11+ Interfaces management Jobs in Delhi, NCR and Gurgaon | Interfaces management Job openings in Delhi, NCR and Gurgaon

Role Overview

Support executive for Heyo, the candidate should be customer-focused and have at least a year of experience in a chat support process.They will handle real-time customer interactions over chat and calls, they will need to guide users through queries, troubleshoot issues, and ensure a smooth experience with Heyo’s platform.

Key Responsibilities

• Respond to customer queries via chat and phone calls in a timely manner
• Troubleshoot basic technical issues related to calling, WhatsApp setup, and app features
• Guide users through onboarding steps
• Document common issues and grab insights to contribute to internal knowledge bases
• Escalate complex issues to the product or tech team 
• Collect and relay customer feedback
• Maintain high customer satisfaction

Requirements

• At least one year of experience (preferably 2) in a customer support role (SaaS or tech product experience is vital)
• Strong communication skills in English and Hindi.
• Ability to explain technical concepts clearly to non-technical users
• Familiarity with WhatsApp Business API(very important), cloud telephony, or CRM systems is an advantage
• Experience using tools like Freshdesk, Google Suit and Excel. 
• Understanding of customer support terminologies (CSAT, FRT, TAT, etc.)
• Exposure to working in a startup or fast-paced SaaS environment

Searchnet India is looking for a motivated SEO Executive & Digital Marketing Specialist who can improve our online presence, increase organic traffic, and manage digital marketing campaigns across multiple platforms.

Key Responsibilities

• Conduct keyword research and implement effective SEO strategies
• Optimize website pages using on-page SEO techniques (meta tags, headings, internal linking, etc.)
• Perform off-page SEO activities such as link building and outreach
• Monitor website performance using Google Analytics and Search Console
• Plan and manage digital marketing campaigns including social media and paid ads
• Create and optimize content for better search engine visibility
• Track website traffic, rankings, and campaign performance
• Stay updated with the latest SEO trends and search engine algorithm updates

Classplus is India's largest B2B ed-tech start-up, enabling 1 Lac+ educators and content creators to create their digital identity with their own branded apps. Starting in 2018, we have grown more than 10x in the last year, into India's fastest-growing video learning platform.
 

Over the years, marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, RTP Global, and Chimera Ventures have supported our vision. Thanks to our awesome and dedicated team, we achieved a major milestone in March this year when we secured a “Series-D” funding.

Now as we go global, we are super excited to have new folks on board who can take the rocketship higher🚀. Do you think you have what it takes to help us achieve this? Find Out Below!

• Own the month on month GMV growth for your portfolio of large B2B customers end to end
• Spearhead acquisition and addition of enterprise level educators to your portfolio end to end
• Ensure top-line & bottom-line target completions for your category
• Develop an understanding of the consumer inside-out, build data-driven insights, and translate them into lucrative business growth opportunities for our clients
• Work as a consultant to your client base, actively advising on Marketing/Content/Pricing/Product strategies for customers’ revenue growth
• Collaborate with the marketing team to launch new initiatives followed by a regular tracking on their effectiveness
• Plan and implement growth programs within cohorts and proactively monitor progress, resolve issues and initiate appropriate corrective measures

• Bring your A-game: Have strong business acumen and problem-solving aptitude with a knack for finding innovative solutions to business problems
• Are a born leader: Can rally teams towards a common goal & troubleshoot to remove blockers for other team members
• Always go for gold: Get charged by high-performance environments, have aggression to win through hard and smart work, without compromising on ethics
• Are a social butterfly: Have excellent communication and interpersonal skills as well as have worked with different teams/stakeholders and built strong customer relations 
• Improvise and innovate: Think quick on your feet and have extreme ownership of problems faced by your client

Work experience with high growth start-ups for a year or longer is a plus!

At Classplus, you’re not an “employee” but a part of our “Clan”. So, you can forget about being bound by the clock as long as you’re crushing it workwise😎. Add to that some passionate people working with and around you, and what you get is the perfect work vibe you’ve been looking for!

It doesn’t matter how long your journey has been or your position in the hierarchy (we don’t do Sirs and Ma’ams); you’ll be heard, appreciated, and rewarded. One can say, we have a special place in our hearts for the Doers! ❤ 

Are you a go-getter with the chops to nail what you do? Then this is the place for you.

We are a technology company, at a stage where we are moving fast ahead. We have been enabling enterprises to derive the value of Data Science and technology. At Lumiq, we are thinking every day about how to use the latest technology and concepts to build products which can help our customers and enterprises in all aspects of their businesses.

We create Data oriented enterprise applications. The applications must be scalable and robust. This position creates the exact kind of enterprise applications which are easy to configure and manage from the end-user perspective. The integration with all the different services and APIs plays an important part in the whole architecture.

Eligibility

Experience and Qualification

• 2-5 Years of experience with Drools/Kofax Workflow.
• Java Microservices: 2-3 years Spring Boot, Spring Integration or Batch.
• Working knowledge of Databases
• Design and develop high-volume, low-latency applications for critical systems, delivering high-availability and performance.
• Write well designed testable, efficient code, and ensure that the designs comply with specifications.
• Bachelor's Degree in Computer Science or equivalent

Must Have Skills

• Java
• Drools
• Any Relational Database
• GIT

Responsibilities

• Help define Technical Roadmap and own the entire product delivery end to
• Work very closely with various business stakeholders to drive the execution of multiple business plans and
• Improve, optimize and identify opportunities for efficient software development processes
• Hire, Develop and Retain a strong team of
• Keep abreast of the changes in the industry and champion new technologies and development processes within the team
• Thinking backwards from a customer POV and relentlessly pursuing customer's cause in tech and product

• A graduation/post graduation degree in Computer Science (IITs, IIITs and NITs preferred)
• 7-12 years of strong experience in various frontend development technologies which includes Javascript (core and oops), Nodejs, Html, Css
• Expertise in 
• Any UI framework React/Vue 
• State Management libraries like redux
• Build tools (webpack, grunt, gulp etc)
• Experience with 
• best practices for JS development using jslint, testing frameworks etc.
• package managers like npm or yarn
• Experience working with agile teams and making rapid decisions in dynamic and disruptive environments.
• 2+ years of leading and managing a team consisting of backend, frontend and QA.
• Hands on writing and reviewing code
• Exceptional design and architectural skills.
• Strong communication skills.

Good to have

• Experience with AWS, Microfrontend, Nginx, CDN caching
• Exposure to Performance optimization techniques/tools (caching, cdn, lighthouse, optimization)
• Experience with Dockers & Containerization
• Knowledge of tools and best practices for Linting, Compiling, Minifying, Jenkins etc.
• Experience with "Micro Frontend architecture" & “Backend For Frontend”

GCP  Data Analyst profile must have below skills sets :

• Knowledge of programming languages like https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Ftutorials%2Fsql-tutorial%2Fhow-to-become-sql-developer&;data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=EImfaJAD1KHOyrBQ7FkbaPl1STtfnf4QdQlbjw72%2BmE%3D&reserved=0" target="_blank">SQL, Oracle, R, MATLAB, Java and https://apc01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.simplilearn.com%2Fwhy-learn-python-a-guide-to-unlock-your-python-career-article&;data=05%7C01%7Ca_anjali%40hcl.com%7C4ae720b3f3cc45c3e04608da3346b335%7C189de737c93a4f5a8b686f4ca9941912%7C0%7C0%7C637878675987971859%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=Z2n1Xy%2F3YN6nQqSweU5T7EfUTa1kPAAjbCMTWxDCh%2FY%3D&reserved=0" target="_blank">Python
• Data cleansing, data visualization, data wrangling
• Data modeling , data warehouse concepts
• Adapt to Big data platform like Hadoop, Spark for stream & batch processing
• GCP (Cloud Dataproc, Cloud Dataflow, Cloud Datalab, Cloud Dataprep, BigQuery, Cloud Datastore, Cloud Datafusion, Auto ML etc)