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Job Description: Head – Pre-Sales

Location: Chennai

Experience: 12–15 years

Reporting To: Head – Sales & Marketing

Role Objective - lead and scale the pre-sales engine to drive qualified lead generation, conversion readiness, and seamless handover to sales — ensuring speed, quality, and consistency in customer engagement across all projects.

Key Responsibilities

1. Lead Management & Conversion Engine

Own end-to-end lead lifecycle (inbound, outbound, digital, channel partners)

Design and optimize lead qualification frameworks

Ensure speed-to-lead and response SLAs are met consistently

Drive lead-to-site visit and site visit-to-booking conversion improvement

2. Pre-Sales Operations & Process Excellence

Build and standardize pre-sales SOPs, scripts, and workflows

Establish call quality frameworks and audit mechanisms

Drive CRM discipline, data hygiene, and funnel visibility

Ensure zero leakage across the funnel

3. Team Leadership & Capability Building

Lead, hire, and scale high-performing pre-sales teams

Set daily/weekly targets and performance metrics

Coach team on objection handling, product pitch, and closure readiness

Drive a performance culture (not activity-based, outcome-based)

4. Marketing Alignment & Campaign Effectiveness

Work closely with marketing to improve lead quality

Provide real-time feedback on campaign performance

Influence targeting, messaging, and channel mix

5. Customer Experience & Engagement

Ensure consistent and high-quality first interaction experience

Design structured follow-up journeys

Minimize lead drop-offs and improve customer responsiveness

6. Analytics & Reporting

Track and report:

Lead source effectiveness

Conversion ratios (stage-wise)

Cost per qualified lead

Build predictive insights for demand and conversion trends

Key Metrics (KPIs)

Lead-to-site visit conversion %

Site visit-to-booking conversion %

Speed-to-lead (TAT)

Lead aging & follow-up adherence

Cost per qualified lead

CRM data accuracy %

Team productivity (per executive)

Must-Have:

12–15 years in real estate pre-sales / inside sales

Strong exposure to residential projects (apartments/villas/plots)

Proven track record of handling high-volume lead funnels

Hands-on experience with CRM systems (Salesforce, Zoho, etc.)

Strong team handling (10–30 members)

Good-to-Have:

Experience in digital-first lead environments

Exposure to channel partner ecosystems

Analytical mindset with data-driven decision making

Position: Oracle DBA

Experience: 6–8 Years

Key Responsibilities:

1. Install, configure, and maintain Oracle databases in production and non-production environments.
2. Perform database tuning, backups, and recovery.
3. Monitor database performance and implement improvements.
4. Ensure data security and compliance with audit requirements.
5. Handle upgrades and patching of database environments.

Skills Required:

1. Strong experience with Oracle 11g/12c/19c.
2. Hands-on with RMAN, Data Guard, and Oracle RAC.
3. Proficient in writing complex SQL and PL/SQL.
4. Oracle Certified Professional (OCP) preferred.

This role will report to the Chief Technology Officer

You Will Be Responsible For

* Driving decision-making on enterprise architecture and component-level software design to our software platforms' timely build and delivery.

* Leading a team in building a high-performing and scalable SaaS product.

* Conducting code reviews to maintain code quality and follow best practices

* DevOps practice development on promoting automation, including asset creation, enterprise strategy definition, and training teams

* Developing and building microservices leveraging cloud services

* Working on application security aspects

* Driving innovation within the engineering team, translating product roadmaps into clear development priorities, architectures, and timely release plans to drive business growth.

* Creating a culture of innovation that enables the continued growth of individuals and the company

* Working closely with Product and Business teams to build winning solutions

* Led talent management, including hiring, developing, and retaining a world-class team

Ideal Profile

* You possess a Degree in Engineering or a related field and have at least 20+ years of experience as a Software Engineer, with a 10+ years of experience leading teams and at least 4 Years of experience in building a SaaS / Fintech platform.

* Proficiency in MERN / Java / Full Stack.

* Led a team in optimizing the performance and scalability of a product

* You have extensive experience with DevOps environment and CI/CD practices and can train teams.

* You're a hands-on leader, visionary, and problem solver with a passion for excellence.

* You can work in fast-paced environments and communicate asynchronously with geographically distributed teams.

What's on Offer?

* Exciting opportunity to drive the Engineering efforts of a reputed organisation

* Work alongside & learn from best in class talent

* Competitive compensation + ESOPs

About jhana

jhana is an early-stage, seed-funded startup that builds intelligent practice tools for the law across research, drafting, and document management. At jhana.ai, we are transforming the legal industry with India’s first AI-driven Paralegal. Our product delivers critical legal insights through advanced AI, producing outputs like redlines, memos, and risk assessments to streamline workflows for legal teams. Recognized as the Best Legal Tech Startup in Asia and Oceania by ALITA, we are on a mission to empower professionals with technology that drives efficiency and excellence. 

Job Description:

jhana is looking for an Sr. Account Manager with background in law to drive growth, optimize business & sales processes, and manage high-value client relationships. This role is ideal for legal professionals with business acumen who seek opportunities in a high-growth, client-focused environment. The candidate must be comfortable working in a dynamic, tech-driven space and be willing to travel for client meetings and industry events.

Responsibilities

Here’s a more refined, sharper version that further streamlines the language and elevates the impact of each point:

1. Sales & Business Development: Define and refine scalable sales processes, drive lead generation, and manage the entire sales cycle to closure.
2. Client Relationship & Strategic Engagement – Manage key client relationships as a trusted advisor, ensuring high retention and satisfaction, and representing the company at client meetings, industry events, and conferences.
3. Pipeline Management & Conversion Optimization – Build and manage a structured sales pipeline, enhancing lead-to-deal conversion and ensuring predictable, sustained revenue growth.
4. Proactive Sales Strategy & Execution – Drive business development by proactively sourcing and closing new opportunities, setting the standard as a top-performing salesperson with a hunter mentality.
5. Consultative Selling & Client Partnership – Leverage a consultative approach to tailor solutions to client needs, fostering strong relationships through impactful presentations, demos, and negotiations.
6. Market & Competitive Intelligence – Stay ahead of industry trends, competitor activities, and client needs to refine sales strategies, shape product positioning, and drive a competitive edge.
7. Cross-functional Collaboration & Data-Driven Reporting – Partner with Marketing, Product, and Customer Success teams to align efforts with company goals, while leveraging CRM systems to track sales performance, forecast accurately, and adjust strategies based on data insights.
8. Leadership in Team Development - Mentoring junior team members, spearhead cross-functional projects with product, marketing, and customer success teams to ensure unified client engagement and retention strategies, and actively participate in strategic discussions by offering insights on process enhancements, client feedback, and sales tactics to drive company growth.
9. Client Engagement & Travel: Represent jhana at client meetings, conferences, and industry events, involving regular travel as well as virtual interactions.

Skills & Experience

1. Education: Bachelor’s degree in Law, Business, or a related field. Advanced degrees (JD, MBA) preferred.
2. Legal Industry Experience: 5+ years (Senior Account Manager) in a top-tier law firm or legal chamber with a strong grasp of legal processes and industry challenges is mandatory.
3. Leadership & Collaboration : Demonstrated ability to mentor and coach junior colleagues, share best practices, and drive collaborative initiatives across departments. Comfort taking ownership of new projects, providing strategic input, and setting a high bar for performance.
4. Consultative Sales & Relationship Building: Adept at identifying client needs and crafting tailored solutions. Track record of consistently meeting or exceeding sales goals, maintaining client satisfaction, and establishing long-term partnerships.
5. Strategic and Data-Driven Mindset: Experience developing or optimizing sales strategies based on market trends and client feedback.
6. Sales & Business Development Expertise: Proven background in Law, sales, account management, or business development, ideally in the legal tech or SaaS sector (preferred).
7. Process Development & Leadership: Experience in designing and implementing scalable sales strategies. Ability to mentor and lead teams effectively.
8. Tech & Data Proficiency: Proficiency in CRM platforms (e.g., Salesforce, HubSpot), data analytics, and sales tracking tools (preferred).
9. Communication & Negotiation: Exceptional verbal and written communication skills with the ability to articulate complex concepts clearly.

Additional Requirements

• Willingness to travel frequently for client meetings and events.
• Strong adaptability to a fast-paced, evolving startup environment.
• Tech-savvy with a keen interest in legal innovation and AI-driven solutions.
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What We Offer

• Best-in class salary, benefits and performance-based incentives.
• High-impact role with growth opportunities to build and scale the sales function.
• A dynamic, inclusive, and mission-driven work environment.

• Angular and Angular JS, Able to work Architecture, Design and Development ofComplex UI Screens
• OOP fundamentals (Encapsulation, Abstraction, Inheritance, Polymorphism), MVC architecture
• UML (Class/Sequence diagrams)
• Design Patterns (Should be able to explain some common design patterns)
• Versioning (CVS, VSS, Git etc. – why is it used?, check-in/check-out, merging, how to resolve conflicts?, etc.)
• JDBC (Statement types, Obtaining connection, ResultSet, Drivers)
• Hibernate/JPA , DB (PK, FK, Normalization), SQL (Insert/Update/Delete/select queries)
• CSS (Styles, Classes)
• SDLC (What is it?, benefits, etc.)
• Robust Programming, Debugging (Common IDE features and their use)
• Analytical skills – ability to look at a problem with different perspectives: define solutions understanding the pros and cons of each
• Hands on with Continuous Integration, Maven
• Estimation, Planning and Tracking, Timely Issue Escalation and Resolutions
• Exposure to Performance tools, Jprofiler, Dynatrace etc.

Roles and Responsibilities:

• Developing new user-facing features using React.js
• Developing and implementing highly responsive user interface components using react concepts.
• Writing application interface codes using JavaScript following react.js workflows.
• Experience with RESTful APIs
• Troubleshooting interface software and debugging application codes.
• Create database schemas that represent and support business processes.
• Implement automated testing platforms and unit tests.
• Optimize application for performance and speed.
• Implementation of security and data protection.
• Provide technical support to users.

Skills:

• At least 5 years of experience as a Java Developer or similar role
• Strong expertise in Java programming language and working Knowledge on Back-end technologies such as Spring/Spring Boot.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience with user interface design.
• Familiarity with database technology such as MySQL, MongoDB.
• Good knowledge of Unit Testing.
• Experience with at least one of the Cloud Services such as AWS, GCP, Azure are plus.
• Familiarity with SCRUM methodologies
• Strong organizational and project management skills.
• Excellent verbal communication skills.
• Analytical and logical skills
• Good problem-solving skills.

Qualification:

• 3-4 years of experience working as a ReactJS Developer or in a similar role.

What we offer:

• Flexible working hours
• Up to 12 Lakh insurance
• Work-life balance

Responsibilities:

●     Responding promptly and professionally to customer inquiries via phone, email, and chat, ensuring accurate and timely information is provided.

●     Efficiently processing customer orders, managing delivery schedules, and coordinating with our logistics team to ensure the timely delivery of water cans.

●     Handling customer complaints and concerns in a professional manner, working diligently to resolve issues and provide satisfactory solutions.

●     Maintaining a comprehensive understanding of Bookwater products, services, and technology, enabling you to effectively address customer inquiries and concerns.

●     Collaborating with other departments to address customer needs and continuously improve the overall customer experience.

●     Monitoring and analyzing customer feedback to identify trends and areas for improvement, contributing to the enhancement of our services.

●     Assisting in the development and implementation of customer service policies and procedures to ensure consistency and excellence in our service delivery.

●     Actively participating in ongoing training and development opportunities to stay updated with industry best practices and enhance your job performance.

●     Contributing to a positive and inclusive work environment, fostering a culture of teamwork and collaboration.

• Building scalable web applications
• Integrating UI elements with server-side
• Handling Security and Data Protection
• Integrating front- end with SQL and NoSQL databases and ensuring its consistency
• Building reusable code and libraries
• Optimizing the code to improve its quality and efficiency

• 2+ yrs of Backend development experience
• You have excellent programming skills in python, ORM libraries and Django
• You have experience inbuilt tools like Git, Jenkins, Ansible, Rundeck
• You have experience in cross-browser/cross-platform front-end development with HTML/CSS/Javascript in Angular or similar frameworks
• You are an expert in SQL (Redshift, PostgreSQL, MySql, or similar) and NoSQL (MongoDB, ElasticSearch)
• You design, build and test RESTful web services.
• You have experience with Apache HTTP, NGINX, Tomcat or Jetty.

• The ideal candidate must have experience in enterprise application design, system performance and scalability
• 5+ year experience in web services, distributed systems, and highly available and scalable applications.
• Strong object-oriented programming skills in Java
• Very good knowledge of Core Java and J2EE and should have worked on high availability, low latency platforms.
• Ability to question status quo and identify bad design/code patterns which can impact performance and maintainability of the code.
• Excellent understanding of system design and design patterns.
• Previous experience with the Agile methodology.
• Experience in developing robust RESTful services is desirable.
• Have very good communication skills
• Have strong experience in the Spring framework.
• Good experience in SQL/Oracle
• BS degree in computer science or related fields. MS degree desired