Automation Tester

Experience: Must have min. 1 year of experience in the US Shift, Communication skills should be excellent

Work Location: Jaipur (Relocations can be considered)

Notice Period: Need only immediate joiners

Working Hours: 6:30 PM - 3:30 AM (Rotational shift)

JOB DESCRIPTION

·  Handle 40–50 inbound customer calls daily

·  Assist with order cancellations, refunds, returns, and payment-related issues

·  Provide professional and empathetic customer support

·  Maintain service quality and adhere to KPIs

·  Document customer interactions accurately in the CRM system

• Analyze, investigate & resolve bugs and technical issues faced by our merchants, partners and     customers.
• Communicate with end customers & merchants on technical issues over phone calls and get on remote sessions to solve their issues on time.
• Identify, scope out, and provide solutions for technical projects that may arise
• Build out technical documentation and knowledge base for users to access
• Be a liaison between our Support and Development teams
• Perform other reasonably related duties as assigned by the immediate supervisor and other members of the management team

Ideal Skills:

• 4+ years of work experience as software engineer
• Knowledge of PHP, SQL and hands on experience in ecommerce platforms like Shopify, WooCommerce, Magento, Salesforce Commerce Cloud, etc
• Knowledge of Javascript, HTML/CSS and ability to troubleshoot with browser’s tools
• Close attention to detail with a high degree of accuracy
• Strong self-starter attitude who doesn’t need direct supervision
• Strong written and verbal communication skills
• Strong desire to spot and resolve potential issues before they occur

Bonus Points:

• Experience providing product insights and resolving technical tickets
• Experience in startups
• Experience in an agile environment
• Coding bootcamp or technical degree is a plus
• Experience in a customer-facing or service role where you had to understand problems and provide solutions

About You

• A+ character. We are team-first here at company.
• A hard-working mentality. It’s early and there is still a lot to build.
• An excellent communicator.
• Ownership. You aren’t afraid to take on new responsibilities and you act like an owner in everything you do.
• A fun attitude. Life’s too short. We can have fun while we work hard on cool things.
• Smarts. We need people that are smart enough to make decisions on their own and also smart enough to know when they need input from others.

Perks & Benefits:

• Competitive salary
• Group Medical insurance
• Life and long term disability insurance
• Collaborative fun workspace
• The opportunity to join country’s fastest growing start-up alongside a team of motivated and driven individuals

We are seeking an Inside Sales Manager to lead and grow our sales team. The role involves managing SDRs, driving lead generation, building client relationships, and achieving revenue targets. Should have done IT enterprise sale and revenue in USA & Middle east

• Planning concepts by studying relevant information and materials.
• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.
• Preparing finished art by operating necessary equipment and software.
• Coordinating with outside agencies, art services, web designer, marketing, printers, and colleagues as necessary.
• Contributing to team efforts by accomplishing tasks as needed.
• Communicating with clients about layout and design.
• Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
• Reviewing final layouts and suggesting improvements when necessary.

Embedded Software - Linux 

Job Responsibilities: 

Linux development engineer working on microcontroller firmware development, Linux platform drivers and IoT solutions. Should be able to resolve technical roadblocks and deliver project commitments. Looking for someone with 2+ years in the embedded industry and a passion to grow along with the company. 

Selected candidates for this role will be reporting to the software tech lead/manager in the organization. 

• Embedded software development activities and Linux platform development.
• Work with QA teams to resolve bugs and ensure release readiness 

The main responsibilities of this role are: 

Technical: 

• Strong programming skills (C, C++, assembly) 
• Linux development experience (porting & platform drivers) 
• Knowledge of embedded microcontroller & microprocessor-based systems 
• Prior experience of delivering modules for microcontroller projects 
• Good understanding of commonly used embedded communication protocols 
• Good understanding of common embedded peripherals, interfaces & sensors 
• Experience working on Real-Time systems (RTOS) 
• Should be able to quickly learn new technologies.
• Should be able to work with minimal technical guidance 

Leadership: 

• This role requires excellent communication skills 
• Strong analytical & problem-solving skills 
• Prior experience working with overseas clients 
• Periodically report progress to manager.

Experience: 2 to 4 years