Job Title: Lead I - Product Implementation (Configuration - Healthcare Domain)
Location: Chennai
Experience: 3 – 12 Years
Mode: Hybrid (3 days office, 2 days WFH)
Role Overview
As a Configuration Lead – Product Implementation (Healthcare Domain), you will lead end-to-end product implementation projects, ensuring on-time, quality delivery while mentoring the implementation team. You will act as the bridge between clients, product teams, and engineering to drive customer success and continuous improvement.
Key Responsibilities
Lead and execute healthcare product implementation plans ensuring timely, high-quality delivery.
Mentor and guide a team of Configuration Analysts and Implementation Engineers.
Identify and resolve risks, dependencies, and technical challenges.
Build and enhance reusable tools, templates, and implementation assets.
Estimate efforts, define timelines, and maintain SLA compliance.
Conduct client demos, manage escalations, and ensure satisfaction.
Collaborate across configuration, integration, conversion, and testing functions.
Maintain documentation, reports, and gold environments for all configurations.
Mandatory Skills
Healthcare Domain Expertise: Deep understanding of claims, clinical operations, and payor systems.
Product Implementation Leadership: Proven track record in enterprise product/configuration delivery.
Configuration Management: Experience configuring core admin systems for healthcare platforms.
Agile Delivery: Experience in sprint planning, execution, and backlog management.
Technical Knowledge:
DevOps, CI/CD, and deployment processes.
Familiarity with AWS, Azure, or GCP.
Containerization (Docker, Kubernetes).
Team Leadership: Strong mentoring and guidance experience.
Communication: Strong verbal and written client-facing communication skills.
Quality & Compliance: Adherence to best practices and automation tools.
Preferred Skills
Hands-on experience with HealthRules Payor (HRP) or similar platforms.
Knowledge of Benefit, Pricing, and Provider Configuration.
Experience in configuration promotion through multiple environments.
Exposure to integration and conversion workflows in healthcare systems.
Prior consulting or client-facing implementation background.
Behavioral Attributes
Strong analytical and problem-solving mindset.
High ownership and accountability.
Effective time management and cross-functional collaboration.
Structured yet creative approach to solution delivery.