Content Manager

We are looking for an energetic and proactive Account Manager Intern to serve as a key liaison between Moshi Moshi and our client ArcelorMittal Construction India Pvt. Ltd. The intern will be responsible for understanding and communicating the client’s needs, expectations and feedback.

to ensure seamless execution of projects and campaigns.

Key Responsibilities:

● Act as the primary point of contact between Moshi Moshi and ArcelorMittal Construction

India Pvt. Ltd.

● Understand the client’s communication requirements, marketing needs, and business

objectives.

● Coordinate and relay client feedback to the internal teams, ensuring smooth execution of

projects.

● Assist in managing timelines, deliverables, and approvals for ongoing projects.

● Participate in client meetings, prepare reports, and maintain clear documentation of

communications.

● Support in brainstorming and developing strategic ideas that align with the client’s goals.

● Ensure client satisfaction by addressing queries, resolving issues, and maintaining strong

professional relationships.

● Closely working with internal teams - Design, Marketing, Development & PR to ensure that

client requirements are understood and executed effectively.

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

1. Counseling and Guidance:

• Provide counseling to prospective students and parents about academic programs and admission processes.
• Assist individuals in understanding and navigating the admission requirements.

1. Lead Conversion:

• Convert leads into successful admissions by effectively communicating the benefits of Amity University.
• Follow up with potential students to facilitate the application process.

1. School and College Outreach:

• Visit schools and colleges in Visakhapatnam to build relationships and promote Amity University.
• Conduct presentations to highlight the university's offerings.

1. Seminar Participation:

• Participate in seminars to represent Amity University and address queries from attendees.
• Collaborate with marketing teams for successful seminar organization.

1. Application Management:

• Oversee the admission application process, ensuring accuracy and completeness.
• Work with administrative staff to streamline and enhance the application experience.

1. Reporting:

• Maintain records of counseling sessions and admissions progress.
• Provide regular reports on counseling activities to the immediate supervisor.

1. Event Coordination:

• Assist in organizing and coordinating admission-related events and activities.

Requirements:

• Bachelor's/Master's degree in Counseling, Psychology, Education, or a related field.
• Previous experience in admission counseling is preferred.
• Excellent interpersonal and communication skills.
• Empathy and understanding in assisting students through the admission process.
• Ability to work collaboratively with other team members.

• Designing and developing user interfaces using Angular best practices.
• Adapting interface for modern internet applications using the latest front-end technologies.
• Writing JavaScript, CSS, and HTML.
• Developing product analysis tasks.
• Making complex technical and design decisions for Angular
• Developing application codes and unit tests in Angular JS, Java Technologies, and Rest Web Services.
• Ensuring high performance of applications and providing support.

• Bachelor’s degree in computer science, computer engineering or similar.
• Should have 3+ experience as an Angular JS developer.
• Excellent project management skills.
• Salary is negotiable for a right fit.

• Participate with the senior developer in the entire application lifecycle, designing, coding, testing, debugging to deployment.
• Implementing designs and coordinating the frontend development and required backend for it.
• Work on back-end development tasks and designing the architecture for the same.
• Efficient usage of database technologies such as MySQL, MongoDB, ElasticSearch, Redis etc. as part of the dev work.
• Perform research and find opportunities to utilise web development best practices, form guidelines to improve system productivity, and work on scaling and monitoring.
• Work with cross-functional teams to maintain and make sure the product should be scalable, maintainable and secure.
• Coordinate with multiple junior team members for the development of the tasks & projects.

• Bachelor's degree in Computer Science or related field.
• 3+ years of experience working as a Full-stack developer or Backend but knows Frontend technology.
• Proficiency in Javascript Frameworks like React and thorough knowledge in CSS skills is an added advantage.
• Built an application from scratch earlier.
• Strong fundamental knowledge of any backend language such as Python, Java etc.
• Experience with Backend Web development.
• Strong computer science fundamentals.
• The ability to own end to end responsibility - right from the requirement to release.
• Willingness and enthusiasm drive to learn new technologies.
• The ability to pick the right tools for the job.
• Desire and ability to play different roles as necessary.

• Developing user interface components and implementing them following well-known React.js workflow.
• Architect the application out in clean MVC kind of architectures in ReactNative for Android/iOS app development.
• Developing APIs with MVC frameworks in Java / Python.
• Designing and building REST APIs.
• Building on and maintaining services on cloud platforms.
• Build reusable code and libraries for future use.

• Self-motivated, team player, action-and-results oriented.
• Well organised, good communication and reporting skills.
• Ability to successfully work under tight project deadlines.