and bring customer insights into product development. This role will act as a bridge between customers, product, and engineering teams by leveraging data from customer success platforms like Planhat.
Key Responsibilities
- Collaborate with Scrum teams (Product Owner, Developers, Scrum Master) during sprint planning and reviews
- Bring customer insights, feedback, and product usage data into backlog prioritization
- Monitor customer health scores, adoption metrics, and churn risks using tools like Planhat or Gainsight
- Translate customer challenges into actionable user stories and requirements
- Track feature adoption post-release and provide feedback to product teams
- Work closely with Customer Success, Sales, and Support teams to ensure alignment
- Maintain and analyze customer data in CRM tools like Salesforce or HubSpot
- Support renewal and retention strategies by identifying at-risk accounts
Key Requirements
- 5+ years of experience in Customer Success / Business Analysis / Product Support / Account Management
- Basic understanding of Agile / Scrum methodologies
- Experience with Customer Success platforms (Planhat, Gainsight, or similar)
- Strong analytical and problem-solving skills
- Ability to interpret customer data and convert it into actionable insights
- Good communication skills to work with cross-functional teams
- Experience working in SaaS or product-based environments preferred
Good to Have
- Exposure to Agile tools (Jira, Confluence)
- Experience with product analytics tools (Mixpanel, Amplitude)
- Understanding of customer lifecycle management and SaaS metrics (churn, retention, LTV)
- Exposure to accessibility and inclusive product design
Technical Leadership: Lead, mentor, and inspire a team of engineers to deliver high-
quality software solutions. Provide technical guidance and support to team members,ensuring adherence to coding standards and best practices.
• Full Stack Development: Hands-on coding in ReactJS, Golang, or Java to contribute
directly to project deliverables. Lead by example, demonstrating best practices in coding,
design, and testing.
• Micro services and Cloud-Native Architecture: Design, implement, and maintain
microservices architecture for scalable and resilient applications. Leverage cloud-native
technologies and principles to build robust and efficient systems.
• Squad Management: Independently manage engineering squads, ensuring effective
collaboration and delivery of project goals. Foster a positive and collaborative team
culture, encouraging innovation and continuous improvement.
• Cross-Functional Collaboration: Collaborate with product managers, UX/UI designers,
and other stakeholders to define project requirements and priorities. Ensure alignment
between technical solutions and business objectives.
• Technology Stack Expertise: Stay updated on industry trends and emerging
technologies. Evaluate and introduce new technologies/tools to enhance the
development process.
Build a database of customer leads through references, opening stalls in areas where there are higher
number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of
pamphlets etc
Schedule meetings with potential liabilities customers and understand their requirement; thereafter
presenting them with the most suitable products and explaining the features/benefits.
Communicate clearly to customers on the requirements for various types of products & services – for
example, charges for maintaining a locker, minimum balance to be maintained etc.,
Ensure that all customer documents are verified with originals and are handled with care and
confidentiality.
Complete all account opening related processes accurately so that the customer experience is
enhanced and forms the foundation of a long relationship with the bank.
Maintain continuous communication with customers on the status of their account opening process.
Frequently communicate with newly signed up customers and assist them with additional products and
services based on their requirements – for example, relevant loan products, investment products etc.
Build reference network from newly signed up customers for potential leads.
Regularly update Daily Sales Reports and discuss on the plans, action items, progress with the
supervisor.
How to apply: recruit.hrlspl
key skills : mern
Requirements:
- Academics (10th, 12th and Bachelors) > 80%
- Highly proficient in JS (EReactJS, NodexpressJS)
- Basic knowledge of PostgreSQL/MongoDB is a plus
- Should have expertise in developing data driven, responsive, modern web applications
- Aptitude to continuously learn new languages/concepts. Breadth of knowledge is required
- Strong fundamentals in programming concepts
- Knowledge of web development concepts and databases
- A really strong passion to towards technology
- Entrepreneurial attitude
Roles and Responsibilities:
- Develop, deploy and maintain IIoT platform used by the whole of Company
- Roll out similar IoT systems across the globe
- Understanding the functional domain deeply.
Responsibilities
- Assist in daily administrative tasks, such as copying, filing, and scanning documents
- Manage and maintain executives' schedules, appointments, and travel arrangements
- Coordinate meetings, including preparing agendas, taking minutes, and distributing relevant documents
- Handle incoming and outgoing correspondence, including emails, phone calls, and mail
- Maintain office supplies and equipment by monitoring inventory and placing orders as needed
- Assist in the preparation of reports, presentations, and other documents
- Schedule and coordinate office events, including meetings, training sessions, and conferences
- Perform general office duties, such as greeting visitors, answering phone calls, and organizing office space
Qualifications
- Proven experience as an administrative assistant or similar role
- Excellent organizational and time management skills
- Excellent Communication skills
- Experience in computer proficiency and Microsoft office suite
- Ability to multitask and prioritize tasks
- Attention to detail and problem-solving skills
- Discretion and confidentiality
About us:
HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.
We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.
To know more, Visit! - https://www.happyfox.com/
Responsibilities:
- Build and scale production infrastructure in AWS for the HappyFox platform and its products.
- Research, Build/Implement systems, services and tooling to improve uptime, reliability and maintainability of our backend infrastructure. And to meet our internal SLOs and customer-facing SLAs.
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts or building infrastructure tools using Python/Ruby/Bash/Golang
- Implement consistent observability, deployment and IaC setups
- Patch production systems to fix security/performance issues
- Actively respond to escalations/incidents in the production environment from customers or the support team
- Mentor other Infrastructure engineers, review their work and continuously ship improvements to production infrastructure.
- Build and manage development infrastructure, and CI/CD pipelines for our teams to ship & test code faster.
- Participate in infrastructure security audits
Requirements:
- At least 5 years of experience in handling/building Production environments in AWS.
- At least 2 years of programming experience in building API/backend services for customer-facing applications in production.
- Demonstrable knowledge of TCP/IP, HTTP and DNS fundamentals.
- Experience in deploying and managing production Python/NodeJS/Golang applications to AWS EC2, ECS or EKS.
- Proficient in containerised environments such as Docker, Docker Compose, Kubernetes
- Proficient in managing/patching servers with Unix-based operating systems like Ubuntu Linux.
- Proficient in writing automation scripts using any scripting language such as Python, Ruby, Bash etc.,
- Experience in setting up and managing test/staging environments, and CI/CD pipelines.
- Experience in IaC tools such as Terraform or AWS CDK
- Passion for making systems reliable, maintainable, scalable and secure.
- Excellent verbal and written communication skills to address, escalate and express technical ideas clearly
- Bonus points – if you have experience with Nginx, Postgres, Redis, and Mongo systems in production.
Title : React Developer
Locations: Gachibowli, Hyderabad, Chennai, Bangalore and Delhi (Remote).
Job Type: Fulltime
- Sound experience on React JS (16+ version).
- Strong experience on TypeScript/JavaScript, HTML5, CSS3 and Redux.
- Having experience on SPFx, Fabric JS and Angular is an added advantage.
- Willing to learn new technologies
Post – Java Full Stack Developer
Total Experience – 5 to 8 years
Relevant Experience – 3 Years plus
Salary – Good Hike on CTC
Location – Bangalore, Chennai, Pune
Qualification - Graduation is must
Industry – Information Technology
Mandatory Skills – Java, react/Angular atleast 3 years of experience, cloud Technology, Micro services Architect
Desired Skills - Machine Learning and Artificial
Roles & Responsibilities
- To drive and shape the technical roadmap & delivery of our next Enterprise Cloud based Applications driven by AI,ML products that impact millions of users on a daily basis. You will partner with a wide range of stakeholders from product, data science, and business, own and evolve the roadmap and technical strategy to build game changing tech for various teams. This is a highly critical and visible role that has a tangible impact on both internal user and external customer experience, as well as the company's bottom-line
PLEASE REPLY WITH YOUR UPDATED CV and KINDLY REFER YOUR FRIENDS / COLLEAGUES FOR THIS JOB.




